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Old Dec 29, 2014, 1:50 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: MDtR-Chicago
For discussion on upgrade offers to the Aviator Silver card, see: Any success upgrading Barclays AA Aviator Red MC to AA Aviator Silver World Elite MC?

For other discussion on the Aviator cards, see: New AAdvantage Aviator Silver and Red Cards from BarclayCard (US targeted)

Current retention offers

Under the card's header, specify the date called (MM/DD/YYYY), the offer, how long you had the card, yearly spend, and any other pertinent info.

Arrival Plus
03/09 Retentions only offered downgrade. Escalated to manager and AF waived immediately. ~$220K spend in first year
03/03 Same as other offer listed today. Would be allowed to downgrade, no mention of bonus points, no AF waiver. Probably a few thousand in spend over the 1 year. Cancelled the card.
03/03 No AF waiver, just option to downgrade. Spent $32k on the card in the first year
02/18 Asked for annual fee waiver. Said had already been waived for first year, unable to waive it again
01/15 Refused to waive AF, offered to downgrade instead. Will call again.
01/15 Specialist (call elevated) offered to downgrade. No AF waiver. 1 yr, not much spend. Canceled.
01/26 offered downgrade with 1000 points on first spend, also offered ability to use points to pay part/all of AF
02/11 - Downgrade was not available for my account. Closed it instead.
02/15 Retention CSR was polite, but no offer other than downgrade + 1000 points for first spend. Declined her offer and will likely retain card with af.
03/15 - 2 separate data points. One was offered annual fee waiver, and one was not. Not sure what difference between the accounts was.
06/2015 - AF not waived; downgrade w/ 1000 points after first spend offered. Card age = 1 year, about 10k spend. Decided to downgrade to no AF card. Was assured no credit pull for downgrade.
10/15 Offer only to downgrade to no annual fee Arrival or Rewards card - no ability to waive fee again for second time on Plus card or convert to another card other than the aforementioned - have 60 days from when fee posts to cancel and receive a refund it seems
10/15 Offer to downgrade to no AF Arrivals card + 1000 points w/ first use of new card. No hard pull to downgrade.
01/02/2017 - No waiver offered, only downgrade, card open since 2013, minimal recent spend
02/23/2017 - No offers. Open 2 years. Spend $7600 last year.
02/15/2018 - minimal spend. had card 1 year. no offers. closed
05/15/2018 - minimal spend . Offer to switch to no fee card to retain credit limit.1,000 points for first use and $50 statement credit if $1,000 is charged to the card for 3 consecutive months. Accepted.
10/4/2018 - $2k spend in prior two months. Had card 2yrs. Offer to switch to no fee card to retain credit limit.1,000 points for first use. Accepted.
4/23/19 - minimal spend. No offer to downgrade or points offered. Closed.
12/10/19 - $8k spend in 12 months. Had card 1 yr. No offer to downgrade or points offered. No action yet from my side.
07/2020 - $50k spend in 2019. Called twice, no offers. Called third time to cancel.
08/2020 - $9k spend in 14 months. No offers on first call. Drained points and called back a week later, still no offers, closed account.

Arrival (non-plus)


Aviator Red/US Airways
12/14 AF waived, Spend less than $500 annually, opened 2013.(J_b)
01/15 AF waived, opened 2013.
1/7/15 AF waived, opened Dec. 2013. Spent less than $500
01/15 AF waived, 5K miles for $3K spend 90 days; 2 yr. old card; $25k spend in 2014
3/1/15 AF waived for second year in a row. $25k spend last year. Nothing in 6+mo
March 16, 2015: All 6 of our family's accounts had AF either waived or credited back. B/w 2K and 3K spend last year on each account.
3/19/2015: Got $89 fee credited. (got annual 10k miles + last US Air companion certificate in mail too!)
4/4/2015: $89 fee credited by having manager call me back. This is 2nd anniv (will be getting 10k miles for anniv as well on next statement).
May 2015 AF waived $25K last year maybe $5-6K to date this year
06/05/2015: AF waived, ~$20k spend
06/24/2015: Has card since 2013, barely any spend the last year. First call, no retention offers. Second call, a few days later, to actually cancel the card, transferred to a specialist, AF waived. Keeping it for another year.
6/30/2015: First line rep saw right away that they could waive fee, just needed to connect with someone else to make it official. ~6K spend
7/11/2015: same as above (6/30), $89 fee waived in 2-3 business days. ~10K spend.
8/28/2015: Annual fee waived, also rep found a 2x gas, grocery, utility offer for 90 days up to 8000 miles. ~1k spend this year on card
9/21/2015: Annual fee waived. 2x gas, grocery OR utility offer for 90 days. Spend $1000 in category and get 5000 mile bonus. Max bonus 8000 miles. ~6k spend this year on card
10/1/15: AF posted yesterday, got it waived today. System was being updated so I'll call back tmrw to see if there are any additional offers available.
11/4/15: AF posted 10/30, fee waived no questions asked. Got an offer for 5,000 bonus miles after next purchase, no min spend requirement. $14k in spending in the past 12 months. Got card in Oct. 2014.
11/6/15: AF posted recently, got it waived and got an offer for 5,000 bonus points after $1,000 in new purchases within 90 days. Total spend about $1k in past year.
11/2015: Annual fee waived. No other offers other than an upgrade to Aviator Silver.
12/09/2015: AF posted 11/30, fee waived after asking for "offers to offset AF". Also offered extra 1mile/$1 on gas & groceries, up to $8k.
12/21/15 af posts at end of December had to escalate to 2nd level af waived offered 5k points for 1 k spend member sine 09
12/31/15 AF Waived. No other offers.
1/2/16 AF Waived, 500 bonus miles, 5k bonus miles with $1k spend within 90 days. Have had card for 1 year, with about $7k in spend during 2015.
1/4/16: AF waived. No other offers, even after asking about promos. Have had card for 1 year, 9k spend.
1/5/16: AF waived immediately, also offered 2x points on supermarkets, movies, and utilities until Mar 1st. Had card for one year, one purchase initially, and about $1200 spend in past 2 months.
1/5/16: AF waived, offered 5000 miles for $1000 spend in 90 days or 2 miles/dollar on gas and other categories up to 9K miles. Also given 500 miles as courtesy deposit. Less than $2k spend, but $6k in balance transfer offers on my account in 2015.
1/6/16: AF waived. Two offers - 5K for $1K spend in 90 days or 2 miles/dollar. No more than 2K of overall spending in a year.
1/8/2016: AF waived. Offered 5000 miles for 1 purchase (as long as it was over $1.00) in 90 days. ~$20K spend.
1/9/2016: AF waived. No offers. ~$16K Spend.
1/11/2016: AF waived. Didn't hold out for more offers. No spending.
1/14/2016: AF waived. No offers. ~$8K Spend.
1/17/2016: AF waived. No offers. $15K spend
1/25/2016: AF waived. Did not hold out for more offers. $15K spend.
1/25/2016: AF waived, 500 miles for one purchase. $10k spend.
1/28/2016: AF waived. No offers. $12k spend last year.
1/31/2016: AF waived. No offers. ~$10k spend last year.
1/31/2016: AF waived. 1mi bonus for gas, grocery & utility purchases for the next 90 days up to 8k mi. $0 spend, sock drawered.
2/1/16: AF Waived, plus 5K bonus post $1K spend in 90. Had mentioned it's all about bonus points. Accepted.
2/1/16: AF waived. Double miles for gas, grocery, & utilities for the next 90 days. Spent <$500 in 2015. Mentioned that I had a Citi card with identical benefits.
2/1/16: AF waived. 5k bonus miles for $1k spend in 90 days. Spent ~$1500 in 2015, most for a mileage bonus. Mentioned that I had a Citi card with identical benefits.
2/3/16: AF waived. 5k bonus miles for $1k spend in 90 days. 2x for supermarket, movie, and utility spend up to $2,500 for next 90 days. Increased CL by $2,500 without a hard pull.
2/7/15: AF waived. 10k bonus miles for $3k spend in 90 days. ~$80k spend.
3/4/16: AF waived. <$1k spend last year.
3/6/16: AF waived. Offered 2x on gas/groceries/utilities
3/24/16: AF waived. Spent <$1k last year. Offered 5k bonus for $1k spend, and 3x miles for spend on Uber.
3/28/16: AF waived. No offers. $2.5k spend last year.
3/30/16: AF waived. Spent $3K last year. Offered 5k bonus miles for $1k spend in 90 days, and 3x miles for spend on Uber until July 2016.
4/1/2016 : AF hit yesterday, called today and AF got waived. $6 spent last year. Offered 500 points for using the card in next 4 days.
4/6/2016: AF waived, 5k miles for $1k in spend over 90 days, bonus miles on Uber, restaurants, home improvement, and gas.
4/11/2016: AF waived, 5k miles for $1k in spend over 90 days.
4/15/2016: AF waived, offered choice of 5k miles for $1k in spend over 90 days, or extra mile per $ for gas/restaurants/etc over 90 days (max 8K). uber option also offered.
4/19/2016: AF waived + 5k miles for dealing with incompetent customer service.
5/5/2016: AF waived, offered 5000 miles for $1000 spend in 90 days or 2 miles/dollar on gas and other categories. Took the $1000 spend offer. No spending last year.
5/14/2016: AF waived, plus 5000 miles after next purchase (no $ limit). Zero spend last year.
5/24/2016: AF waived, did not inquire about offers. Not a 10K annual miles legacy card, so why I am keeping it? Little to no spend since switch to Aviator.
06/05/2016: called regular CSR and told her that I can't afford the Fee and wanted to close the card, she said Ok, she can close it. I said too soon, I have citi aa and they can waive my fee, then she transferred me to specialist. got AF waive and 5000 miles after $1k spending.
06/10/2016: AF credit and 5000 miles after $1k spending in 90 days
7/9/2016: AF waived, 5k for $1k/90days. Offered CLI with no HP but I declined
7/12/2016: AF waived, 5k for $1k/90days, CLI with no HP
7/23/2016: AF waived, 5k for $1k/90days. Offered CLI with no HP but I declined
7/31/2016: AF waiver, 5k for $1k/90 days. Offered CLI with no HP - declined. Limited spend (<$2k) in previous year
8/21/2016: AF waiver, 5k for $1k/90 days. 0% on new purchases for 9 months. 0 spend in last 12 months
8/30/2016: AF waiver, kicking myself for not asking for the 5k bonus, will call back. ETA - I called back, got the 5k bonus, a CLI with no HP, and 500 extra miles for having to call back (unsolicited).
11/04/2016: 5k for $1k/90 days. AF not waived. $1500 spend in past year. Had to ask several times for this offer.
11/10/2016: AF waiver, 5k for $1k/90 days. 0% on new purchases for 9 months (declined that part). $0 spend in last 12 months
11/15/2016; AF not waived, 5k for 1k 90 days + 500 extra miles for being a good customer, credit line increased by 4.5k with no credit pull. I accepted. <1k spend per year.
12/1/2016 AF waived, no bonus but I just got 10,000 Barclay red card holder anniversary miles (no min spend needed)
12/4/2016 AF waived, also received offer for 5K bonus miles with $1k spend in 90 days. About $2000 spend on the card, but also received AF waiver last year.
12/30/2016 AF not waived. Will call back in a few days.
1/2/2017 Had to speak to 3 people AF waived 5k bonous 1k spend runs concurrent w/$500 mo/15k offer i think this is the 3rd year in a row they waived it aprox5-6k spend year
1/3/2017 First CSR transferred to Account Specialist. Offered AF waiver right away. No other offers, didn't ask for the 5k offer, already have 15k and 25%. 2nd waiver, no spend last year except to meet the spend reqs.
1/3/2017 Transferred to Account Specialist Jesse. No AF waiver (probably because I got it twice before!). Accepted the 5k miles on $1,000 spend offer.
1/7/2017 First CSR (overseas) not helpful. Asked to be transferred to retentions (was US based). AF waived. Only bonus received past year was a 25% bonus for a few months. $9.5K spend last year. AF waived last year.
1/8/2017 Spent literally $0 on the card for a year. Transferred to account specialist. Offered downgrade to no annual fee version. Then offered annual fee refund + 5000 miles for spending $1000 in 3 months. Accepted.
1/10/2017 Wife said rude front-line agent immediately canceled her card before she could HUCA or ask for a retention agent. $5k spend.
1/10/2017 AF waived ($35k in spend) but no other offers.
1/19/2017 AF waived on two cards. No other offers. Not sure on annual spend, maybe $5-10k on each. Card holder since ~2011ish
1/28/2017 AF not waived (virtually no spend last year). Offer to downgrade or 5000 AA miles for $1000 spend in next 90 days. Closed account
2/2/2017 AF waived for 3rd year running on account still grandfathered into 10K miles annually. $4000 annual spend. Also got spend $1000 in 3 mos. get 5K miles offer.
2/8/2017 AF waived for 2nd year running on account still grandfathered into 10K miles annually. 5k mi bonus on 1k spend. I prob wont get the 10k this year as I called before the AF hit my account
2/21/2017 AF waived for 3rd year running on account still grandfathered into 10K miles annually. $3000 annual spend.
2/22/2017 No offer, refused to transfer retention. Foreign call center. Agent just reads the card benefits and made non-specific promise that there will be "more bonus offers" later. Had this card for ~3 years, have always paid the AF before. Annual spend maybe $2K. Will HUCA another day...
2/26/2017 Second call (previous call is described immediately above this line). This time they did transfer me to an Account Specialist. Offered 5K bonus miles for spending $1 in 90 days. Asked if they could credit for AF, too. She said no, that was the only offer available. Good enough, I accepted.
2/26/2017 No offer initially. Asked to cancel and transferred to retention who immediately waived it. Minimal spend on the card <$1K
3/13/2017 AF waived. Told the agent that as I had not used the card for a whole year that I was not inclined to pay AF. She asked me if I would like her to waive the fee. I said Yes. Good result.
3/2017 - wouldn't waive the fee (saw that I had it waived last year). Offered 5000 miles for $1000 spend in 90 days.
3/27/2017 - No offer initially. Asked to cancel and transferred to retention who immediately waived it. Minimal spend on the card <$2K
3/26/2017 - Called up and asked for retention offers. Nothing offered. Asked for 5K miles for $1k spend... got refused. Cancelled card.
3/29/2017- Called and transferred to retention. Specialist offered to waive the $89 fee right away and offered to put the $1k spend in 90 days promo on. Kept card open. About $3k in annual spend.
4/29/2017 - Called and transferred to retention. Specialist offered to waive the $89 fee right away and offered to put the $1k spend in 90 days promo on. Kept card open. Very minimal spend (enough for last year's bonus ).
5/15/17 - ~$500 annual Spend. Called to cancel/Downgrade. AF waived and 5k miles for $1k/90 days. Took the offer
5/22/17 - ~Think I spent $30 on the card on a ticket last year. Called to cancel/Downgrade. AF waived and 5k miles for $1k/90 days or 2x miles on gas/grocery/dining. Took the 5K offer.
6/27/17 - USAirways card w/ 10k yearly bonus, fee posted 27 days ago. Recent spend around $1500. No fee waiver available. 5000 miles for $1000 spend within 90 days. Also offered CLI.
06/09/17 - USAirways card w/ 10k yearly bonus, annual spend maybe $1000, no fee waiver, no offer, HUCA a month later
06/25/2017: USAirways card w/ 10k yearly bonus, annual spend negligible, no fee waiver, offer to downgrade to no-fee AAdvantage or to Arrival (with 2500pt bonus for spending $1K in 3 months or something) on first call; all offers disappeared upon HUCA a few weeks later; closed card. Too bad -- would've liked Arrival w/o a hard pull.
07/10/17 - US Airways card 2/ 10k yearly bonus, second call (first call on 6/9) - transferred to account specialist, fee waiver & 5k miles for $1k/90days - 4th year running fee waiver :-)
08/02/17 US Airways card 10k yearly bonus - told there were two offers, downgrade to no fee AA or Arrival - after second offer I said close it and then magically third offer to waive fee appeared.
08/12/17 Called twice, both times no offer to transfer to retention specialist and no offer. Closed the account. Minimal spend in the past year, had waived fee 2-3 times prior to that. Shame!
08/14/17 US Airways card, fee waiver, 5k miles for $1k/90days
8/30/17: Offered fee waiver, no additional bonus offers. In October was offered 30k bonus after spending $2,500 each month for 6 months. It was difficult, but managed to hit it with organic spend.
11/11/17: Fee waived, 5k miles for $1k spend in 90 days. $1,500 spend in prior year.
12/01/17: Previous US card w/Annual 10k bonus. Notice received, but AF not yet posted. AF waived. Nothing else offered.
12/1/17: AF waived. 5k bonus miles for $1k spend in 90 days. Accepted.
01/3/18: AF waived. 5k bonus miles for $1k spend in 90 days. Accepted. Opened January 2017, $2,900 spend 2017.
02/13/2018: Called 80+ days after fee posted. Grandfathered USAirways card 5+ years. No fee waiver available but 5k miles for $1k spend in 90 days, plus BT and 0% APR offers. Accepted.
03/01/18: No offers at all. Didn't push it. Minimal spend.
03/03/18: annual fee posted....call the number on the back and the CSR said I can process your cancellation request now....I said I wil rethink about it.....is there a way to connect to the retention department?
03/09/18: AF waived. (Spent >$3k in first year; Called after AF posted, transferred to retention; AA Platinum may have helped to waive AF)
04/23/18: transferred to a retention specialist. No AF waiver. Offered bonus opportunity for bonus miles on gas and groceries. Said I'd call back. Only about $400/year spend.
05/17/18: retention specialist saw low spend and only offered waiver if I spent a few $1000 over next 3 months. I did a PC to an AA no-fee card.
06/08/18: Grandfathered USAirways card. No offers at all. No downgrade whatsoever.
06/15/18: 5 yr-old card, a few K spend; first time unable to get any offer (tried twice). Could have downgraded. Canceled (was a legacy USAirways card, but without the 10K annual miles).
07/04/18: AAviator Red, second year. Little beyond the spend required to earn sign up bonus. After about 10 minutes, I got offered 5k AA miles for $1K spend over 90 days. Accepted.
07/05/18: Old USAirways card with 10k annual bonus, no spend for about 6 months, only offer was $1000 spend each month for 3 months, get $100. Accepted it.
08/13/18 Old USAirways Card with 10k annual bonus, very minimal annual spend, only offer was $1000 monthly spend for 3months, get$100 statement credit, HUCA - (have had fee waived at least past 4years.).
10/28/18 Old USAirways Card with 10k annual bonus (two cards), no spend but do utilize 1% balance transfer offers (nearly free money!). Offered to waive AF on both cards after just asking. Done this every year without any issue.since 2013.
10/30/18 Aviator Red, third year. Only a couple of charges made in-flight this year. No offer.
12/30/18 Aviator Red (converted from Old USAirways Card) with 10k annual bonus. Very little spend this year. AF hits in about a month. I groused about loss of EQD benefit. No offer initially. Then was offered $100 statement credit for spending $1K per month for 3 months. Pushed gently for further offers, got none. Declined offer for now. Will wait and try again in a couple weeks when AF gets closer.
1/1/19 Aviator Red ~10K spend. Past 3 years, AF waived, no issue. This year, $100 statement credit for $1K spend in each of next 3 months. Accepted.
2/1/19 Avitaor Red (converted from USAirways Card no annual bonus): little spend, but lots of balance transfers. Offered AF waiver OR 5k RDM for $1k/90days. Took AF waiver.
4/3/19 Aviator Red, 4 year card holder with minimal spend this past year. AF waived last year. Balance transfer offer but downgrade "offer" not available.
4/5/19 Aviator Red called again after no offers 3 weeks ago. No offers again. Moved Credit Line to Arrival and canceled.
5/1/19 Aviator Red. Open 2 years, less than $1k/year spend. No offers available, no downgrade options. Closed card.
5/7/19 Aviator Red. Legacy US Airways Card. Have had for 5+ years. Always minimal spend ($100/year) and was able to get an offer to waive AF in the past. No offers now. Closed card.
6/10/19 Aviator Red. Open just 1 year, only one purchase, fairly large balance transfer. Offered a downgrade to no fee version or waiver of annual fee. After accepting fee waiver, offered additionally $100 statement credit for 1k per month spending for 3 months.
10/30/19 Aviator red. Opened for one year, $99 annual fee hit this month. No retention offers, no annual fees waived, no option to downgrade the card to a non-annual fee CC. Closed the account.
12/6/19 Aviator Red Legacy USAirways: No offer, not willing to transfer the call, no spending bonuses. Have had annual fee waivers periodically in the past. No spend in months.
2/25/2020 Aviator Red legacy US Airways card: Offered to downgrade to no AF card and also offered 2500 miles with no spend requirement. Accepted.
06/16/2020 Aviator Red legacy US Airways card, minimal spend: No offers at all.
10/10/2020 Aviator Red American Airlines, $99 fee not waived but card was downgraded to no-cost card. Accepted downgrade.
8/11/2021 Aviator Red. Open 4 years. Received retention offer of $99 statement credit to offset annual fee with no spending. Accepted offer.

Aviator Silver
6/30/2015: AF waived at time of upgrading from Aviator Red, where I was a few months in to the AF waiver on that one.
2/10/2016: when annual fee posted on the card, initially offered nothing but after a few minutes of discussion and mentioning that I've spent 40k+ on the card per year, they offered 10,000 bonus miles (immediate without spend). Took the offer and paid the AF of $195
1/10/2017: Was not transferred to a specialist and would not, and no offer. Spent over $40k (by funding Citi bank). Pretty surprised.
3/8/2017: No offer just asked if I wanted to switch to fee free card. Declined and closed. 4k spend in 1yr
1/8/2018: No offer, will HUCA. $50k + spend.
2/8/2018: No offer. They offered to move the CL to my other Aviator card. Accepted and closed the account.
7/5/2018: Old USAirways that I upgraded to Silver when it first started. No offers. No ability to downgrade to any other Aviator. $77k spend in the last 12 months. Offered to move credit to Rewards or Arrival, both free. Declined both offers and will call again before the 60 days are up.
1/15/2019 no offer, would not transfer to retention as "because she is a manager, see sees all offers"
1/18/2020 no offer, $50k per year spend, cancelled card and felt great.
2/11/2020 no offer, previously waived every year, minimal spend. Cancelled card and processed immediately.
8/10/2020 annual fee waived AND 5k bonus miles with $1k of spend. Accepted both. About 4k in spend over last year.
10/6/2020 no offer, downgraded card to no AF, $25-50K annual spend since 2017 and no previous attempts to get the fee waived
Aviator Business
9/3/2019: Annual fee waived as a one-time courtesy. Minimal spend. First anniversary.
9/5/2019: Annual fee waived as a one-time courtesy. Minimal spend. First anniversary.
9/6/2019: Annual fee waived as a one-time courtesy. Minimal spend. First anniversary.
9/14/2019: Annual fee waived as a one-time courtesy. Rep was very explicit that it would not be waived next year. $4k spend. First anniversary.
01/12/2021: Annual fee not waived. First anniversary with minimal spend. Rep said there might be a possibility of a credit with $4500 per month spend. Called back and second rep said same thing. Closed account.
9/14/2021: Annual fee NOT waived. Card has been open at least 3 years and paid annual fee last year. Called after fee had posted to statement. No spend this year. Closed account.
9/15/2023: Annual fee not waived. Card open at least 5 years and paid annual fee last year. Called after fee posted. No spend. Closed account.

Jetblue Plus
10/4/18: Annual Fee Waived plus 5k Points for $1K Spend in 90 Days. Have had card two years. Annual Spend about $5k. Rep who answered the phone was able to look this up. Asked several questions about how often I fly jetblue and when I plan on using points.
2/15/2019: Annual fee waived plus 5k points for $1K spend in 90 days; first renewal on card (obtained in December 2017); spending about $6,500 total but representative stated that she could see I spent over $4k in the last year. Also offered the option to downgrade to a no annual fee card.
2/07/2022: AF waived plus 5k points for $1k spend in 90 days. Accepted. Asked several questions about how often I fly B6 and how I plan to use points.

Lufthansa
11/23 AF cut in half. Earn 5k mi after $1K spend in 90 days. Minimal use.
8/14 AF waived, open 1 month w/ 10K spend
6/15 No offer, closed card after transferring credit limit. $20k spent in 1 year.
6/16 AF waived, +1x points gas, groceries, drugs up to 8,000 points over 3 months. During spend verified Krogers counted as groceries
7/24/2018: 5000 miles for spending $1000 in 3 months
11/2018 Had card one year, minimal spend, only offer was to downgrade

Frontier
4/15 No offer, closed card after transferring credit limit. <$100 spent on card.

Hawaiian Airlines
08/19 biz CC, 2nd AF, only $5K office spend (GCs), AF waived.
02/19 Fee waived another year. Unable to accept any other 'offers' for the next 90 days.
02/18 Fee waived one year. Also offered, downgrade to a HA card with $50 fee/less benefits, no fee rewards card, no fee cash back card
01/15 Offered to waive half the fee. Downgraded to Barclaycard Rewards no fee card (also had option to downgrade to the Arrival no fee card)
04/15 Annual fee waived, had to ask for Retention Dept. Annual spend ~12k (Serve CC loads)
03/16 Annual fee waiver granted via SM, separate call to customer service to process fee waiver
04/16 No waiver or credit. Instead, offered 5000 miles with $1000 spend in 90 days
06/14 offered 5,000 points (worth $50 statement credit) for spending $1,000 over 3 months. This is already a no-fee card.

NFL
06/14 offered 5,000 points (worth $50 statement credit) for spending $1,000 over 3 months. This is already a no-fee card.

Wyndham Rewards VS
06/14 Called in to ask about any offers; given 5,000 WR points for spending $1,000 in 3 months. Followed up with question about annual fee; was able to get fee waived.
02/17 Similar to above (5000 pts with $1000 spending in 3 months), but only half annual fee refunded ($34.50). I thought it was still worth it, so I took the offer.
6/19/17 - 5000 bonus pts with $1000 spending in 3 months and half the annual fee refunded ($34.50).
8/4/17 No offer (other than downgrade to no AF version). Very little spend on card. Closed the account.
2/15/2018 - Very little spend. 50% off annual fee. Decline and closed
8/1/2018 - No spend. 50% off annual fee. Declined and closed.
9/24/2018 - 5000 bonus pts with $1000 spending in 3 months and half the annual fee refunded ($34.50)

JetBlue Business
5/13/2018: Had card for 1 year, met $1K minimum spend, not much else after that. No retention offer. Closed account.
4/24/2020: First card anniversary, nothing beyond initial spend and paying annual fee at opening. Offered half fee waiver as one time courtesy ($49.50).
5/29/2021: Second card anniversary, little if any spend this year and had 1/2 fee waiver last year; no offers this year. Closed.
4/27/2022: Third card anniversary, no spend this year, no offer, closed it.
6/1/2022: First card anniversary, minimal spend after initial bonus; no offers, closed it
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Barclays retention offers (all cards)

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Old Jan 16, 2017, 12:49 pm
  #1636  
 
Join Date: Aug 2014
Posts: 3
The rep said there was no one else to talk to if there was no offer in my account.
Are there any magic words you guys used to get to the account specialists?
Ling Lin is offline  
Old Jan 19, 2017, 1:52 pm
  #1637  
 
Join Date: Apr 2008
Posts: 2
Over a period of 8 business days and calling at different times from 9 AM central until around 8:30 PM central, I called four times regarding my annual fee on my AAdvantage Aviator Red MasterCard. I had very minimal spend on it in 2016. The annual fee was waived last year (as well as its first year, I think). Anyway, my fee is due on 1/20/17 and I have gotten no offers other than to downgrade for free but that card doesn't give the 10% award miles back on redeemed miles. I am going to use 100,000 miles this calendar year so getting 10,000 AA miles back makes the $89 fee more palatable. At this point I'm giving up. I told one rep that I had the Chase Sapphire Reserve and its $300 travel annual bonus would offset free AA checked bag fees but that didn't work. When I asked for a retention specialist that was when I was offered the free downgrade. Anyway, I've run into a brick wall. Good luck to everyone else!!
simonitsch is offline  
Old Jan 19, 2017, 2:00 pm
  #1638  
 
Join Date: Apr 2015
Posts: 309
Originally Posted by simonitsch
Over a period of 8 business days and calling at different times from 9 AM central until around 8:30 PM central, I called four times regarding my annual fee on my AAdvantage Aviator Red MasterCard. I had very minimal spend on it in 2016. The annual fee was waived last year (as well as its first year, I think). Anyway, my fee is due on 1/20/17 and I have gotten no offers other than to downgrade for free but that card doesn't give the 10% award miles back on redeemed miles. I am going to use 100,000 miles this calendar year so getting 10,000 AA miles back makes the $89 fee more palatable. At this point I'm giving up. I told one rep that I had the Chase Sapphire Reserve and its $300 travel annual bonus would offset free AA checked bag fees but that didn't work. When I asked for a retention specialist that was when I was offered the free downgrade. Anyway, I've run into a brick wall. Good luck to everyone else!!
Call after fee posts
vm81 is offline  
Old Jan 19, 2017, 2:17 pm
  #1639  
 
Join Date: Jul 2012
Location: MSP
Programs: Delta SkyMiles, Marriott Bonvoy, Virgin Atlantic FlyingClub, Hilton HHonors, World of Hyatt
Posts: 105
Called on AVIATOR Red. Legacy US Airways card. Mentioned getting letter in mail about inquiring about annual fee. Was honest and said I was fine to pay it if not option was available. Rep immediately said they would be happy to have it. 3rd year in a row. Was thanked for having card for so long. Did not press on other offers as I really just havethe card for the bonus miles.
websteth is offline  
Old Jan 19, 2017, 2:43 pm
  #1640  
 
Join Date: Oct 2014
Programs: Hilton Diamond, IHG Platinum, Bonvoy Silver, BA, AA, FlyingBlue, IberiaPlus,Wyndham Rewards
Posts: 141
Barclays AAdvantage Aviator Red: I had previously called them just before the new year and attempted to get a fee waiver, but they wouldn't budge and would only offer a downgrade to no AF version or give me a 25% miles bonus on all spend through March. I told them I'd think about it. Note: At that point, I had received the notice of the AF, but it had not yet posted to my account.

Called again today, several days after which AF actually posted to the account. Told front-line rep that I intended to cancel due to AF, and was promptly transferred to retention. Told retention that I had my card since it was a US Air card, and it dawned on me that I don't need two AA cards since I also hold the Citi card. Rep promptly offered to waive the AF or downgrade to no AF version, and offered a no HP CL increase in any event. I gladly took the fee waiver and called it a day. (Though I have a feeling that the Rep was sitting on one more deal-sweetener had I acted a little more hesitant, based on how quickly she came out with the AF waiver offer...but I got what I called for).

Background: Almost zero annual spend on card, have held card since 2013, first time I've obtained an AF waiver on this card.

Takeaway: It pays to wait and try after the AF has posted.
wlp07 is offline  
Old Jan 23, 2017, 5:13 pm
  #1641  
 
Join Date: Jan 2015
Posts: 48
AAdvantage Aviator Red. Little to no spend other than bonus offers, which I may have taken advantage of. AF waived and 5k miles for $1k spend in 90 days. Accepted.
dtm1017 is offline  
Old Jan 24, 2017, 3:49 pm
  #1642  
 
Join Date: Feb 2009
Location: NYC
Programs: AAdvantage, SPG, MileagePlus
Posts: 58
AAdvantage Aviator Red (converted from former US Airways). Annual spend about $5k for 2016. Fee posted on 12/30/16. I got the initial rep. who was a little hard to understand, but because she kept asking, "Do you want to close the account now?", I kept saying something along the lines of "considering closing my account due to the annual fee" and if there are any offers (I didn't want the instant close without going through retention). In the end, annual fee waived and also got the 5k extra points with $1k in spend over 90 days.
Maxima81 is offline  
Old Jan 24, 2017, 5:54 pm
  #1643  
 
Join Date: Sep 2004
Location: The World!!!
Programs: Some of them not all ...
Posts: 1,532
Called the Spanish line, told the CS lady I wanted to see how to NOT pay the Annual Fee. Immediately she told me she was transferring me to a specialist. When she could not find a Spanish speaking one, she said she could find me an English speaking specialist, to what I agreed. Of course, specialist waived the $89 USD annual fee that posted the last day of 2016 and also threw in the 5,000 miles if I spend $1K. I spent $21,000 USD in the entire year that finished.
carlitos is offline  
Old Jan 24, 2017, 5:59 pm
  #1644  
 
Join Date: Aug 2010
Posts: 4
AAdvantage Aviator Red, AF waived last year. This year there was no spend --> no retention offer despite calling 8 times.
itaos is offline  
Old Jan 24, 2017, 6:55 pm
  #1645  
 
Join Date: Apr 2012
Location: STL
Programs: AA Lifetime Platinum
Posts: 504
I have two cards, my husband one card. Called on all three (separate phone calls) and started the conversation with a statement that we had received a letter notifying us of the annual fee and that the back of the letter said we should call to discuss options to avoid paying the annual fee. On all three calls were quickly transferred to an account specialist without having to ask. All three calls were a little different after that.

Card 1: Open since 2014, has 10,000 annual bonus which just posted. Annual fee waived last year. Spend in 2016 about $10,000. This year offered to waive fee. No other offers. Accepted.

Card 2: (Husbands card). As above open since 2014 with 10,000 annual bonus which just posted. Annual fee waived last year. Annual spend in 2016 about $2,000. Offered 4 options, the first was a simple offer to waive annual fee as above, the other three were variations of converting to another cards. Took the offer to waive fee and were then offered two additional options. One was 5,000 bonus miles for spending $1,000 in 90 days, the second was bonus miles for spending on gas, supermarkets and utilities (up to 8,000 miles). Took the 5,000 mile offer. So annual fee waived plus bonus miles.

Card 3: Opened since 2015. No annual bonus. Annual spend about $10,000 in 2016. Offered to waive annual fee and when accepted then offered 5,000 bonus miles for $1,000 spend in 90 days. No other offers. Accepted both.

I was very happy. The representatives were very pleasant and easy to work with. I will be putting all my discretionary spend on these cards as I appreciate the ease of dealing with Barclaycard vs Citi.
Furby is offline  
Old Jan 25, 2017, 2:46 am
  #1646  
 
Join Date: Apr 2000
Location: HNL,HI,USA
Posts: 256
Red with 10k annual bonus, $1500.00 spend last year, accepted annual fee credit plus 5k miles for $1000.00 spend in 90 days.
hi-guy is offline  
Old Jan 25, 2017, 8:12 am
  #1647  
Moderator: Travel Buzz
 
Join Date: Aug 2012
Location: Sunny San Diego
Posts: 3,098
The retention bonuses seem to be forthcoming on cards that are not sock-drawered.
StartinSanDiego is offline  
Old Jan 26, 2017, 6:26 pm
  #1648  
 
Join Date: May 2013
Posts: 155
Originally Posted by dtm1017
AAdvantage Aviator Red. Little to no spend other than bonus offers, which I may have taken advantage of. AF waived and 5k miles for $1k spend in 90 days. Accepted.
+1
mstrbldr is offline  
Old Jan 30, 2017, 5:29 pm
  #1649  
 
Join Date: Jan 2011
Posts: 230
Aviator Red. AF coming up and received letter about it. Almost 0 spend, never got any good spending bonus offers, don't have 10,000 anniversary miles. Offered AF waiver or conversion to Rewards MC with 10,000 points with $1k spend in 3 months.
Reikon is offline  
Old Jan 30, 2017, 8:38 pm
  #1650  
 
Join Date: Dec 2006
Location: Chicago, IL, USA
Programs: UAL, AAL, DAL, NKS, JBU
Posts: 121
Talking

When I first called about Aviator Red in Dec, I was denied for AF waiver (or any offer) twice. Offered to downgrade and asked when I had to make a decision: no more than 2 months after AF posts.

That deadline is approaching tomorrow, so I called tonight. First front line agent from Indian said there's no way to waive the fee, but I had 0% APR offers, blah blah blah. Asked to talk to a supervisor, she asked why, said I wanted to discuss AF options.

Account specialist was quite nice (USA based), explained I got the card when US Air was a separate airline, and I now have 2 AA cards, so I was wondering if there was at least partial AF waiver or bonus miles to help me justify the fee. I was offered to keep Red as-is and waive AF, or downgrade so I wouldn't have to worry about AF again; went with option 1 - yay! I think I thanked her at least 4 times I was so thrilled. I wanted to try to avoid downgrading since I did complete 15k offer earlier this month, but didn't want to risk not getting the bonus miles, although I don't think the T&Cs really prohibit downgrades for these offers - who knows!

BTW, a friend called shortly after his Red AF posted in Dec, instantly got AF refund and 5k miles w/ $1,000 spend. We got the card at the same time.

He also called about a Hawaiian card, was also offered 5k w/ $1,000 spend and refund of half AF.

Thanks for the wonderful resources here! I must say as far as retention offers go, Barclay does have some of the best CSRs.
matthewsoft is offline  


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