Jul 27, 2013, 9:20 pm
Last edit by: pgary
Best welcome bonus is 120,000
120,000 points, $75 annual fee, not waived (Premier Rewards Visa Signature Card) offer:
https://www.radissonrewardsvisa.com/...rect=plat32172
85,000 points, $75 annual fee, not waived (Premier Rewards Visa Signature Card) offer:
http://www.clubcarlsonvisa.com/credi...PremierCard.do
10x on Radisson, 5x else, Gold status. Up to 3 free nights for each $10K spend
60,000 points, $50 annual fee, not waived (Rewards Visa Signature Card) offer:
http://www.clubcarlsonvisa.com/credi...gnatureCard.do
6x on Radisson, 3x else, Silver status. Up to 3 free nights for each $10K spend
30,000 points, $0 annual fee (Rewards Visa Card) offer:
https://www.radissonrewardsvisa.com/credit/visaCard.do
6x on Radisson, 3x else. Up to 3 free nights for each $10K spend
85,000 points, $60 annual fee, not waived (Business Rewards Visa Card) offer:
http://www.clubcarlsonvisa.com/credi...usinessCard.do
10x on Radisson, 5x else, Gold status. Up to 3 free nights for each $10K spend
_______________________________________________
For discussion of posting time on the annual 40k bonus, see this thread: CC visa annual 40,000 points bonus
US Bank Reconsideration Line: 800-947-1444
Use this phone number to check your application status as well. US Bank does not send you an approval/denial email. Many data points show 8-10 business days for decision is normal. Add another 2-3 weeks after that to receive physical card.
U.S. Bank Fraud Department - 800-260-8469. This is the number to call if your card starts getting declined when you try to make a purchase.
Why is the balance due on my business card always shown as $0?
There are TWO account numbers linked to your business card: The card itself, which shows up in the same website account as any personal cards you may have. This will always show a $0 balance due.
There is a SECOND account - labeled the "Central Bill Account" - with its own account number. You must set up a separate website account with its own username and password to access the Central Bill Account. This is the account that will actually show the balance due and let you schedule a payment. Somewhere in the paperwork you received with the card or the first paper invoice, you should be able to find the Central Bill Account's number.
Setting up separate website account for business card:
These are the instructions that US Bank emailed me:
To enroll in Online Banking for your U.S. Bank Business account, start by going to usbank.com. You do not need a Personal Identification Number (PIN) in order to enroll.
Please follow these instructions to enroll in Online Banking to view or pay your account:
1. Click on the Enroll Now link on the right side of the screen.
2. Select the Business Accounts option.
3. View the Terms and Conditions and then select Enroll Now.
4. Select I do not have a U.S. Bank small business checking or savings account.
5. Select I am an authorized officer of a U.S. Bank Business Credit Card.
6. Complete Step 2 of 2.
Once you have successfully logged in, you will be able to view your business account in its entirety. When you are making a payment you will need to select the Accounts Payable account number.
Until the end of May 2015: "Bonus Award Night - Redeem Gold Points for two or more consecutive Award Nights and the last night is free. Exclusively for cardmembers.
From June 1 2015: free night after $10,000 spend in a year plus payment of annual fee. Note: can only be used in the U.S.
"New Account Bonus is not available to applicants who have had this Card or another Club Carlson credit card product within the last 12 months."
Forex fee is 3%
For complaints about the changes slated for May 2015, try twitter, Facebook, emails to corporate, letter writing, etc.
Facebook: https://www.facebook.com/clubcarlson?fref=ts
Twitter: https://twitter.com/ClubCarlson
USA contact # +1 (888) 288 8889
120,000 points, $75 annual fee, not waived (Premier Rewards Visa Signature Card) offer:
https://www.radissonrewardsvisa.com/...rect=plat32172
85,000 points, $75 annual fee, not waived (Premier Rewards Visa Signature Card) offer:
http://www.clubcarlsonvisa.com/credi...PremierCard.do
10x on Radisson, 5x else, Gold status. Up to 3 free nights for each $10K spend
60,000 points, $50 annual fee, not waived (Rewards Visa Signature Card) offer:
http://www.clubcarlsonvisa.com/credi...gnatureCard.do
6x on Radisson, 3x else, Silver status. Up to 3 free nights for each $10K spend
30,000 points, $0 annual fee (Rewards Visa Card) offer:
https://www.radissonrewardsvisa.com/credit/visaCard.do
6x on Radisson, 3x else. Up to 3 free nights for each $10K spend
85,000 points, $60 annual fee, not waived (Business Rewards Visa Card) offer:
http://www.clubcarlsonvisa.com/credi...usinessCard.do
10x on Radisson, 5x else, Gold status. Up to 3 free nights for each $10K spend
_______________________________________________
For discussion of posting time on the annual 40k bonus, see this thread: CC visa annual 40,000 points bonus
US Bank Reconsideration Line: 800-947-1444
Use this phone number to check your application status as well. US Bank does not send you an approval/denial email. Many data points show 8-10 business days for decision is normal. Add another 2-3 weeks after that to receive physical card.
U.S. Bank Fraud Department - 800-260-8469. This is the number to call if your card starts getting declined when you try to make a purchase.
Why is the balance due on my business card always shown as $0?
There are TWO account numbers linked to your business card: The card itself, which shows up in the same website account as any personal cards you may have. This will always show a $0 balance due.
There is a SECOND account - labeled the "Central Bill Account" - with its own account number. You must set up a separate website account with its own username and password to access the Central Bill Account. This is the account that will actually show the balance due and let you schedule a payment. Somewhere in the paperwork you received with the card or the first paper invoice, you should be able to find the Central Bill Account's number.
Setting up separate website account for business card:
These are the instructions that US Bank emailed me:
To enroll in Online Banking for your U.S. Bank Business account, start by going to usbank.com. You do not need a Personal Identification Number (PIN) in order to enroll.
Please follow these instructions to enroll in Online Banking to view or pay your account:
1. Click on the Enroll Now link on the right side of the screen.
2. Select the Business Accounts option.
3. View the Terms and Conditions and then select Enroll Now.
4. Select I do not have a U.S. Bank small business checking or savings account.
5. Select I am an authorized officer of a U.S. Bank Business Credit Card.
6. Complete Step 2 of 2.
Once you have successfully logged in, you will be able to view your business account in its entirety. When you are making a payment you will need to select the Accounts Payable account number.
From June 1 2015: free night after $10,000 spend in a year plus payment of annual fee. Note: can only be used in the U.S.
"New Account Bonus is not available to applicants who have had this Card or another Club Carlson credit card product within the last 12 months."
Forex fee is 3%
For complaints about the changes slated for May 2015, try twitter, Facebook, emails to corporate, letter writing, etc.
Facebook: https://www.facebook.com/clubcarlson?fref=ts
Twitter: https://twitter.com/ClubCarlson
USA contact # +1 (888) 288 8889
US Bank Radisson Rewards VISA (discontinued April 2022; cards to be converted)
Apr 15, 2015, 11:49 am
#3076
Join Date: Jul 2013
Posts: 1,872
No annual fee credit even from executive office. She said she would give me 7,500 points though. I don't think she knew a supervisor already gave me 7,500 points, so I may get 15,000 out of this. I know the CFPB won't do anything unless they receive a certain number of complaints, which is why I am encouraging people to file complaints. Sort of like the DOT/United Denmark premium fare debacle…if you want the government to issue a response, a lot of people need to complain.
The last time i read this to a senior supervisor( not the exec team yet) she became speechless and offered 15k points right away!
But 15k points is NOTHING compared to the bonus award night benefit I paid the fee for and wasted credit inquiry for. Most of their motels require 28K points or more a night.So I am expecting annual fee refund any moment
Last edited by Blueskyheaven; Apr 15, 2015 at 11:54 am
Apr 15, 2015, 4:49 pm
#3077
Join Date: Aug 2002
Location: New Hampshire
Programs: AA Platinum, Marriott Gold, Everything else: Dirt
Posts: 802
you can post your reply on CFPB saying you were not satisfied. Say you wasted credit inquiry and $75 becos they sold this card to you for bonus award night and the offer says" enjoy all this after paying $75 annual fee". Include the card member agreement which mentions the bonus award night for $75. Call the Exec team and read to them the card agreement that says "enjoy all this benefit after paying $75 annual fee"
The last time i read this to a senior supervisor( not the exec team yet) she became speechless and offered 15k points right away!
But 15k points is NOTHING compared to the bonus award night benefit I paid the fee for and wasted credit inquiry for. Most of their motels require 28K points or more a night.So I am expecting annual fee refund any moment
The last time i read this to a senior supervisor( not the exec team yet) she became speechless and offered 15k points right away!
But 15k points is NOTHING compared to the bonus award night benefit I paid the fee for and wasted credit inquiry for. Most of their motels require 28K points or more a night.So I am expecting annual fee refund any moment
Apr 15, 2015, 7:40 pm
#3078
Join Date: Aug 2013
Posts: 208
I called us bank to make a complaint. I kept arguing with the phone rep until she said she'll refund my annual fee back (not in my account yet). Then she transferred me over to club carlson customer service which is club carlson itself not us bank. I argue with them too until they offered me 15,000 points. I think I can keep calling us bank to argue until somebody offers me a points bonus too. I don't think us bank would now club carlson gave me points already and vice versa.
Apr 15, 2015, 8:05 pm
#3079
Join Date: Jan 2015
Posts: 56
Well I am totally steamed. I got royally screwed in timing (my first annual fee charged same day email went out canceling the promo) so I have barely enough time to get my sign up bonus and can only speculatively use the benefit.
When I call US Bank a nice rep put in me in touch with a supervisor lady who gave me no compensation and then proceeded to give me attitude like a 16 year old when I told her their justification was nonsense. They basically told me because they promised A, B, and C when I signed up, even though they got rid of A immediately, I had no reason to complain because I was still getting B and C...
To add insult to injury, I get my first statement bill a few days later and it came with a pamphlet about the card benefits, and you guessed it, the main benefit listed was the bonus award night.
Okay congratulations US Bank, you did it. You got me with your despicable advertisement and a well time bait and switch and now you won't waive the 75 dollars CONGRATS. I was going to use your product normally and thought a relationship with US Bank might be valuable, but now you've defined the kind of relationship we're going to have with your deceit and disinterest. So now I will make sure I am an unprofitable customer and milk my annual fee and some back from your organization. /end rant
When I call US Bank a nice rep put in me in touch with a supervisor lady who gave me no compensation and then proceeded to give me attitude like a 16 year old when I told her their justification was nonsense. They basically told me because they promised A, B, and C when I signed up, even though they got rid of A immediately, I had no reason to complain because I was still getting B and C...
To add insult to injury, I get my first statement bill a few days later and it came with a pamphlet about the card benefits, and you guessed it, the main benefit listed was the bonus award night.
Okay congratulations US Bank, you did it. You got me with your despicable advertisement and a well time bait and switch and now you won't waive the 75 dollars CONGRATS. I was going to use your product normally and thought a relationship with US Bank might be valuable, but now you've defined the kind of relationship we're going to have with your deceit and disinterest. So now I will make sure I am an unprofitable customer and milk my annual fee and some back from your organization. /end rant
Apr 16, 2015, 6:11 pm
#3080
Join Date: Sep 2012
Location: Up In The Cloud
Programs: UA 1K MM; BA S, AA G; AS G; DL | SPG P50, M G, CC G, IHG P, HLT S | Hertz PC, Avis F
Posts: 682
I called US Bank and complained last night. Agent offered annual fee back for both personal and biz cards without esclating.
I would also love some points compensation. What is the best way to do now, ask US Bank again and/or complain to CFPB?
I would also love some points compensation. What is the best way to do now, ask US Bank again and/or complain to CFPB?
Apr 16, 2015, 6:35 pm
#3081
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 11,377
Since you have the fees back haven't you been made whole?
Apr 16, 2015, 6:45 pm
#3082
Join Date: Aug 2013
Posts: 208
After I complained to us bank customer service and got my annual fee refunded, they transferred me to Club Carlson customer service. Trying calling club carlson itself, they wouldn't know us bank refunded your fees.
Apr 16, 2015, 9:50 pm
#3083
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,760
How long have you had your cards?
Apr 16, 2015, 11:25 pm
#3085
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,760
Lucky you to get an accommodating agent who also has the power to issue refund.
The first agent I got, insisted the 40K annual bonus was enough. HUCA. The second agent I got offered 2500 pts. Asked to speak to a supervisor who quickly offered the now standard 7500 pts but insisted he could not refund the annual fee which was billed and paied in Dec.
The first agent I got, insisted the 40K annual bonus was enough. HUCA. The second agent I got offered 2500 pts. Asked to speak to a supervisor who quickly offered the now standard 7500 pts but insisted he could not refund the annual fee which was billed and paied in Dec.
Apr 17, 2015, 11:58 pm
#3087
Join Date: Jun 2013
Posts: 308
Between my significant other and I, we both have 2 cards each and I wrote a letter to US Bank and was able to get the annual fees refunded and was able to get the 7500 points bonused on all cards.
I was actually kind of surprised they offered to cover the annual fees on the older cards since the new annual fees will be hitting on those in June.
I was actually kind of surprised they offered to cover the annual fees on the older cards since the new annual fees will be hitting on those in June.
Apr 18, 2015, 4:01 am
#3088
Join Date: Jan 2015
Posts: 13
I applied for this card a few months ago and got pending; called a day later and was denied for "too much activity in the last six months" but was told if I waited six months and applied again I would be approved. At the time I had 5 apps in the last six months (4 were in the last 3 months, credit score in the 800s).
Now three months later, I froze ARS and IDA and applied again. Pending again, but I didn't call this time. 6 apps in the last six months (0 in the last 3 months). I've been checking my club carlson account every day to start a points reservation to see if it says I have the visa. A week later, I can see I have been approved. I guess I must have some mail on the way from US Bank.
Big thanks to all those who did the research on how to get approved for this card!
Now three months later, I froze ARS and IDA and applied again. Pending again, but I didn't call this time. 6 apps in the last six months (0 in the last 3 months). I've been checking my club carlson account every day to start a points reservation to see if it says I have the visa. A week later, I can see I have been approved. I guess I must have some mail on the way from US Bank.
Big thanks to all those who did the research on how to get approved for this card!
Apr 18, 2015, 5:53 am
#3089
Join Date: Dec 2004
Posts: 7,904
I had a decent amount of regular spending on the Club Carlson card in the first 5 months, but not the last 5. Has anyone in this situation been able to get points or fee compensation? It sounds like there are various offers of 2500-7500 points.
Apr 18, 2015, 12:40 pm
#3090
Join Date: Jan 2013
Location: FAI
Posts: 17
I had my husband sign up for this card on 3/27, just a few days before the changes were announced. There was an issue with our address, so we just got the card in the mail yesterday. I activated it, and noticed that the first statement closed yesterday, before we even had a chance to make a first purchase. The next statement will close on 5/18, leaving less than two weeks for the points to post and for us to make a booking with the last night free.
Called customer service twice today - first time I asked if it would be possible to change the billing date in order for the points to post. The rep said no, the dates were locked in. The second call, I expressed that I was very disappointed, and that the welcome letter I received with the card even states in bold font the last night free benefit. I asked for the annual fee to be refunded, and the rep said the only way to do so would be to close the account before 5/17 - so no chance to earn the sign up bonus. I even asked for points to compensate for the lost benefit, and she quoted the 40k anniversary bonus. Ugh.
Wondering if I should HUCA now, file a CFPB complaint, or wait a while. I'll probably meet the spend by the end of the weekend. Has anyone had success in having the billing date changed? Any tips to get the annual fee refunded?
Called customer service twice today - first time I asked if it would be possible to change the billing date in order for the points to post. The rep said no, the dates were locked in. The second call, I expressed that I was very disappointed, and that the welcome letter I received with the card even states in bold font the last night free benefit. I asked for the annual fee to be refunded, and the rep said the only way to do so would be to close the account before 5/17 - so no chance to earn the sign up bonus. I even asked for points to compensate for the lost benefit, and she quoted the 40k anniversary bonus. Ugh.
Wondering if I should HUCA now, file a CFPB complaint, or wait a while. I'll probably meet the spend by the end of the weekend. Has anyone had success in having the billing date changed? Any tips to get the annual fee refunded?