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USA EMV cards: Availability, Q&A (Chip & PIN -or- Chip & Signature) [2012-2015]

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Old Sep 20, 2013, 11:40 am
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Last edit by: philemer
Posts from 1/1/16 onward can be found here: http://www.flyertalk.com/forum/credit-card-programs/1739359-2016-onward-usa-emv-cards-availability-q-chip-pin-signature.html

EMV wikipost volunteers: kebosabi

What is EMV?
EMV is a defacto global standard of technology where there is a visible microchip on the front of the card. It looks like this:

Who issues them?
See Google Docs spreadsheet in Post #1

SFOAMS also has created a list of excellent webpage that shows US EMV cards in a more interactive interface

Another site, which lets you narrow the search for an EMV card by various parameters, is http://www.spotterswiki.com/emv/index.php.

Several credit unions issue some form of Chip-and-PIN credit cards or prepaid cards. Prepaid EMV cards however are not recommended due to junk fees. USAA (currently restricted to members of military) used to offer Chip-and-PIN cards, but as late has backtracked to Chip-and-Signature priority.

Hey that's a cool Google Docs list! I know others that aren't on that list. How can I help by adding them to the list?
My bad for not putting this into the wiki sooner. Right now, the Google Docs is locked out of editing and only in "read-only" view because there were instances in the past where people would just delete the rows not thinking that it affects others viewing the list.

If you promise not to delete any rows and input all the pertinent info (annual fee, rewards, FTF, etc.), I can provide you with edit access. Just shoot me a PM to kebosabi with your gmail address and I'll provide you edit access.

Thanks for helping out!


As of October 2014, no USA-based card issuer offers Chip-and-PIN priority cards except for BMO Harris (Diners Club) and UN Federal Credit Union. Other major USA-based banks such as BofA, Chase, Citi, as well as others issue Chip-and-Signature cards which may work at many automated kiosks. However, bear in mind the word may is used above is a context where there is no absolute certainty of success for certain environments such as automated kiosks due to different natures of offline and online transactions. It is highly recommended to read Post #3 which lists real life FTer examples on how Chip-and-Signature worked and did not work at various transaction environments.

Can I upgrade it right now?
If it's listed on that Google Docs spreadsheet or SFOAMS' Silk page, wouldn't hurt to call/twitter them for a free upgrade. If you get the response you don't like, hang up, try again.

What is the difference between Chip-and-Signature and Chip-and-PIN?
You insert the chipped card into the slot. The physical contact terminal will read the EMV chip and the terminal will automatically read the preferred cardholder verification methods (called CVM) for that card.

Chip-and-Signature means that the terminal will printout a receipt for you to sign. This is the most prevalent authentication for most US issued EMV cards. Chip-and-Signature helps in a way that it will get through to face-to-face merchant transactions where you and the merchant do not speak the same language.

Chip-and-PIN means that the terminal will prompt you to input a PIN for authentication. Some credit union issued credit cards will have this CVM as secondary if Chip-and-Signature cannot be done. Chip-and-PIN is the more prevalent method of authentication used outside the US, especially in transaction environments where no human interaction is needed (i.e. automated gas pumps, toll roads, train kiosks, etc.).

The Google Docs spreadsheet will list which CVM are used in the EMV cards listed. Some cards can only do Chip-and-Signature. Other cards can do both Chip-and-Signature and Chip-and-PIN. And others might have a third option called No CVM (no authentication needed) which is reserved for low value transactions.

One chip can hold a lot more data, therefore it is capable of doing multiple verification methods. That's one of the great things about EMV over the mag-stripe which can hold very little data.

I want to know for sure what my EMV chip does. Is there anyway I can test out my own EMV card to see what the CVM list is?
alexmt has written up a nice step-by-step procedure on Post #3615.

If most of the EMV cards in the US is the Chip-and-Signature type, doesn't that mean it's still useless abroad?
Depends if you see it as glass half empty or glass half full. See Post #3 for further details on how Chip-and-Signature has worked both successfully and unsuccessfully depending on the merchant transaction environment and use your best judgment whether which one is right for you.

Are there any places in the US that are accepting transactions via the EMV chip?
tmiw has created a dedicated Google maps webpage to show where EMV has been proven to work here: http://emvacceptedhere.com/ Per his Post #4240, feel free to add any places with active EMV terminals if you come across one.

As of 2014/05, the EMV terminals in most Walmarts and Sam's Clubs are being turned on. Hence, the best place to try them out would be your local Walmart or Sam's Club. For other merchants, it's slowly being phased in.

I hope people will post them in the Post your receipt of your 1st EMV based transaction in the US thread. cvarming has shown us an EMV transaction receipt from Brooklyn, NY in Post #2380. I myself had my first EMV based (Chip-and-Signature) transaction in two stores in the Los Angeles area, as shown in detail in Post #2705 (courtesy of WhatWhatTech for pointing these two stores out)

I don't want a chip in my card. I heard horror stories all over the media saying hackers can steal my credit card info from a mile away.
There are two types of chips. One is contactless and the other is contact. Cards can be either one or the other, or both.

In the Google Docs spreadsheet, the cards that are capable of contactless payments are listed seperately under the "RFID or NFC contactless chip" column. If it says yes, then that means it has the ability to do contactless payments. If it says no, it doesn't have that feature.

The one that the media has overhyped about hackers "stealing your information wirelessly" was the contactless type like this:

You are worried about this happening, right?

You don't have to worry. EMV is a chip standard that can have both contact and contactless interfaces. With the traditional contact interface, this means you actually have to physically insert the chip into a POS terminal for it to be authorized, like this:

With the contact interface, nothing is wireless. No data is sent out in a stand-alone contact type EMV chip. With the EMV contactless interface, data is sent wirelessly.

Furthermore, contactless chip cards are required to show a symbol (looks like Wi-Fi symbol) somewhere on the card that to denote it's capability as a contactless card. For example, here's an example of a Discover Card with contactless capability (in which Discover calls "Discover ZIP") showing the contactless symbol on the back of the card:

Don't believe everything that the media says. Besides, millions of people all over the world from London to Singapore, uses contactless payments daily in extremely crowded subways and mass transit with nary any problems. There are multiple layers of encrypted securities and keys that are needed to break the code.

Frankly, giving your physical card to a waiter/waitress who takes the card out of your view is much more susceptible to fraud than contactless payments.

Why should I care?
If you are an international traveler, you will want this because majority of the world has or in the process of converting to this payment format.


In fact, in 2012, even North Korea moved to the EMV format, leaving the US as one of the countries in the world that hasn't done so.

In addition, VISA, MC, AMEX, and Discover have all agreed to incentivize the USA shifting to EMV payments by 2015 by shifting liability for fraudulent transactions to merchants if they do not have EMV equipment and the cardholder has an EMV card. So if you travel internationally or would like to get one before the others, you might be interested in getting one.


BS! I had no problems using my card in [insert whereever country], [insert whatever point in time]
If you stick to the tourist path where they have lots of visitors from the US, you should have no problems using your mag-stripe only card in hotels and restaurants, at least for now. But as things can change as things go forward.

However, consider that once you start taking the off-beaten path, go to non-touristy places where they are not familiar with mag-stripes, rent a car and use toll roads, fill up gas, or try to buy train tickets you might end up into a trouble of the machine not recognizing your card because it lacks the chip. Furthermore, a lot of toll roads, gas pumps, and automated ticket machines lack any human assistance to help you when you need it the most.

But [insert credit card company] told me all merchants that display their logo must accept them! All I have to do is report them for violating their agreements, right?
There are several factors against this.

1. You can only speak English. The merchant representative, most likely a part-time clerk earning minimum wage, speaks in a different language, let's say French. If you have no French language skills, how are you going to get your point across? Are you going to whip out your cell phone at exorbitant int'l roaming charges and hope the customer service is going to translate it for you on the spot? Or maybe you might actually know French. But how about Swahili, Farsi, Balinese, or the multiple languages in mainland China?

2. Just like US, the rest of the world's businesses uses part-time minimum wage workers as cashiers to cut down on labor costs. Most of their SOP training manuals are written by MBA types to not to do anything they are not familiar with. Do not expect them to understand the intricate details of credit card mumbo jumbo. You don't expect Taco Bell employees to understand the minute details of Discover-JCB-Union Pay agreements, right? Same thing the other way around: be respectful as a guest in their country, prepare in advance in their ways, avoid being an "ugly American" stereotype.

3. You are a guest in their country. You are a minority. If 99.9% of their country's people and other tourists from around the world uses EMV, do you really think they are going to accomodate the 0.1% of American tourists who only have mag-stripes credit cards?

4. Again, you are a guest in their country. How would you, as an American standing in line, react if a Chinese tourist was clogging up the lines at a local Taco Bell because the clerk doesn't understand the Discover-Union Pay agreement and has trouble communicating between Mandarin spoken by the tourist and English spoken by the Taco Bell clerk? Same way the other way around. You do not want to clog up the lines for everyone. The less hassle, the better.

5. VISA and MC make tons of money from merchants in that country. Say SNCF French Rail. It's a billion dollar company in France. Do you think VISA is going to pull the plug of their relationship with SNCF because SNCF refuses to do mag-stripe processing at their unmanned train station kiosk? Of course not. Be realistic.

6. And lastly, if you're up against an unstaffed toll kiosk, gas pump or train ticket machine, are you going to yell curses at the machine?

But I want my credit card to be able to be used in the US too!
No worries. They have not gotten rid of the mag-stripe on the back of the card for backward compatibility reasons, just like we still have embossed numbers on our cards for backwards compatibility to using those old carbon copy imprinters.

[insert own Hyatt card image front and back together with red arrows pointing to all the backward compatibility features]

You use the chip on the front of the card abroad (for now), and the mag-stripe just like any other card for the US. Basically, you're increasing your credit card's acceptance rate by getting a card that both via the chip and the mag-stripe. You're getting a better deal for free.

And when 2015 comes along and US switches to EMV, you'll be way ahead of everyone else too!


So why did the rest of the world and the US moved/moving toward EMV?
Primarily, due to fraud concerns. You see, the mag-stripe has been with us since the 1950s. It may have been the most high tech thing back in the day, but with the technology that is available today, any shmo can pick up a $100 USB magnetic card skimming device off of eBay and get your credit card info.

And unlike skimming off contactless cards which actually need the person to have l33t programming skills, skimming off a magnetic stripe has become so ubiquitous that nary a day goes about skimming fraud going on somewhere in America, from gas pumps, Michael's stores (2011), Target breaches (2013), restaurant waiters/waitresses, to even McDonald's drive thrus.

https://www.google.com/search?q=skimming+fraud

These type of fraud used to be prevalent in Europe. But once they started switching over to EMV starting over 2 decades ago, this type of fraud went elsewhere. It went over to Asia, Canada and Mexico, Latin America, etc. etc. until they too began implementing EMV to combat skimming fraud. The US is practically the only country left that hasn't done so, therefore all the fraud that used to take place elsewhere is now happening here.


But EMV is old and it's not fool proof. Shouldn't we just skip over it and do something new instead?
Yes, EMV is old. It was developed in the 1990s and its smart card payment predecessor was first introduced in France. But as of today, it has become the defacto global standard of payments.

But then, what else is there? There is no other de facto global standard of payments alternative. For example, if we decide to skip over it and do something new, hypothetically like DNA matching technology, it still means US int'l travelers will continue to have problems abroad with useless plastic acceptance because no other country is using this DNA matching technology except the US.

Besides, nothing is fool proof. You can say that the bank vault isn't fool proof because you can crack it open if enough C4 is used. But your average low-life scumbag isn't likely to get military grade C4 easily either. But the bank vault does make it harder to get the bank's money over say a petty cash box. That's the point here. EMV is akin to a security tight bank vault, the old mag-stripe is akin to a petty cash box lying around inside the drawer.


I'm a business owner and I don't think EMV is going to take off. I'm not going to spend extra hundreds of dollars to upgrade my credit card machine. Convince me other wise why I should.
I can understand the added extra cost to your business once this switchover takes place. But before even saying that, look at your existing POS terminal. Does it have a slot somewhere to insert a card?

Most likely, if you had replaced your POS terminal within the past five years, you already have an EMV capable terminal. EMV is basically just not turned on yet from the processor and acquirer side.

If you have an EMV capable terminal, then a best bet would be to contact your acquirer to have the EMV feature turned on. You did your end of the deal already by having an EMV capable terminal, it is now the acquirers' responsibility to turn it on in accordance to the EMV switchover mandate.

And if you don't, you are going to replace your POS terminal anyway from common wear and tear. It isn't a hard switch-over. You can continue to use your POS terminal until it dies out because EMV cardholders will still have the mag-stripe on the back. And by the time your non-EMV capable POS terminal is up for replacement the market will be full with these newer POS terminals that can accept the mag-stripe, EMV, as well as contactless payments.

In addition, you may also want to check with your acquirer or processor about EMV capable terminals. Some of them are willing to replace your terminal for free in preparation for the US EMV switchover. Call and ask for details.


But what's in it for me? I'm the one that has to pay for the upgrade.
All the major card networks have given incentives for merchants for the upcoming EMV switchover.

If 75% or more of your credit card transactions are done on an EMV contact and contactless terminal, they are going to waive your annual PCI-DSS fees, which usually costs you around $5.00-$19.95/month per terminal. The overall long term cost savings of those compliance fees will be larger than the cost of an one time upgrade for the terminal.

The downside is that once EMV switchover happens and if you do not have a POS terminal that is able to accept EMV, the fraud liability shifts over to the merchant.

I own several fast food franchises. If I upgrade my POS terminals at all of my restaurants, it's going to cost me thousands, if not millions. I don't think anyone is going to use a fake credit card to buy $5 burgers. And if they do, wouldn't it be cheaper for me to eat the fraud cost?
Remember also that fraud isn't just committed by dishonest customers using fraudulent cards. Fraud can also happen with dishonest employees skimming off credit card data from the mag-stripe as in the case of a teenage McDonald's drive thru employee skimming off $13,000 of customers' credit cards in Olympia, WA. Consider the public relations fall out that your business may have if this happens (i.e. the big Target breach of 2013, where someone used a mag stripe card to load malware INTO Target's system). Is it worth risking to take such a huge PR disaster?
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USA EMV cards: Availability, Q&A (Chip & PIN -or- Chip & Signature) [2012-2015]

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Old Sep 23, 2015, 11:05 pm
  #13546  
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Originally Posted by Hawaiian717
The more I think about it, the more a Chip & Signature first, Chip & PIN later transition plan makes sense. We first need to get a critical mass of domestic transactions being performed with a chip. Right now it's possible to go months between EMV transactions, even with the nation's largest retailer supporting it for a year now. So plenty of time for someone to forget what PIN they chose, assuming the issuer even allows them to choose their own PIN. But once we get to the point of most transactions being EMV, then if banks switch over to PIN, people will start using that PIN right away and regularly and thus it will be much easier to remember.

I just wish that the banks were more open about what their strategy is.
They could have made debit cards PIN preferring right now without much hassle. The fact that they didn't (along with Visa/MC approving Square's signature-only EMV device) is a pretty strong indication that they intend on the US being a signature preferring country for a fairly long time.

The question is what'll happen when it becomes obvious that NFC isn't getting much traction among merchants and cardholders. Will they push through a mandate like in Europe to break through merchant resistance? Will Visa and MC just accept that Americans don't want to tap and look to other ways to secure cards?

BTW apparently you can insert your card at Target while they're still ringing up your items. With a signature preferring card and a low-valued transaction you can remove your card and leave within ~1 second after the clerk totals everything. If other stores act similarly, NFC isn't really going to add much convenience in the US.
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Old Sep 24, 2015, 12:17 am
  #13547  
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Another laymen's question, but how does NFC replace the need for PIN? Is that just in a infrastructure manner (as in I don't need a PIN if I'm anyways tapping my card)?
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Old Sep 24, 2015, 12:24 am
  #13548  
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Added some statistics to the map's "recent businesses" page (in particular, a separate recent businesses list that excludes major retailers as well as various counts). The current low NFC acceptance count is unfortunate but expected due to most of the entries being Walmart, Home Depot and Target.

Originally Posted by joshwex90
Another laymen's question, but how does NFC replace the need for PIN? Is that just in a infrastructure manner (as in I don't need a PIN if I'm anyways tapping my card)?
Authentication would basically be via the phone/wearable itself, whether it's fingerprint or a PIN you enter when you put the watch on or some other manufacturer defined method. If done properly, it's basically the same from the customers perspective as though no CVM was applied for every single transaction.
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Old Sep 24, 2015, 12:27 am
  #13549  
 
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Originally Posted by joshwex90
Another laymen's question, but how does NFC replace the need for PIN? Is that just in a infrastructure manner (as in I don't need a PIN if I'm anyways tapping my card)?
For travelling, not security, yes. Most purchases when travelling are very small and contactless let's you just tap-tap-tap and not go through chip and signature hell.
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Old Sep 24, 2015, 1:00 am
  #13550  
 
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...but Allie, and I know you're living in Great Britain at this point in time, if more merchants in Europe adopted the US method of not bothering with signatures for small purchases then no cvm signature would be almost as good and fast as contactless. I did put android pay on my galaxy 6 but I wonder why and it's my only phone apparently with NFC. My other smart phone is the international edition of the galaxy s5 mini with dual sims but no nfc (or lte for that matter) which is used for my foreign sims while I use the galaxy 6 for travel and data using the t mobile plans now which has greatly lessened the need for local sim cards. I am looking into an Asus zenfone 2 I think it's called with dual sims but one of the sims is 2g and texts only and while none of this is a big problem for me, I wonder how others feel about it. Almost all the people here because of the nature of this forum look at these things from a vastly greater knowledge of technology and the practicalities of travel than the average joe in the street which is what we keep coming back to, isn't it?

As far as the USA going to pin, in my opinion it isn't going to happen (but who really knows). I mean Chase was originally very adamant they were going to chip and pin but something changed over there. And merchants would scream bloody murder if after going through this whole liability shift to chip cards they were suddenly told they have to make provisions for pins. As for myself, quite frankly I see no need for contactless. My cards work fine as they are and while I suppose I could even a person as highly intelligent as I am (I am so modest) could not tell you the pins on all my credit cards (partially of course because I never have to use them) and before every trip, I pick out the cards I am going to take on a particular trip but since only 2 of them are pin preferred I can check out the pins but if I took 5 or 6 of the cards, matching up each card with its pin could be a problem and I also work with the caveat as to whether it is a good idea to make all the pins the same (there are certainly pros and cons to that). But for those here who think well it's just another change and us Americans embrace change to standardize things with the rest of the world, ask yourself why we're not using metrics despite the obvious advantages and are one of 3 countries which still use Fahrenheit (I believe Burma is one of the others). Kind of frightening, isn't it?
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Old Sep 24, 2015, 1:36 am
  #13551  
 
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...and we spend our time here worrying about whether our emv transactions in the USA will be pin or signature preferred. See today's NY Times...

http://www.nytimes.com/2015/09/24/bu...tems.html?_r=0
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Old Sep 24, 2015, 1:59 am
  #13552  
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Originally Posted by JEFFJAGUAR
...and we spend our time here worrying about whether our emv transactions in the USA will be pin or signature preferred. See today's NY Times...

http://www.nytimes.com/2015/09/24/bu...tems.html?_r=0
At least the quoted pricing for terminals is a lot closer to reality than what media outlets were claiming in the past.

Also, I thought Intuit's solution wasn't available yet?
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Old Sep 24, 2015, 2:52 am
  #13553  
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Yet another laymen's question

As far as I understood it, currently, card issuers are liable for fraud (such as skimmed cards) and the like, and the liability shift pushes that liability onto merchants who are can't process EMV after October 1.

The article indicates as much by showing what banks lost last year due to fraud.

Yet every merchant I know says they have been on the hook for every chargeback (and I'm not referring to someone who disputed because they were unhappy with the merchandise or felt they were overcharged, etc. - I'm specifically talking about people who claim they never made the charge or it was fake cards, etc.). If so, then what exactly is the liability shift changing?
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Old Sep 24, 2015, 4:00 am
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Originally Posted by joshwex90
Yet every merchant I know says they have been on the hook for every chargeback (and I'm not referring to someone who disputed because they were unhappy with the merchandise or felt they were overcharged, etc. - I'm specifically talking about people who claim they never made the charge or it was fake cards, etc.). If so, then what exactly is the liability shift changing?
This is an interesting question. If merchants see the chargeback it means the bank has decided the merchant should be responsible. Most merchants have no clue their real fraud levels because banks never send them chargebacks for stuff they acknowledge they have no chargeback rights for. Remember the merchant is responsible for ensuring they followed acceptance procedures properly and thus can be held accountable for most fraud - rarely would a counterfeit card look right. The problem is the bank can't prove what the counterfeit looked like lol. Merchants can also fight chargebacks but that often costs them more than accepting it. Thus this switch helps everyone. Remind me never to eat at that Mermaid's Garden place lol.
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Old Sep 24, 2015, 4:11 am
  #13555  
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Originally Posted by AllieKat
This is an interesting question. If merchants see the chargeback it means the bank has decided the merchant should be responsible. Most merchants have no clue their real fraud levels because banks never send them chargebacks for stuff they acknowledge they have no chargeback rights for. Remember the merchant is responsible for ensuring they followed acceptance procedures properly and thus can be held accountable for most fraud - rarely would a counterfeit card look right. The problem is the bank can't prove what the counterfeit looked like lol. Merchants can also fight chargebacks but that often costs them more than accepting it. Thus this switch helps everyone. Remind me never to eat at that Mermaid's Garden place lol.
Though there could be tons of legit fraud (and not disputes) that the merchant can't control

Online fraud (merchant doesn't even see the card)
Fraudster prints the card on legit-looking card
Stolen card with unsigned pane
Stolen card, even with signed pane (is the merchant really expected to be a signature expert?)
Any type of fraud but below the signature limit as set by the networks

Last edited by joshwex90; Sep 24, 2015 at 10:26 am
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Old Sep 24, 2015, 9:26 am
  #13556  
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If we're expected to verify someone's signature, why are we letting people insert/swipe their own cards at all? We're better off drastically increasing the no CVM limit so that it's almost never asked for if we're going to prioritize convenience and transaction speed.
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Old Sep 24, 2015, 10:27 am
  #13557  
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Originally Posted by tmiw
If we're expected to verify someone's signature, why are we letting people insert/swipe their own cards at all? We're better off drastically increasing the no CVM limit so that it's almost never asked for if we're going to prioritize convenience and transaction speed.
How does increasing the no CVM limit help with signature verification?
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Old Sep 24, 2015, 10:35 am
  #13558  
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Originally Posted by tmiw
They could have made debit cards PIN preferring right now without much hassle. The fact that they didn't (along with Visa/MC approving Square's signature-only EMV device) is a pretty strong indication that they intend on the US being a signature preferring country for a fairly long time.
I fully agree with your logic that as folks use the debit PIN now, it wouldn't be "traumatic" to have it primary on newly issued cards. However, issuers don't see it that way; instead, they're opting to continue signature-over-credit-network until credit cards go PIN-for-purchase. As I said earlier, they see no point (urgency) to do so until folks are actually using the chip for most purchases (not just Wal Mart and Target, with swipe pretty much everywhere else).
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Old Sep 24, 2015, 10:46 am
  #13559  
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Originally Posted by joshwex90
How does increasing the no CVM limit help with signature verification?
I was thinking more along the lines of "it doesn't add security, so let's just not ask for it", especially if issuers think that the chip itself adds enough security. And the best way to not ask for it is to increase the limit before it's asked for; requiring attended merchants to support no CVM and issuing no CVM preferring cards would probably cause even more of a firestorm with the NRF than the whole signature vs. PIN thing.

Originally Posted by Points Scrounger
I fully agree with your logic that as folks use the debit PIN now, it wouldn't be "traumatic" to have it primary on newly issued cards. However, issuers don't see it that way; instead, they're opting to continue signature-over-credit-network until credit cards go PIN-for-purchase. As I said earlier, they see no point (urgency) to do so until folks are actually using the chip for most purchases (not just Wal Mart and Target, with swipe pretty much everywhere else).
What's defined as "most" though? A lot of smaller places were apparently trained pretty badly and require you to hand a card over to the clerk for them to insert (in a terminal not necessarily easily accessible). From the customer's perspective, nothing really changed.

A lot of people are even calling our cards chip and PIN when that's not the case (e.g. the videos I posted yesterday). I can imagine people thinking "wait, I thought my card was already chip and PIN" if we ever switch CVMs.
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Old Sep 24, 2015, 11:11 am
  #13560  
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Originally Posted by tmiw
What's defined as "most" though? A lot of smaller places were apparently trained pretty badly and require you to hand a card over to the clerk for them to insert (in a terminal not necessarily easily accessible). From the customer's perspective, nothing really changed.

A lot of people are even calling our cards chip and PIN when that's not the case (e.g. the videos I posted yesterday). I can imagine people thinking "wait, I thought my card was already chip and PIN" if we ever switch CVMs.
I would say they will pay attention on a percentage basis, though by dollar amount or individual transactions I couldn't say. "Nothing really changed" is what the banks are looking for in terms of gradually (glacially for us)phasing in PIN. One aspect that even I find ... clunky is adding a tip with a PIN card on FD terminals. The bank tech fellow I spoke with emphasized that one aspect they are hot to resolve is adding the tip with the card holder present; they hate the current system of having the restaurant do it later!

I do want to say that I'm with Hawaiian in that they have done a half-assed condescending job so far.
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