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USA EMV cards: Availability, Q&A (Chip & PIN -or- Chip & Signature) [2012-2015]

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Old Sep 20, 2013, 11:40 am
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Last edit by: philemer
Posts from 1/1/16 onward can be found here: http://www.flyertalk.com/forum/credit-card-programs/1739359-2016-onward-usa-emv-cards-availability-q-chip-pin-signature.html

EMV wikipost volunteers: kebosabi

What is EMV?
EMV is a defacto global standard of technology where there is a visible microchip on the front of the card. It looks like this:

Who issues them?
See Google Docs spreadsheet in Post #1

SFOAMS also has created a list of excellent webpage that shows US EMV cards in a more interactive interface

Another site, which lets you narrow the search for an EMV card by various parameters, is http://www.spotterswiki.com/emv/index.php.

Several credit unions issue some form of Chip-and-PIN credit cards or prepaid cards. Prepaid EMV cards however are not recommended due to junk fees. USAA (currently restricted to members of military) used to offer Chip-and-PIN cards, but as late has backtracked to Chip-and-Signature priority.

Hey that's a cool Google Docs list! I know others that aren't on that list. How can I help by adding them to the list?
My bad for not putting this into the wiki sooner. Right now, the Google Docs is locked out of editing and only in "read-only" view because there were instances in the past where people would just delete the rows not thinking that it affects others viewing the list.

If you promise not to delete any rows and input all the pertinent info (annual fee, rewards, FTF, etc.), I can provide you with edit access. Just shoot me a PM to kebosabi with your gmail address and I'll provide you edit access.

Thanks for helping out!


As of October 2014, no USA-based card issuer offers Chip-and-PIN priority cards except for BMO Harris (Diners Club) and UN Federal Credit Union. Other major USA-based banks such as BofA, Chase, Citi, as well as others issue Chip-and-Signature cards which may work at many automated kiosks. However, bear in mind the word may is used above is a context where there is no absolute certainty of success for certain environments such as automated kiosks due to different natures of offline and online transactions. It is highly recommended to read Post #3 which lists real life FTer examples on how Chip-and-Signature worked and did not work at various transaction environments.

Can I upgrade it right now?
If it's listed on that Google Docs spreadsheet or SFOAMS' Silk page, wouldn't hurt to call/twitter them for a free upgrade. If you get the response you don't like, hang up, try again.

What is the difference between Chip-and-Signature and Chip-and-PIN?
You insert the chipped card into the slot. The physical contact terminal will read the EMV chip and the terminal will automatically read the preferred cardholder verification methods (called CVM) for that card.

Chip-and-Signature means that the terminal will printout a receipt for you to sign. This is the most prevalent authentication for most US issued EMV cards. Chip-and-Signature helps in a way that it will get through to face-to-face merchant transactions where you and the merchant do not speak the same language.

Chip-and-PIN means that the terminal will prompt you to input a PIN for authentication. Some credit union issued credit cards will have this CVM as secondary if Chip-and-Signature cannot be done. Chip-and-PIN is the more prevalent method of authentication used outside the US, especially in transaction environments where no human interaction is needed (i.e. automated gas pumps, toll roads, train kiosks, etc.).

The Google Docs spreadsheet will list which CVM are used in the EMV cards listed. Some cards can only do Chip-and-Signature. Other cards can do both Chip-and-Signature and Chip-and-PIN. And others might have a third option called No CVM (no authentication needed) which is reserved for low value transactions.

One chip can hold a lot more data, therefore it is capable of doing multiple verification methods. That's one of the great things about EMV over the mag-stripe which can hold very little data.

I want to know for sure what my EMV chip does. Is there anyway I can test out my own EMV card to see what the CVM list is?
alexmt has written up a nice step-by-step procedure on Post #3615.

If most of the EMV cards in the US is the Chip-and-Signature type, doesn't that mean it's still useless abroad?
Depends if you see it as glass half empty or glass half full. See Post #3 for further details on how Chip-and-Signature has worked both successfully and unsuccessfully depending on the merchant transaction environment and use your best judgment whether which one is right for you.

Are there any places in the US that are accepting transactions via the EMV chip?
tmiw has created a dedicated Google maps webpage to show where EMV has been proven to work here: http://emvacceptedhere.com/ Per his Post #4240, feel free to add any places with active EMV terminals if you come across one.

As of 2014/05, the EMV terminals in most Walmarts and Sam's Clubs are being turned on. Hence, the best place to try them out would be your local Walmart or Sam's Club. For other merchants, it's slowly being phased in.

I hope people will post them in the Post your receipt of your 1st EMV based transaction in the US thread. cvarming has shown us an EMV transaction receipt from Brooklyn, NY in Post #2380. I myself had my first EMV based (Chip-and-Signature) transaction in two stores in the Los Angeles area, as shown in detail in Post #2705 (courtesy of WhatWhatTech for pointing these two stores out)

I don't want a chip in my card. I heard horror stories all over the media saying hackers can steal my credit card info from a mile away.
There are two types of chips. One is contactless and the other is contact. Cards can be either one or the other, or both.

In the Google Docs spreadsheet, the cards that are capable of contactless payments are listed seperately under the "RFID or NFC contactless chip" column. If it says yes, then that means it has the ability to do contactless payments. If it says no, it doesn't have that feature.

The one that the media has overhyped about hackers "stealing your information wirelessly" was the contactless type like this:

You are worried about this happening, right?

You don't have to worry. EMV is a chip standard that can have both contact and contactless interfaces. With the traditional contact interface, this means you actually have to physically insert the chip into a POS terminal for it to be authorized, like this:

With the contact interface, nothing is wireless. No data is sent out in a stand-alone contact type EMV chip. With the EMV contactless interface, data is sent wirelessly.

Furthermore, contactless chip cards are required to show a symbol (looks like Wi-Fi symbol) somewhere on the card that to denote it's capability as a contactless card. For example, here's an example of a Discover Card with contactless capability (in which Discover calls "Discover ZIP") showing the contactless symbol on the back of the card:

Don't believe everything that the media says. Besides, millions of people all over the world from London to Singapore, uses contactless payments daily in extremely crowded subways and mass transit with nary any problems. There are multiple layers of encrypted securities and keys that are needed to break the code.

Frankly, giving your physical card to a waiter/waitress who takes the card out of your view is much more susceptible to fraud than contactless payments.

Why should I care?
If you are an international traveler, you will want this because majority of the world has or in the process of converting to this payment format.


In fact, in 2012, even North Korea moved to the EMV format, leaving the US as one of the countries in the world that hasn't done so.

In addition, VISA, MC, AMEX, and Discover have all agreed to incentivize the USA shifting to EMV payments by 2015 by shifting liability for fraudulent transactions to merchants if they do not have EMV equipment and the cardholder has an EMV card. So if you travel internationally or would like to get one before the others, you might be interested in getting one.


BS! I had no problems using my card in [insert whereever country], [insert whatever point in time]
If you stick to the tourist path where they have lots of visitors from the US, you should have no problems using your mag-stripe only card in hotels and restaurants, at least for now. But as things can change as things go forward.

However, consider that once you start taking the off-beaten path, go to non-touristy places where they are not familiar with mag-stripes, rent a car and use toll roads, fill up gas, or try to buy train tickets you might end up into a trouble of the machine not recognizing your card because it lacks the chip. Furthermore, a lot of toll roads, gas pumps, and automated ticket machines lack any human assistance to help you when you need it the most.

But [insert credit card company] told me all merchants that display their logo must accept them! All I have to do is report them for violating their agreements, right?
There are several factors against this.

1. You can only speak English. The merchant representative, most likely a part-time clerk earning minimum wage, speaks in a different language, let's say French. If you have no French language skills, how are you going to get your point across? Are you going to whip out your cell phone at exorbitant int'l roaming charges and hope the customer service is going to translate it for you on the spot? Or maybe you might actually know French. But how about Swahili, Farsi, Balinese, or the multiple languages in mainland China?

2. Just like US, the rest of the world's businesses uses part-time minimum wage workers as cashiers to cut down on labor costs. Most of their SOP training manuals are written by MBA types to not to do anything they are not familiar with. Do not expect them to understand the intricate details of credit card mumbo jumbo. You don't expect Taco Bell employees to understand the minute details of Discover-JCB-Union Pay agreements, right? Same thing the other way around: be respectful as a guest in their country, prepare in advance in their ways, avoid being an "ugly American" stereotype.

3. You are a guest in their country. You are a minority. If 99.9% of their country's people and other tourists from around the world uses EMV, do you really think they are going to accomodate the 0.1% of American tourists who only have mag-stripes credit cards?

4. Again, you are a guest in their country. How would you, as an American standing in line, react if a Chinese tourist was clogging up the lines at a local Taco Bell because the clerk doesn't understand the Discover-Union Pay agreement and has trouble communicating between Mandarin spoken by the tourist and English spoken by the Taco Bell clerk? Same way the other way around. You do not want to clog up the lines for everyone. The less hassle, the better.

5. VISA and MC make tons of money from merchants in that country. Say SNCF French Rail. It's a billion dollar company in France. Do you think VISA is going to pull the plug of their relationship with SNCF because SNCF refuses to do mag-stripe processing at their unmanned train station kiosk? Of course not. Be realistic.

6. And lastly, if you're up against an unstaffed toll kiosk, gas pump or train ticket machine, are you going to yell curses at the machine?

But I want my credit card to be able to be used in the US too!
No worries. They have not gotten rid of the mag-stripe on the back of the card for backward compatibility reasons, just like we still have embossed numbers on our cards for backwards compatibility to using those old carbon copy imprinters.

[insert own Hyatt card image front and back together with red arrows pointing to all the backward compatibility features]

You use the chip on the front of the card abroad (for now), and the mag-stripe just like any other card for the US. Basically, you're increasing your credit card's acceptance rate by getting a card that both via the chip and the mag-stripe. You're getting a better deal for free.

And when 2015 comes along and US switches to EMV, you'll be way ahead of everyone else too!


So why did the rest of the world and the US moved/moving toward EMV?
Primarily, due to fraud concerns. You see, the mag-stripe has been with us since the 1950s. It may have been the most high tech thing back in the day, but with the technology that is available today, any shmo can pick up a $100 USB magnetic card skimming device off of eBay and get your credit card info.

And unlike skimming off contactless cards which actually need the person to have l33t programming skills, skimming off a magnetic stripe has become so ubiquitous that nary a day goes about skimming fraud going on somewhere in America, from gas pumps, Michael's stores (2011), Target breaches (2013), restaurant waiters/waitresses, to even McDonald's drive thrus.

https://www.google.com/search?q=skimming+fraud

These type of fraud used to be prevalent in Europe. But once they started switching over to EMV starting over 2 decades ago, this type of fraud went elsewhere. It went over to Asia, Canada and Mexico, Latin America, etc. etc. until they too began implementing EMV to combat skimming fraud. The US is practically the only country left that hasn't done so, therefore all the fraud that used to take place elsewhere is now happening here.


But EMV is old and it's not fool proof. Shouldn't we just skip over it and do something new instead?
Yes, EMV is old. It was developed in the 1990s and its smart card payment predecessor was first introduced in France. But as of today, it has become the defacto global standard of payments.

But then, what else is there? There is no other de facto global standard of payments alternative. For example, if we decide to skip over it and do something new, hypothetically like DNA matching technology, it still means US int'l travelers will continue to have problems abroad with useless plastic acceptance because no other country is using this DNA matching technology except the US.

Besides, nothing is fool proof. You can say that the bank vault isn't fool proof because you can crack it open if enough C4 is used. But your average low-life scumbag isn't likely to get military grade C4 easily either. But the bank vault does make it harder to get the bank's money over say a petty cash box. That's the point here. EMV is akin to a security tight bank vault, the old mag-stripe is akin to a petty cash box lying around inside the drawer.


I'm a business owner and I don't think EMV is going to take off. I'm not going to spend extra hundreds of dollars to upgrade my credit card machine. Convince me other wise why I should.
I can understand the added extra cost to your business once this switchover takes place. But before even saying that, look at your existing POS terminal. Does it have a slot somewhere to insert a card?

Most likely, if you had replaced your POS terminal within the past five years, you already have an EMV capable terminal. EMV is basically just not turned on yet from the processor and acquirer side.

If you have an EMV capable terminal, then a best bet would be to contact your acquirer to have the EMV feature turned on. You did your end of the deal already by having an EMV capable terminal, it is now the acquirers' responsibility to turn it on in accordance to the EMV switchover mandate.

And if you don't, you are going to replace your POS terminal anyway from common wear and tear. It isn't a hard switch-over. You can continue to use your POS terminal until it dies out because EMV cardholders will still have the mag-stripe on the back. And by the time your non-EMV capable POS terminal is up for replacement the market will be full with these newer POS terminals that can accept the mag-stripe, EMV, as well as contactless payments.

In addition, you may also want to check with your acquirer or processor about EMV capable terminals. Some of them are willing to replace your terminal for free in preparation for the US EMV switchover. Call and ask for details.


But what's in it for me? I'm the one that has to pay for the upgrade.
All the major card networks have given incentives for merchants for the upcoming EMV switchover.

If 75% or more of your credit card transactions are done on an EMV contact and contactless terminal, they are going to waive your annual PCI-DSS fees, which usually costs you around $5.00-$19.95/month per terminal. The overall long term cost savings of those compliance fees will be larger than the cost of an one time upgrade for the terminal.

The downside is that once EMV switchover happens and if you do not have a POS terminal that is able to accept EMV, the fraud liability shifts over to the merchant.

I own several fast food franchises. If I upgrade my POS terminals at all of my restaurants, it's going to cost me thousands, if not millions. I don't think anyone is going to use a fake credit card to buy $5 burgers. And if they do, wouldn't it be cheaper for me to eat the fraud cost?
Remember also that fraud isn't just committed by dishonest customers using fraudulent cards. Fraud can also happen with dishonest employees skimming off credit card data from the mag-stripe as in the case of a teenage McDonald's drive thru employee skimming off $13,000 of customers' credit cards in Olympia, WA. Consider the public relations fall out that your business may have if this happens (i.e. the big Target breach of 2013, where someone used a mag stripe card to load malware INTO Target's system). Is it worth risking to take such a huge PR disaster?
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USA EMV cards: Availability, Q&A (Chip & PIN -or- Chip & Signature) [2012-2015]

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Old Jul 31, 2014, 11:57 am
  #5896  
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Originally Posted by kebosabi
At this point, I think banks that issue EMV cards and Walmart should be (maybe already are?) viewing this thread.

Where else can you find groups of consumers with EMV cards in the US that are using them in the US? We're likely their best consumer test subjects to get all the bugs fixed before the October 2015 deadline.
Agree!

I notice 2 posters had success with their Barclays Arrival+.

One at California had a $55 purchase and the EMV terminal did not give ANY error though took forever - that is the case with my BofA chip card.

One at Utah had used it at self-checkout and also had no issue.

So the West part of the country seems to be working based on a totally unscientific and 2-samples observation, while some of us who live on the other side of the country have issues.

I think Target is Smart to not being the leader - let the competitor work out all the kinks before they do their software update.

One thing is, the transaction took twice or even longer, then the swipe card transaction. It should not take this long and going thru these many screens - like 4 or 5 screens before the terminal tells you Approved, Remove your card. I can envision someone would forget to take his card because the card has to stick in the slot for the whole time and takes so long, versus using the swipe card the card NEVER leaves your own hand and only one quick swipe for 2 seconds.

I dont recall it takes this long in Europe when using the Chip and Signature card.
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Old Jul 31, 2014, 11:58 am
  #5897  
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Originally Posted by LR2013
Just wanted to add a datapoint. Got my Arrival Plus on Tuesday, changed the pin online, and went to Walmart last night (Wed). $55 purchase, inserted card into chip slot (did not swipe magnetic strip at all), and it took a good 5-10 seconds staying in "Authorizing" mode (which felt forever). Finally, it successfully went through and even printed an approval number on my receipt. At the end, all done with no issues - scared the poor cashier when I suddenly whooped with joy.

Hopefully, that correctly updated the chip on the card with my new pin, and I will not have issues in Germany later this year. Do not want to add to my "stuck at unmanned kiosks in Europe" stories.
Did you have to sign the receipt?
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Old Jul 31, 2014, 12:08 pm
  #5898  
 
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Originally Posted by Happy
I think Target is Smart to not being the leader - let the competitor work out all the kinks before they do their software update.
OTOH, Target's public relations tanked end of last year with their breach which shifted the US EMV conversion ballgame altogether. So in a way, Target did already play a crucial role in US EMV conversion - they were the scapegoat!

Originally Posted by Happy
I can envision someone would forget to take his card because the card has to stick in the slot for the whole time and takes so long, versus using the swipe card the card NEVER leaves your own hand and only one quick swipe for 2 seconds.
This is a simple fix that the terminal manufacturers themselves can learn from the EMV POS machines used in Japan: a voice command that tells consumers to "please remove the card" along side the visual LCD message, as well as having the card pop-out (unlatched?) a bit when the transaction is done.

That being said, Verifone, Ingenico, and Hypercom should be reading this thread too!

Last edited by kebosabi; Jul 31, 2014 at 12:15 pm
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Old Jul 31, 2014, 12:18 pm
  #5899  
 
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Originally Posted by joshwex90
Did you have to sign the receipt?
At the very end, I had to e-sign on the terminal.
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Old Jul 31, 2014, 12:56 pm
  #5900  
 
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Data Point: Was told by Chase via online messaging that an EMV chip was not available for the Chase Ink Bold card. Had to call in order to get the new card issued.
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Old Jul 31, 2014, 1:57 pm
  #5901  
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I thought I may give some data points on the "Security Measures" at WMT EMV terminals.

On the Swipe cards, the AMEX SPG & HHonors ask for CVC input. The FIA 2x card is an AMEX branded card, it only asks zip code despite the transaction goes thru AMEX network.

CapOne Quick Silver has no chip, does not prompt any additional entry. It just goes thru.

BofA 123 Visa chip card never got asked anything.

MC chip cards from Barclays and Citi are summarily declined as "Tender Not Allowed".

Those of you are very into the technical can enlighten us the laymen on why the security measures differ so much from card to card, or from issuer to issuer even thru the same network (AMEX AMEX versus bank issued AMEX).
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Old Jul 31, 2014, 2:20 pm
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Originally Posted by Happy
I thought I may give some data points on the "Security Measures" at WMT EMV terminals.

On the Swipe cards, the AMEX SPG & HHonors ask for CVC input. The FIA 2x card is an AMEX branded card, it only asks zip code despite the transaction goes thru AMEX network.

CapOne Quick Silver has no chip, does not prompt any additional entry. It just goes thru.

BofA 123 Visa chip card never got asked anything.

MC chip cards from Barclays and Citi are summarily declined as "Tender Not Allowed".

Those of you are very into the technical can enlighten us the laymen on why the security measures differ so much from card to card, or from issuer to issuer even thru the same network (AMEX AMEX versus bank issued AMEX).
Regarding WMT, my local super center implemented the chip slots earlier this year. Not knowing this, I went a few months back and swiped my Citi AAdvantage MC. It declined the swipe and instructed me to enter card into slot for the chip. So far, the Citi card and the Arrival+ are treated the same at this WMT - no magnetic swipe allowed, insert chip only (but no pin needed). This is the case at self checkout and attended checkout. The test that interests me most is, did inserting the chip update the pin on my chip for the Arrival+?? Unfortunately, it sounds like I will not be able to confirm this until I go to Germany later this year, but I would love to find an EMV terminal in the US that requires a pin so that I can confirm this before I get stuck at a German train kiosk.

Last edited by LR2013; Jul 31, 2014 at 2:35 pm Reason: grammatical
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Old Jul 31, 2014, 2:24 pm
  #5903  
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I've tried all of my chip cards (amex plat, spg and barclay arrival +) at walmart here in MSP and none have worked. I was able to use the arrival + in Calgary for the first time and it worked at a restaurant - it printed the receipt to sign. I'll go again today and try the spg at my local walmart.
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Old Jul 31, 2014, 2:39 pm
  #5904  
 
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Originally Posted by United747
I've tried all of my chip cards (amex plat, spg and barclay arrival +) at walmart here in MSP and none have worked. I was able to use the arrival + in Calgary for the first time and it worked at a restaurant - it printed the receipt to sign. I'll go again today and try the spg at my local walmart.
Does your Walmart let your swipe? There's a few Walmarts such as Kalispell, MT without chip enabled (they told me October there...)
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Old Jul 31, 2014, 2:48 pm
  #5905  
 
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Originally Posted by LR2013
Regarding WMT, my local super center implemented the chip slots earlier this year. Not knowing this, I went a few months back and swiped my Citi AAdvantage MC. It declined the swipe and instructed me to enter card into slot for the chip. So far, the Citi card and the Arrival+ are treated the same at this WMT - no magnetic swipe allowed, insert chip only (but no pin needed). This is the case at self checkout and attended checkout. The test that interests me most is, did inserting the chip update the pin on my chip for the Arrival+?? Unfortunately, it sounds like I will not be able to confirm this until I go to Germany later this year, but I would love to find an EMV terminal in the US that requires a pin so that I can confirm this before I get stuck at a German train kiosk.
And the answer is...tnhere are none and as a matter of fact, unless you use an unperonneled kiosk type machine in Germany, going to a personneled pos will also result in a request for a signature. That's simply the way it has been set up.
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Old Jul 31, 2014, 2:56 pm
  #5906  
 
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Originally Posted by Happy
I thought I may give some data points on the "Security Measures" at WMT EMV terminals.

On the Swipe cards, the AMEX SPG & HHonors ask for CVC input. The FIA 2x card is an AMEX branded card, it only asks zip code despite the transaction goes thru AMEX network.

CapOne Quick Silver has no chip, does not prompt any additional entry. It just goes thru.

BofA 123 Visa chip card never got asked anything.

MC chip cards from Barclays and Citi are summarily declined as "Tender Not Allowed".

Those of you are very into the technical can enlighten us the laymen on why the security measures differ so much from card to card, or from issuer to issuer even thru the same network (AMEX AMEX versus bank issued AMEX).
Before they turned on the emv faucet, some criticized Walmart for requesting ccv's on mc and visa cards and zip codes on Amex cards (you swiped those cards). They no longer do so when the cards have emv chips. BTW the Amex Fidelity card is available with an emv chip upon request if you want one.

Last edited by JEFFJAGUAR; Jul 31, 2014 at 3:02 pm
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Old Jul 31, 2014, 3:03 pm
  #5907  
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Originally Posted by alexmt
Does your Walmart let your swipe? There's a few Walmarts such as Kalispell, MT without chip enabled (they told me October there...)
I just got back and inserted my SPG first and on the screen it said something to the effect of "card problem, please remove card". I then tried my platinum and it said the exact same thing. I forgot my arrival +, so was not able to try that. In the end, I just swiped my SPG and the transaction went through.
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Old Jul 31, 2014, 3:15 pm
  #5908  
 
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Originally Posted by Happy
I can envision someone would forget to take his card because the card has to stick in the slot for the whole time
Actually this is a problem in UK where people walk off leaving their card in the reader. The assistant usually calls after them.

Sometimes people do walk out and leave their card then realise later they've lost their card. This wouldn't have same security risk as a mag stripe or chip and sig ( easy to forge a signature) though as anyone finding the card won't know the pin so can't use it. If the card is contactless, then in theory, someone could use it to buy up to $30 of groceries/ coffee / hamburgers.

The card owner usually calls the bank and disables the card and requests a new one. Hopefully they have more than one credit / debit card to use in the meantime.
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Old Jul 31, 2014, 3:50 pm
  #5909  
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Originally Posted by LR2013
Just wanted to add a datapoint. Got my Arrival Plus on Tuesday, changed the pin online, and went to Walmart last night (Wed). $55 purchase, inserted card into chip slot (did not swipe magnetic strip at all), and it took a good 5-10 seconds staying in "Authorizing" mode (which felt forever). Finally, it successfully went through and even printed an approval number on my receipt. At the end, all done with no issues - scared the poor cashier when I suddenly whooped with joy.

Hopefully, that correctly updated the chip on the card with my new pin, and I will not have issues in Germany later this year. Do not want to add to my "stuck at unmanned kiosks in Europe" stories.
Hopefully, yes, but the delay is not an indication of that. I had not made any PIN change on my Citi AA Visa before I used it EMV for the first time at a Walmart SuperCenter the other day, and it seemed to take forever "DO NOT REMOVE CARD... DO NOT REMOVE CARD... DO NOT REMOVE CARD... DO NOT REMOVE CARD... DO NOT REMOVE CARD", and some part of that was "Authorizing", but overall it felt like 20 or 30 seconds at least. Of course, maybe I put the card in too early; with a swipe card, you can often swipe it before the cashier rings up any items, but with the EMV card, if you put it in that early you have to leave it until the total is finalized. (But I was only buying two items, so I don't think that explains the whole delay.)

Still, I dont typically time the amount of time between when I swipe my card and I get my receipt to sign, because there's not a "DO NOT REMOVE CARD" flashing wildly at me during that process. It's the process warning "DO NOT REMOVE CARD" that makes it seem to take longer, I think, because you're noticing how long that message stays up more than you might notice anything in a swipe transaction.

Btw, the person in front of me had a non-EMV Chase card that refused to swipe, and the clerk tried at least a dozen times (including wrapped in plastic bag, wrapped in paper, etc). The person had no other card and ended up paying cash in the end. But their failed attempt to use swipe take even way longer than my whole EMV process. (And this was in a so-called Express line!) Btw the clerk mentioned they had been having multiple problems with Chase cards swiping...
sdsearch is offline  
Old Jul 31, 2014, 4:19 pm
  #5910  
 
Join Date: Jul 2007
Posts: 1,762
I have a question here. Your card fails either via swipe or insertion or whatever. Why can't the cashier enter the account information mannually. Doesn't that still exist as an alternative or if the whole system is down, imprint the card and enter the information later or are either of these ancient methods of making a credit card purchase forbidden or the stores are too lazy to use them?
JEFFJAGUAR is offline  


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