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USA EMV cards: Availability, Q&A (Chip & PIN -or- Chip & Signature) [2012-2015]

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Old Sep 20, 2013, 11:40 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: philemer
Posts from 1/1/16 onward can be found here: http://www.flyertalk.com/forum/credit-card-programs/1739359-2016-onward-usa-emv-cards-availability-q-chip-pin-signature.html

EMV wikipost volunteers: kebosabi

What is EMV?
EMV is a defacto global standard of technology where there is a visible microchip on the front of the card. It looks like this:

Who issues them?
See Google Docs spreadsheet in Post #1

SFOAMS also has created a list of excellent webpage that shows US EMV cards in a more interactive interface

Another site, which lets you narrow the search for an EMV card by various parameters, is http://www.spotterswiki.com/emv/index.php.

Several credit unions issue some form of Chip-and-PIN credit cards or prepaid cards. Prepaid EMV cards however are not recommended due to junk fees. USAA (currently restricted to members of military) used to offer Chip-and-PIN cards, but as late has backtracked to Chip-and-Signature priority.

Hey that's a cool Google Docs list! I know others that aren't on that list. How can I help by adding them to the list?
My bad for not putting this into the wiki sooner. Right now, the Google Docs is locked out of editing and only in "read-only" view because there were instances in the past where people would just delete the rows not thinking that it affects others viewing the list.

If you promise not to delete any rows and input all the pertinent info (annual fee, rewards, FTF, etc.), I can provide you with edit access. Just shoot me a PM to kebosabi with your gmail address and I'll provide you edit access.

Thanks for helping out!


As of October 2014, no USA-based card issuer offers Chip-and-PIN priority cards except for BMO Harris (Diners Club) and UN Federal Credit Union. Other major USA-based banks such as BofA, Chase, Citi, as well as others issue Chip-and-Signature cards which may work at many automated kiosks. However, bear in mind the word may is used above is a context where there is no absolute certainty of success for certain environments such as automated kiosks due to different natures of offline and online transactions. It is highly recommended to read Post #3 which lists real life FTer examples on how Chip-and-Signature worked and did not work at various transaction environments.

Can I upgrade it right now?
If it's listed on that Google Docs spreadsheet or SFOAMS' Silk page, wouldn't hurt to call/twitter them for a free upgrade. If you get the response you don't like, hang up, try again.

What is the difference between Chip-and-Signature and Chip-and-PIN?
You insert the chipped card into the slot. The physical contact terminal will read the EMV chip and the terminal will automatically read the preferred cardholder verification methods (called CVM) for that card.

Chip-and-Signature means that the terminal will printout a receipt for you to sign. This is the most prevalent authentication for most US issued EMV cards. Chip-and-Signature helps in a way that it will get through to face-to-face merchant transactions where you and the merchant do not speak the same language.

Chip-and-PIN means that the terminal will prompt you to input a PIN for authentication. Some credit union issued credit cards will have this CVM as secondary if Chip-and-Signature cannot be done. Chip-and-PIN is the more prevalent method of authentication used outside the US, especially in transaction environments where no human interaction is needed (i.e. automated gas pumps, toll roads, train kiosks, etc.).

The Google Docs spreadsheet will list which CVM are used in the EMV cards listed. Some cards can only do Chip-and-Signature. Other cards can do both Chip-and-Signature and Chip-and-PIN. And others might have a third option called No CVM (no authentication needed) which is reserved for low value transactions.

One chip can hold a lot more data, therefore it is capable of doing multiple verification methods. That's one of the great things about EMV over the mag-stripe which can hold very little data.

I want to know for sure what my EMV chip does. Is there anyway I can test out my own EMV card to see what the CVM list is?
alexmt has written up a nice step-by-step procedure on Post #3615.

If most of the EMV cards in the US is the Chip-and-Signature type, doesn't that mean it's still useless abroad?
Depends if you see it as glass half empty or glass half full. See Post #3 for further details on how Chip-and-Signature has worked both successfully and unsuccessfully depending on the merchant transaction environment and use your best judgment whether which one is right for you.

Are there any places in the US that are accepting transactions via the EMV chip?
tmiw has created a dedicated Google maps webpage to show where EMV has been proven to work here: http://emvacceptedhere.com/ Per his Post #4240, feel free to add any places with active EMV terminals if you come across one.

As of 2014/05, the EMV terminals in most Walmarts and Sam's Clubs are being turned on. Hence, the best place to try them out would be your local Walmart or Sam's Club. For other merchants, it's slowly being phased in.

I hope people will post them in the Post your receipt of your 1st EMV based transaction in the US thread. cvarming has shown us an EMV transaction receipt from Brooklyn, NY in Post #2380. I myself had my first EMV based (Chip-and-Signature) transaction in two stores in the Los Angeles area, as shown in detail in Post #2705 (courtesy of WhatWhatTech for pointing these two stores out)

I don't want a chip in my card. I heard horror stories all over the media saying hackers can steal my credit card info from a mile away.
There are two types of chips. One is contactless and the other is contact. Cards can be either one or the other, or both.

In the Google Docs spreadsheet, the cards that are capable of contactless payments are listed seperately under the "RFID or NFC contactless chip" column. If it says yes, then that means it has the ability to do contactless payments. If it says no, it doesn't have that feature.

The one that the media has overhyped about hackers "stealing your information wirelessly" was the contactless type like this:

You are worried about this happening, right?

You don't have to worry. EMV is a chip standard that can have both contact and contactless interfaces. With the traditional contact interface, this means you actually have to physically insert the chip into a POS terminal for it to be authorized, like this:

With the contact interface, nothing is wireless. No data is sent out in a stand-alone contact type EMV chip. With the EMV contactless interface, data is sent wirelessly.

Furthermore, contactless chip cards are required to show a symbol (looks like Wi-Fi symbol) somewhere on the card that to denote it's capability as a contactless card. For example, here's an example of a Discover Card with contactless capability (in which Discover calls "Discover ZIP") showing the contactless symbol on the back of the card:

Don't believe everything that the media says. Besides, millions of people all over the world from London to Singapore, uses contactless payments daily in extremely crowded subways and mass transit with nary any problems. There are multiple layers of encrypted securities and keys that are needed to break the code.

Frankly, giving your physical card to a waiter/waitress who takes the card out of your view is much more susceptible to fraud than contactless payments.

Why should I care?
If you are an international traveler, you will want this because majority of the world has or in the process of converting to this payment format.


In fact, in 2012, even North Korea moved to the EMV format, leaving the US as one of the countries in the world that hasn't done so.

In addition, VISA, MC, AMEX, and Discover have all agreed to incentivize the USA shifting to EMV payments by 2015 by shifting liability for fraudulent transactions to merchants if they do not have EMV equipment and the cardholder has an EMV card. So if you travel internationally or would like to get one before the others, you might be interested in getting one.


BS! I had no problems using my card in [insert whereever country], [insert whatever point in time]
If you stick to the tourist path where they have lots of visitors from the US, you should have no problems using your mag-stripe only card in hotels and restaurants, at least for now. But as things can change as things go forward.

However, consider that once you start taking the off-beaten path, go to non-touristy places where they are not familiar with mag-stripes, rent a car and use toll roads, fill up gas, or try to buy train tickets you might end up into a trouble of the machine not recognizing your card because it lacks the chip. Furthermore, a lot of toll roads, gas pumps, and automated ticket machines lack any human assistance to help you when you need it the most.

But [insert credit card company] told me all merchants that display their logo must accept them! All I have to do is report them for violating their agreements, right?
There are several factors against this.

1. You can only speak English. The merchant representative, most likely a part-time clerk earning minimum wage, speaks in a different language, let's say French. If you have no French language skills, how are you going to get your point across? Are you going to whip out your cell phone at exorbitant int'l roaming charges and hope the customer service is going to translate it for you on the spot? Or maybe you might actually know French. But how about Swahili, Farsi, Balinese, or the multiple languages in mainland China?

2. Just like US, the rest of the world's businesses uses part-time minimum wage workers as cashiers to cut down on labor costs. Most of their SOP training manuals are written by MBA types to not to do anything they are not familiar with. Do not expect them to understand the intricate details of credit card mumbo jumbo. You don't expect Taco Bell employees to understand the minute details of Discover-JCB-Union Pay agreements, right? Same thing the other way around: be respectful as a guest in their country, prepare in advance in their ways, avoid being an "ugly American" stereotype.

3. You are a guest in their country. You are a minority. If 99.9% of their country's people and other tourists from around the world uses EMV, do you really think they are going to accomodate the 0.1% of American tourists who only have mag-stripes credit cards?

4. Again, you are a guest in their country. How would you, as an American standing in line, react if a Chinese tourist was clogging up the lines at a local Taco Bell because the clerk doesn't understand the Discover-Union Pay agreement and has trouble communicating between Mandarin spoken by the tourist and English spoken by the Taco Bell clerk? Same way the other way around. You do not want to clog up the lines for everyone. The less hassle, the better.

5. VISA and MC make tons of money from merchants in that country. Say SNCF French Rail. It's a billion dollar company in France. Do you think VISA is going to pull the plug of their relationship with SNCF because SNCF refuses to do mag-stripe processing at their unmanned train station kiosk? Of course not. Be realistic.

6. And lastly, if you're up against an unstaffed toll kiosk, gas pump or train ticket machine, are you going to yell curses at the machine?

But I want my credit card to be able to be used in the US too!
No worries. They have not gotten rid of the mag-stripe on the back of the card for backward compatibility reasons, just like we still have embossed numbers on our cards for backwards compatibility to using those old carbon copy imprinters.

[insert own Hyatt card image front and back together with red arrows pointing to all the backward compatibility features]

You use the chip on the front of the card abroad (for now), and the mag-stripe just like any other card for the US. Basically, you're increasing your credit card's acceptance rate by getting a card that both via the chip and the mag-stripe. You're getting a better deal for free.

And when 2015 comes along and US switches to EMV, you'll be way ahead of everyone else too!


So why did the rest of the world and the US moved/moving toward EMV?
Primarily, due to fraud concerns. You see, the mag-stripe has been with us since the 1950s. It may have been the most high tech thing back in the day, but with the technology that is available today, any shmo can pick up a $100 USB magnetic card skimming device off of eBay and get your credit card info.

And unlike skimming off contactless cards which actually need the person to have l33t programming skills, skimming off a magnetic stripe has become so ubiquitous that nary a day goes about skimming fraud going on somewhere in America, from gas pumps, Michael's stores (2011), Target breaches (2013), restaurant waiters/waitresses, to even McDonald's drive thrus.

https://www.google.com/search?q=skimming+fraud

These type of fraud used to be prevalent in Europe. But once they started switching over to EMV starting over 2 decades ago, this type of fraud went elsewhere. It went over to Asia, Canada and Mexico, Latin America, etc. etc. until they too began implementing EMV to combat skimming fraud. The US is practically the only country left that hasn't done so, therefore all the fraud that used to take place elsewhere is now happening here.


But EMV is old and it's not fool proof. Shouldn't we just skip over it and do something new instead?
Yes, EMV is old. It was developed in the 1990s and its smart card payment predecessor was first introduced in France. But as of today, it has become the defacto global standard of payments.

But then, what else is there? There is no other de facto global standard of payments alternative. For example, if we decide to skip over it and do something new, hypothetically like DNA matching technology, it still means US int'l travelers will continue to have problems abroad with useless plastic acceptance because no other country is using this DNA matching technology except the US.

Besides, nothing is fool proof. You can say that the bank vault isn't fool proof because you can crack it open if enough C4 is used. But your average low-life scumbag isn't likely to get military grade C4 easily either. But the bank vault does make it harder to get the bank's money over say a petty cash box. That's the point here. EMV is akin to a security tight bank vault, the old mag-stripe is akin to a petty cash box lying around inside the drawer.


I'm a business owner and I don't think EMV is going to take off. I'm not going to spend extra hundreds of dollars to upgrade my credit card machine. Convince me other wise why I should.
I can understand the added extra cost to your business once this switchover takes place. But before even saying that, look at your existing POS terminal. Does it have a slot somewhere to insert a card?

Most likely, if you had replaced your POS terminal within the past five years, you already have an EMV capable terminal. EMV is basically just not turned on yet from the processor and acquirer side.

If you have an EMV capable terminal, then a best bet would be to contact your acquirer to have the EMV feature turned on. You did your end of the deal already by having an EMV capable terminal, it is now the acquirers' responsibility to turn it on in accordance to the EMV switchover mandate.

And if you don't, you are going to replace your POS terminal anyway from common wear and tear. It isn't a hard switch-over. You can continue to use your POS terminal until it dies out because EMV cardholders will still have the mag-stripe on the back. And by the time your non-EMV capable POS terminal is up for replacement the market will be full with these newer POS terminals that can accept the mag-stripe, EMV, as well as contactless payments.

In addition, you may also want to check with your acquirer or processor about EMV capable terminals. Some of them are willing to replace your terminal for free in preparation for the US EMV switchover. Call and ask for details.


But what's in it for me? I'm the one that has to pay for the upgrade.
All the major card networks have given incentives for merchants for the upcoming EMV switchover.

If 75% or more of your credit card transactions are done on an EMV contact and contactless terminal, they are going to waive your annual PCI-DSS fees, which usually costs you around $5.00-$19.95/month per terminal. The overall long term cost savings of those compliance fees will be larger than the cost of an one time upgrade for the terminal.

The downside is that once EMV switchover happens and if you do not have a POS terminal that is able to accept EMV, the fraud liability shifts over to the merchant.

I own several fast food franchises. If I upgrade my POS terminals at all of my restaurants, it's going to cost me thousands, if not millions. I don't think anyone is going to use a fake credit card to buy $5 burgers. And if they do, wouldn't it be cheaper for me to eat the fraud cost?
Remember also that fraud isn't just committed by dishonest customers using fraudulent cards. Fraud can also happen with dishonest employees skimming off credit card data from the mag-stripe as in the case of a teenage McDonald's drive thru employee skimming off $13,000 of customers' credit cards in Olympia, WA. Consider the public relations fall out that your business may have if this happens (i.e. the big Target breach of 2013, where someone used a mag stripe card to load malware INTO Target's system). Is it worth risking to take such a huge PR disaster?
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USA EMV cards: Availability, Q&A (Chip & PIN -or- Chip & Signature) [2012-2015]

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Old Sep 1, 2012, 10:15 pm
  #331  
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Finding out on this trip to France that chip and signature is really no better than no chip cards.
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Old Sep 2, 2012, 1:57 am
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Originally Posted by wco81
Finding out on this trip to France that chip and signature is really no better than no chip cards.
Proof?
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Old Sep 2, 2012, 7:05 am
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Originally Posted by wco81
Finding out on this trip to France that chip and signature is really no better than no chip cards.
You have to explain why you say that.
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Old Sep 2, 2012, 7:30 am
  #334  
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Originally Posted by wco81
True Chip and PIN or signature?
So far, if you want a Chip and PIN card it has to be from Bank of Montreal (Diners Club, but not available to new applicants) or else a credit union. All of the major USA-based banks are so far only issuing Chip and Signature.
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Old Sep 2, 2012, 10:39 am
  #335  
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Wells Fargo is now issuing a Chip & PIN card but it may require a seven figure investment account:

http://www.flyertalk.com/forum/credi...nvitation.html
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Old Sep 3, 2012, 3:26 am
  #336  
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Originally Posted by cvarming
You have to explain why you say that.
Because I didn't find instances where the chip and signature card was accepted where the mag stripe wasn't.

Neither card worked at train kiosks, gas stations or toll booths.

I even got some "card muette" at some groceries which had a reader showing where to swipe.
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Old Sep 3, 2012, 6:40 am
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Originally Posted by wco81
Because I didn't find instances where the chip and signature card was accepted where the mag stripe wasn't.

Neither card worked at train kiosks, gas stations or toll booths.

I even got some "card muette" at some groceries which had a reader showing where to swipe.
This is contrary to other reports. Perhaps you could outline the places were it didn't work such that other people can verify the experiment and that the place accepts credit cards, and not just local debit cards.

Personally, I really like that I no longer have to convince the tellers to switch to signature authorization, the card and POS machine simply figures it out. I really like that I no longer have to spend up to ten minutes inserting and removing my mag-stripe card in order to buy a train ticket.
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Old Sep 3, 2012, 6:58 am
  #338  
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It didn't work at the Cannes SNCF station kiosks.

So I had to wait in line to buy tickets and at one counter even the mag stripe didn't work. But on another day, the mag stripe did work.

Also didn't work on the toll booths of the A8 autoroutes. BTW there are some human attendants walking around but they no longer seem to have manned booths.

Tried the cards at an Esso and Elf gas stations as well. No luck.
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Old Sep 3, 2012, 7:25 am
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Originally Posted by wco81
It didn't work at the Cannes SNCF station kiosks.

So I had to wait in line to buy tickets and at one counter even the mag stripe didn't work. But on another day, the mag stripe did work.

Also didn't work on the toll booths of the A8 autoroutes. BTW there are some human attendants walking around but they no longer seem to have manned booths.

Tried the cards at an Esso and Elf gas stations as well. No luck.
So you went to France. It has been reported several times in this thread that there are still numerous places in France that require offline PIN verification. Nothing you can do about that. In most other European countries online PIN verification is the norm and your chip-and-sig works perfectly well when you provide your "cash-advance" PIN. This seems to include Spain and Italy, so perhaps you will have a better experience on your next trip to Europe.
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Old Sep 3, 2012, 8:41 am
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wco81,

A summary of chip-and-signature reports by various FTers are also on post 3 of this thread.

Besides, since when you first asked about EMV cards back in February, you had all these months to prepare yourself to get a true Chip-and-PIN card from either Andrews FCU or State Dept FCU, or even had the Travelex reloadable Chip-and-PIN option on the table as well. Reports have been coming in since then that they worked in France whereas other Chip-and-Signature cards failed at offline kiosks. Yet, despite the warnings, you chose to get the Star One CU Chip-and-Signature card. There's really no one to blame except yourself IMHO.


Originally Posted by mia
Wells Fargo is now issuing a Chip & PIN card but it may require a seven figure investment account:

http://www.flyertalk.com/forum/credi...nvitation.html
Added to list with note that one needs $1M at WF.

Last edited by kebosabi; Sep 3, 2012 at 9:05 am
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Old Sep 3, 2012, 9:10 am
  #341  
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I was already a member of Star One.

I managed okay without chip and PIN. Not as convenient, especially in comparison to previous trips. Or a trip to Italy in May, where again didn't have chip and PIN.

My point is why bother with chip and signature which seems a half-baked solution which is marginally if not any better than mag stripe?

These banks shouldn't bother or better yet, Visa should just get the real chip and PIN cards out there because they want their American customers to use their Visa as much as possible.

I bet my one week trip alone would have made up the added costs of issuing my cards with chip and PIN. But they lost at least a dozen transactions.
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Old Sep 3, 2012, 9:33 am
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Originally Posted by wco81
My point is why bother with chip and signature which seems a half-baked solution which is marginally if not any better than mag stripe?
I would have to disagree. Using the radar graph on post #3, IMO Chip-and-Signature card is still about 50-75% better than stand alone mag-stripes. It's not 100% compared to Chip-and-PIN, but 50-75% is A LOT better than 0%.

This is also especially the case if a bank offered an optional upgrade to such a card with no extra charge, which was the case for my CitiAAdvantage cards. If it costs me nothing to get an upgrade that makes my life 50-75% easier when traveling abroad, it's a deal in my view.

Plus for me, the convenience of not wasting my precious time haggling over with minimum wage earning cashiers who can't speak English about the minute intricate details of credit card processing is well worth having one. Granted I don't go to France that often, but spending my time in countries where I can't speak Czech, Flemish, Russian, Polish, Finnish, Swedish, Korean, Chinese, Thai, Tagalog, Malay or whatever, just makes my life easier to just hand over a chipped card and let the cashier do what they are more accustomed to doing instead of using hand gestures, asking for a supervisor or a manager, getting into a 5-10 minute argument, with lots of irritated customers behind me.

It really depends on how one looks at it. Chip-and-Signature maybe half empty in your view. But in my view, it's half-full. And half full is A LOT better than nothing which was the case only two years ago.

Plus, if you really need to protect yourself in the instance of offline verification, just get an Andrews FCU card.

Originally Posted by wco81
These banks shouldn't bother or better yet, Visa should just get the real chip and PIN cards out there because they want their American customers to use their Visa as much as possible.
VISA does not issue cards. They are a network.

And there are cards out there that offer true Chip-and-PIN. Options such as Andrews FCU, State Dept FCU, reloadable prepaid debits cards exist. I don't understand why you didn't prepare yourself with those when you had all these months to get one. Instead, it just sounds like you're complaining because you didn't do your homework.

Last edited by kebosabi; Sep 3, 2012 at 9:52 am
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Old Sep 3, 2012, 10:11 am
  #343  
 
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Both Andrews FCU and State Dept FCU offer chip & pin cards, but Andrews seems much more popular here. Is there any reason to prefer Andrews over State Dept? If anything, SDFCU has no forex fee, compared to 1% on Andrews.
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Old Sep 3, 2012, 10:18 am
  #344  
 
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Originally Posted by richarddd
Both Andrews FCU and State Dept FCU offer chip & pin cards, but Andrews seems much more popular here. Is there any reason to prefer Andrews over State Dept? If anything, SDFCU has no forex fee, compared to 1% on Andrews.
Andrews was first and had a head start but is a royal pain in the butt to apply for.....also Andrews cards have a 1% foreign transaction fee.

However, the morons at State Department turned me down claiming I had too much debt (which is absurd as my credit report clearly shows I have never been late with any payment for the last 20 years as listed on the report. I recently bought what was my leased car and took out a 5 year auto loan with a very low payment but I suppose those jerks counted that against me. I faxed them asking them to re-consider and they didn't have the decency to replay. Just shows what morons they are!)..... Now it's my hope that perhaps another bank will begin issuing true chip and pin cards. Citibank, of course on its AA signature card did issue me a chip card but they have a 3% foreign trasnsacton fee as well as a ridiculous annual fee.

So I'm still looking for a chip and pin card, with no annual fee and most importantly no foreign transaction fee. Other than State Department, that doesn't seem to exist at the present time.
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Old Sep 3, 2012, 12:13 pm
  #345  
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Originally Posted by JEFFJAGUAR
However, the morons at State Department turned me down claiming I had too much debt (which is absurd as my credit report clearly shows I have never been late with any payment for the last 20 years as listed on the report. I recently bought what was my leased car and took out a 5 year auto loan with a very low payment but I suppose those jerks counted that against me. I faxed them asking them to re-consider and they didn't have the decency to replay.
...
Other than State Department, that doesn't seem to exist at the present time.
Reconsiderations with SDFCU may take awhile, if this post on CreditBoards is any indication: http://creditboards.com/forums/index...owtopic=495485
It seems that reconsiderations go to an actual committee that has periodic meetings (monthly?).

You might also try e-mailing the consumer loan department at [email protected]

Sometimes credit unions have strange underwriting guidelines, especially when compared with the big bank issuers. In my case, with SDFCU I was approved for a credit line twice what I asked for.

Unfortunately, I think you are right about your limited options:
SECU offers chip/pin DEBIT cards (membership restrictions are tight)
AFCU offers chip/pin Credit cards with a 1% foreign currency fee (but does earn rewards) (open membership via ACC)
UNFCU offers chip/pin credit cards with an annual fee (membership restrictions are tight)
SDFCU offers chip/pin credit cards (open membership via ACC)

I think that's the extent of US chip/pin offerings right now.
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