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USA EMV cards: Availability, Q&A (Chip & PIN -or- Chip & Signature) [2012-2015]

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Old Sep 20, 2013, 11:40 am
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Last edit by: philemer
Posts from 1/1/16 onward can be found here: http://www.flyertalk.com/forum/credit-card-programs/1739359-2016-onward-usa-emv-cards-availability-q-chip-pin-signature.html

EMV wikipost volunteers: kebosabi

What is EMV?
EMV is a defacto global standard of technology where there is a visible microchip on the front of the card. It looks like this:

Who issues them?
See Google Docs spreadsheet in Post #1

SFOAMS also has created a list of excellent webpage that shows US EMV cards in a more interactive interface

Another site, which lets you narrow the search for an EMV card by various parameters, is http://www.spotterswiki.com/emv/index.php.

Several credit unions issue some form of Chip-and-PIN credit cards or prepaid cards. Prepaid EMV cards however are not recommended due to junk fees. USAA (currently restricted to members of military) used to offer Chip-and-PIN cards, but as late has backtracked to Chip-and-Signature priority.

Hey that's a cool Google Docs list! I know others that aren't on that list. How can I help by adding them to the list?
My bad for not putting this into the wiki sooner. Right now, the Google Docs is locked out of editing and only in "read-only" view because there were instances in the past where people would just delete the rows not thinking that it affects others viewing the list.

If you promise not to delete any rows and input all the pertinent info (annual fee, rewards, FTF, etc.), I can provide you with edit access. Just shoot me a PM to kebosabi with your gmail address and I'll provide you edit access.

Thanks for helping out!


As of October 2014, no USA-based card issuer offers Chip-and-PIN priority cards except for BMO Harris (Diners Club) and UN Federal Credit Union. Other major USA-based banks such as BofA, Chase, Citi, as well as others issue Chip-and-Signature cards which may work at many automated kiosks. However, bear in mind the word may is used above is a context where there is no absolute certainty of success for certain environments such as automated kiosks due to different natures of offline and online transactions. It is highly recommended to read Post #3 which lists real life FTer examples on how Chip-and-Signature worked and did not work at various transaction environments.

Can I upgrade it right now?
If it's listed on that Google Docs spreadsheet or SFOAMS' Silk page, wouldn't hurt to call/twitter them for a free upgrade. If you get the response you don't like, hang up, try again.

What is the difference between Chip-and-Signature and Chip-and-PIN?
You insert the chipped card into the slot. The physical contact terminal will read the EMV chip and the terminal will automatically read the preferred cardholder verification methods (called CVM) for that card.

Chip-and-Signature means that the terminal will printout a receipt for you to sign. This is the most prevalent authentication for most US issued EMV cards. Chip-and-Signature helps in a way that it will get through to face-to-face merchant transactions where you and the merchant do not speak the same language.

Chip-and-PIN means that the terminal will prompt you to input a PIN for authentication. Some credit union issued credit cards will have this CVM as secondary if Chip-and-Signature cannot be done. Chip-and-PIN is the more prevalent method of authentication used outside the US, especially in transaction environments where no human interaction is needed (i.e. automated gas pumps, toll roads, train kiosks, etc.).

The Google Docs spreadsheet will list which CVM are used in the EMV cards listed. Some cards can only do Chip-and-Signature. Other cards can do both Chip-and-Signature and Chip-and-PIN. And others might have a third option called No CVM (no authentication needed) which is reserved for low value transactions.

One chip can hold a lot more data, therefore it is capable of doing multiple verification methods. That's one of the great things about EMV over the mag-stripe which can hold very little data.

I want to know for sure what my EMV chip does. Is there anyway I can test out my own EMV card to see what the CVM list is?
alexmt has written up a nice step-by-step procedure on Post #3615.

If most of the EMV cards in the US is the Chip-and-Signature type, doesn't that mean it's still useless abroad?
Depends if you see it as glass half empty or glass half full. See Post #3 for further details on how Chip-and-Signature has worked both successfully and unsuccessfully depending on the merchant transaction environment and use your best judgment whether which one is right for you.

Are there any places in the US that are accepting transactions via the EMV chip?
tmiw has created a dedicated Google maps webpage to show where EMV has been proven to work here: http://emvacceptedhere.com/ Per his Post #4240, feel free to add any places with active EMV terminals if you come across one.

As of 2014/05, the EMV terminals in most Walmarts and Sam's Clubs are being turned on. Hence, the best place to try them out would be your local Walmart or Sam's Club. For other merchants, it's slowly being phased in.

I hope people will post them in the Post your receipt of your 1st EMV based transaction in the US thread. cvarming has shown us an EMV transaction receipt from Brooklyn, NY in Post #2380. I myself had my first EMV based (Chip-and-Signature) transaction in two stores in the Los Angeles area, as shown in detail in Post #2705 (courtesy of WhatWhatTech for pointing these two stores out)

I don't want a chip in my card. I heard horror stories all over the media saying hackers can steal my credit card info from a mile away.
There are two types of chips. One is contactless and the other is contact. Cards can be either one or the other, or both.

In the Google Docs spreadsheet, the cards that are capable of contactless payments are listed seperately under the "RFID or NFC contactless chip" column. If it says yes, then that means it has the ability to do contactless payments. If it says no, it doesn't have that feature.

The one that the media has overhyped about hackers "stealing your information wirelessly" was the contactless type like this:

You are worried about this happening, right?

You don't have to worry. EMV is a chip standard that can have both contact and contactless interfaces. With the traditional contact interface, this means you actually have to physically insert the chip into a POS terminal for it to be authorized, like this:

With the contact interface, nothing is wireless. No data is sent out in a stand-alone contact type EMV chip. With the EMV contactless interface, data is sent wirelessly.

Furthermore, contactless chip cards are required to show a symbol (looks like Wi-Fi symbol) somewhere on the card that to denote it's capability as a contactless card. For example, here's an example of a Discover Card with contactless capability (in which Discover calls "Discover ZIP") showing the contactless symbol on the back of the card:

Don't believe everything that the media says. Besides, millions of people all over the world from London to Singapore, uses contactless payments daily in extremely crowded subways and mass transit with nary any problems. There are multiple layers of encrypted securities and keys that are needed to break the code.

Frankly, giving your physical card to a waiter/waitress who takes the card out of your view is much more susceptible to fraud than contactless payments.

Why should I care?
If you are an international traveler, you will want this because majority of the world has or in the process of converting to this payment format.


In fact, in 2012, even North Korea moved to the EMV format, leaving the US as one of the countries in the world that hasn't done so.

In addition, VISA, MC, AMEX, and Discover have all agreed to incentivize the USA shifting to EMV payments by 2015 by shifting liability for fraudulent transactions to merchants if they do not have EMV equipment and the cardholder has an EMV card. So if you travel internationally or would like to get one before the others, you might be interested in getting one.


BS! I had no problems using my card in [insert whereever country], [insert whatever point in time]
If you stick to the tourist path where they have lots of visitors from the US, you should have no problems using your mag-stripe only card in hotels and restaurants, at least for now. But as things can change as things go forward.

However, consider that once you start taking the off-beaten path, go to non-touristy places where they are not familiar with mag-stripes, rent a car and use toll roads, fill up gas, or try to buy train tickets you might end up into a trouble of the machine not recognizing your card because it lacks the chip. Furthermore, a lot of toll roads, gas pumps, and automated ticket machines lack any human assistance to help you when you need it the most.

But [insert credit card company] told me all merchants that display their logo must accept them! All I have to do is report them for violating their agreements, right?
There are several factors against this.

1. You can only speak English. The merchant representative, most likely a part-time clerk earning minimum wage, speaks in a different language, let's say French. If you have no French language skills, how are you going to get your point across? Are you going to whip out your cell phone at exorbitant int'l roaming charges and hope the customer service is going to translate it for you on the spot? Or maybe you might actually know French. But how about Swahili, Farsi, Balinese, or the multiple languages in mainland China?

2. Just like US, the rest of the world's businesses uses part-time minimum wage workers as cashiers to cut down on labor costs. Most of their SOP training manuals are written by MBA types to not to do anything they are not familiar with. Do not expect them to understand the intricate details of credit card mumbo jumbo. You don't expect Taco Bell employees to understand the minute details of Discover-JCB-Union Pay agreements, right? Same thing the other way around: be respectful as a guest in their country, prepare in advance in their ways, avoid being an "ugly American" stereotype.

3. You are a guest in their country. You are a minority. If 99.9% of their country's people and other tourists from around the world uses EMV, do you really think they are going to accomodate the 0.1% of American tourists who only have mag-stripes credit cards?

4. Again, you are a guest in their country. How would you, as an American standing in line, react if a Chinese tourist was clogging up the lines at a local Taco Bell because the clerk doesn't understand the Discover-Union Pay agreement and has trouble communicating between Mandarin spoken by the tourist and English spoken by the Taco Bell clerk? Same way the other way around. You do not want to clog up the lines for everyone. The less hassle, the better.

5. VISA and MC make tons of money from merchants in that country. Say SNCF French Rail. It's a billion dollar company in France. Do you think VISA is going to pull the plug of their relationship with SNCF because SNCF refuses to do mag-stripe processing at their unmanned train station kiosk? Of course not. Be realistic.

6. And lastly, if you're up against an unstaffed toll kiosk, gas pump or train ticket machine, are you going to yell curses at the machine?

But I want my credit card to be able to be used in the US too!
No worries. They have not gotten rid of the mag-stripe on the back of the card for backward compatibility reasons, just like we still have embossed numbers on our cards for backwards compatibility to using those old carbon copy imprinters.

[insert own Hyatt card image front and back together with red arrows pointing to all the backward compatibility features]

You use the chip on the front of the card abroad (for now), and the mag-stripe just like any other card for the US. Basically, you're increasing your credit card's acceptance rate by getting a card that both via the chip and the mag-stripe. You're getting a better deal for free.

And when 2015 comes along and US switches to EMV, you'll be way ahead of everyone else too!


So why did the rest of the world and the US moved/moving toward EMV?
Primarily, due to fraud concerns. You see, the mag-stripe has been with us since the 1950s. It may have been the most high tech thing back in the day, but with the technology that is available today, any shmo can pick up a $100 USB magnetic card skimming device off of eBay and get your credit card info.

And unlike skimming off contactless cards which actually need the person to have l33t programming skills, skimming off a magnetic stripe has become so ubiquitous that nary a day goes about skimming fraud going on somewhere in America, from gas pumps, Michael's stores (2011), Target breaches (2013), restaurant waiters/waitresses, to even McDonald's drive thrus.

https://www.google.com/search?q=skimming+fraud

These type of fraud used to be prevalent in Europe. But once they started switching over to EMV starting over 2 decades ago, this type of fraud went elsewhere. It went over to Asia, Canada and Mexico, Latin America, etc. etc. until they too began implementing EMV to combat skimming fraud. The US is practically the only country left that hasn't done so, therefore all the fraud that used to take place elsewhere is now happening here.


But EMV is old and it's not fool proof. Shouldn't we just skip over it and do something new instead?
Yes, EMV is old. It was developed in the 1990s and its smart card payment predecessor was first introduced in France. But as of today, it has become the defacto global standard of payments.

But then, what else is there? There is no other de facto global standard of payments alternative. For example, if we decide to skip over it and do something new, hypothetically like DNA matching technology, it still means US int'l travelers will continue to have problems abroad with useless plastic acceptance because no other country is using this DNA matching technology except the US.

Besides, nothing is fool proof. You can say that the bank vault isn't fool proof because you can crack it open if enough C4 is used. But your average low-life scumbag isn't likely to get military grade C4 easily either. But the bank vault does make it harder to get the bank's money over say a petty cash box. That's the point here. EMV is akin to a security tight bank vault, the old mag-stripe is akin to a petty cash box lying around inside the drawer.


I'm a business owner and I don't think EMV is going to take off. I'm not going to spend extra hundreds of dollars to upgrade my credit card machine. Convince me other wise why I should.
I can understand the added extra cost to your business once this switchover takes place. But before even saying that, look at your existing POS terminal. Does it have a slot somewhere to insert a card?

Most likely, if you had replaced your POS terminal within the past five years, you already have an EMV capable terminal. EMV is basically just not turned on yet from the processor and acquirer side.

If you have an EMV capable terminal, then a best bet would be to contact your acquirer to have the EMV feature turned on. You did your end of the deal already by having an EMV capable terminal, it is now the acquirers' responsibility to turn it on in accordance to the EMV switchover mandate.

And if you don't, you are going to replace your POS terminal anyway from common wear and tear. It isn't a hard switch-over. You can continue to use your POS terminal until it dies out because EMV cardholders will still have the mag-stripe on the back. And by the time your non-EMV capable POS terminal is up for replacement the market will be full with these newer POS terminals that can accept the mag-stripe, EMV, as well as contactless payments.

In addition, you may also want to check with your acquirer or processor about EMV capable terminals. Some of them are willing to replace your terminal for free in preparation for the US EMV switchover. Call and ask for details.


But what's in it for me? I'm the one that has to pay for the upgrade.
All the major card networks have given incentives for merchants for the upcoming EMV switchover.

If 75% or more of your credit card transactions are done on an EMV contact and contactless terminal, they are going to waive your annual PCI-DSS fees, which usually costs you around $5.00-$19.95/month per terminal. The overall long term cost savings of those compliance fees will be larger than the cost of an one time upgrade for the terminal.

The downside is that once EMV switchover happens and if you do not have a POS terminal that is able to accept EMV, the fraud liability shifts over to the merchant.

I own several fast food franchises. If I upgrade my POS terminals at all of my restaurants, it's going to cost me thousands, if not millions. I don't think anyone is going to use a fake credit card to buy $5 burgers. And if they do, wouldn't it be cheaper for me to eat the fraud cost?
Remember also that fraud isn't just committed by dishonest customers using fraudulent cards. Fraud can also happen with dishonest employees skimming off credit card data from the mag-stripe as in the case of a teenage McDonald's drive thru employee skimming off $13,000 of customers' credit cards in Olympia, WA. Consider the public relations fall out that your business may have if this happens (i.e. the big Target breach of 2013, where someone used a mag stripe card to load malware INTO Target's system). Is it worth risking to take such a huge PR disaster?
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USA EMV cards: Availability, Q&A (Chip & PIN -or- Chip & Signature) [2012-2015]

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Old Nov 25, 2015, 2:39 am
  #14896  
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Originally Posted by Hawaiian717
Just to clarify, is this a REDcard debit card, credit card, or MasterCard?
credit, not MC

Originally Posted by D582
How do you know their terminals are not using offline PIN? It it is certainly supported, is faster to process, and is much easier to implement and manage at the POS level.
The terminals may very well use offline. However, they clearly support online and this card has no PIN programmed into it AFAIK because:
  1. They never sent me one
  2. I had to set up my own online PIN, meaning if there was indeed an offline PIN, it would be very confusing have 2 different PINs

Whether or not it's easier, the fact that Target supports online PIN, and the card clearly uses online PIN, and the card is only being used at Target, what purpose would the additional PIN have (unless there for processing if the network went down? though even in such a case, I'd still be stuck without having had an offline PIN, unless after the first transaction, the online PIN is sent via issuer script and programmed onto it?)
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Old Nov 25, 2015, 5:21 am
  #14897  
 
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May have been noted already, but at least at my Target here in Atlanta, they are processing EMV Debit now. Cash back prompt caught me by surprise when I made my $1.21 pharmacy purchase last night.

AID A0000000980840
US DEBIT
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Old Nov 25, 2015, 7:58 am
  #14898  
 
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Originally Posted by Points Scrounger
I ran Cardpeek on Windows 10 yesterday okay, but not 64.
Thank you. I uninstalled and reinstalled - all is working again.
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Old Nov 25, 2015, 10:58 am
  #14899  
 
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Originally Posted by RedLight2015
It looks as though they're attached to iPads too as POS systems. I'm interested to see who is the real terminal maker, such as Verifone or Ingenico. It looks like there's an EMV slot too, but not sure. Disneyland can get away with just doing EMV at the ticket gates and swipe everywhere else.
Disney actually made the terminals themselves as they did with the ones at Disney world.
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Old Nov 25, 2015, 12:18 pm
  #14900  
 
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Originally Posted by mrcobra92
Disney actually made the terminals themselves as they did with the ones at Disney world.
I know they definitely custom build the software as well, as when you walk in the people who check tickets are using iPods in what looks like Linea Pro 5 Cases to scan them. The software had Mickey all over it.
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Old Nov 25, 2015, 12:54 pm
  #14901  
 
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Originally Posted by joshwex90
, the online PIN is sent via issuer script and programmed onto it?)
I would assume that to be the case.
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Old Nov 25, 2015, 1:41 pm
  #14902  
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Talk about bad timing! The day after I order my Revolut card to be sent to me here in the states, an update comes through where one can choose the PIN ahead of time.
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Old Nov 25, 2015, 2:21 pm
  #14903  
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USPS still doesn't support EMV as of today. There goes that September government deadline or whatever it was.

Also, as a FYI to anyone else considering UNFCU: they apparently check the signatures on the application very closely with whatever ID you send them. I'm not sure what I did the first time around but they apparently didn't like it, so I had to send another signed copy of the application over to them. (This time I signed more slowly, which resulted in something that looks a lot like the one on my passport. Hopefully that works for them. It'd be even nicer if they started using DocuSign or similar though.)
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Old Nov 25, 2015, 2:27 pm
  #14904  
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Are you talking about opening the bank account itself, or the credit card application?
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Old Nov 25, 2015, 2:32 pm
  #14905  
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Originally Posted by Points Scrounger
Are you talking about opening the bank account itself, or the credit card application?
Bank account. Also, it appears to have taken around three business days after receiving the application before they got back to me about the signature thing.
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Old Nov 26, 2015, 2:38 am
  #14906  
 
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On the tail end of my Europe trip (Paris, London), and so far my First Tech MC chip-and-pin and my parents' and brother's various chip-and-sign cards (BoA Travel Rewards, Capital One, Chase) work with no issues. (Have not been to any of the Paris shops that apparently had issues with First Tech yet). I can say though that even though chip-and-sign works I highly prefer the pin one because it feels faster and more convenient for me and the waiter/shop person.

I wish that like many of us here that we could have transitioned to chip-and-pin instead of sig. Part of the issue seems to be a self-fulling prophesy, which banks saying chip-and-pin has too much issues and is too hard on the consumer, when not even doing enough to educate about chip-and-sig. (I know this as my parents were confused at first about how to use the chip cards, taking it out early from the PoS terminal for example).
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Old Nov 26, 2015, 4:58 am
  #14907  
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Originally Posted by quantumslip
On the tail end of my Europe trip (Paris, London), and so far my First Tech MC chip-and-pin and my parents' and brother's various chip-and-sign cards (BoA Travel Rewards, Capital One, Chase) work with no issues. (Have not been to any of the Paris shops that apparently had issues with First Tech yet). I can say though that even though chip-and-sign works I highly prefer the pin one because it feels faster and more convenient for me and the waiter/shop person.

I wish that like many of us here that we could have transitioned to chip-and-pin instead of sig. Part of the issue seems to be a self-fulling prophesy, which banks saying chip-and-pin has too much issues and is too hard on the consumer, when not even doing enough to educate about chip-and-sig. (I know this as my parents were confused at first about how to use the chip cards, taking it out early from the PoS terminal for example).
Another perspective is that they were right to not require PIN precisely because of the learning curve. It's a lot easier to say "you just have to stick the card somewhere else now" versus "you have to stick the card somewhere else now AND remember a four digit code". Not to mention less effort, especially when Visa and MasterCard haven't given any direction other than "do what's best for your business".

Speaking of that, it may have gone a lot better if Visa/MC simply prohibited PIN support/preference at the terminal level for the global AIDs and possibly at the card level as well. On one hand, it would mean that UNFCU, First Tech, etc. would become signature-preferring/only cards and take that choice out of the hands of consumers. A lot of merchants would probably adopt systems where the clerk inserts the card for the customer too (for instance, that keyboard with an EMV slot that was posted a while back) and may cause problems with NFC support later. On the other hand there would at least be guidance and a clear voice to guide the transition instead of relying on retailers and banks to fill in the gaps.

In any case, I'm glad there are choices for those who want something different, even if we all wish there were more of them.
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Old Nov 26, 2015, 6:28 am
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Originally Posted by tmiw
Another perspective is that they were right to not require PIN precisely because of the learning curve. It's a lot easier to say "you just have to stick the card somewhere else now" versus "you have to stick the card somewhere else now AND remember a four digit code". Not to mention less effort, especially when Visa and MasterCard haven't given any direction other than "do what's best for your business".

Speaking of that, it may have gone a lot better if Visa/MC simply prohibited PIN support/preference at the terminal level for the global AIDs and possibly at the card level as well. On one hand, it would mean that UNFCU, First Tech, etc. would become signature-preferring/only cards and take that choice out of the hands of consumers. A lot of merchants would probably adopt systems where the clerk inserts the card for the customer too (for instance, that keyboard with an EMV slot that was posted a while back) and may cause problems with NFC support later. On the other hand there would at least be guidance and a clear voice to guide the transition instead of relying on retailers and banks to fill in the gaps.

In any case, I'm glad there are choices for those who want something different, even if we all wish there were more of them.
You complicate matters and are smarter than that. You know why they didn't require pins? Because the infrastructure needed to support pins was far more expensive and cost them more money than they are losing to fraud on lost or stolen cards. As simple as that. It's the same reason they took so long to dump the magnetic strips. Their losses due to fraud were, at the time, far less than the cost of introducing emv. You know it and I know it. The introduction of emv was only done to prevent government regulators from mandating chip and pin.

I suspect they see emv as a temporary stop gap while they figure out a way t combat online fraud as well. Retina scans anybody?
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Old Nov 26, 2015, 11:41 am
  #14909  
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Originally Posted by JEFFJAGUAR
You complicate matters and are smarter than that. You know why they didn't require pins? Because the infrastructure needed to support pins was far more expensive and cost them more money than they are losing to fraud on lost or stolen cards. As simple as that. It's the same reason they took so long to dump the magnetic strips. Their losses due to fraud were, at the time, far less than the cost of introducing emv. You know it and I know it. The introduction of emv was only done to prevent government regulators from mandating chip and pin.

I suspect they see emv as a temporary stop gap while they figure out a way t combat online fraud as well. Retina scans anybody?
Not saying that that was the reason why, but the media sure likes to say that's the case. And maybe there is some truth to that since the extra training is a cost.

Also, we could have had the infrastructure if we wanted since we're changing everything out anyway. Now it'll be at least another terminal refresh cycle (~5-10 years) due to there being terminals that simply don't have the hardware. This is all assuming of course that circumstances eventually change and chip itself is no longer enough. Speaking of which, apparently (some?) issuers aren't even paying attention to the service code right now.
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Old Nov 26, 2015, 10:00 pm
  #14910  
 
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Canada

Holidaying in BC at the moment and I have to say chip and sig has been a pain. Everything works, of course (enough Americans here -- unlike Sydney where no one had pens) but it's just slower.

Since you always get handed the terminal to complete your own transaction, not being able to enter a PIN makes the whole thing take twice as long.
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