USA issuers announce EMV cards (Chip & PIN -or- Chip & Signature).
Jan 20, 2012, 9:49 am
#601
Original Poster
Join Date: Jul 2006
Location: LAX
Programs: AA EXP 1.5MM, Asiana Club Silver, KE Morning Calm, Hyatt Platinum, Amtrak Select
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Jan 20, 2012, 11:08 am
#602
Join Date: Jul 2011
Location: Singapore
Programs: BA Gold, SPG Gold, KF Gold/PPS
Posts: 204
Also you can tweet the @AskCiti team, they will ask you to DM tel number and will ring you up. They can help as well with this.
Jan 20, 2012, 6:15 pm
#603
Join Date: Feb 2007
Location: Sunny Florida
Programs: AA,BA,DL,UA,US,Hilton Gold,MC Chairman,AMEX Plat
Posts: 16
They don't really know what EMV is at Citi, but they know what a "global chip" is. They sent me a replacement Premier TY and a MC Chairman in a few days... with a "global chip." The brochure insert told me they were chip and sig cards.
Jan 23, 2012, 1:25 pm
#605
Join Date: Jul 2009
Location: KWI
Programs: AA EXP
Posts: 806
Third time was the charm for me. My World Elite AAdvantage Mastercard came today with the chip in it. After two unsuccessful requests that included using the word EMV in my request, the third Citi Rep said the correct request to make is for a card with Global Chip Capability.
Jan 24, 2012, 9:22 am
#607
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Location: Miami, Mpls & London
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Jan 24, 2012, 5:46 pm
#608
Join Date: Nov 2009
Location: IAH
Programs: SPG Plat, Hyatt Plat, HHonors Gold
Posts: 332
As I recall, there have been a scattering of reports of folks saying that entering 0000 as your PIN works, but that's nothing I'd count on.
Jan 27, 2012, 11:28 am
#609
Join Date: Aug 2008
Posts: 2
Chip and Signature
Just received JP Morgan Chase Select card. Chip technology. When no PIN received, I called. Told is chip and sig. Asked how use with unattended kiosks, told that when screen appears asking for PIN, just hit "Enter," with no entry in the PIN field. Won't be in Eur. for a couple months. Anyone try this with success?
Jan 27, 2012, 4:20 pm
#610
Join Date: Sep 2007
Location: Purgatory
Programs: Too many to list. Status is a half dozen.
Posts: 9,235
Just received JP Morgan Chase Select card. Chip technology. When no PIN received, I called. Told is chip and sig. Asked how use with unattended kiosks, told that when screen appears asking for PIN, just hit "Enter," with no entry in the PIN field. Won't be in Eur. for a couple months. Anyone try this with success?
A number of experiences are posted in this thread if you read back over the past several months.
Jan 27, 2012, 5:10 pm
#611
Join Date: Jan 2008
Posts: 468
I received my replacement Citi AAdvantage World Elite Mastercard, and guess what, no chip. 
The rep new what I was requesting, even mentioning global capability chip, EMV, etc, but no dice. Their records showed I already had a card with a chip. I guess I'll try again in a few weeks.
The rep new what I was requesting, even mentioning global capability chip, EMV, etc, but no dice. Their records showed I already had a card with a chip. I guess I'll try again in a few weeks.
Jan 28, 2012, 7:27 pm
#612
Original Poster
Join Date: Jul 2006
Location: LAX
Programs: AA EXP 1.5MM, Asiana Club Silver, KE Morning Calm, Hyatt Platinum, Amtrak Select
Posts: 7,161
I received my replacement Citi AAdvantage World Elite Mastercard, and guess what, no chip. The rep new what I was requesting, even mentioning global capability chip, EMV, etc, but no dice. Their records showed I already had a card with a chip. I guess I'll try again in a few weeks.
The rep new what I was requesting, even mentioning global capability chip, EMV, etc, but no dice. Their records showed I already had a card with a chip. I guess I'll try again in a few weeks.
Jan 29, 2012, 10:33 am
#613
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,953
Now using a Chase Chip & Signature card in London, and surprised how slow the transaction verification process is. Estimate the card remains in the terminal 10+ seconds, then the receipt prints. In a couple instances I have needed to point out to the assistant that a signature was required.
Jan 29, 2012, 10:42 am
#614
Join Date: Apr 2007
Location: SEA
Programs: AS MVP, Hhonors Gold, National Executive, Identity Gold, MLife Gold
Posts: 2,687
Now using a Chase Chip & Signature card in London, and surprised how slow the transaction verification process is. Estimate the card remains in the terminal 10+ seconds, then the receipt prints. In a couple instances I have needed to point out to the assistant that a signature was required.
Jan 29, 2012, 10:50 am
#615
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Join Date: Jun 2003
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The merchant could still submit the transaction, but if I disputed it they would have no evidence that I authorized it. Chase would likely still conclude that I had made the purchase because they could see that the correct chip was present, but if I disputed the amount (e.g. restaurant tip) it might be more difficult for the merchant to collect the full amount.