Unclear on cancellation policy
Jul 23, 2017, 7:16 am
#1
Original Poster
Join Date: Oct 2003
Location: Greensboro, NC
Programs: UA Million Miler,Hyatt-Globalist, Marriott Platinum, Club Carlson, National-Exec.
Posts: 635
Unclear on cancellation policy
I have gotten multiple answers to this question from COPA and am unclear. I am hoping someone has experience and can shed light on it.
I purchased a non-refundable ticket and need to cancel my reservations.
I was told I can get a voucher for total amount that can be used later?
I was also told there is a fee assessed and then rest of the amount is given back in a voucher that can be used later?
Does anyone has experience and can shed some light what happens to the money paid if someone cancels their flight?
Thanks
I purchased a non-refundable ticket and need to cancel my reservations.
I was told I can get a voucher for total amount that can be used later?
I was also told there is a fee assessed and then rest of the amount is given back in a voucher that can be used later?
Does anyone has experience and can shed some light what happens to the money paid if someone cancels their flight?
Thanks
Jul 24, 2017, 8:48 am
#2
Join Date: Aug 2002
Location: YYZ/MGA
Programs: AA 1MM Lifetime Gold, AA Platinum, WS Gold, Marriott Bonvoy Gold
Posts: 7,607
They keep the money and give you a flight credit minus change fees. You listed how it works yourself.
Your money is gone. Copa sells refundable fares as well if this happens often. I am on a Copa refundable C (J) fare in CA right now. If I decided not to go my travel agent would have obtained a refund to my credit card in about 2 days.
If I went with say a D or I fare and saved money, the cost/risk is that I would never get actual money and I would get a net credit usually good for a year to fly on Copa later.
Your e-ticket should have all the terms as to the fees, can be anywhere from a few dollars but often $100-$500 depending on the cabin and distance.
In this type of ticket be sure to tell them to cancel since a no-show will result in not only no refund but no voucher, just no value at all.
Your money is gone. Copa sells refundable fares as well if this happens often. I am on a Copa refundable C (J) fare in CA right now. If I decided not to go my travel agent would have obtained a refund to my credit card in about 2 days.
If I went with say a D or I fare and saved money, the cost/risk is that I would never get actual money and I would get a net credit usually good for a year to fly on Copa later.
Your e-ticket should have all the terms as to the fees, can be anywhere from a few dollars but often $100-$500 depending on the cabin and distance.
In this type of ticket be sure to tell them to cancel since a no-show will result in not only no refund but no voucher, just no value at all.