Location: SAT, but wishing I was in AMS, MUC, DBV, GOI, BKK, DPS, BGT, PPT, or SBH
Programs: CO Platinum, HH Diamond, *wood Plat, sometimes WN RR for the n/s intra-TX flights
Posts: 2,789
Quote:
Originally Posted by CO Insider
Hi rankourabu, it's not our intent to penalize those of you who issued your reward tickets before Feb 19. All of our systems, however, are designed to enforce the change fee that was in effect (and agreed to) at the time your ticket was issued. As a courtesy, we were able to make some exceptions for some reward reservations issued prior to the policy change. If you have a wholly unused reward ticket issued prior to Feb. 19th, your ticket should process at the new change fee. If it doesn't, just call us and we'll honor it for you.
I should read to the end of the thread -- I just saw this reply. The CO Insider is on fire this week! A big to CO!!
__________________ If it ain't Boeing, I ain't Going "There's no basement at the Alamo!"
If you have a wholly unused reward ticket issued prior to Feb. 19th, your ticket should process at the new change fee. If it doesn't, just call us and we'll honor it for you.
To CO insider,
I have a ticket originally issued on last December and already used the ourbound.
I re-issued my inbound ticket on Feb 22.
If I would like to change my inbound trip (only date-change) later , could I apply to new change fee rule?
Moderator: Travel Technology, Travel Photography and JetBlue
Join Date: Apr 2001
Location: NYC
Posts: 29,564
Quote:
Originally Posted by theblakefish
So, my reward ticket that I booked three weeks ago to DEL but booked in Y outbound because I didn't have enough miles at the time....am I hearing right that, when I build my miles back up, I cann't change the ticket to fly in BF?
Quote:
Originally Posted by theblakefish
I should read to the end of the thread -- I just saw this reply. The CO Insider is on fire this week! A big to CO!!
Actually in your scenario CO Insider said that you WILL have to pay to redeposit and then reissue. The folks that they are going to exempt are only those who are keeping the same reward class/series. If you want to change series you're going to still pay:
Quote:
Originally Posted by CO Insider
Yes, dergon darkhelm, in this case you'd be subject to a redeposit fee since they're two different rewards. For this reason, I'd strongly recommend redeeming the front cabin reward from the start, booking in Economy Class and then waitlisting for the front cabin (aka Plan B). Doing it this way will enable you to avoid the fee, and get your difference in miles back if the waitlist on the BusinessFirst segment doesn't clear.
Hi rankourabu, it's not our intent to penalize those of you who issued your reward tickets before Feb 19. All of our systems, however, are designed to enforce the change fee that was in effect (and agreed to) at the time your ticket was issued. As a courtesy, we were able to make some exceptions for some reward reservations issued prior to the policy change. If you have a wholly unused reward ticket issued prior to Feb. 19th, your ticket should process at the new change fee. If it doesn't, just call us and we'll honor it for you.
My ticket is for a complicated C itinerary to Africa on KL/EK/KQ in the summer with a stopover in DXB. I just had it re-issued 2 days ago because of a schedule change with KQ. Between now and June I am sure I will need to make minor changes as well as I may need to depart earlier than planned, so this is really good to hear
Location: SAT, but wishing I was in AMS, MUC, DBV, GOI, BKK, DPS, BGT, PPT, or SBH
Programs: CO Platinum, HH Diamond, *wood Plat, sometimes WN RR for the n/s intra-TX flights
Posts: 2,789
Quote:
Originally Posted by sbm12
Actually in your scenario CO Insider said that you WILL have to pay to redeposit and then reissue. The folks that they are going to exempt are only those who are keeping the same reward class/series. If you want to change series you're going to still pay:
I'll just sit tight in the rear with the gear and dream of all the miles that I saved by flying in coach!
__________________ If it ain't Boeing, I ain't Going "There's no basement at the Alamo!"
Here are the details:[list=1][*]Reward changes where the origin and destination remain the same will be $0 to $75. It’s free when the change is made at least 21 days before travel, and $75 when made 20 days or less. You can change your flights, dates, carriers, routing, but you just can’t change your end points (origin or destination). Platinum members will continue to be exempt from this fee.
.
I think this is an excellent move, this was the one obstacle that prevented me from joining CO. Date changes being free is quite common among US carriers, although changing within 20 days has a fee. However changes to routing being free compensate for the above as I think no other carrier has this. CO is being the first and I am glad.
Now I just hope CO does not turn to Starnet filtering.
__________________
There is another FTer called UAfan. In my name there is a space between "UA" and "Fan".
Change on return date for non-elite reward after outbound is traveled
I'm trying to decide whether to use my plat account to redeem miles for my son, or whether to see him redeem miles on his own non-elite account for an intl redemption.
There's not much chance that the outbound would be changed after it is booked, but it would be nice for him to have some flexibility on the return. There would be a few months between the outbound and return.
I've changed the return date on my plat account redemptions before, after I'd done the outbound travel, and with no financial consequence. But am not sure how it works for non-elites. If my son uses his own non-elite account, and changes the return date after traveling the outbound portion but 21 days or more before the return travel date, will he avoid the $75 change fee?
It wasn't clear to me reading through this thread whether both the outbound and return date changes might need to be made before the outbound travel was initiated.
If my son uses his own non-elite account, and changes the return date after traveling the outbound portion but 21 days or more before the return travel date, will he avoid the $75 change fee?
Yes.
(From CO Insider: "The 21-day calculation is based on the departure date of the flight(s) you're changing to, not your original flights.")
When I joined FT the first thing I learned when getting an uniformed CSR was to politely thank them, hang up and call again. Today I called to change an IAH-ATL-HNL-ATL-IAH saver pass reward to IAH-HNL-IAH saver pass reward. The CSR insisted that i had to pay a redeposit fee because I was switching from a Delta flight to a CO flight. I patiently explained to him there was no change to the origin or destination thus no fee. He then condicendingly(sp) explained to me that DL was a different airline. So as usual I thank him, hang up and redial and get the result I want.
It's only been 8 years CO. Do you think you can arrange a little training.
I'm sorry, its only Monday and my brain is already mush so please excuse any stupidity that slips into this post.
I do NOT have any status on CO. The reward flights are on DL with CO miles. The tickets were issued in January and re-issued in April due to some schedule changes. If I can locate better flight connections (we have less than 60 minutes to change planes on an early Sat morning at JFK), can I change these without a fee?
A big 
to CO!!
To CO insider
To CO insider
