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Old Jan 5, 09, 8:55 pm   #1
 
Join Date: Jul 2008
Location: San Antonio TX
Programs: CO Plat, US Air Silver, SPG Gold
Posts: 55
Constant problems changing flights online

today . . . System gives error messages at the end of transaction after clicking "purchase" . . . tried to change two unused domestic tickets to a new itinerary . . . a common bug?
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Old Jan 5, 09, 9:00 pm   #2
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Originally Posted by Whatagoodboy View Post
today . . . System gives error messages at the end of transaction after clicking "purchase" . . . tried to change two unused domestic tickets to a new itinerary . . . a common bug?
seeing a lot of bugs since 2009 rolled around on the website....I can't change seats and the domestic portion EUAs are taking the seat I wanted, and mine is paid first(this time)
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Old Jan 5, 09, 9:04 pm   #3
 
Join Date: Feb 2001
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I have never been able to successfully change a flight online despite many, many attempts.
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Old Jan 6, 09, 1:11 am   #4
 
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Quote:
Originally Posted by Steph3n View Post
seeing a lot of bugs since 2009 rolled around on the website....I can't change seats and the domestic portion EUAs are taking the seat I wanted, and mine is paid first(this time)
The dreaded y2k+9 bug. I knew I shouldn't have sold that generator 9 years ago.
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Old Jan 6, 09, 2:24 am   #5
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Originally Posted by texd View Post
The dreaded y2k+9 bug. I knew I shouldn't have sold that generator 9 years ago.
Zune, some client apps I know of have been affected by the LEAP year.
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Old Jan 6, 09, 6:51 am   #6
 
Join Date: May 2005
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I, too, have had the same problem with my last 5 or so flight changes. Nothing a call to co.com doesn't fix though.
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Old Jan 6, 09, 8:35 am   #7
 
Join Date: Oct 2006
Programs: Continental Plat, HHonors Diamond, Avis CC, Priority Club Platinum
Posts: 2,148
Yup, I had a refundable ticket last week (BEFORE 1/1) that I couldn't change online. It kept giving me an error and telling me to call CO.com. I had the same problem last night when I tried to change this week's refundable ticket from Saturday-Friday. It's CLE-IAH and the last was IAH-DTW, so it's not like it's anything difficult.
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Old Jan 6, 09, 10:35 am   #8
 
Join Date: Oct 2006
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I can occasionaly change tickets online. It seems (though I'm not sure) to work on only simple thru fares. If the fare is split at a connecting city or all flights are not in the same fare class, a problem seems to arise. I'm going to be more dilligent in trying to document this.
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