How many other airline web sites have you used? Continental's is much better than any of the others that I have used. I would counter your argument by reminding you of the fact that Continental has a representative here and that they are actually interested in solving web site problems and in soliciting feedback. I don't see any other airlines doing that.
Truly great that CO has a rep on this site! Kudos for that awareness. I must, however, side with the other posters on the reliability of the CO site vs the others that I use regularly such as AA, UA, DL, and even some foreign airlines sites (though many foreign airline sites I've used make CO website look fully functional.)
Wanting to have it work better, and working with the CO rep should help. Blase responses from Web staff are totally irritating and cause us to type random letters on our e-mails *(#$%@&!!) Nothing says more about customer service than attitude.
I've noticed that some airlines website improved after they joined Star Alliance. It's a pretty 'big deal' and really wonderful to know that CO is now part of it. So let's start looking at those miles and figure out where to head off to!!
CO you need to fix this horrible image that is displayed in the email specials, it looks like someone scanned a newspaper ad and photochopped a star alliance logo banner on it, TERRIBLE. not up to normal standards:
I don't appear to be able to get co.com to recognize that a CO partner now serves HVN (New Haven, CT). Typing 'HVN' into the flight search produces the error that Continental serves ZVE (New Haven rail station) and not HVN. But US Airways flies HVN-PHL and should now be valid for award searches at the very least.
How about this? I can book IAH-LAX-BFL on united.com, but continental.com shows BFL as not being served by CO or its partners. Queried CO, which responded that "United Airlines website does display this route as they codeshare with SkyWest airlines which flies into Bakersfield. Since the Houston to Bakersfield market is not a true United route but rather flown by SkyWest this market will not display on continental.com." Apparently, I can book IAH-LAX-BFL on united.com because they now codeshare with both CO and SkyWest (= United Express), but I can't book it on continental.com because they don't codeshare with SkyWest even though they now codeshare with United.
Programs: UA 1K; DL Plat; CO Plat; Starwood Gold; Hertz 5-Star; Avis Preferred
Posts: 16,581
Quote:
Originally Posted by kbosche
How about this? I can book IAH-LAX-BFL on united.com, but continental.com shows BFL as not being served by CO or its partners. Queried CO, which responded that "United Airlines website does display this route as they codeshare with SkyWest airlines which flies into Bakersfield. Since the Houston to Bakersfield market is not a true United route but rather flown by SkyWest this market will not display on continental.com." Apparently, I can book IAH-LAX-BFL on united.com because they now codeshare with both CO and SkyWest (= United Express), but I can't book it on continental.com because they don't codeshare with SkyWest even though they now codeshare with United.
Welcome to FlyerTalk!
Sounds like the LAX-BFL route is not a CO codeshare. Not every route is a codeshare.
Just a note to all,
I booked a flight on Continental a few weeks ago. I had a travel voucher and gave the reservation agent the Code and Pin. She was able to verify the amount as she stated the correct amount (and the correct balance that would be charged to my American Express). I didn't look to verify that she did this correctly (on the email confirmation) but will do so in the future. My AMEX was charged for the full amount but I didn't realize it until after the travel had been completed. I called customer care, but they said that since the travel was completed, their administrative and financial systems wouldn't allow them to correct this mistake (and they mentioned that they hoped all customers would view the confirmation prior to departure and contact them if there were any errors). I was told this by 2 customer care managers, and they were unwilling to escalate it to the next level.
Fortunately I reached out to Christopher Elliot (of CNN Travel fame), and he was extremely helpful. He provided a list of contacts (in priority order) and have reached out tothe Director of Customer Care. I'll let you know the result, but don't make my mistake.....always check not only your itinerary, but also your billing. Albeit, I've only had billing mistake happen once and unfortunately, it was with Continental.
Programs: AA Gold, United Premier Executive, Hilton Gold, Marriott Silver
Posts: 2,453
The Ghost of NW Still Lingers
I looked at a seatmap on the PDA/Flight Status page today and this message showed up:
Quote:
How do I get an Exit Row or Special Assistance seat?
Continental and Northwest Platinum and Gold Elite members may request an exit row seat assignment anytime before departure. All other customers may request exit row seat assignments within 24 hours of departure at continental.com check-in, kiosk check-in or with a Continental airport agent.
__________________
My upgrades this year: You Wouldn't/Possibly Care = Unless you were me%
Been getting a vey weird errr the last few days when trying to login to the Onepass shppin portal (the page after you enter your OP#)
Quote:
Server Error in '/' Application. --------------------------------------------------------------------------------
Runtime Error
Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine.
Details: To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "Off".
Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's <customErrors> configuration tag to point to a custom error page URL.
Programs: CO Plat; Hyatt Plat, Priority Club Gold, SPG Gold, HHonors Gold, Marriott; Hertz 5*; AA, WN, Pan Am!
Posts: 780
Unable to Check/Change seats on 735/73G
I've got a flight coming up over the weekend for which I was able to change seats on the co.com seat map for legs on 738 and ERJ-145, but the F cabin seat map is vacant for the legs on a 735 and on a 73G.
Low Fare Guarantee - page says you must call your, "local reservations line."
Believing that, I called the normal reservations number, not the elite desk. I was told that I had to call co.com support as they handle this, not reservations. They transferred me and co.com support is now handling this.
Web site should be updated to reflect the actual procedure.
On the promotions page - clicking on the date column heading (for sort order) gets a page not found error. Looks like the base URL changed at some point, but the columns weren't fixed.
Also, when mucking with the URL to get the sort, the sort incorrectly sorts by month, then year. Should be Year, month then day.
First: Continental rocks! Service is great...
OnePass program is solid!
Here's one thing that would make it even better:
ROLLOVER MILES.
I know Delta is doing that this year.
If you have unused miles between levels, they will go towards the NEXT YEAR'S elite qualification. In other words, if you have 90,000 miles, you will get Platinum + 15,000 miles to start the new year!
THAT'S HOT!
I would love to see OnePass do this!
Thanks!
Gallank
![Continental.com Master Thread [Report Ideas & Problems Here]](/forum/iconimages/continental-onepass/continental-com-master-thread-report-ideas-problems-here_ltr.gif)
MM Lifetime Flight Miles: 364,031 36.4% of the way there 
