I have a reservation I just made though my corp agent with a full Y fare and did the 'upgrade' option on co.com. The res also has a united leg on it and the upgrade never completed. I called the elite line and she finished it, but now I can't pull up the itinerary at all online.
I came here to report the exact same problem. co.com support was able to give me a seat assignment but couldn't fix the reservation so I could access it online.
Why is reward availability often worse when logged in as a plat elite vs not logged in at all?
I'm trying to find standard BF rewards from IAH-BRS this July and I see more availability and options when logged out than I do when I'm logged in. Additionally the same thing seemed to happen when I called reservations.
Surely the whole idea behind more reward availability for plat elites is that the standard reward buckets are a subset of the plat reward buckets, not the other way around. Shouldn't availability in 'EN' always be >= availability in 'E' ?
Location: various cities in the USofA: NYC, BWI, IAH, CHI, ?
Programs: CO Gold, Hilton Gold somehow, AGR moocher via CO
Posts: 3,480
The CheckIn button for flights appears before one can actually checkin for the flight.
The button shows up exactly 24 hours before scheduled departure (pretty much to the second.) However, checkin, either with the button or by entering the PNR manually, does not work until about 1-3 minutes later. During this time I get an error message about having an invalid reservation/eticket (something like that).
I assume this has something to do with the EUAs being processed.
Hi,
I wanted to redeme miles for a JUly trip to LA. No seats available.. Would I have to book during an earthquake to get an available seat to LA?
First post to flyertalk.
Programs: CO-Platinum; Amex Platinum; SPG-Gold; Peasant with AA, & WN, Hotels: PH, KC, OM, HH, MC, HI(IN) & JD
Posts: 395
Split record priced in usd?
My wife and daughter (both silvers) were in the same PNR last week CRP - MBJ. Outbound at CRP they split the record to make wife my platinum companion to move her up the upgrade priority list.
Mid-trip, my daughter decided she wanted to return with me 2 days earlier than my wife.
I logged on to co.com using her one pass number and found the reservation and tried to change it and it failed with the ever-popular continental.com cannot complete… message.
After a nightmare trying to get hold of anyone with CO (see this thread), I finally got co.com support and was told she’d have to call the rates desk because my ticket was not un US dollars.
This resulted in a 15+ minute call at international mobile rates ($2.00/minute).. they got it worked out for the $100 change fee but it was a real pain.
Bottom line: Did the agent corrupt pricing on the split reservation and why couldn’t I do the change online. I suspect they are related.
Programs: CO-Platinum; Amex Platinum; SPG-Gold; Peasant with AA, & WN, Hotels: PH, KC, OM, HH, MC, HI(IN) & JD
Posts: 395
Preserving premium seats
Not sure this is so much a co.com wish but an overall seat assignment software/policy change:
See this flyertalk thread that discusses the fact that at the airport, non-elites without pre-assigned seats are consistently seated in the elite seats before the seats further back. The system should block middle seats in the elite section until all other seats are filled. For that matter, it might ought to block all the elite seats until ALL the non elite seats are filled.
Not sure this is so much a co.com wish but an overall seat assignment software/policy change:
See this flyertalk thread that discusses the fact that at the airport, non-elites without pre-assigned seats are consistently seated in the elite seats before the seats further back. The system should block middle seats in the elite section until all other seats are filled. For that matter, it might ought to block all the elite seats until ALL the non elite seats are filled.
-- your snobby elite friend.
I think allot of us agree on that, especially for Intl Flights.
Is it too early for me to start a Dear Santa Claus thread?
Hi,
I wanted to redeme miles for a JUly trip to LA. No seats available.. Would I have to book during an earthquake to get an available seat to LA?
First post to flyertalk.
Welcome to CO's Neverland, called the West Coast. You'll have to pay double the miles with the EasyPass ticket.
Location: Clinging to the edifices of a decadent past. (IAH, DEN)
Programs: AA, CO, UA, HH, GP, *W, Avis, and as always, the Seven Sisters
Posts: 6,716
Welcome to FT, dgiggles.
If CO does not have space, be sure to check their partners (Northwest, Delta and Alaska). Remember, on an award ticket you can use pretty much any combination of partners to get from here to there. If you want more information you may want to try searching or posting your specific question on a new thread.
Heading to the airport early today, I tried to change my ticket online (full Y). The flight I was looking to change to (which had availability, including y-up according to flyaow/classamex...) didn't show up. I tried searching various ways then called the elite desk. They said it was full up front & had 6 seats in the back. Checked again - flight showed up as stated. This was just before the 3 hour mark. I'm guessing that the records are totally locked (including coach seats) while EUA is actually running, therefore preventing potential customers from seeing availability on the flight.
Dk if just me, but after OLCI and a seat change, the "view reservation" shows the old seat, not the one I picked during OLCI.
co-insider: same PNR I sent you Friday.
Also: didn't print BP. When I arrived at the airport, the kiosk wouldn't print - said, "special handing required." The agent just printed it - no handling that I was aware of (and before anyone jumps in, no SSSS, either).
Thought this was reported or fixed already...but its back
This weeks itinerary has me flying...
CLE-EWR-SAV this morning
SAV-EWR-MKE tomorrow morning
MKE-CLE Wednesday night
Did OLCI yesterday without an issue at the 24 hour mark, even got the email which I haven't seen in a while.
This morning while connecting in EWR I swung by the PC for an email check. I had now received my OLCI email notice for Tuesday mornings flight.
I attempted OLCI (even though I was mid itinerary on CLE-EWR-SAV) and CO.COM started the OLCI but then errored out reporting there was a problem with my itinerary.
From what I see above the 125% PE bonus was not calculated properly. I received 593 miles in bonus for BDL-CLE but the mileage calculator says I should receive 625 miles (500 base miles * 125%, ). Why does the mileage calculator differ from the actual bonus miles I received? For the other 95% of flights I have taken the 125% PE bonus is caclulated properly and the mileage calculator reports the same information.
Is this a problem with the WWW site that requires me to have my OP acct credited miles? Or did I simply miss something (it seems too obvious so I must be making a mistake somewhere)?
Anyways which is incorrect the mileage calculator or the OP statement?
Intermittent - usually either can't log in (bad pin) or if I do log in, whatever I click takes me back to the login page whereupon I get another bad pin error.
co.com does not properly understand the airport code for some of Alaska's destinations when performing a reward search. For instance, if one enters "OTZ", you get the standard "not served by Continental or a parter codeshare" message. Yet if you type "Kotzebue", it works correctly.
There are a number of other destinations with the same problem, including Kodiak, Unalaska (Dutch Harbor), and Barrow. With Barrow, I can't get anything at all, because it refuses the airport code (BRW) and then asks for clarification if you use "Barrow", leading to a loop of "more than one airport matches your search" messages.
Basically, all of them that I saw are unusual Alaska destinations way up north; but I didn't sit there and enter all of Alaska's destinations. You're gonna have to send me a bunch of drink vouchers for me to do that.
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Founding member, Continental Airlines uncompensated website debug team.
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