As I was walking into the gate for a IAH/EWR flight today, my boarding pass made the reader beep.
The GA looked and replied, "Someone with a dog needed your seat so we moved you". Not a service dog, mind you, just a run of the mill ankle-biter. It was to a bulkhead. I generally do not care for bulkhead seats and always avoid them.
I objected and the GA response was that "it already done and I'm busy now, ask the FA to see if someone will trade with you".
Fine.
I ask the FA.
She responds that I have to return to the GA as she is not supposed to bother First Class passengers with dumb stuff like this. I objected, noting that it was the GA that had passed me off to her. She then got said that she would get the captian to call the GA and see what could be done. After cooling my heel in the jetway for 5 minutes, the FA came and got me. They found someone to move to the bulkhead and I then had 2B instead of the 2E on my boarding pass.
Okay.
I wrote a one page letter expressing my disappointment for the hassle and drama on what should of been a hassle and drama free itinerary and gave it to the PC concierge. She mad various "very concerned" noises and said that she would get "corporate involved".
The flight was otherwise uneventful.
If anyone is interested, I can share the response when I get it.
This really bothered you? It's not like they moved you to Y.
This isn't such a big deal IMHO, musical chairs happens all the time in F. I too would be curious to see what kind of response you get, but don't expect much more than a canned "sorry, but we do appreciate your business" reply.
I think the point was that this was this was done WITHOUT my knowledge and consent and cuz a lady had a NON service dog. I was then brushed off by the GA.
I had a specificly chosen reserved seat. Not some op-up or EUA.
A scene was not made and I did get an equivilent seat.
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Quote:
Originally Posted by smitopher
I think the point was that this was this was done WITHOUT my knowledge and consent and cuz a lady had a NON service dog. I was then brushed off by the GA.
I had a specificly chosen reserved seat. Not some op-up or EUA.
A scene was not made and I did get an equivilent seat.
Seats get moved ALL the time for various reasons. You were kept in your originally ticketed cabin; that's about all you can really expect for seat assignments. There are operational reasons to move people around and this is one of them. The pet absolutely cannot be in the bulkhead nor in the overhead. Your bags could otherwise be accommodated. So the switch was made.
I'm glad that you got your non-bulkhead seat back but it really isn't such a huge event IMO. I wouldn't have even bothered crafting a letter to complain.
Non service dogs are to be stowed underneath the seat in front of the customer. Can't do that in a bulk head seat.
The GA should not have pushed you off onto the FA but should have taken the time to move you to a seat that you preferred. Not very good customer service on her part to ignore you.
I wish more customers would remember that you did not purchase a specific seat but a seat in a cabin. And yes it would be nice to ask you to move before we move you but sometimes we have to make the seat changes before we speak with you.
I hope you had a pleasant flight anyway.
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Must not think outside the sizing box.
Seats get moved ALL the time for various reasons. You were kept in your originally ticketed cabin; that's about all you can really expect for seat assignments.
I was once moved in an F cabin so a family could sit together. For my troubles I was given a $184 bottle of champagne. That was ironic for a couple of reasons: I don't drink, and the only reason the family was seperated in the first place was to give me "my favourite seat."
'Course, that was the same airline that gave me an MCO for ~$11,000.
Non service dogs are to be stowed underneath the seat in front of the customer. Can't do that in a bulk head seat.
The GA should not have pushed you off onto the FA but should have taken the time to move you to a seat that you preferred. Not very good customer service on her part to ignore you.
I wish more customers would remember that you did not purchase a specific seat but a seat in a cabin. And yes it would be nice to ask you to move before we move you but sometimes we have to make the seat changes before we speak with you.
I hope you had a pleasant flight anyway.
Agreed, the GA could have handled it more professionally, but not worth a complaint.
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Quote:
Originally Posted by ken haamer
i was once moved in an f cabin so a family could sit together. For my troubles i was given a $184 bottle of champagne. That was ironic for a couple of reasons: I don't drink, and the only reason the family was seperated in the first place was to give me "my favourite seat."
'course, that was the same airline that gave me an mco for ~$11,000.
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Quote:
Originally Posted by sfogate
Non service dogs are to be stowed underneath the seat in front of the customer. Can't do that in a bulk head seat.
The GA should not have pushed you off onto the FA but should have taken the time to move you to a seat that you preferred. Not very good customer service on her part to ignore you.
I wish more customers would remember that you did not purchase a specific seat but a seat in a cabin. And yes it would be nice to ask you to move before we move you but sometimes we have to make the seat changes before we speak with you.
I hope you had a pleasant flight anyway.
I usually agree with sfogate. I'm not so sure this time. Minimally, the person moved should be an EUA'd person. The OP claimed that he was flying paid F.
It's funny how different airlines have different cultures. An AS GA paged me and asked me if I would be willing to move in Y (but it was a REQUEST, not a demand). I politely declined because I had a medical issue at the time that made the new seat less acceptable (and quietly explained it to the gate agent). However, she was able to find another person who was able to change.
It's not like they moved you to Y.
