Continental Travel Voucher Tomfoolery

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Jul 30, 2011, 8:30 pm

#31

star_world

Suspended

Join Date: Jan 2001

Location: ORD / DUB / LHR

Programs: UA 1K MM; BA Silver; Marriott Plat

Posts: 8,243

Quote:

Originally Posted by jadenus

I don't really have high hopes from customer care due to comments in this thread about BTR being all contract workers, rather than actual CO employees.

That shouldn't relieve them of meeting the obligation; they are contractors but CO remains responsible for resolving customer issues like this.

Jul 30, 2011, 11:03 pm

#32

LAX

Join Date: Nov 2004

Location: Los Angeles, CA; Philadelphia, PA

Programs: OZ Diamond

Posts: 6,134

Just so that I know for future reference, if I volunteer my seat for W&B and the agent negate on the offer of compensation, I may be SOL since DOT does not require airlines to pay compensation even for IDB for W&B!?

Also, what recourse would one have if the agent negate on the offer (even on mainline) after the aircraft door closes??

LAX

Jul 31, 2011, 12:56 am

#33

emcsweeney

Join Date: Dec 2006

Location: Izamal, Yucatan

Programs: Previously 5 year AS Gold 75, UA MM Lifetime Gold

Posts: 787

Quote:

Originally Posted by channa

I believe the official CO board phrase is "delusional." That's what they use around here to attack anyone who dares to challenge CO...

Same old negative song and dance I see...

"challenge CO"?...that's a cleaver and very humorous way of disguising your COntinuous COmplaints about almost every CO policy...

I like the creativity in using the word "delusional"

Jul 31, 2011, 2:34 am

#34

channa

FlyerTalk Evangelist

Join Date: Aug 2002

Location: Bay Area, CA

Programs: UA Plat 2MM; AS MVP Gold 75K

Posts: 35,068

Quote:

Originally Posted by star_world

It's quite clear when I read it.

That it is.

Quote:

Originally Posted by star_world

And let's not forget who was urging the OP to commit fraud.

What fraud? CO violated their COC, not to mention their verbal contract with the customer. Seems that CO is the only party behaving unethically here.

Quote:

Originally Posted by star_world

Can we move on now??

Yes, we all agree that CO unequivocally screwed up, which I understand can be tough for some to swallow.

Quote:

Originally Posted by jadenus

I didn't mean to start an argument about what the terms of the CoC do or do not contain.

Don't worry about it. Any time one suggests that CO screwed up, CO fans will rush to CO's defense. Even if it's clear that CO screwed up, you'll see the CO fans use obfuscation tactics to try to distract from the point or try to discredit posters.

Aug 9, 2011, 8:34 am

#35

jadenus

Original Poster

Join Date: Oct 2008

Programs: DL Plat, HH Diamond, Hyatt Plat

Posts: 301

I'm happy to report that CO did the right thing and issued the ETC they promised. I don't know if UA Insider got involved in it after I PM'd him or not, but if he did, thanks! My only complaint about customer care is that I wish that it had not taken multiple points of contact in order to resolve the issue. I will say, however, that everyone I spoke to was courteous and understanding, so I do give those agents and Continental kudos for that.