FAQ for Continental, OnePass and Life's Greater Mysteries
#121
Join Date: Feb 2007
Location: JAX
Programs: DL Silver Medallion
Posts: 2,671
Mileage Credit Posting Question
Last weekend I flew JAX-IAH-GIG-IAH-JAX and all travel was completed Monday morning. The JAX-IAH and IAH-JAX segments have credited to my OP account, but I am not seeing anything yet from the GIG segs. I know that sometimes certain international routes take longer to filter thru, but I was wondering if anyone knows at what point I should start to worry?
#122
FlyerTalk Evangelist
Join Date: Oct 1999
Posts: 11,419
SWU balance?
How do you find & view the SWU balance in your account on Continental.com?
#123
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
Last weekend I flew JAX-IAH-GIG-IAH-JAX and all travel was completed Monday morning. The JAX-IAH and IAH-JAX segments have credited to my OP account, but I am not seeing anything yet from the GIG segs. I know that sometimes certain international routes take longer to filter thru, but I was wondering if anyone knows at what point I should start to worry?
#124
Join Date: Feb 2007
Location: JAX
Programs: DL Silver Medallion
Posts: 2,671
I do not actually. One of them was collected by the GA in GIG and I lost the other. However both flights were upgraded by way of SWU and, the first and 4th segments of the itinerary were credited. So they better be able to put 2 and 2 together and get this straight.
#125
Join Date: Aug 2002
Programs: UA 1K & 1MM/AA Gold & 1MM/HH Gold/Marriott Titanium
Posts: 2,917
I submitted a complaint online to customer care almost two weeks ago and have gotten no response. Is there a phone number to call or should I just call the onepass service center? I already have a case number. Thanks!
#126
Join Date: Jan 2010
Location: SEA
Programs: UA AS DL Hyatt SPG/Bonvoy HHonors
Posts: 2,008
Is a 3-week delay normal? Is there any kind of elite escalation?
#127
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
I followed the procedure for scanning BPs and ticket receipt and submitting to [email protected] almost three weeks ago and have not received anything beyond an initial automated response. This was for a missing flight credit.
Is a 3-week delay normal? Is there any kind of elite escalation?
Is a 3-week delay normal? Is there any kind of elite escalation?
#128
Join Date: Oct 2007
Location: Catania, Sicily/South Jersey (PHL)/Houston, Texas/Red Stick/airborne in-between
Programs: United Global Svs, AA PlatPro, WN RR, AZ/ITA Freccia, Hilton Diam, Bonvoy Gold, Hertz Prez, IHG
Posts: 3,535
is there a place with the detailed rules for each fare class.
I need to see rules for class U and class B. Moreso u right now.
I've googled and alex'd but to no avail.
thanks
I need to see rules for class U and class B. Moreso u right now.
I've googled and alex'd but to no avail.
thanks
#129
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,567
If you did not capture your specific fare rules at booking, you can try a dummy booking and see if the same one is still available. Alternatively you can look up the presently available fares at www.farecompare.com and your fare rule may still be posted.
#130
Join Date: Oct 2007
Location: Catania, Sicily/South Jersey (PHL)/Houston, Texas/Red Stick/airborne in-between
Programs: United Global Svs, AA PlatPro, WN RR, AZ/ITA Freccia, Hilton Diam, Bonvoy Gold, Hertz Prez, IHG
Posts: 3,535
there is not one set of fare rules for each fare class. The fare rule is based on the complete fare designation (BUA vs BA0GY for SFO-EWR or BUA vs BA0KY for IAH-EWR). Some fare classes for a particular OD can have half dozen separate fare rules.
If you did not capture your specific fare rules at booking, you can try a dummy booking and see if the same one is still available. Alternatively you can look up the presently available fares at www.farecompare.com and your fare rule may still be posted.
If you did not capture your specific fare rules at booking, you can try a dummy booking and see if the same one is still available. Alternatively you can look up the presently available fares at www.farecompare.com and your fare rule may still be posted.