Programs: continental united starwood hilton marriott
kudos to pilot
was on flt 84 atl to ewr on the 28th, announcment made flt delayed for over an hour, than a call to board at original time. Pilot stated that if we leave gate we may be allowed to leave sooner, if we stay we might be even further delayed. He kept passengers fully informed as to progress/wait time (we left waybefore original delay time) On arr at ewr also delay and we circled, but because piolt kept us fully informed of what was happening it alleviated any misgivings or anxiety
I would concur with others about writing in. In fact, I was on a recent flight and had a FA that had a CO pin with a star on part of it. The pin stood for the fact that the FA got 5 positive letters from customers within one year. Tells you alot about how many good comments they get as this is the first time in 8 years that I have scene this even with all the flying I have done.