I think they're receiving enough claims to at least warrant updates to the Radisson merchant notes, in dark green below. Maybe it's just to buy more time to research and respond.
It still doesn't explain the post-stay, "declined by Radisson" line. In fact it reinforces that the cash back should be changed from the initial $0 after the stay. Also note, there are no exclusions based on rate, other than earnings only for the cash portion of a cash&points stay. Meh . I'll give them the benefit of the doubt until my appeal is finished. This will be a one-and-done for me using TCB if actually denied.
A day after I booked, an entry in my TCB account showed tracking at $0. A couple days after my Radisson stay, another entry showed indicating the proper 10% cash back. Today, about a month later, I see the $0 entry shows declined by Radisson and the 10% entry was paid to my account. It seems that if you did not get a proper 10% entry shortly after your stay, something was wrong a while ago.
I booked the full double gold points rate as it was a work expense.
I'm glad I saw this thread as it reminded me to check my account. I signed up for TCB solely for this deal and it looks as though the $$ for my Radisson stay was authorized, but I was declined by Country Inns (I guess because I booked using Radisson's 10% link instead of Country Inn's 5% link. That's what I get for trying to be crafty. ;-))
So $5.94 is now winging it's way to my Paypal account. Better than nothing, I guess.
I checked award wallet the other day and mine and my wife's topcahsback accounts showed payable dollars. Didn't have time to get the money and was going to wait until other purchases I made cleared. but then I ran award wallet again today and i see that my available cash has dropped. On both mine and her accounts we have denied Radisson entries that were payable the other day. what a pain. I despise having to chase down people to get them to do what they are supposed to do. I have submitted claims. Hopefully everyone does and Topcahsback feels the pressure of so many claims and bad publicity. I hope the bloggers are reading this.