I got a reply to my support ticket they are hoping to restore all the referrals by next week. I just hope they do it. They have the worst IT support I have seen in a program. I don't understand why my conga referral was sitting in "confirmed" for several weeks in the first place. Maybe they only shift things over to payable once a month?
mine all went to payable too, but they are payable ay $0.00 with this note:
Info
If your transaction is now showing as Payable at 0.00, this generally means that the merchant has declined the transaction or informed us that the purchase made is not eligible for cashback.
We are not told the reason for this at this stage but it may include one the following:
You cancelled or returned the order or part of the order
You used an unauthorised promotional/voucher code not published by Top CashBack
You did not meet the merchant’s terms and conditions (see merchant’s page)
You asked for a quote but didn’t make a purchase
You used a saved/renewal quote to make your purchase
Should you see no reason for the merchant making this decision and are not affected by any of the above, please submit a Missing CashBack Claim using the form within the Customer Care Section.
same crap that happened in June that I had to open claims for. Tired of this bait and switch, wish that they would just DO THE RIGHT THING.
+1. Mine all went payable (and the Park Plaza ones show the proper 10% instead of the 5% they've been showing) but now they all have the little exclamation mark and the same note copied above. Sux.
Programs: LH M&M, SK EB, UA MP, TK Miles & Smiles Elite, Marriott Gold, A-Club Plat, PC Plat, HH Gold, CC Gold
Posts: 3,204
Quote:
Originally Posted by aviator8
I just tweeted to @Top_CashBack, and I would encourage everyone else who is getting reamed to do so also. Let people know that these guys can't be trusted.
I think it's growing pains and interactions with club Carlson. I have every one of my may and June, claims with plastic jungle, both buying and selling GCs in payable. Julys are pending for proper amount. My club Carlson are more sketchy. If you click on earnings by date, I can see that my first ones did not post properly and were resubmitted without any action by me. I have a couple that are now payable, and some others that are still screwed up. My husbands stay from last week is showing the proper amount and pending. I suspect they have the club Carlson thing fixed but have two months of screwed up accounts that happened to coincide with the promo. I suspect patience is key here and from what I can see, it takes two months from purchase to get cash back.
My two referrals that had disappeared just showed back up and now show payable. Unfortunately, I requested a cash back yesterday so I have to wait two weeks to do another one but this is a positive development.
Programs: AA, UA, US, DL, HHonors, Hyatt, Club Carlson, IHG
Posts: 347
Quote:
Originally Posted by milaohu
Totally agree with you.
Should just use Mr Rebates which gives same amount of cashback but more reliable.
Topcashback is neither top (now same 5%) nor reliable.
Mr. Rebates also gives you $7.50 welcome bonus. There seems too much hassle involved with TCB. I'm also getting the $0 payable note that everyone is complaining about recently. My prior cashback claim is also in limbo.
