Opening a Thank You network itinerary
Aug 7, 2007, 11:02 pm
#1
Original Poster
Join Date: Jun 2007
Posts: 2
Opening a Thank You network itinerary
I booked a fixed flight option through the thank you network and I tried clicking on the link to my itinerary that's in the order history but this message appeared,
There is a problem opening your itinerary at this time. If this itinerary has not been deleted and the problem persists, please call ThankYou Online Burn at 1-877-7-REDEEM (1-877-773-3336).
I called that number but they couldn't help me either. I then tried to access the itinerary through Expedia.com but it ask for an email address. I tried all the emails that I can think of but still couldn't access it. Anyone had similar problems before? Does Citi has a special email that I can use? Thanks!!!
There is a problem opening your itinerary at this time. If this itinerary has not been deleted and the problem persists, please call ThankYou Online Burn at 1-877-7-REDEEM (1-877-773-3336).
I called that number but they couldn't help me either. I then tried to access the itinerary through Expedia.com but it ask for an email address. I tried all the emails that I can think of but still couldn't access it. Anyone had similar problems before? Does Citi has a special email that I can use? Thanks!!!
Aug 16, 2007, 11:55 am
#2
Join Date: Jul 2005
Location: BOI
Programs: UA Silver, DL, AA, WN, Marriott, IHG Plat, Hertz 5*, National Exec
Posts: 285
I've had the same problem.. not sure how to get around it through Citi/Expedia. However you can always check your itineraries in the individual airline's websites. You may have to put your frequent flyer number in (which you should do anyway!), but my upcoming trip is all on UA and I can see it on UA's website.