Citibank switched my card from Visa to MC
Jun 22, 2002, 1:46 pm
#1
Original Poster
Join Date: Feb 2002
Location: Frisco, TX
Posts: 44
Citibank switched my card from Visa to MC
I got a letter in the mail yesterday. I did NOT ask to be switched, in fact I already have a MC for personal use,need to keep business use separate so I have the visa. I know there was a thread a while back but the search function won't work for me. If I call to say I don't want to switch will they leave it alone? Anything I can do? Thanks
Jun 22, 2002, 2:38 pm
#2
Join Date: Jul 1999
Location: Land of 10,000 Upgrades
Posts: 9,465
Jun 23, 2002, 8:27 pm
#6
Join Date: May 2001
Location: NYC
Posts: 319
I called customer service to request a replacement card. The CSR asked if I would like to have a Visa in lieu of a MasterCard card. He listed reasons as to why I might want to switch. After listening to him, I said no thank you I'll keep my MasrterCard. He said OK I'll send it right out to you. My new card cam with a new expiration date of 2005. I'm just curious as to why they are trying to switch everyone over to Visa.
Jun 25, 2002, 4:38 pm
#7
Join Date: Jan 2001
Location: Kingston, Ont, the limestone city
Posts: 975
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Always Travel Ready:
I called customer service to request a replacement card. The CSR asked if I would like to have a Visa in lieu of a MasterCard card. He listed reasons as to why I might want to switch. After listening to him, I said no thank you I'll keep my MasrterCard. He said OK I'll send it right out to you. My new card cam with a new expiration date of 2005. I'm just curious as to why they are trying to switch everyone over to Visa.</font>
I called customer service to request a replacement card. The CSR asked if I would like to have a Visa in lieu of a MasterCard card. He listed reasons as to why I might want to switch. After listening to him, I said no thank you I'll keep my MasrterCard. He said OK I'll send it right out to you. My new card cam with a new expiration date of 2005. I'm just curious as to why they are trying to switch everyone over to Visa.</font>
you have this reversed
Jun 27, 2002, 5:25 pm
#8
Original Poster
Join Date: Feb 2002
Location: Frisco, TX
Posts: 44
I called last night and the RUDE c.s. agent I spoke to told me there was no way to get VISA back, they aren't issuing any more Visa cards. Then I asked for the Sup, a very lovely person who kindly told me I could get my Visa back but that the MC had to be cancelled and a new card # issued, and I could't use the Visa I have if I cancel the MC, so I will use the Visa this week for Business and hopefully they can get me a new card quickly(doubtful). Then I can go about calling all of the autopay merchants(Hassle).
Oh, the Supervisor said she would be sure to discuss the original agents attitude with her!
Oh, the Supervisor said she would be sure to discuss the original agents attitude with her!
Jun 28, 2002, 3:39 pm
#10
Moderator, Argentina and FlyerTalk Evangelist
Join Date: Aug 2000
Location: MIA / EZE
Programs: Lord of Malbec & all Wines Argentine. AA EXP / Marriott Lifetime Silver / Hertz Presidents Circle
Posts: 35,681
I think its some dispute over how much money the banks get to keep from Visa vs. Mastercard....