Jun 8, 2015, 11:36 am
Last edit by: swag
Reimbursement times vary but seem to have improved in 2017, now about 2 weeks is most common. See this thread for details.
Starting for reservations made on or after July 23, 2017, this benefit will give you the average nightly rate on stays of 4+ nights, and will NOT include taxes.
FAQ
Will I be able to earn points on rooms booked via the Concierge?
Yes
What rates can the Concierge book?
Any rate you can book online at the hotel website should be bookable by the Concierge.
Are taxes included in the 4th night refund?
Currently yes. For reservations made on or after July 23, 2017, this will change and taxes will not be included.
How to book.
By phone: 1-561-922-0158 (concierge direct), or call the toll free number on the back of your card.
By email: Send to [email protected].
Include:
Terms & Conditions: https://www.citi.com/credit-cards/additional-info/citi.action?ID=AdditionalInfo-CitiPrestige
Starting for reservations made on or after July 23, 2017, this benefit will give you the average nightly rate on stays of 4+ nights, and will NOT include taxes.
FAQ
Will I be able to earn points on rooms booked via the Concierge?
Yes
What rates can the Concierge book?
Any rate you can book online at the hotel website should be bookable by the Concierge.
Are taxes included in the 4th night refund?
Currently yes. For reservations made on or after July 23, 2017, this will change and taxes will not be included.
How to book.
By phone: 1-561-922-0158 (concierge direct), or call the toll free number on the back of your card.
By email: Send to [email protected].
Include:
- Your name & email
- Last 4 digits of your card number
- Hotel name (plus address or link if it may be confused with a similar named property)
- Stay dates
- Number of guests in the room
- Any rate type requests (AAA, AARP, etc)
- Your hotel chain loyalty number, if applicable
Terms & Conditions: https://www.citi.com/credit-cards/additional-info/citi.action?ID=AdditionalInfo-CitiPrestige
Anybody used the Citi Prestige 4th night free hotel benefit? (Dec 2014 - Jul 22,2017)
Jan 9, 2015, 12:52 am
#46
Join Date: Jun 2011
Posts: 794
This feature is listed as a MasterCard benefit. I take this to mean that MasterCard, not Citi, has contracted with Carlson Wagonlit. This suggests that it will also become available on other MasterCard World Elite products -and- that Citi will not determine when the benefit is changed or withdrawn.
The terms are poorly worded, but I read the final sentence to mean that the room must be occupied by the primary cardholder. Other interpretations are plausible (see post 26, but note that it was booked under a prior version of the program):
The terms are poorly worded, but I read the final sentence to mean that the room must be occupied by the primary cardholder. Other interpretations are plausible (see post 26, but note that it was booked under a prior version of the program):
Jan 10, 2015, 11:07 am
#47
Join Date: Apr 2013
Posts: 294
According to the phone agent, it's not allowed to get consecutive 4 night period credits
She claimed that a 1 day gap is allowed and said I'd have to stay somewhere else for that night (but obviously can just book that night separately and stay at the same place)
I'm guessing that if 2 4 day reservations were made separately, that it would work, but not sure if I want to try!
She claimed that a 1 day gap is allowed and said I'd have to stay somewhere else for that night (but obviously can just book that night separately and stay at the same place)
I'm guessing that if 2 4 day reservations were made separately, that it would work, but not sure if I want to try!
Jan 10, 2015, 7:21 pm
#48
Join Date: Oct 2006
Posts: 191
2x Complimentary 4th Night
I also tried a few weeks ago to get 2x complimentary 4th night since I would have two separate rooms reserved for four nights. This would have been one reservation for my wife and me and one for her parents. I pushed the issue with Ten Group concierge and the final reply was that it was not allowed. I do not agree and think the terms and conditions do allow for it—especially since this is promoted as a “There's no limit to the number of times you can use this benefit…”
I planned to make my reservation and then wait a couple of days and make the additional room reservation and see what happened. If I did not see the credit I planned to request the additional credit and ask Citi directly instead of Ten Group. However—our plans changed and now we are only staying at this property three nights. I would like to hear others’ success with this scenario.
I do vaguely remember mention in the past of getting two credits for two concurrent reservations. However, I am certain this was under the previous complimentary 4th night program that only had designated participating hotels. This was prior to the any hotel complimentary 4th night benefit administered through Carlson Wagonlit Travel.
I planned to make my reservation and then wait a couple of days and make the additional room reservation and see what happened. If I did not see the credit I planned to request the additional credit and ask Citi directly instead of Ten Group. However—our plans changed and now we are only staying at this property three nights. I would like to hear others’ success with this scenario.
I do vaguely remember mention in the past of getting two credits for two concurrent reservations. However, I am certain this was under the previous complimentary 4th night program that only had designated participating hotels. This was prior to the any hotel complimentary 4th night benefit administered through Carlson Wagonlit Travel.
Jan 12, 2015, 12:05 am
#49
Join Date: Apr 2013
Posts: 294
Supposed to be bookings only for yourself so can't really have concurrent
Just got disappointing email about hotel that's on booking.com
Dear Mr.,
I hope this email finds you well.
My name is Nicolly and as your Citi Prestige Concierge I will be assisting you with your hotel reservation in Tel Aviv.
I tried to call you earlier but unfortunately was not able to reach you.
I would like to inform you that were are not able to offer the 4th night free benefit at the Diaghilev Hotel, as it is a boutique hotel and does not accept reservations made for a travel agency. Would you be interested in some other hotel suggestion in Tel Aviv?
Have a great Sunday!
Kind Regards,
Just got disappointing email about hotel that's on booking.com
Dear Mr.,
I hope this email finds you well.
My name is Nicolly and as your Citi Prestige Concierge I will be assisting you with your hotel reservation in Tel Aviv.
I tried to call you earlier but unfortunately was not able to reach you.
I would like to inform you that were are not able to offer the 4th night free benefit at the Diaghilev Hotel, as it is a boutique hotel and does not accept reservations made for a travel agency. Would you be interested in some other hotel suggestion in Tel Aviv?
Have a great Sunday!
Kind Regards,
Jan 12, 2015, 10:04 pm
#50
Join Date: Jan 2006
Posts: 30
Is the credited night always the 4th one? For example, if one books Dec 28-Jan 1, at most hotels the 4th night will be the most expensive one, being NYE and all. Will they really credit that particular one, regardless of rate variations? Or do they average out the rates and credit 25% of the overall booking cost?
Jan 12, 2015, 11:42 pm
#51
Join Date: Jan 2015
Posts: 71
For a reservation at a Hilton where your credit card is normally not charged until checkout, will the same be true when booking using the 4th night free benefit?
Or will Carlson Wagonlit charge your card at the time of booking and then refund you if you cancel the reservation? I'm assuming they will follow the same deposit rules that would apply if you made the reservation yourself on the hotel's website, but just want to check.
Or will Carlson Wagonlit charge your card at the time of booking and then refund you if you cancel the reservation? I'm assuming they will follow the same deposit rules that would apply if you made the reservation yourself on the hotel's website, but just want to check.
Jan 13, 2015, 7:36 am
#52
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,954
Receive one complimentary night (room rate for the fourth night and applicable taxes only) for any consecutive four-night hotel stay booked directly with a MasterCard designated travel advisor. Hotel imposed fees and incidental guest charges are the Cardmember's responsibility. The value of the complimentary night will be the actual rate, as provided by the designated travel advisor, on that fourth night of the reservation, even if the rate is different from the rate on other nights. Cardmember will be charged the total cost of the stay at checkout and will receive a credit to the credit card statement for the cost of the fourth night (and the applicable taxes). If the cardmember books a special "pre-paid" rate this may require upfront payment in full, at time of booking. Payment in full is defined as pre-payment for the total of all four consecutive nights. Only one complimentary night is eligible per each stay. A stay is consecutive nights booked and stayed on one reservation and does not include back-to back stays. Back-to back stays are stays at the same hotel booked on two reservations (as an example, you book four nights at a hotel on one reservation for Monday, Tuesday, Wednesday and Thursday and book another four nights on another reservation for Friday, Saturday, Sunday and Monday. In this situation, you would only be eligible for one complimentary night for the 8 night stay). Rates provided will be equal to or lower than the lowest publicly-available fare at the hotel's official website. The benefit can only be used by the primary account cardholder.
Jan 15, 2015, 9:31 am
#53
Join Date: Jan 2015
Posts: 71
Anyone have experience using the 4th night free benefit at a Hilton? I'm wondering if you get the Gold benefits (free breakfast) if the reservation is booked via Carlson Wagonlit instead of directly on the Hilton website.
Jan 15, 2015, 10:03 am
#54
Join Date: Dec 2014
Posts: 122
Is the condition of the free breakfast booking directly with Hilton, or is it simply a benefit of being Gold? If it's a Gold benefit, you should receive it. You can attach an elite number to the reservation at the time of booking with the concierge/CWT.
Jan 15, 2015, 11:35 am
#55
Join Date: Jan 2015
Posts: 71
It is a benefit of being Gold, so sounds like it should be ok. Thanks!
Jan 15, 2015, 3:09 pm
#56
Join Date: Apr 2013
Posts: 294
OK this service in my limited usage has been absurdly poor. I requested a list of ryokan style lodging in Kyoto for a 4 day period.
After 12 hours I got an email that said see attached with no attachment. I immediately responded to notify them.
24 hours later I got an email with a single hotel recommendation that is not a ryokan and is $500+/night.
So does this service always suck or am I getting unlucky?
After 12 hours I got an email that said see attached with no attachment. I immediately responded to notify them.
24 hours later I got an email with a single hotel recommendation that is not a ryokan and is $500+/night.
So does this service always suck or am I getting unlucky?
Jan 15, 2015, 4:30 pm
#57
Join Date: Dec 2014
Posts: 122
OK this service in my limited usage has been absurdly poor. I requested a list of ryokan style lodging in Kyoto for a 4 day period.
After 12 hours I got an email that said see attached with no attachment. I immediately responded to notify them.
24 hours later I got an email with a single hotel recommendation that is not a ryokan and is $500+/night.
So does this service always suck or am I getting unlucky?
After 12 hours I got an email that said see attached with no attachment. I immediately responded to notify them.
24 hours later I got an email with a single hotel recommendation that is not a ryokan and is $500+/night.
So does this service always suck or am I getting unlucky?
Jan 15, 2015, 9:33 pm
#58
Join Date: Nov 2008
Location: ORD
Programs: AA PLT
Posts: 2,781
Do the available rates tend only to be rates published directly from the hotel? Or rates available from bigger OTAs too?
Jan 16, 2015, 1:55 am
#59
Join Date: Apr 2013
Posts: 294
Yeah I tried that last time and they claimed they couldn't book it since it was a "boutique" hotel. Since ryokans (traditional Japanese-style hotels) are pretty much all boutiques, I was going for a list of ones they could book, but maybe they can't book any or something.
Jan 21, 2015, 11:17 am
#60
Join Date: Mar 2004
Location: Baltimore MD
Posts: 3,457
I'm looking into getting a CitiPrestige, primarily for the 4th night free benefit. Does anyone have any experience with using this card at higher end hotels, particularily looking at the Aman and Four Seasons chain. thanks!
FDW
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