Jun 8, 2015, 11:36 am
Last edit by: swag
Reimbursement times vary but seem to have improved in 2017, now about 2 weeks is most common. See this thread for details.
Starting for reservations made on or after July 23, 2017, this benefit will give you the average nightly rate on stays of 4+ nights, and will NOT include taxes.
FAQ
Will I be able to earn points on rooms booked via the Concierge?
Yes
What rates can the Concierge book?
Any rate you can book online at the hotel website should be bookable by the Concierge.
Are taxes included in the 4th night refund?
Currently yes. For reservations made on or after July 23, 2017, this will change and taxes will not be included.
How to book.
By phone: 1-561-922-0158 (concierge direct), or call the toll free number on the back of your card.
By email: Send to [email protected].
Include:
Terms & Conditions: https://www.citi.com/credit-cards/additional-info/citi.action?ID=AdditionalInfo-CitiPrestige
Starting for reservations made on or after July 23, 2017, this benefit will give you the average nightly rate on stays of 4+ nights, and will NOT include taxes.
FAQ
Will I be able to earn points on rooms booked via the Concierge?
Yes
What rates can the Concierge book?
Any rate you can book online at the hotel website should be bookable by the Concierge.
Are taxes included in the 4th night refund?
Currently yes. For reservations made on or after July 23, 2017, this will change and taxes will not be included.
How to book.
By phone: 1-561-922-0158 (concierge direct), or call the toll free number on the back of your card.
By email: Send to [email protected].
Include:
- Your name & email
- Last 4 digits of your card number
- Hotel name (plus address or link if it may be confused with a similar named property)
- Stay dates
- Number of guests in the room
- Any rate type requests (AAA, AARP, etc)
- Your hotel chain loyalty number, if applicable
Terms & Conditions: https://www.citi.com/credit-cards/additional-info/citi.action?ID=AdditionalInfo-CitiPrestige
Anybody used the Citi Prestige 4th night free hotel benefit? (Dec 2014 - Jul 22,2017)
Sep 20, 2015, 9:47 am
#526
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Upper Sternistan
Posts: 10,033
Sep 20, 2015, 10:06 am
#527
Join Date: Jun 1999
Location: NYC/LA
Programs: DL Plat, AA Plat Pro, Marriott Titanium, IHG Diamond Amb
Posts: 7,486
To receive your complimentary night (via a statement credit) you must:
- Make a reservation for a minimum, consecutive four-night stay by contacting the Citi Prestige Concierge, to book directly with a designated travel advisor
- Fully pay for your stay with a Citi Prestige Card
Sep 20, 2015, 10:54 am
#528
FlyerTalk Evangelist
Join Date: Mar 2013
Programs: DL PM, MR Titanium/LTP, Hilton Diamond
Posts: 10,130
Just got the card and wanted to check on the best strategy for 4th night free on a 4 night stay in Santorini.
The CWT website shows the hotel in question at $323/night including taxes while the hotels actual website has a prepaid rate of $264/night and flexible rate of $294/night both including taxes.
All told it's roughly $100 cheaper on the hotel website and there are slightly smaller rooms offered on the hotel website that and reflected on the CWT website.
I'd obviously prefer to take the cheaper rate with the 4th night free (and the slightly cheaper suite) - is this just a matter of needing to call in and direct them to the hotel website and ask for a price match?
The CWT website shows the hotel in question at $323/night including taxes while the hotels actual website has a prepaid rate of $264/night and flexible rate of $294/night both including taxes.
All told it's roughly $100 cheaper on the hotel website and there are slightly smaller rooms offered on the hotel website that and reflected on the CWT website.
I'd obviously prefer to take the cheaper rate with the 4th night free (and the slightly cheaper suite) - is this just a matter of needing to call in and direct them to the hotel website and ask for a price match?
Sep 20, 2015, 1:22 pm
#529
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,953
The CWT website is used only an indicator that CWT should be able to book the property. The rates advertised on the hotel's own website are the starting point referenced in the benefit terms.
Rates provided will be equal to or lower than the lowest publicly-available fare at the hotel's official website.
Sep 20, 2015, 1:36 pm
#530
FlyerTalk Evangelist
Join Date: Mar 2013
Programs: DL PM, MR Titanium/LTP, Hilton Diamond
Posts: 10,130
Sep 20, 2015, 3:47 pm
#531
Join Date: Nov 2008
Location: ORD
Programs: AA PLT
Posts: 2,781
I wish we could go back and erase all references to the CWTVacations site from this thread -- seems to create many more questions than it solves.
Sep 21, 2015, 10:23 am
#532
Join Date: Jul 2010
Location: 718
Programs: Hyatt Globalist, Hilton Diamond, Marriott Platinum, IHG Diamond
Posts: 967
Went through a lot pages of the thread but did not see any data points regarding 4th nt free + Hyatt DSU. Has anyone tried this and received the 4th nt refund? or is it not worth the risk to try..
Sep 21, 2015, 7:18 pm
#533
Join Date: Dec 2014
Posts: 177
What risk? If they book it and confirm the benefits then you'll get it.
Sep 21, 2015, 7:29 pm
#534
Join Date: Jun 2014
Location: FL
Programs: AA EXP, Hyatt Diamond, SPG Plat, IC Plat Amb, HH Diamond, Marriott Platinum
Posts: 1,299
Best stay ever! Everything posted as it was supposed to
Sep 21, 2015, 7:31 pm
#535
Join Date: Feb 2000
Posts: 6,544
the risk would be in the way that Hyatt Gold Passport alters the travel agent booked reservations when applying the Diamond Suite Upgrade. Hyatt's internal process for DSU application is inconsistent, but sometimes involves changing the rate plan to the Hyatt Daily Rate, the room type to the Suite, and the rate to the prevailing suite rate. The prevailing suite rate is then altered in a process a few hours later back to the originally booked price and the DSU is deducted from the Diamond's account.
There seem to me to be plenty of snafu points in the above process. Just be sure to pay with the Citi Prestige card (forgo the 5% Open savings), and I'd say the risk is pretty much zero that you wouldn't eventually get the 4th night credit, perhaps after a manual request.
There seem to me to be plenty of snafu points in the above process. Just be sure to pay with the Citi Prestige card (forgo the 5% Open savings), and I'd say the risk is pretty much zero that you wouldn't eventually get the 4th night credit, perhaps after a manual request.
Sep 23, 2015, 10:21 am
#536
Join Date: Aug 2012
Location: LAX,BUD
Programs: AA EXP,SPG G
Posts: 249
i've been having difficulties with hotels in brazil.They keep quoting a $50/night higher rate than the OTAs for my preferred hotel in Rio (Relais Santa Teresa) and unfortunately they won't match...
Tried a couple of hotels in Buzios too put I got a reply for all that it doesn't show in the GDS.
Tried a couple of hotels in Buzios too put I got a reply for all that it doesn't show in the GDS.
Sep 23, 2015, 10:41 am
#537
Join Date: Nov 2008
Location: ORD
Programs: AA PLT
Posts: 2,781
i've been having difficulties with hotels in brazil.They keep quoting a $50/night higher rate than the OTAs for my preferred hotel in Rio (Relais Santa Teresa) and unfortunately they won't match...
Tried a couple of hotels in Buzios too put I got a reply for all that it doesn't show in the GDS.
Tried a couple of hotels in Buzios too put I got a reply for all that it doesn't show in the GDS.
Sep 23, 2015, 12:05 pm
#538
Join Date: Aug 2012
Location: LAX,BUD
Programs: AA EXP,SPG G
Posts: 249
unfortunately the hotels site shows even more($303). nov 25-29 it's 210 on expedia,hotels.com,orbitz but CWT agent doesn't have anything under 250.
Sep 23, 2015, 12:37 pm
#539
Join Date: May 2015
Posts: 15
CWT won't match OTAs, just the hotel's website. At this point, you just have to do the math. It seems to me that CWT is still the better deal (250x3=750< 210x4=840).
Sep 23, 2015, 12:51 pm
#540
Join Date: Nov 2008
Location: ORD
Programs: AA PLT
Posts: 2,781
Just checked the GDS we have access to at work, and the lowest I see in there is $247. Check the hotel at HotelsCombined; I'm seeing rates as low as $135 on otel.com, so you may be able to do even better than the options you mentioned.