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Citi AA credit cards, except Executive. (2013-2014)

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Old Jun 13, 2013, 2:57 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: mia
This wiki is no longer being maintained/updated.

See the new thread & wiki at http://www.flyertalk.com/forum/citi-...24-months.html.

* * *


SEE NEW THREAD - 50K AA Cards


As of Sunday August 25, 2013:
Reports indicate personal cards can no longer be rapidly churned.

Click HERE to review the previous thread on this topic.

Recommended Application Procedure:
Clear cache and cookies prior to applying or use an incognito or private browsing session to apply. Opening multiple different apps in different windows or tabs or failing to clear cookies/cache has resulted in people receiving a lesser offer.

For information on the Executive version of this card, with $450 annual fee, not waived, see: Up to 100k miles Citi Executive AAdvantage offers

MOST CURRENT 50K LINKS:

Citi Personal and Business:50K miles & two Admirals Club one-day passes after $3000 spend in 3 months, $95 fee waived first year.

Citi AA Platinum Personal Mastercard, 50,000 miles after $3k spend in 3 months. $95 annual fee, waived first year. Landing page available here. This is a CHIP and Signature card.

Landing page for 50K Business and Personal MC requires $3K spend in 3 months. $95 annual fee, waived first year. This page leads to the following application pages:
Landing page for 50K Business and Personal MC after $3K spend in 3 months. $95 annual fee, waived first year. This page leads to the following application pages:
Landing page for 50K Business and Personal MC after $3K spend in 3 months. $95 annual fee, waived first year. This page leads to the following application pages:
Landing page for 50K Business MC after $3K spend in 3 months. $95 annual fee, waived first year. This page leads to this application page.

OTHER PERSONAL CARDS

Citi Platinum Select Mastercard. 30,000 miles after $1k spend in 3 months. $95 annual fee, waived first year. Up to $100 statement credit for AA purchases. Landing page available here.

Citi Platinum Select Mastercard. 30,000 miles after $1k spend in 3 months. $95 annual fee, waived first year.

Citi Gold Mastercard. 25,000 miles after $750 spend in 3 months. $50 annual fee, waived first year. Landing page available here

If you are already a Citigold customer, read this post from the Miles Professor about another 50K offer from your branch office for the American Airlines credit card.

OTHER BUSINESS CARDS

Citi Business MasterCard. 40,000 miles after $3k spend in 3 months. $95 annual fee, waived first year. Landing page available here.

Citi Business Mastercard. 35,000 miles after $1.5k spend in 3 months.

Citi Business Mastercard. 30,000 miles after $1k spend in 3 months. $95 annual fee, waived first year. Landing page available here.

Citi Business Mastercard. 30,000 miles after $1k spend in 3 months. $95 annual fee, waived first year. Up to $100 statement credit for AA purchases. Landing page available here.


Citibank Contacts/Resources (Please add the others that you know)
  • Application status: https://www.accountonline.com/cards/...?screenID=3187
  • (800) 695-5171 – Personal Application Status and Reconsideration Line with live rep
  • (800) 763-9795 – General Personal Application Inquiries with live rep
  • (800) 645-7240 – Business Application Status and Reconsideration Line, dial option 3 then option 1 for application status
  • (800) 288-4653 – Business Application Status and Reconsideration Line, dial option 3 then option 1 for application status
  • (866) 606-2787 – General Application and Account Questions with live rep
  • (888) 201-4523 – Application status
  • (866) 606-2961 – Reconsideration Line.
  • Twitter : @AskCiti. Very powerful tool.
  • Executive Office - useful for getting a more empowered agent for reconsideration purposes: CitiBank Executive Review Department, P.O. Box 6000, Sioux Falls, SD 57117

FAQ
  1. Are these AA cards churnable?
  2. What are the most current time-restriction rules in applying for all Citi cards?
  3. Do I need to close existing cards before applying?
  4. When should I close existing Citi accounts?
  5. Can I apply for a business card if I don’t have a business?
  6. Can I buy Visa gift cards to meet my minimum spend?
  7. Do I get 10% back when redeeming miles for awards?
  8. Do I have to use my own AAdvantage number on applications?
  9. There is nothing on the application page stating the bonus miles. How do I know what I will be getting?
  10. When will my bonus miles post?
  11. I met the minimum spend. Why does my statement say "Miles Reported to AA: 0"?
  12. Can I cancel a card using secure messaging?
  13. I activated the card online and got a message about this card replacing an old card. What does that mean?
  14. Which credit bureau does Citi pull and can I force them to use a different one?

1. Are these AA cards churnable?
Yes and No. The general rules are:
  • Personal AA cards: As of August 25, 2013 all linked personal AA cards in this thread can be churned only after Citi decides that you are no longer an existing cardmember. This usually occurs between 12 and 26 months after your last successful AA personal card approval of any type including AA Executive card(s). If you want both a Platinum card and an Executive AA card and are eligible under the 12-26 month rule, get the Platinum card first or the Executive card will restart the clock. Although it is not a hard-and-fast rule, 18 months after previous approval is the most common. YMMV. You do not need to cancel old personal cards.
    • Note: You cannot circumvent this rule by applying for a card type different from your previous Citi AA card. If your last personal AA card was a Visa, the waiting period for your next personal AA card will be the same regardless of whether you apply for a Visa, MC, or Amex.

  • Business AA cards: have been churnable repeatedly by some people without restriction other than the general Citi application rules. Apply once every 91-95 days. For unknown reasons, some other people have been unable to churn business cards at all. Also, some (but not all) people need to completely cancel their previous business card (ie, cancel both the card account and the associated master account) before they can apply for another business card.

    Note: If you encounter difficulty in obtaining a Citi AA business card after holding one before, it may because of the unusual way Citi sets up business accounts. The business account per se has its own master number; like a standard MC/Visa, this master account number is 16 digits. In addition, each card on the account has its own 16-digit card number. Each of these numbers, including the number for the primary cardholder, is different from the master account number.

    Sometimes, when you call to close your card account, all the card numbers are canceled but the master account remains open. When this happens, subsequent applications for a business card may encounter difficulty. Online, there should be a dropdown of accounts under your business login; the number that match your card number is your card account, the number that does not match your card number is your master account. When cancelling, ask to cancel both accounts, giving the last 4 digts of each (as shown in that dropdown).


2. What are the most current time-restriction rules in applying for all Citi cards?
  • Only 1 Citi application of any kind per week (8 days to be safe).
  • No more than 2 Citi applications of any kind in 60 days (65 days to be safe).
  • No more than 1 Citi business application in 90 days (95 to be safe). This does not override the rules above.

While the day limits are a little flexible by a few days either way and YMMV, the rules themselves are not flexible. Note: In applying the rules above, count all Citi applications, including denials and/or applications for non-AA cards.

Mixed type Example:
Day 1 60K HHonors Visa
Day 9 or later 50K Personal Platinum Visa
Day 66 or later 50K Business #1
Day 74 or later 60K Executive
Day 161 or later 50K Business #2
18 Months, 74 days or later 50K Personal Platinum Visa

Not sure what day you applied? The date is written year, month, day in the application number: 201402280000 means you applied on Feb 28, 2014


3. Do I need to close existing cards before applying?
No. There is no requirement that you close previous personal accounts. People have reported having 4 or more of the exact same card. However, many people have reported problems getting AA Business cards if they have an open Business account.


4. When should I close existing Citi accounts?
This is a matter of personal preference. Citi cards can be closed immediately after receiving a bonus and paying off the balance. There are no verifiable reports of Citi clawing back miles (exception - miles were clawed back for returned merchandise around November 2011).

Reasons to keep accounts open:
  • Having large credit lines improves your utilization percentage.
  • Maintaining old cards improves average age of cards.
  • Credit lines can be moved from old cards to new cards.
  • Anecdotal evidence suggests that Citi counts the credit lines of recently-closed accounts for 3-6 months against your total available credit.
  • You can receive retention offers once every 6 months per card. See this thread for details on the latest retention offers.

Reasons to close accounts:
  • Having a large amount of available credit with Citi will eventually reduce your chances of instant approval. Your application will automatically be reviewed if your CL's total 75K or more. This may also result in a large disparity between existing account CL's and new CL's, such as 20K, 20K and 1K for a new card, as an example.
  • There is little incentive to pay an annual fee if it is not waived.
  • The annual fee on Business cards is rarely waived.
  • Having a large number of open Citi cards will show up on your credit report and may affect non-Citi applications as well as the overall age of your accounts.


5. Can I apply for a business card if I don’t have a business?
Anyone can apply for a business card. You do not need a registered business with an EIN. If you do not have a business with an EIN or with bills/accounts in the business name, you can apply using your name as the business. The three possibilities are that: 1. You could be approved unconditionally, 2. You could be asked to fax a couple of bills or accounts (water, electricity, gas, cable, or phone bills, bank accounts, etc.) in the name of the business to Citi, or 3. You could be required to fill out and send a 4506-T tax form. Whatever you do do not make up income etc. about the business. Plenty of people have been issued cards for businesses with $0 annual revenue, 1-5 employees, and 0 years in business.


6. Can I buy Visa gift cards to meet my minimum spend?
Purchases from banks are almost always coded as a cash advance regardless of what they are for. Purchases from stores, e.g. CVS, are almost always coded as a purchase.
If you are concerned about it, it’s recommended to send a secure message Citi and have them set your Cash Advance limit to zero. Phone CSRs often say they can not do this.


7. Do I get 10% back when redeeming miles for awards?
It depends. First, the rebate program (which began in April 2012) applies only to holders of these cards:
  • Citi Platinum Select AAdvantage Visa Signature
  • Citi Platinum Select AAdvantage World MasterCard
  • Citi Platinum Select AAdvantage World Elite MasterCard
  • Citi Select AAdvantage American Express
It does not apply to the Citi Gold World MasterCard, Citi Executive products, or some of the Citi Business cards.

Also, the maximum rebate for any cardholder in a single calendar year is 10,000 miles. Having more than one qualifying Citi AA card will not allow you to receive a larger rebate; the restriction applies per AAdvantage account.

For more on the 10% rebate benefit, see Citi 10% miles back / rebate for reward redemption.


8. Do I have to use my own AAdvantage number on applications?
Yes. The name on the card application must match the name on the AAdvantage account. You cannot apply for multiple cards for different people and use the same AAdvantage account number. AA does not care or even know how many Citi accounts you have so there is no harm in having your AAdvantage account number associated with multiple cards in your name. If you forget to add your AAdvantage account number to your application, an AAdvantage account in your name will be created and can later be merged with your existing account by calling AA.


9. There is nothing on the application page stating the bonus miles. How do I know what I will be getting?
You need to have faith in the people here if you want to maximize your miles. The people on this board constantly apply for these cards and report back what they are told are the benefits and what they actually receive. The way Citi works is that if you are approved for a card, you will get the bonus associated with the link you applied under as long as you make the minimum spend. It does not matter if you already had the card or anything else. If you are approved - then you get the bonus. The two exceptions to this are: 1. If you fail to clear your cache and accidentally load a cached application, you get the miles associated with that application and 2. Some people have recently succeeded in 'bumping the bonus' by contacting Citi and requesting a match to a 50K offer after applying for a 40K card. If you don't feel like trusting in the experiences of others, then apply for an offer with a landing page.


10. When will my bonus miles post?
Two working days after the date of the statement containing the charge that takes you across the spend threshold. It posts overnight, it'll be there when you check your AAdvantage account in the morning.


11. I met the minimum spend. Why does my statement say "Miles Reported to AA: 0"?
No one knows exactly why this is happening to some people (Citi blames AA, AA blames Citi, and both blame the merger). It supposedly has something to do with the time it takes them to properly link your AAdvantage number to your card. There are two ways to deal with this:
  • Wait 1-2 statement periods, and see if the points post on their own. Per Citi, it can take this long for the accounts to link.
  • Call AA (1-800-882-8880) and open a case about it. Most people have had their miles post within 2 weeks of doing this.

For ongoing discussion, see Some AA Citi Card miles not transferred to AAdvantage accounts [Q3 2013 - Q1 2014]


12. Can I cancel a card using secure messaging?
Yes, assuming you have set up the credit card in your Citi account. Quick and easy.


13. I activated the card online and got a message about this card replacing an old card. What does that mean?
When activating cards online, Citi normally displays the text:

"This account replaces your old account, which is now closed. Statements for your old account will be available for up to 6 months. Your current account summary and unbilled transactions are now listed under your new account number."
This is normal and is supposed to be displayed when activating a replacement card but it seems to display even when activating a brand new card. This is nothing to worry about.


14. Which credit bureau does Citi pull and can I force them to use a different one?
Citi appears to use Experian most frequently, followed by Equifax. For some people they pull both. It depends on where you are located. You can check the Credit Boards database to see where card issuers have pulled recently.

For the most part, freezing Experian, or another bureau, will not cause Citi to pull a different bureau. They will almost certainly require you to unfreeze the bureau they wish to pull or deny your application. Some people have been successful providing the PIN but others have not. Mostly, freezing a credit bureau in an attempt to force Citi to pull a different one seems to waste time, money, and effort for little result. But YMMV.

For one person's experiences with various card issuers, check here.


For rules and info on any offers that include Admirals club passes or statement credits, see here.
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Citi AA credit cards, except Executive. (2013-2014)

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Old Mar 4, 2014, 9:13 pm
  #4321  
 
Join Date: Apr 2007
Posts: 1,857
Originally Posted by Superorb
Date of application.
Perfect, thanks. 100k Exec card #2, here I come.
bobert24 is offline  
Old Mar 4, 2014, 10:02 pm
  #4322  
 
Join Date: Apr 2009
Location: SMF
Posts: 1,262
What a nightmare. I don't know if a merchant can double back on a return transaction and have post the same original date.

My advice: life is too precious to throw it all away over this. And, don't play any lotto for a while because luck is not something likely to be courting you right now. Recommend increasing life insurance, playing extra cautious with everything. You may be in a danger zone.
Tailgater is offline  
Old Mar 5, 2014, 12:19 am
  #4323  
 
Join Date: Apr 2005
Location: SAN
Programs: AA Gold, Bonvoy Gold, DL Gold
Posts: 1,197
Amazon can't undo a return. I just had an issue with them, they charged my card to "undo" a return they claimed they never received, and the date of the recharge was the current day, not the original day. I sent them the UPS tracking via online chat and then again reversed the charge, this reversal was on yet a different day.

So long story short, to the best of my knowledge through personal experience, a merchant can't undo and redo a charge, they can only charge and refund on the date they push the transaction.

The only exception would be if a merchant uses a carbon slip, then the date on the slip is the transaction date. Maybe a merchant will backdate a carbon slip for you? Otherwise best to plead with Citi. Tough situation, keep us posted.
WheelsFirst is offline  
Old Mar 5, 2014, 1:38 am
  #4324  
 
Join Date: Apr 2012
Posts: 432
Originally Posted by WheelsFirst
The only exception would be if a merchant uses a carbon slip, then the date on the slip is the transaction date. Maybe a merchant will backdate a carbon slip for you? Otherwise best to plead with Citi. Tough situation, keep us posted.
It will show the posted date and the transaction date as the date they sent it in. At least this is what happened when I did a manual imprint carbon slip charge that took four months to post. The original trans date didn't backdate.
Nick92 is offline  
Old Mar 5, 2014, 2:42 am
  #4325  
 
Join Date: Nov 2011
Posts: 7
I'm a little confused about when the rules apply (or don't) for mail offers. I applied for a business card last Friday, but was rejected. I have a mail offer for 45k points after 2k spend. Can I apply for that now or should I wait until 8 days have passed from my last application?
Ty Webb is offline  
Old Mar 5, 2014, 5:51 am
  #4326  
 
Join Date: Feb 2014
Location: MD-DC-VA
Posts: 50
Wow, those fraud alerts on the 100k Exec card are really annoying.

Received the card last week, first small warm-up purchases went through, but two beans at CVS ($980 total) got denied. Called the number on the back of the card and the guy on the line said that such a purchase at a drugstore is highly unusual, especially on a new card (he most likely never read flyertalk). He refused to unblock the card, stating that I will need to fax them some documents. Meanwhile Citi "closed" all my three cards (that's what it says in the online accounts). My oldest card with Citi is fouryears old, never carry any balance! Had to fax in SSN, lease, utility bill, ID - will see what happens. Citi certainly sucks, never had any trouble with Chase, Amex etc. Not sure if 100K miles are worth those troubles.
belltower is offline  
Old Mar 5, 2014, 10:22 am
  #4327  
 
Join Date: Apr 2007
Posts: 1,857
Originally Posted by Ty Webb
I'm a little confused about when the rules apply (or don't) for mail offers. I applied for a business card last Friday, but was rejected. I have a mail offer for 45k points after 2k spend. Can I apply for that now or should I wait until 8 days have passed from my last application?
This is a two part answer: one for general reference, and one for your exact situation:

For general reference to others reading the thread:
From experience: the rules still apply, even with a mailed offer. That mailed offer was almost certainly mailed out before your previous application, and the list of people for it to be sent to was probably put together weeks or months ago. So yes, you still have to follow the timing rules.

Alos, be sure to read the terms carefully - I almost screwed myself taking advantage of a mailed offer last year, because I assumed that the terms (re: churning) were the same as the ones I found on FT.

For your situation:
You were denied for a Citi card last week. The chances of you being approved for another one this week are very slim. The general advice is to let the 65 day timer reset from the date of that application, and then try again (this is per the wiki in this thread: http://www.flyertalk.com/forum/credi...e-posting.html).

Did they say why you were denied?
bobert24 is offline  
Old Mar 5, 2014, 10:33 am
  #4328  
 
Join Date: Apr 2007
Posts: 1,857
Originally Posted by belltower
Wow, those fraud alerts on the 100k Exec card are really annoying.

Received the card last week, first small warm-up purchases went through, but two beans at CVS ($980 total) got denied. Called the number on the back of the card and the guy on the line said that such a purchase at a drugstore is highly unusual, especially on a new card (he most likely never read flyertalk). He refused to unblock the card, stating that I will need to fax them some documents. Meanwhile Citi "closed" all my three cards (that's what it says in the online accounts). My oldest card with Citi is fouryears old, never carry any balance! Had to fax in SSN, lease, utility bill, ID - will see what happens. Citi certainly sucks, never had any trouble with Chase, Amex etc. Not sure if 100K miles are worth those troubles.
Interesting. I got a fraud alert on mine a couple weeks ago, and ended up having to call twice to get it removed, but that was all. None of my other citi cards were affected (although I have had some for around a decade, so that probably doesn't hurt anything).

I had called and put a large spend notification on the card beforehand, but that only seems to have done so much good - they referenced it when I called to clear the fraud alert, but I did still get an alert. I think there may be varied opinions on the wisdom of letting them know about large spends in advance - perhaps someone else could weigh in with a little more info.

What was the CL on this card? You didn't charge >50% of your CL in a couple days or anything, did you?

Definitely let us know what happens.
bobert24 is offline  
Old Mar 5, 2014, 1:07 pm
  #4329  
 
Join Date: Dec 2013
Location: BOS
Programs: AA Gold, IHG Plat AMB, Hilton Gold, SPG
Posts: 156
Just finished my call with the Citi representative and I still felt quite confused about their operation.
I was approved for the personal AA card 2 days ago and since then I have been trying to call them to get my card over-night to me. When I called yesterday, they told me that I have to wait for the approval email and then process my over-night shipping request. Oddly, once I received that email from Citi today and called them right away, they told me that sorry, the card has been processed and we cannot fulfill your request. Please be expected to receive your card in 5-7days.
I was hoping that I could have this card with me when traveling on AA this weekend but I guess it is not happening...
sincera4565 is offline  
Old Mar 5, 2014, 2:27 pm
  #4330  
 
Join Date: Oct 2011
Posts: 4,166
I tried to expedite and they said it wasn't offered, 7 days till I should receive it. Hopefully one of the office stores does a vGC promo again after this week.
Superorb is offline  
Old Mar 5, 2014, 2:35 pm
  #4331  
 
Join Date: Mar 2014
Location: OC/LAX
Posts: 376
I'm a little confused about the 8 day wait period. I applied and was approved for the AA Platinum Personal yesterday. Can I apply for the 100K executive card or do I need to wait 8 days?
aceofcards is offline  
Old Mar 5, 2014, 2:38 pm
  #4332  
 
Join Date: Oct 2011
Posts: 4,166
Originally Posted by aceofcards
I'm a little confused about the 8 day wait period. I applied and was approved for the AA Platinum Personal yesterday. Can I apply for the 100K executive card or do I need to wait 8 days?
You need to wait. 1 card in 8 days, 2 cards in 65 days.
Superorb is offline  
Old Mar 5, 2014, 2:38 pm
  #4333  
 
Join Date: Apr 2010
Location: SFO
Programs: OZ *G; HH Diamond;
Posts: 1,644
Originally Posted by belltower
Wow, those fraud alerts on the 100k Exec card are really annoying.

Received the card last week, first small warm-up purchases went through, but two beans at CVS ($980 total) got denied. Called the number on the back of the card and the guy on the line said that such a purchase at a drugstore is highly unusual, especially on a new card (he most likely never read flyertalk). He refused to unblock the card, stating that I will need to fax them some documents. Meanwhile Citi "closed" all my three cards (that's what it says in the online accounts). My oldest card with Citi is fouryears old, never carry any balance! Had to fax in SSN, lease, utility bill, ID - will see what happens. Citi certainly sucks, never had any trouble with Chase, Amex etc. Not sure if 100K miles are worth those troubles.
This pattern: small warm-up followed by a BIG purchase, is the exact pattern these "wonderful" anti-fraud system catches. Think about it. When a fraudster gets her hand on a card, she would first tries a small purchase to test the water. Once it is established that the card works, she then wants to go BIG.

I have no idea what triggered your other issues of havigna all other cards closed.
geclub1 is offline  
Old Mar 5, 2014, 2:57 pm
  #4334  
 
Join Date: Mar 2014
Location: OC/LAX
Posts: 376
Originally Posted by Superorb
You need to wait. 1 card in 8 days, 2 cards in 65 days.
Thanks for the quick reply ^
aceofcards is offline  
Old Mar 5, 2014, 3:02 pm
  #4335  
 
Join Date: Sep 2013
Programs: AA Lifetime Gold
Posts: 3,677
Originally Posted by geclub1
This pattern: small warm-up followed by a BIG purchase, is the exact pattern these "wonderful" anti-fraud system catches. Think about it. When a fraudster gets her hand on a card, she would first tries a small purchase to test the water. Once it is established that the card works, she then wants to go BIG.
All too true. I got my AA 100K card, and spent $504 right away at my local drugstore. The next day I did the exact same thing. Waited for the "fraud alert" call, but it never came.

My wife got her card, did a couple of small purchases, then tried to spend $504 at the same store I used, and Citi wouldn't let it go thru. She called the number texted to her, and then they approved it. Next she went to Target, and Citi again denied her $10 purchase. She had to call in again when she got home to get it (we hope) finally cleared up.
Brugge is offline  


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