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Old Oct 6, 14, 7:54 am   -   Wikipost
FlyerTalk Forums Thread Wiki: Citi AA credit cards. Best offers now 50k. [Read wikipost first]
Please read: this is a community-maintained wiki post containing the most important information from this thread.
 
Last edit by: beltway
As of Sunday August 25, 2013:
Reports indicate personal cards can no longer be rapidly churned.

Click HERE to review the previous thread on this topic.

Recommended Application Procedure:
Clear cache and cookies prior to applying or use an incognito or private browsing session to apply. Opening multiple different apps in different windows or tabs or failing to clear cookies/cache has resulted in people receiving a lesser offer.

For information on the Executive version of this card, with $450 annual fee, not waived, see: Up to 100k miles Citi Executive AAdvantage offers

MOST CURRENT 50K LINKS:

Citi AA Platinum Personal Mastercard, 50,000 miles after $3k spend in 3 months. $95 annual fee, waived first year. Landing page available here. This is a CHIP and Signature card.

Citi AA Business MasterCard, 50,000 miles after $3k spend in 3 months. $95 annual fee, waived first year. Landing page available here.

Landing page for 50K Business and Personal MC requires $3K spend in 3 months. $95 annual fee, waived first year. This page leads to the following application pages:
Landing page for 50K Business and Personal MC after $3K spend in 3 months. $95 annual fee, waived first year. This page leads to the following application pages:
Landing page for 50K Business and Personal MC after $3K spend in 3 months. $95 annual fee, waived first year. This page leads to the following application pages:
Landing page for 50K Business MC after $3K spend in 3 months. $95 annual fee, waived first year. This page leads to this application page.

OTHER PERSONAL CARDS

Citi Platinum Select Mastercard. 40,000 miles after $3k spend in 3 months. $95 annual fee, waived first year. Landing page available here.

Citi Platinum Select Mastercard. 35,000 miles after $1.5k spend in 3 months. $95 annual fee, waived first year. Landing page available here. - Dead on Aug 09, 2014.

Citi Platinum Select Mastercard. 30,000 miles after $1k spend in 3 months. $95 annual fee, waived first year. Up to $100 statement credit for AA purchases. Landing page available here.

Citi Platinum Select Mastercard. 30,000 miles after $1k spend in 3 months. $95 annual fee, waived first year.

Citi Gold Mastercard. 25,000 miles after $750 spend in 3 months. $50 annual fee, waived first year. Landing page available here

If you are already a Citigold customer, read this post from the Miles Professor about another 50K offer from your branch office for the American Airlines credit card.

OTHER BUSINESS CARDS

Citi Business MasterCard. 40,000 miles after $3k spend in 3 months. $95 annual fee, waived first year. Landing page available here.

Citi Business Mastercard. 35,000 miles after $1.5k spend in 3 months.

Citi Business Mastercard. 30,000 miles after $1k spend in 3 months. $95 annual fee, waived first year. Landing page available here.

Citi Business Mastercard. 30,000 miles after $1k spend in 3 months. $95 annual fee, waived first year. Up to $100 statement credit for AA purchases. Landing page available here.

Quote:
Citibank Contacts/Resources (Please add the others that you know)
  • Application status: https://www.accountonline.com/cards/...?screenID=3187
  • (800) 695-5171 Personal Application Status and Reconsideration Line with live rep
  • (800) 763-9795 General Personal Application Inquiries with live rep
  • (800) 645-7240 Business Application Status and Reconsideration Line, dial option 3 then option 1 for application status
  • (800) 288-4653 Business Application Status and Reconsideration Line, dial option 3 then option 1 for application status
  • (866) 606-2787 General Application and Account Questions with live rep
  • (888) 201-4523 Application status
  • (866) 606-2961 Reconsideration Line.
  • Twitter : @AskCiti. Very powerful tool.
  • Executive Office - useful for getting a more empowered agent for reconsideration purposes: CitiBank Executive Review Department, P.O. Box 6000, Sioux Falls, SD 57117

FAQ
  1. Are these AA cards churnable?
  2. What are the most current time-restriction rules in applying for all Citi cards?
  3. Do I need to close existing cards before applying?
  4. When should I close existing Citi accounts?
  5. Can I apply for a business card if I dont have a business?
  6. Can I buy Visa gift cards to meet my minimum spend?
  7. Do I get 10% back when redeeming miles for awards?
  8. Do I have to use my own AAdvantage number on applications?
  9. There is nothing on the application page stating the bonus miles. How do I know what I will be getting?
  10. When will my bonus miles post?
  11. I met the minimum spend. Why does my statement say "Miles Reported to AA: 0"?
  12. Can I cancel a card using secure messaging?
  13. I activated the card online and got a message about this card replacing an old card. What does that mean?
  14. Which credit bureau does Citi pull and can I force them to use a different one?

1. Are these AA cards churnable?
Yes and No. The general rules are:
  • Personal AA cards: As of August 25, 2013 all linked personal AA cards in this thread can be churned only after Citi decides that you are no longer an existing cardmember. This usually occurs between 12 and 26 months after your last successful AA personal card approval of any type including AA Executive card(s). If you want both a Platinum card and an Executive AA card and are eligible under the 12-26 month rule, get the Platinum card first or the Executive card will restart the clock. Although it is not a hard-and-fast rule, 18 months after previous approval is the most common. YMMV. You do not need to cancel old personal cards.
    • Note: You cannot circumvent this rule by applying for a card type different from your previous Citi AA card. If your last personal AA card was a Visa, the waiting period for your next personal AA card will be the same regardless of whether you apply for a Visa, MC, or Amex.

  • Business AA cards: have been churnable repeatedly without restriction other than the general Citi application rules. Apply once every 91-95 days. For unknown reasons, some people have been unable to churn business cards at all. Also, some (but not all) people need to completely cancel their previous business card (ie, cancel both the card account and the associated master account) before they can apply for another business card.

    Note: If you encounter difficulty in obtaining a Citi AA business card after holding one before, it may because of the unusual way Citi sets up business accounts. The business account per se has its own master number; like a standard MC/Visa, this master account number is 16 digits. In addition, each card on the account has its own 16-digit card number. Each of these numbers, including the number for the primary cardholder, is different from the master account number.

    Sometimes, when you call to close your card account, all the card numbers are canceled but the master account remains open. When this happens, subsequent applications for a business card may encounter difficulty. Online, there should be a dropdown of accounts under your business login; the number that match your card number is your card account, the number that does not match your card number is your master account. When cancelling, ask to cancel both accounts, giving the last 4 digts of each (as shown in that dropdown).


2. What are the most current time-restriction rules in applying for all Citi cards?
  • Only 1 Citi application of any kind per week (8 days to be safe).
  • No more than 2 Citi applications of any kind in 60 days (65 days to be safe).
  • No more than 1 Citi business application in 90 days (95 to be safe). This does not override the rules above.

While the day limits are a little flexible by a few days either way and YMMV, the rules themselves are not flexible. Note: In applying the rules above, count all Citi applications, including denials and/or applications for non-AA cards.

Mixed type Example:
Day 1 60K HHonors Visa
Day 9 or later 50K Personal Platinum Visa
Day 66 or later 50K Business #1
Day 74 or later 60K Executive
Day 161 or later 50K Business #2
18 Months, 74 days or later 50K Personal Platinum Visa

Not sure what day you applied? The date is written year, month, day in the application number: 201402280000 means you applied on Feb 28, 2014


3. Do I need to close existing cards before applying?
No. There is no requirement that you close previous personal accounts. People have reported having 4 or more of the exact same card. However, many people have reported problems getting AA Business cards if they have an open Business account.


4. When should I close existing Citi accounts?
This is a matter of personal preference. Citi cards can be closed immediately after receiving a bonus and paying off the balance. There are no verifiable reports of Citi clawing back miles (exception - miles were clawed back for returned merchandise around November 2011).

Reasons to keep accounts open:
  • Having large credit lines improves your utilization percentage.
  • Maintaining old cards improves average age of cards.
  • Credit lines can be moved from old cards to new cards.
  • Anecdotal evidence suggests that Citi counts the credit lines of recently-closed accounts for 3-6 months against your total available credit.
  • You can receive retention offers once every 6 months per card. See this thread for details on the latest retention offers.

Reasons to close accounts:
  • Having a large amount of available credit with Citi will eventually reduce your chances of instant approval. Your application will automatically be reviewed if your CL's total 75K or more. This may also result in a large disparity between existing account CL's and new CL's, such as 20K, 20K and 1K for a new card, as an example.
  • There is little incentive to pay an annual fee if it is not waived.
  • The annual fee on Business cards is rarely waived.
  • Having a large number of open Citi cards will show up on your credit report and may affect non-Citi applications as well as the overall age of your accounts.


5. Can I apply for a business card if I dont have a business?
Anyone can apply for a business card. You do not need a registered business with an EIN. If you do not have a business with an EIN or with bills/accounts in the business name, you can apply using your name as the business. The three possibilities are that: 1. You could be approved unconditionally, 2. You could be asked to fax a couple of bills or accounts (water, electricity, gas, cable, or phone bills, bank accounts, etc.) in the name of the business to Citi, or 3. You could be required to fill out and send a 4506-T tax form. Whatever you do do not make up income etc. about the business. Plenty of people have been issued cards for businesses with $0 annual revenue, 1-5 employees, and 0 years in business.


6. Can I buy Visa gift cards to meet my minimum spend?
Purchases from banks are almost always coded as a cash advance regardless of what they are for. Purchases from stores, e.g. CVS, are almost always coded as a purchase.
If you are concerned about it, its recommended to send a secure message Citi and have them set your Cash Advance limit to zero. Phone CSRs often say they can not do this.


7. Do I get 10% back when redeeming miles for awards?
It depends. First, the rebate program (which began in April 2012) applies only to holders of these cards:
  • Citi Platinum Select AAdvantage Visa Signature
  • Citi Platinum Select AAdvantage World MasterCard
  • Citi Platinum Select AAdvantage World Elite MasterCard
  • Citi Select AAdvantage American Express
It does not apply to the Citi Gold World MasterCard, Citi Executive products, or some of the Citi Business cards.

Also, the maximum rebate for any cardholder in a single calendar year is 10,000 miles. Having more than one qualifying Citi AA card will not allow you to receive a larger rebate; the restriction applies per AAdvantage account.

For more on the 10% rebate benefit, see Citi 10% miles back / rebate for reward redemption.


8. Do I have to use my own AAdvantage number on applications?
Yes. The name on the card application must match the name on the AAdvantage account. You cannot apply for multiple cards for different people and use the same AAdvantage account number. AA does not care or even know how many Citi accounts you have so there is no harm in having your AAdvantage account number associated with multiple cards in your name. If you forget to add your AAdvantage account number to your application, an AAdvantage account in your name will be created and can later be merged with your existing account by calling AA.


9. There is nothing on the application page stating the bonus miles. How do I know what I will be getting?
You need to have faith in the people here if you want to maximize your miles. The people on this board constantly apply for these cards and report back what they are told are the benefits and what they actually receive. The way Citi works is that if you are approved for a card, you will get the bonus associated with the link you applied under as long as you make the minimum spend. It does not matter if you already had the card or anything else. If you are approved - then you get the bonus. The two exceptions to this are: 1. If you fail to clear your cache and accidentally load a cached application, you get the miles associated with that application and 2. Some people have recently succeeded in 'bumping the bonus' by contacting Citi and requesting a match to a 50K offer after applying for a 40K card. If you don't feel like trusting in the experiences of others, then apply for an offer with a landing page.


10. When will my bonus miles post?
Two working days after the date of the statement containing the charge that takes you across the spend threshold. It posts overnight, it'll be there when you check your AAdvantage account in the morning.


11. I met the minimum spend. Why does my statement say "Miles Reported to AA: 0"?
No one knows exactly why this is happening to some people (Citi blames AA, AA blames Citi, and both blame the merger). It supposedly has something to do with the time it takes them to properly link your AAdvantage number to your card. There are two ways to deal with this:
  • Wait 1-2 statement periods, and see if the points post on their own. Per Citi, it can take this long for the accounts to link.
  • Call AA (1-800-882-8880) and open a case about it. Most people have had their miles post within 2 weeks of doing this.

For ongoing discussion, see Some AA Citi Card miles not transferred to AAdvantage accounts [Q3 2013 - Q1 2014]


12. Can I cancel a card using secure messaging?
Yes, assuming you have set up the credit card in your Citi account. Quick and easy.


13. I activated the card online and got a message about this card replacing an old card. What does that mean?
When activating cards online, Citi normally displays the text:

Quote:
"This account replaces your old account, which is now closed. Statements for your old account will be available for up to 6 months. Your current account summary and unbilled transactions are now listed under your new account number."
This is normal and is supposed to be displayed when activating a replacement card but it seems to display even when activating a brand new card. This is nothing to worry about.


14. Which credit bureau does Citi pull and can I force them to use a different one?
Citi appears to use Experian most frequently, followed by Equifax. For some people they pull both. It depends on where you are located. You can check the Credit Boards database to see where card issuers have pulled recently.

For the most part, freezing Experian, or another bureau, will not cause Citi to pull a different bureau. They will almost certainly require you to unfreeze the bureau they wish to pull or deny your application. Some people have been successful providing the PIN but others have not. Mostly, freezing a credit bureau in an attempt to force Citi to pull a different one seems to waste time, money, and effort for little result. But YMMV.

For one person's experiences with various card issuers, check here.


For rules and info on any offers that include Admirals club passes or statement credits, see here.

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Old Mar 24, 14, 8:38 pm   #4456
 
Join Date: Jun 2010
Location: New York City
Programs: AA P; Marriott G; Hertz 5*; Club Carlson G; IHG P;
Posts: 42
Quote:
Originally Posted by italdesign View Post
It would be nice if OP can confirm they didn't hold another AA card (besides the Exec from 9 days ago) in the last ~18 months, so we can positively conclude the denial was due to Exec and not another previous AA card.
Yes this is my first AA card. This is the first I'm hearing of this change otherwise I would have applied for the Plat card first. I guess my next move is to get the 100k again in 50 days if it's still around.
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Old Mar 24, 14, 11:00 pm   #4457
 
Join Date: Dec 2013
Posts: 260
Quote:
Originally Posted by KennyBSAT View Post
When you open a business card, Citi sets up a 'master account' and then the actual card account under that. Both need to be closed when you close the card, to prevent problems down the road.


Only problem with this as it happen to my brother, NOT all reps knows about the master acct, they often only see or know about the regular biz or card acct. there is no way of actually knowing if they did wipe the entire slate clean even if you tell them to. They claim to have done so for my brother but they only closed the regular acct. as he found out when he reapply and got denied.
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Old Mar 25, 14, 8:43 am   #4458
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Programs: AA/US 1M, AS, BA, CX, EK, EY, JL, KE, LH, NH, OS, QF, QR, TG, UA/CO | *$G
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Quote:
Originally Posted by beltway View Post
Friend, you really need to read the wiki. This is discussed in entry #1.
Thanks, I read that, just had no idea what it meant.

Side note: if I'm parsing this correct, each master account can have 2 concurrent Biz cards under em or no such limits?

Quote:
Originally Posted by KennyBSAT View Post
When you open a business card, Citi sets up a 'master account' and then the actual card account under that. Both need to be closed when you close the card, to prevent problems down the road.

We do now have multiple datapoints on Exec cards resetting the Platinum clock. If you can do the spending and/or fees, I'd keep going with Executive cards. I personally have never gotten around to opening an AA business card
Quote:
Originally Posted by tomcanada22 View Post
Only problem with this as it happen to my brother, NOT all reps knows about the master acct, they often only see or know about the regular biz or card acct. there is no way of actually knowing if they did wipe the entire slate clean even if you tell them to. They claim to have done so for my brother but they only closed the regular acct. as he found out when he reapply and got denied.
I see, speaking of which are we privy to that Master Acct #? As in does it show up along side our billing/statement or online when we view our Biz card account? With all it's nuances would like to have that as a handy reference!
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Old Mar 25, 14, 12:05 pm   #4459
 
Join Date: Feb 2013
Location: MKE
Posts: 58
The last 4 digits of the master account are listed when you access your account online. Cancel using secure message, and be sure to specify the last 4 digits for both the credit card and the master account. When I got my 2nd business card, I omitted the EIN I used on the first application. Not sure if this was the reason for my success, and am currently contemplating how I can get a 3rd card in the next month or two.
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Old Mar 25, 14, 1:38 pm   #4460
 
Join Date: Dec 2013
Location: BOS, SCE
Programs: AA Plat, IHG Plat, SPG
Posts: 91
Quick question, my girl friend just being approved for her first AA plat. However, she apply for an lower offer for 35k miles after 1.5k spending. Since I can easily help her to spend 3k in 3 months, would Citi help matches the higher offer of 50k for 3k spending? I saw a few in the 100k exec thread did that with the Citi Exec card, does anyone tried that for the AA plat card? I am thinking maybe I will simply send a SM and see how things go.
-Pete
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Old Mar 25, 14, 2:45 pm   #4461
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Join Date: Jul 2003
Location: Florida
Posts: 18,464
Quote:
Originally Posted by FTRox87 View Post
Side note: if I'm parsing this correct, each master account can have 2 concurrent Biz cards under em or no such limits?
Each master account can have however many "employee" accounts under it. For most people though it is just one "Physical card" that is the card being mailed to you. But you can certainly get another card under the Master Account if you choose to. The total credit limit remains the SAME that is granted to the master account.

Quote:
Originally Posted by FTRox87 View Post
I see, speaking of which are we privy to that Master Acct #? As in does it show up along side our billing/statement or online when we view our Biz card account? With all it's nuances would like to have that as a handy reference!
They are NOT listed side by side, but toggle between tabs. It is very easy to identify which account is the master account by the last 4 digits - that should be DIFFERENT from the plastic in your hand.
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Old Mar 26, 14, 6:01 am   #4462
 
Join Date: Jun 2011
Posts: 147
Quote:
Originally Posted by sincera4565 View Post
Quick question, my girl friend just being approved for her first AA plat. However, she apply for an lower offer for 35k miles after 1.5k spending. Since I can easily help her to spend 3k in 3 months, would Citi help matches the higher offer of 50k for 3k spending? I saw a few in the 100k exec thread did that with the Citi Exec card, does anyone tried that for the AA plat card? I am thinking maybe I will simply send a SM and see how things go.
-Pete
As far as I know,
If you had signed up for a lesser offer but with the same spend requirements then you could send them a SM and they would match the better offer.
However, if the spend requirements are different they do not have the power to change it in favor of a different spend requirement offer.
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Old Mar 26, 14, 6:20 pm   #4463
 
Join Date: Apr 2001
Location: Austin, Texas
Programs: AA P4L, BA, DL, UA, HHonors, IHG
Posts: 3,013
Application Fails Due to "Missing" SSN

I've just tried to apply for the 50K Personal AA MC offer, using 2 browsers and incognito mode. The application always bounced back, saying I hadn't entered a SSN. Even typing in the SSN in a different order (first 3 digits, then last 4, the middle 2) didn't resolve the issue.

I have churned AA MCs quite a bit in the past. Is this failure possibly related to my churn history, or is it a known issue?
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Old Mar 27, 14, 11:08 am   #4464
 
Join Date: Sep 2013
Posts: 1,474
Quote:
Originally Posted by Middle_Seat View Post
I've just tried to apply for the 50K Personal AA MC offer, using 2 browsers and incognito mode. The application always bounced back, saying I hadn't entered a SSN. Even typing in the SSN in a different order (first 3 digits, then last 4, the middle 2) didn't resolve the issue.

I have churned AA MCs quite a bit in the past. Is this failure possibly related to my churn history, or is it a known issue?
Based on your FT history, I'm assuming your churn history with this card is at least 12 months ago, and hopefully more like 18 months. And that you haven't applied for the AA Exec card yet either.

Before you do anything else, call Citi, and using your SSN# as ID, ask if they got your app. I've had supposedly "failed apps" in the past that actually went thru....

If they have no record of those apps, ask them to take your app on the phone. A phone app is a bit of a pain, as the CSR has to read you the full disclosure language that we usually ignore when applying online. But other than having to sit thru that, it's not really any worse.
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Old Mar 28, 14, 8:46 am   #4465
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Data point: called Citi (on an unrelated note), sorted an issue out, then thought about cancelling my cards (plat & select) which are in good standing with perfect payment history etc but not using em much since getting the Exec recently. I've had em for about 2 yrs now [more or less first time calling in for something.]

Instead CSR offered me AF refund/credit for this year on both cards that recently posted + 1k miles each month for the next 16mo that I spend $1k in aggregate that's 16k bonus miles + 16k from reg spending = 32k total miles (x2). other offer was no AF credit, and 3k miles for spending $500 in the next 3mo.

what are people's thoughts -- how have y'all been doing with retention offers and/or bonuses w/CitiAA?!
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Old Mar 28, 14, 8:57 am   #4466
 
Join Date: Dec 2013
Location: BOS, SCE
Programs: AA Plat, IHG Plat, SPG
Posts: 91
Quote:
Originally Posted by FTRox87 View Post
Data point: called Citi (on an unrelated note), sorted an issue out, then thought about cancelling my cards (plat & select) which are in good standing with perfect payment history etc but not using em much since getting the Exec recently. I've had em for about 2 yrs now [more or less first time calling in for something.]

Instead CSR offered me AF refund/credit for this year on both cards that recently posted + 1k miles each month for the next 16mo that I spend $1k in aggregate that's 16k bonus miles + 16k from reg spending = 32k total miles (x2). other offer was no AF credit, and 3k miles for spending $500 in the next 3mo.

what are people's thoughts -- how have y'all been doing with retention offers and/or bonuses w/CitiAA?!
There are lots of discussion about this
Citi retention offer thread

also, if you are about to redeem AA miles, you might want to do that before canceling your AA plat, because it will give you 10% miles rebate up to 10k but AA exec in fact didn't provide this benefits IIRC
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Old Mar 28, 14, 9:13 am   #4467
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Join Date: Feb 2013
Location: San Antonio
Programs: AS MVP
Posts: 2,057
Quote:
Originally Posted by FTRox87 View Post

Instead CSR offered me AF refund/credit for this year on both cards that recently posted + 1k miles each month for the next 16mo that I spend $1k in aggregate that's 16k bonus miles + 16k from reg spending = 32k total miles (x2). other offer was no AF credit, and 3k miles for spending $500 in the next 3mo.

what are people's thoughts -- how have y'all been doing with retention offers and/or bonuses w/CitiAA?!
I call when my cards are 5 or 6 months old, take the AF credit and bonus miles offer and get the statement credit, and then decide at 11 months whether to cancel by SM or not.
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Old Mar 28, 14, 9:32 am   #4468
 
Join Date: Aug 2012
Posts: 74
I was just turned down for the platinum personal MasterCard. Rep said I have the executive card and they can only issue one aa card per account as this is a new policy. Any info on this?

I have had the executive since January 31, 2014. No other citi cards
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Old Mar 28, 14, 10:00 am   #4469
 
Join Date: Jan 2014
Posts: 158
I have an AA Executive card. According to FAQ 1, I have to wait 12-26 months before I apply for another AA personal card, right?
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Old Mar 28, 14, 10:15 am   #4470
 
Join Date: Aug 2011
Location: IAD
Posts: 82
Quote:
Originally Posted by c3troop View Post
I was just turned down for the platinum personal MasterCard. Rep said I have the executive card and they can only issue one aa card per account as this is a new policy. Any info on this?

I have had the executive since January 31, 2014. No other citi cards
You cannot apply for Plat card after applying for Exec. You can apply for another Exec card if you follow the 8 days and 65 days rule.
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