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Citi AA credit cards, except Executive. (2013-2014)

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Old Jun 13, 2013, 2:57 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: mia
This wiki is no longer being maintained/updated.

See the new thread & wiki at http://www.flyertalk.com/forum/citi-...24-months.html.

* * *


SEE NEW THREAD - 50K AA Cards


As of Sunday August 25, 2013:
Reports indicate personal cards can no longer be rapidly churned.

Click HERE to review the previous thread on this topic.

Recommended Application Procedure:
Clear cache and cookies prior to applying or use an incognito or private browsing session to apply. Opening multiple different apps in different windows or tabs or failing to clear cookies/cache has resulted in people receiving a lesser offer.

For information on the Executive version of this card, with $450 annual fee, not waived, see: Up to 100k miles Citi Executive AAdvantage offers

MOST CURRENT 50K LINKS:

Citi Personal and Business:50K miles & two Admirals Club one-day passes after $3000 spend in 3 months, $95 fee waived first year.

Citi AA Platinum Personal Mastercard, 50,000 miles after $3k spend in 3 months. $95 annual fee, waived first year. Landing page available here. This is a CHIP and Signature card.

Landing page for 50K Business and Personal MC requires $3K spend in 3 months. $95 annual fee, waived first year. This page leads to the following application pages:
Landing page for 50K Business and Personal MC after $3K spend in 3 months. $95 annual fee, waived first year. This page leads to the following application pages:
Landing page for 50K Business and Personal MC after $3K spend in 3 months. $95 annual fee, waived first year. This page leads to the following application pages:
Landing page for 50K Business MC after $3K spend in 3 months. $95 annual fee, waived first year. This page leads to this application page.

OTHER PERSONAL CARDS

Citi Platinum Select Mastercard. 30,000 miles after $1k spend in 3 months. $95 annual fee, waived first year. Up to $100 statement credit for AA purchases. Landing page available here.

Citi Platinum Select Mastercard. 30,000 miles after $1k spend in 3 months. $95 annual fee, waived first year.

Citi Gold Mastercard. 25,000 miles after $750 spend in 3 months. $50 annual fee, waived first year. Landing page available here

If you are already a Citigold customer, read this post from the Miles Professor about another 50K offer from your branch office for the American Airlines credit card.

OTHER BUSINESS CARDS

Citi Business MasterCard. 40,000 miles after $3k spend in 3 months. $95 annual fee, waived first year. Landing page available here.

Citi Business Mastercard. 35,000 miles after $1.5k spend in 3 months.

Citi Business Mastercard. 30,000 miles after $1k spend in 3 months. $95 annual fee, waived first year. Landing page available here.

Citi Business Mastercard. 30,000 miles after $1k spend in 3 months. $95 annual fee, waived first year. Up to $100 statement credit for AA purchases. Landing page available here.


Citibank Contacts/Resources (Please add the others that you know)
  • Application status: https://www.accountonline.com/cards/...?screenID=3187
  • (800) 695-5171 – Personal Application Status and Reconsideration Line with live rep
  • (800) 763-9795 – General Personal Application Inquiries with live rep
  • (800) 645-7240 – Business Application Status and Reconsideration Line, dial option 3 then option 1 for application status
  • (800) 288-4653 – Business Application Status and Reconsideration Line, dial option 3 then option 1 for application status
  • (866) 606-2787 – General Application and Account Questions with live rep
  • (888) 201-4523 – Application status
  • (866) 606-2961 – Reconsideration Line.
  • Twitter : @AskCiti. Very powerful tool.
  • Executive Office - useful for getting a more empowered agent for reconsideration purposes: CitiBank Executive Review Department, P.O. Box 6000, Sioux Falls, SD 57117

FAQ
  1. Are these AA cards churnable?
  2. What are the most current time-restriction rules in applying for all Citi cards?
  3. Do I need to close existing cards before applying?
  4. When should I close existing Citi accounts?
  5. Can I apply for a business card if I don’t have a business?
  6. Can I buy Visa gift cards to meet my minimum spend?
  7. Do I get 10% back when redeeming miles for awards?
  8. Do I have to use my own AAdvantage number on applications?
  9. There is nothing on the application page stating the bonus miles. How do I know what I will be getting?
  10. When will my bonus miles post?
  11. I met the minimum spend. Why does my statement say "Miles Reported to AA: 0"?
  12. Can I cancel a card using secure messaging?
  13. I activated the card online and got a message about this card replacing an old card. What does that mean?
  14. Which credit bureau does Citi pull and can I force them to use a different one?

1. Are these AA cards churnable?
Yes and No. The general rules are:
  • Personal AA cards: As of August 25, 2013 all linked personal AA cards in this thread can be churned only after Citi decides that you are no longer an existing cardmember. This usually occurs between 12 and 26 months after your last successful AA personal card approval of any type including AA Executive card(s). If you want both a Platinum card and an Executive AA card and are eligible under the 12-26 month rule, get the Platinum card first or the Executive card will restart the clock. Although it is not a hard-and-fast rule, 18 months after previous approval is the most common. YMMV. You do not need to cancel old personal cards.
    • Note: You cannot circumvent this rule by applying for a card type different from your previous Citi AA card. If your last personal AA card was a Visa, the waiting period for your next personal AA card will be the same regardless of whether you apply for a Visa, MC, or Amex.

  • Business AA cards: have been churnable repeatedly by some people without restriction other than the general Citi application rules. Apply once every 91-95 days. For unknown reasons, some other people have been unable to churn business cards at all. Also, some (but not all) people need to completely cancel their previous business card (ie, cancel both the card account and the associated master account) before they can apply for another business card.

    Note: If you encounter difficulty in obtaining a Citi AA business card after holding one before, it may because of the unusual way Citi sets up business accounts. The business account per se has its own master number; like a standard MC/Visa, this master account number is 16 digits. In addition, each card on the account has its own 16-digit card number. Each of these numbers, including the number for the primary cardholder, is different from the master account number.

    Sometimes, when you call to close your card account, all the card numbers are canceled but the master account remains open. When this happens, subsequent applications for a business card may encounter difficulty. Online, there should be a dropdown of accounts under your business login; the number that match your card number is your card account, the number that does not match your card number is your master account. When cancelling, ask to cancel both accounts, giving the last 4 digts of each (as shown in that dropdown).


2. What are the most current time-restriction rules in applying for all Citi cards?
  • Only 1 Citi application of any kind per week (8 days to be safe).
  • No more than 2 Citi applications of any kind in 60 days (65 days to be safe).
  • No more than 1 Citi business application in 90 days (95 to be safe). This does not override the rules above.

While the day limits are a little flexible by a few days either way and YMMV, the rules themselves are not flexible. Note: In applying the rules above, count all Citi applications, including denials and/or applications for non-AA cards.

Mixed type Example:
Day 1 60K HHonors Visa
Day 9 or later 50K Personal Platinum Visa
Day 66 or later 50K Business #1
Day 74 or later 60K Executive
Day 161 or later 50K Business #2
18 Months, 74 days or later 50K Personal Platinum Visa

Not sure what day you applied? The date is written year, month, day in the application number: 201402280000 means you applied on Feb 28, 2014


3. Do I need to close existing cards before applying?
No. There is no requirement that you close previous personal accounts. People have reported having 4 or more of the exact same card. However, many people have reported problems getting AA Business cards if they have an open Business account.


4. When should I close existing Citi accounts?
This is a matter of personal preference. Citi cards can be closed immediately after receiving a bonus and paying off the balance. There are no verifiable reports of Citi clawing back miles (exception - miles were clawed back for returned merchandise around November 2011).

Reasons to keep accounts open:
  • Having large credit lines improves your utilization percentage.
  • Maintaining old cards improves average age of cards.
  • Credit lines can be moved from old cards to new cards.
  • Anecdotal evidence suggests that Citi counts the credit lines of recently-closed accounts for 3-6 months against your total available credit.
  • You can receive retention offers once every 6 months per card. See this thread for details on the latest retention offers.

Reasons to close accounts:
  • Having a large amount of available credit with Citi will eventually reduce your chances of instant approval. Your application will automatically be reviewed if your CL's total 75K or more. This may also result in a large disparity between existing account CL's and new CL's, such as 20K, 20K and 1K for a new card, as an example.
  • There is little incentive to pay an annual fee if it is not waived.
  • The annual fee on Business cards is rarely waived.
  • Having a large number of open Citi cards will show up on your credit report and may affect non-Citi applications as well as the overall age of your accounts.


5. Can I apply for a business card if I don’t have a business?
Anyone can apply for a business card. You do not need a registered business with an EIN. If you do not have a business with an EIN or with bills/accounts in the business name, you can apply using your name as the business. The three possibilities are that: 1. You could be approved unconditionally, 2. You could be asked to fax a couple of bills or accounts (water, electricity, gas, cable, or phone bills, bank accounts, etc.) in the name of the business to Citi, or 3. You could be required to fill out and send a 4506-T tax form. Whatever you do do not make up income etc. about the business. Plenty of people have been issued cards for businesses with $0 annual revenue, 1-5 employees, and 0 years in business.


6. Can I buy Visa gift cards to meet my minimum spend?
Purchases from banks are almost always coded as a cash advance regardless of what they are for. Purchases from stores, e.g. CVS, are almost always coded as a purchase.
If you are concerned about it, it’s recommended to send a secure message Citi and have them set your Cash Advance limit to zero. Phone CSRs often say they can not do this.


7. Do I get 10% back when redeeming miles for awards?
It depends. First, the rebate program (which began in April 2012) applies only to holders of these cards:
  • Citi Platinum Select AAdvantage Visa Signature
  • Citi Platinum Select AAdvantage World MasterCard
  • Citi Platinum Select AAdvantage World Elite MasterCard
  • Citi Select AAdvantage American Express
It does not apply to the Citi Gold World MasterCard, Citi Executive products, or some of the Citi Business cards.

Also, the maximum rebate for any cardholder in a single calendar year is 10,000 miles. Having more than one qualifying Citi AA card will not allow you to receive a larger rebate; the restriction applies per AAdvantage account.

For more on the 10% rebate benefit, see Citi 10% miles back / rebate for reward redemption.


8. Do I have to use my own AAdvantage number on applications?
Yes. The name on the card application must match the name on the AAdvantage account. You cannot apply for multiple cards for different people and use the same AAdvantage account number. AA does not care or even know how many Citi accounts you have so there is no harm in having your AAdvantage account number associated with multiple cards in your name. If you forget to add your AAdvantage account number to your application, an AAdvantage account in your name will be created and can later be merged with your existing account by calling AA.


9. There is nothing on the application page stating the bonus miles. How do I know what I will be getting?
You need to have faith in the people here if you want to maximize your miles. The people on this board constantly apply for these cards and report back what they are told are the benefits and what they actually receive. The way Citi works is that if you are approved for a card, you will get the bonus associated with the link you applied under as long as you make the minimum spend. It does not matter if you already had the card or anything else. If you are approved - then you get the bonus. The two exceptions to this are: 1. If you fail to clear your cache and accidentally load a cached application, you get the miles associated with that application and 2. Some people have recently succeeded in 'bumping the bonus' by contacting Citi and requesting a match to a 50K offer after applying for a 40K card. If you don't feel like trusting in the experiences of others, then apply for an offer with a landing page.


10. When will my bonus miles post?
Two working days after the date of the statement containing the charge that takes you across the spend threshold. It posts overnight, it'll be there when you check your AAdvantage account in the morning.


11. I met the minimum spend. Why does my statement say "Miles Reported to AA: 0"?
No one knows exactly why this is happening to some people (Citi blames AA, AA blames Citi, and both blame the merger). It supposedly has something to do with the time it takes them to properly link your AAdvantage number to your card. There are two ways to deal with this:
  • Wait 1-2 statement periods, and see if the points post on their own. Per Citi, it can take this long for the accounts to link.
  • Call AA (1-800-882-8880) and open a case about it. Most people have had their miles post within 2 weeks of doing this.

For ongoing discussion, see Some AA Citi Card miles not transferred to AAdvantage accounts [Q3 2013 - Q1 2014]


12. Can I cancel a card using secure messaging?
Yes, assuming you have set up the credit card in your Citi account. Quick and easy.


13. I activated the card online and got a message about this card replacing an old card. What does that mean?
When activating cards online, Citi normally displays the text:

"This account replaces your old account, which is now closed. Statements for your old account will be available for up to 6 months. Your current account summary and unbilled transactions are now listed under your new account number."
This is normal and is supposed to be displayed when activating a replacement card but it seems to display even when activating a brand new card. This is nothing to worry about.


14. Which credit bureau does Citi pull and can I force them to use a different one?
Citi appears to use Experian most frequently, followed by Equifax. For some people they pull both. It depends on where you are located. You can check the Credit Boards database to see where card issuers have pulled recently.

For the most part, freezing Experian, or another bureau, will not cause Citi to pull a different bureau. They will almost certainly require you to unfreeze the bureau they wish to pull or deny your application. Some people have been successful providing the PIN but others have not. Mostly, freezing a credit bureau in an attempt to force Citi to pull a different one seems to waste time, money, and effort for little result. But YMMV.

For one person's experiences with various card issuers, check here.


For rules and info on any offers that include Admirals club passes or statement credits, see here.
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Citi AA credit cards, except Executive. (2013-2014)

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Old Feb 9, 2014, 11:00 am
  #4141  
 
Join Date: Aug 2013
Posts: 236
So I have both the personal and business platinum AA cards (opened in 2013). Over the past few months I've booked several flights using miles and I am always assigned either Group 2 or 4 boarding (note: I only book economy seats and I do not have status).

Isn't Group 1 boarding supposed to be assigned regardless of whether you book a flight with the AA card or with miles? I have been getting the 10% miles rebate, and I am well aware that the free checked bag is only applicable when paying for the ticket with the card. My question just pertains to boarding...
rjs11 is offline  
Old Feb 9, 2014, 11:06 am
  #4142  
 
Join Date: Feb 2013
Location: San Antonio
Programs: AS MVP
Posts: 2,276
rjs11 - who operated your flights? If not AA, that might make sense. If it is AA, you should be group 1. The gate or check-in agent should be able to fix it for you an AA operated flights.
KennyBSAT is offline  
Old Feb 9, 2014, 12:27 pm
  #4143  
 
Join Date: Aug 2013
Posts: 236
Originally Posted by KennyBSAT
rjs11 - who operated your flights? If not AA, that might make sense. If it is AA, you should be group 1. The gate or check-in agent should be able to fix it for you an AA operated flights.
These have been AA domestic flights.
rjs11 is offline  
Old Feb 9, 2014, 12:39 pm
  #4144  
 
Join Date: Feb 2014
Programs: American, British, Delta
Posts: 2
How do I get Sign on Bonus Miles for CC when they say only one is ok on AA

Last August I signed for Citi Visa and go 30,000 aa miles for signing. In december I tried to get Citi MC with AA and was refused, said can only get sign on bonus once with any AA card, also tried business card etc but always refused. Am a doctor, high salary, A1 credit and on internet read posts saying can get multiple cards and sign on bonus with AA yet keep getting turned down. Am I doing something wrong or is there a way for me to get another card and sign on bonus, I can spend the 5000 in 3 months easily so its no problem qualifying for cards, just will not approve sign on bonus miles, thanks, Kevin
kevin19480 is offline  
Old Feb 9, 2014, 1:48 pm
  #4145  
 
Join Date: Oct 2006
Location: Los Angeles, CA
Programs: AA 1.5 MM Exec Plat, WN A-List, DL Silver, UA nonrev
Posts: 2,593
Welcome to FT, kevin19480!

I believe you'll get more response to your question in the credit card forum. As it turns out, there is a thread that deals specifically with Citi AA cards:
http://www.flyertalk.com/forum/credi...ost-first.html

I've alerted the moderators of that forum that I'm moving this post there so that it can be properly merged with existing thread.

Good luck!

/Moderator AAdvantage forum
miamigrad is offline  
Old Feb 9, 2014, 2:26 pm
  #4146  
FlyerTalk Evangelist
 
Join Date: Aug 2002
Location: Intermountain West
Programs: Too many to list
Posts: 12,072
Originally Posted by kevin19480
Last August I signed for Citi Visa and go 30,000 aa miles for signing. In december I tried to get Citi MC with AA and was refused, said can only get sign on bonus once with any AA card, also tried business card etc but always refused. Am a doctor, high salary, A1 credit and on internet read posts saying can get multiple cards and sign on bonus with AA yet keep getting turned down. Am I doing something wrong or is there a way for me to get another card and sign on bonus, I can spend the 5000 in 3 months easily so its no problem qualifying for cards, just will not approve sign on bonus miles, thanks, Kevin
Welcome to FT!
Now that your post has been moved to the proper forum & thread you should find your answer soon. Please read the Wiki above, paying close attention to FAQ #1.
philemer is offline  
Old Feb 9, 2014, 2:34 pm
  #4147  
 
Join Date: Feb 2013
Location: San Antonio
Programs: AS MVP
Posts: 2,276
Originally Posted by kevin19480
Last August I signed for Citi Visa and go 30,000 aa miles for signing. In december I tried to get Citi MC with AA and was refused, said can only get sign on bonus once with any AA card, also tried business card etc but always refused. Am a doctor, high salary, A1 credit and on internet read posts saying can get multiple cards and sign on bonus with AA yet keep getting turned down. Am I doing something wrong or is there a way for me to get another card and sign on bonus, I can spend the 5000 in 3 months easily so its no problem qualifying for cards, just will not approve sign on bonus miles, thanks, Kevin
Welcome to the site that will, if you do some research, give you up-to-date datapoints and background behind offers. You can read the wiki at the top of this thread (click the + on the right side of the wiki from a browser if you don't see it) and see that the ability to churn this card more often than every 12-26 months ended August 26, 2013. You are, however, likely eligible for an Executive card - details here http://www.flyertalk.com/forum/credi...ffers-106.html
KennyBSAT is offline  
Old Feb 9, 2014, 5:59 pm
  #4148  
 
Join Date: Jan 2014
Posts: 1,269
Originally Posted by rjs11
I am well aware that the free checked bag is only applicable when paying for the ticket with the card. My question just pertains to boarding...
I was under the impression (from reading somewhere on FT) that the free checked bag was applicable by virtue of holding an active card, regardless of whether you used the card to pay for the ticket. Can anyone confirm?
LWT3 is offline  
Old Feb 10, 2014, 9:06 am
  #4149  
 
Join Date: Oct 2011
Posts: 4,166
Should the Wiki be updated to reflect the new Executive card since it's also a personal card and does not seem to count as an AA Personal product like the other Amex/Visa/MC cards do?


1. Are these AA cards churnable?
Yes and No. The general rules are:

Personal AA cards: As of August 25, 2013 all linked personal AA cards can be churned only after Citi decides that you are no longer an existing cardmember. This usually occurs between 12 and 26 months after your last successful AA personal card approval of any type. Although it is not a hard-and-fast rule, 18 months after previous approval is the most common. YMMV. You do not need to cancel old cards.
Note: You cannot circumvent this rule by applying for a card type different from your previous Citi AA card. If your last personal AA card was a Visa, the waiting period for your next personal AA card will be the same regardless of whether you apply for a Visa, MC, or Amex.
Superorb is offline  
Old Feb 10, 2014, 11:19 am
  #4150  
 
Join Date: Nov 2011
Location: New York City
Posts: 92
Unhappy

Originally Posted by Brugge
First off, Citi CSRs are clueless, so it doesn't matter what they said to you, the only thing they know for sure is that you were denied. They don't really know why, so they just spout that 'first time' boilerplate to have something to say.

Not clear from your post if you waited a full 18 months, since you only gave months and not days of the month for your apps. In any case, if you read the Wiki, while 18 months is the most common required waiting period, it's not at all unheard of to be denied up to 24 months.

Should you have waited longer? If in fact you waited a full 12 months, the only way to know was to in fact apply. But if you waited @12 months, but not a full 12 months, then in hindsight you should have waited. Then again some people have gotten approved after 12 months, so it's a matter of how much hard inquires matter to you.

Now, having been denied, you have to wait a minimum of 65 days from the date of the denial until you can think of applying again.

And no, no need to cancel any current AA cards before you do reapply. It doesn't make any difference at all. Except that, strangely, you can in fact move some or all of the CL from the old AA card to the new AA card if you need to call Recon to be approved. Don't be afraid to mention the old AA card, the CSR will be able to see it on their own, and won't care about it anyway.
Thank you - it looks like they are becoming more strict on issuing these cards and giving out bonuses? I guess only time will tell.

I first applied for the card on 8/7/12 so it looks like I'm a little short of the 18 month mark. I've read about others getting the same card over and over again before the 18/24 month time frame (http://www.flyertalk.com/forum/21452057-post21.html)

Hopefully the denied application doesn't harm my credit score... in 65 days I shall try again and report back.
babiemindy is offline  
Old Feb 10, 2014, 12:44 pm
  #4151  
 
Join Date: Sep 2013
Programs: AA Lifetime Gold
Posts: 3,677
Originally Posted by babiemindy

Hopefully the denied application doesn't harm my credit score... in 65 days I shall try again and report back.
I'm not an expert on this, but I'm pretty sure the denial won't hurt your credit score. I don't think the CBs keep track of that, they just give the banks your credit score, and get updated if the card is approved.

I think it does add another hard inquiry though, which while not affecting your credit score per se, may affect your chances of being approved for future apps, depending on how many you already have in the past 6 to 12 months.
Brugge is offline  
Old Feb 10, 2014, 12:53 pm
  #4152  
 
Join Date: Sep 2013
Programs: AA Lifetime Gold
Posts: 3,677
Originally Posted by LWT3
I was under the impression (from reading somewhere on FT) that the free checked bag was applicable by virtue of holding an active card, regardless of whether you used the card to pay for the ticket. Can anyone confirm?
From the T/C on the landing page:

"For benefit to apply, the Citi® / AAdvantage® account must be open 7 days prior to air travel AND, reservation must include the primary cardmember's American Airlines AAdvantage® number 7 days prior to air travel. If your credit card account is closed for any reason, these benefits will be cancelled."

Basically says the same thing for both free bag and group 1 boarding. Nothing mentioned about using the card to pay for the ticket. Nor even about it being a paid ticket so should also apply to award tickets.
Brugge is offline  
Old Feb 10, 2014, 2:32 pm
  #4153  
 
Join Date: Nov 2013
Programs: AA, Hhonors, Marriott Rewards
Posts: 7
Originally Posted by LWT3
Another number you can call is 866-668-9011. They're only open from 9AM until 5:30 PM central time, but they were helpful. The CSR I spoke to wasn't aware that this problem of miles not posting was widespread, but she put me on hold, talked to someone and confirmed that the issue was caused by known systems glitches on the AA side (not Citi). If you provide the last 4 digits of your card, the posting dates (statement dates) for the missing miles, and the number of miles, the AAdvantage folks will "open a case", research it and eventually make sure that your miles post. The CSR didn't think it would take long, but she was just guessing. Whenever my miles post, I'll post to let people know how long the process took. I'm waiting for 53,000 miles, so I hope I don't have to wait more than a month.
I called this number and spoke to a CSR. She took my biz cc number, called Citi while I waited on hold, and had what she called a "discrepancy" opened on both the Citi and the AA ends. She said it should be resolved within 5-7 days, and that the miles would post either then or at the time of my next statement closing.
slfindfw is offline  
Old Feb 10, 2014, 6:14 pm
  #4154  
 
Join Date: Jan 2014
Posts: 1,269
Originally Posted by Brugge
From the T/C on the landing page:

"For benefit to apply, the Citi® / AAdvantage® account must be open 7 days prior to air travel AND, reservation must include the primary cardmember's American Airlines AAdvantage® number 7 days prior to air travel. If your credit card account is closed for any reason, these benefits will be cancelled."

Basically says the same thing for both free bag and group 1 boarding. Nothing mentioned about using the card to pay for the ticket. Nor even about it being a paid ticket so should also apply to award tickets.
Thanks, Brugge.
LWT3 is offline  
Old Feb 10, 2014, 6:15 pm
  #4155  
 
Join Date: Jan 2014
Posts: 1,269
Originally Posted by slfindfw
I called this number and spoke to a CSR. She took my biz cc number, called Citi while I waited on hold, and had what she called a "discrepancy" opened on both the Citi and the AA ends. She said it should be resolved within 5-7 days, and that the miles would post either then or at the time of my next statement closing.
That's encouraging if they said it will be resolved in 5-7 days. When your issue is resolved, please post about it. I plan to do the same.
LWT3 is offline  


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