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Citi AA credit cards, except Executive. (2013-2014)

Old Jun 13, 2013, 2:57 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: mia
This wiki is no longer being maintained/updated.

See the new thread & wiki at http://www.flyertalk.com/forum/citi-...24-months.html.

* * *


SEE NEW THREAD - 50K AA Cards


As of Sunday August 25, 2013:
Reports indicate personal cards can no longer be rapidly churned.

Click HERE to review the previous thread on this topic.

Recommended Application Procedure:
Clear cache and cookies prior to applying or use an incognito or private browsing session to apply. Opening multiple different apps in different windows or tabs or failing to clear cookies/cache has resulted in people receiving a lesser offer.

For information on the Executive version of this card, with $450 annual fee, not waived, see: Up to 100k miles Citi Executive AAdvantage offers

MOST CURRENT 50K LINKS:

Citi Personal and Business:50K miles & two Admirals Club one-day passes after $3000 spend in 3 months, $95 fee waived first year.

Citi AA Platinum Personal Mastercard, 50,000 miles after $3k spend in 3 months. $95 annual fee, waived first year. Landing page available here. This is a CHIP and Signature card.

Landing page for 50K Business and Personal MC requires $3K spend in 3 months. $95 annual fee, waived first year. This page leads to the following application pages:
Landing page for 50K Business and Personal MC after $3K spend in 3 months. $95 annual fee, waived first year. This page leads to the following application pages:
Landing page for 50K Business and Personal MC after $3K spend in 3 months. $95 annual fee, waived first year. This page leads to the following application pages:
Landing page for 50K Business MC after $3K spend in 3 months. $95 annual fee, waived first year. This page leads to this application page.

OTHER PERSONAL CARDS

Citi Platinum Select Mastercard. 30,000 miles after $1k spend in 3 months. $95 annual fee, waived first year. Up to $100 statement credit for AA purchases. Landing page available here.

Citi Platinum Select Mastercard. 30,000 miles after $1k spend in 3 months. $95 annual fee, waived first year.

Citi Gold Mastercard. 25,000 miles after $750 spend in 3 months. $50 annual fee, waived first year. Landing page available here

If you are already a Citigold customer, read this post from the Miles Professor about another 50K offer from your branch office for the American Airlines credit card.

OTHER BUSINESS CARDS

Citi Business MasterCard. 40,000 miles after $3k spend in 3 months. $95 annual fee, waived first year. Landing page available here.

Citi Business Mastercard. 35,000 miles after $1.5k spend in 3 months.

Citi Business Mastercard. 30,000 miles after $1k spend in 3 months. $95 annual fee, waived first year. Landing page available here.

Citi Business Mastercard. 30,000 miles after $1k spend in 3 months. $95 annual fee, waived first year. Up to $100 statement credit for AA purchases. Landing page available here.


Citibank Contacts/Resources (Please add the others that you know)
  • Application status: https://www.accountonline.com/cards/...?screenID=3187
  • (800) 695-5171 – Personal Application Status and Reconsideration Line with live rep
  • (800) 763-9795 – General Personal Application Inquiries with live rep
  • (800) 645-7240 – Business Application Status and Reconsideration Line, dial option 3 then option 1 for application status
  • (800) 288-4653 – Business Application Status and Reconsideration Line, dial option 3 then option 1 for application status
  • (866) 606-2787 – General Application and Account Questions with live rep
  • (888) 201-4523 – Application status
  • (866) 606-2961 – Reconsideration Line.
  • Twitter : @AskCiti. Very powerful tool.
  • Executive Office - useful for getting a more empowered agent for reconsideration purposes: CitiBank Executive Review Department, P.O. Box 6000, Sioux Falls, SD 57117

FAQ
  1. Are these AA cards churnable?
  2. What are the most current time-restriction rules in applying for all Citi cards?
  3. Do I need to close existing cards before applying?
  4. When should I close existing Citi accounts?
  5. Can I apply for a business card if I don’t have a business?
  6. Can I buy Visa gift cards to meet my minimum spend?
  7. Do I get 10% back when redeeming miles for awards?
  8. Do I have to use my own AAdvantage number on applications?
  9. There is nothing on the application page stating the bonus miles. How do I know what I will be getting?
  10. When will my bonus miles post?
  11. I met the minimum spend. Why does my statement say "Miles Reported to AA: 0"?
  12. Can I cancel a card using secure messaging?
  13. I activated the card online and got a message about this card replacing an old card. What does that mean?
  14. Which credit bureau does Citi pull and can I force them to use a different one?

1. Are these AA cards churnable?
Yes and No. The general rules are:
  • Personal AA cards: As of August 25, 2013 all linked personal AA cards in this thread can be churned only after Citi decides that you are no longer an existing cardmember. This usually occurs between 12 and 26 months after your last successful AA personal card approval of any type including AA Executive card(s). If you want both a Platinum card and an Executive AA card and are eligible under the 12-26 month rule, get the Platinum card first or the Executive card will restart the clock. Although it is not a hard-and-fast rule, 18 months after previous approval is the most common. YMMV. You do not need to cancel old personal cards.
    • Note: You cannot circumvent this rule by applying for a card type different from your previous Citi AA card. If your last personal AA card was a Visa, the waiting period for your next personal AA card will be the same regardless of whether you apply for a Visa, MC, or Amex.

  • Business AA cards: have been churnable repeatedly by some people without restriction other than the general Citi application rules. Apply once every 91-95 days. For unknown reasons, some other people have been unable to churn business cards at all. Also, some (but not all) people need to completely cancel their previous business card (ie, cancel both the card account and the associated master account) before they can apply for another business card.

    Note: If you encounter difficulty in obtaining a Citi AA business card after holding one before, it may because of the unusual way Citi sets up business accounts. The business account per se has its own master number; like a standard MC/Visa, this master account number is 16 digits. In addition, each card on the account has its own 16-digit card number. Each of these numbers, including the number for the primary cardholder, is different from the master account number.

    Sometimes, when you call to close your card account, all the card numbers are canceled but the master account remains open. When this happens, subsequent applications for a business card may encounter difficulty. Online, there should be a dropdown of accounts under your business login; the number that match your card number is your card account, the number that does not match your card number is your master account. When cancelling, ask to cancel both accounts, giving the last 4 digts of each (as shown in that dropdown).


2. What are the most current time-restriction rules in applying for all Citi cards?
  • Only 1 Citi application of any kind per week (8 days to be safe).
  • No more than 2 Citi applications of any kind in 60 days (65 days to be safe).
  • No more than 1 Citi business application in 90 days (95 to be safe). This does not override the rules above.

While the day limits are a little flexible by a few days either way and YMMV, the rules themselves are not flexible. Note: In applying the rules above, count all Citi applications, including denials and/or applications for non-AA cards.

Mixed type Example:
Day 1 60K HHonors Visa
Day 9 or later 50K Personal Platinum Visa
Day 66 or later 50K Business #1
Day 74 or later 60K Executive
Day 161 or later 50K Business #2
18 Months, 74 days or later 50K Personal Platinum Visa

Not sure what day you applied? The date is written year, month, day in the application number: 201402280000 means you applied on Feb 28, 2014


3. Do I need to close existing cards before applying?
No. There is no requirement that you close previous personal accounts. People have reported having 4 or more of the exact same card. However, many people have reported problems getting AA Business cards if they have an open Business account.


4. When should I close existing Citi accounts?
This is a matter of personal preference. Citi cards can be closed immediately after receiving a bonus and paying off the balance. There are no verifiable reports of Citi clawing back miles (exception - miles were clawed back for returned merchandise around November 2011).

Reasons to keep accounts open:
  • Having large credit lines improves your utilization percentage.
  • Maintaining old cards improves average age of cards.
  • Credit lines can be moved from old cards to new cards.
  • Anecdotal evidence suggests that Citi counts the credit lines of recently-closed accounts for 3-6 months against your total available credit.
  • You can receive retention offers once every 6 months per card. See this thread for details on the latest retention offers.

Reasons to close accounts:
  • Having a large amount of available credit with Citi will eventually reduce your chances of instant approval. Your application will automatically be reviewed if your CL's total 75K or more. This may also result in a large disparity between existing account CL's and new CL's, such as 20K, 20K and 1K for a new card, as an example.
  • There is little incentive to pay an annual fee if it is not waived.
  • The annual fee on Business cards is rarely waived.
  • Having a large number of open Citi cards will show up on your credit report and may affect non-Citi applications as well as the overall age of your accounts.


5. Can I apply for a business card if I don’t have a business?
Anyone can apply for a business card. You do not need a registered business with an EIN. If you do not have a business with an EIN or with bills/accounts in the business name, you can apply using your name as the business. The three possibilities are that: 1. You could be approved unconditionally, 2. You could be asked to fax a couple of bills or accounts (water, electricity, gas, cable, or phone bills, bank accounts, etc.) in the name of the business to Citi, or 3. You could be required to fill out and send a 4506-T tax form. Whatever you do do not make up income etc. about the business. Plenty of people have been issued cards for businesses with $0 annual revenue, 1-5 employees, and 0 years in business.


6. Can I buy Visa gift cards to meet my minimum spend?
Purchases from banks are almost always coded as a cash advance regardless of what they are for. Purchases from stores, e.g. CVS, are almost always coded as a purchase.
If you are concerned about it, it’s recommended to send a secure message Citi and have them set your Cash Advance limit to zero. Phone CSRs often say they can not do this.


7. Do I get 10% back when redeeming miles for awards?
It depends. First, the rebate program (which began in April 2012) applies only to holders of these cards:
  • Citi Platinum Select AAdvantage Visa Signature
  • Citi Platinum Select AAdvantage World MasterCard
  • Citi Platinum Select AAdvantage World Elite MasterCard
  • Citi Select AAdvantage American Express
It does not apply to the Citi Gold World MasterCard, Citi Executive products, or some of the Citi Business cards.

Also, the maximum rebate for any cardholder in a single calendar year is 10,000 miles. Having more than one qualifying Citi AA card will not allow you to receive a larger rebate; the restriction applies per AAdvantage account.

For more on the 10% rebate benefit, see Citi 10% miles back / rebate for reward redemption.


8. Do I have to use my own AAdvantage number on applications?
Yes. The name on the card application must match the name on the AAdvantage account. You cannot apply for multiple cards for different people and use the same AAdvantage account number. AA does not care or even know how many Citi accounts you have so there is no harm in having your AAdvantage account number associated with multiple cards in your name. If you forget to add your AAdvantage account number to your application, an AAdvantage account in your name will be created and can later be merged with your existing account by calling AA.


9. There is nothing on the application page stating the bonus miles. How do I know what I will be getting?
You need to have faith in the people here if you want to maximize your miles. The people on this board constantly apply for these cards and report back what they are told are the benefits and what they actually receive. The way Citi works is that if you are approved for a card, you will get the bonus associated with the link you applied under as long as you make the minimum spend. It does not matter if you already had the card or anything else. If you are approved - then you get the bonus. The two exceptions to this are: 1. If you fail to clear your cache and accidentally load a cached application, you get the miles associated with that application and 2. Some people have recently succeeded in 'bumping the bonus' by contacting Citi and requesting a match to a 50K offer after applying for a 40K card. If you don't feel like trusting in the experiences of others, then apply for an offer with a landing page.


10. When will my bonus miles post?
Two working days after the date of the statement containing the charge that takes you across the spend threshold. It posts overnight, it'll be there when you check your AAdvantage account in the morning.


11. I met the minimum spend. Why does my statement say "Miles Reported to AA: 0"?
No one knows exactly why this is happening to some people (Citi blames AA, AA blames Citi, and both blame the merger). It supposedly has something to do with the time it takes them to properly link your AAdvantage number to your card. There are two ways to deal with this:
  • Wait 1-2 statement periods, and see if the points post on their own. Per Citi, it can take this long for the accounts to link.
  • Call AA (1-800-882-8880) and open a case about it. Most people have had their miles post within 2 weeks of doing this.

For ongoing discussion, see Some AA Citi Card miles not transferred to AAdvantage accounts [Q3 2013 - Q1 2014]


12. Can I cancel a card using secure messaging?
Yes, assuming you have set up the credit card in your Citi account. Quick and easy.


13. I activated the card online and got a message about this card replacing an old card. What does that mean?
When activating cards online, Citi normally displays the text:

"This account replaces your old account, which is now closed. Statements for your old account will be available for up to 6 months. Your current account summary and unbilled transactions are now listed under your new account number."
This is normal and is supposed to be displayed when activating a replacement card but it seems to display even when activating a brand new card. This is nothing to worry about.


14. Which credit bureau does Citi pull and can I force them to use a different one?
Citi appears to use Experian most frequently, followed by Equifax. For some people they pull both. It depends on where you are located. You can check the Credit Boards database to see where card issuers have pulled recently.

For the most part, freezing Experian, or another bureau, will not cause Citi to pull a different bureau. They will almost certainly require you to unfreeze the bureau they wish to pull or deny your application. Some people have been successful providing the PIN but others have not. Mostly, freezing a credit bureau in an attempt to force Citi to pull a different one seems to waste time, money, and effort for little result. But YMMV.

For one person's experiences with various card issuers, check here.


For rules and info on any offers that include Admirals club passes or statement credits, see here.
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Citi AA credit cards, except Executive. (2013-2014)

Old Jan 21, 2014, 2:28 pm
  #3931  
FlyerTalk Evangelist
 
Join Date: Jan 2005
Location: home = LAX
Posts: 25,932
Originally Posted by winningfreak
Got approved a few months ago for the AAdvantage/Citi card and can't seem to figure out where to see how much I have spent/more needed on the card to be eligible for the 50k reward. If anyone with this card could point me in the right direction it would be awesome.
Call them and ask by what date you have to complete the spend. If you got it "a few months ago", that date may already have passed by now!

They should also be able to tell you what spend you need, and how much you've done. Though by getting all your statements together, you should be able to figure out how much you've done yourself. It's very easy if all you have is purchases. It's a little trickier if you have bank fees or balance transfers or cash advances, because you have to subtract those, or if you have credits for returned stuff (that's automatically subtracted if it's on closed statements).
sdsearch is offline  
Old Jan 21, 2014, 4:35 pm
  #3932  
 
Join Date: Feb 2009
Posts: 6,596
Originally Posted by Brugge
"My question was directed at the AA cards"

What part of "many people here have multiple AA cards open" didn't you understand?
So was that REALLY necessary ?

Below is my original question

Originally Posted by flyer4512
So you can get an AA MC, hold it 27 months, close the card and a week later apply for a new card and get the bonus
Notice how I didn't reply to your rant about Hilton cards with "what part of I was talking about AA cards did you not understand ?

Of course I'm not an.......................

Glad you make $10 a year keeping AA cards open, wouldn't it be funny if Citi changed the rules to 18 months from when the card was CLOSED ?

IMO, when CITI can change the rules at any time telling people you never need to cancel a Citi card that lays vacant is BAD ADVICE.

I see MULTIPLE people reporting issues with open or recently closed AA business cards as reason for denial

Last edited by flyer4512; Jan 21, 2014 at 5:02 pm
flyer4512 is offline  
Old Jan 21, 2014, 5:55 pm
  #3933  
 
Join Date: Sep 2013
Programs: AA Lifetime Gold
Posts: 3,677
Originally Posted by flyer4512
So was that REALLY necessary ?

Below is my original question



Notice how I didn't reply to your rant about Hilton cards with "what part of I was talking about AA cards did you not understand ?

Of course I'm not an.......................

Glad you make $10 a year keeping AA cards open, wouldn't it be funny if Citi changed the rules to 18 months from when the card was CLOSED ?

IMO, when CITI can change the rules at any time telling people you never need to cancel a Citi card that lays vacant is BAD ADVICE.

I see MULTIPLE people reporting issues with open or recently closed AA business cards as reason for denial
Sorry you took it that way. I could of just said "read the Wiki, it's all there". Instead I took the time and effort to explain how it works and why.

And my mistake, you are quite correct. I should have said you never have to close a PERSONAL Citicard. Business cards are very much YMMV.

I'm not just making $10 per card. I'm making $10 per card, and 32K bonus miles at 2K per month for the next 16 months. Which I can easily cover with MS.

Of course, Citi can change any rules at any time, so if we are going to play the game that way, the answer to every single question would be "who knows what will happen tomorrow"? In which case there would be no reason to read or post here.
Brugge is offline  
Old Jan 21, 2014, 6:40 pm
  #3934  
 
Join Date: Feb 2009
Posts: 6,596
Originally Posted by Brugge
Sorry you took it that way. I could of just said "read the Wiki, it's all there". Instead I took the time and effort to explain how it works and why.

And my mistake, you are quite correct. I should have said you never have to close a PERSONAL Citicard. Business cards are very much YMMV.

I'm not just making $10 per card. I'm making $10 per card, and 32K bonus miles at 2K per month for the next 16 months. Which I can easily cover with MS.

Of course, Citi can change any rules at any time, so if we are going to play the game that way, the answer to every single question would be "who knows what will happen tomorrow"? In which case there would be no reason to read or post here.
You are thinking the vast majority here do MS............without that keeping a card open unless you fly ( and pay ) AA or stay at Hiltons often makes no sense.

In case you haven't noticed, Citi does change the rules all the time.

Thanks for taking the time and effort to insult me...............
flyer4512 is offline  
Old Jan 22, 2014, 7:09 am
  #3935  
 
Join Date: Jul 2012
Posts: 80
I applied this morning for the personal 50K AAdvantage card. I got a notice that said

System error has caused a delay in processing your application. Please try again later

So now I'm stuck in the limbo where I don't know if I have an application in or not... Guess I'll have to call
regoarrarr is offline  
Old Jan 22, 2014, 7:38 am
  #3936  
 
Join Date: Dec 2013
Location: MIA
Programs: AA, WN, HH, IHG
Posts: 32
Originally Posted by regoarrarr
I applied this morning for the personal 50K AAdvantage card. I got a notice that said

System error has caused a delay in processing your application. Please try again later

So now I'm stuck in the limbo where I don't know if I have an application in or not... Guess I'll have to call
I would call. I received the same message when I applied for the AA so I applied again a couple of hours later. I received the "you will be notified within 30 days message" upon submission of the 2nd app. I called Citi CSR and apparently I was approved for the first app when I received the error message, but denied for the 2nd because of too many apps in one day - now I can't apply for a Citi Hilton card for another 65+ days.
zmant06 is offline  
Old Jan 22, 2014, 10:28 am
  #3937  
 
Join Date: Sep 2013
Programs: AA Lifetime Gold
Posts: 3,677
Originally Posted by flyer4512
You are thinking the vast majority here do MS............without that keeping a card open unless you fly ( and pay ) AA or stay at Hiltons often makes no sense.

In case you haven't noticed, Citi does change the rules all the time.

Thanks for taking the time and effort to insult me...............
You posted a question 5 days ago, and no one but me responded to it.

Now I understand why...

Don't worry, I won't respond to anything you post ever again.

Have a nice day.
Brugge is offline  
Old Jan 22, 2014, 11:38 am
  #3938  
 
Join Date: Jul 2012
Posts: 80
Originally Posted by zmant06
I would call. I received the same message when I applied for the AA so I applied again a couple of hours later. I received the "you will be notified within 30 days message" upon submission of the 2nd app. I called Citi CSR and apparently I was approved for the first app when I received the error message, but denied for the 2nd because of too many apps in one day - now I can't apply for a Citi Hilton card for another 65+ days.
Thanks. I called the first reconsideration number listed and the application had been received, and was approved.
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Old Jan 22, 2014, 1:31 pm
  #3939  
 
Join Date: Mar 2013
Posts: 11
Adding a negative datapoint.
Applied couple days ago for 50k miles MC and got a "decision pending" message. Called to a reconsideration line today and got the bad news that the card application is declined because the offer is only for the "new" customers. Tried to call back 3 times and each CSR told me the same thing.
I wasn't patient enough, didn't wait for the recommended 18 months after the last AA card opened and hoped that Wiki saying "12-26" months is enough will work for me. I guess Wiki needs to be changed to say "18-26" months since last card approval to stop such impatient people like me from applying

Any chances to convince Citi to approve me? I was planning to talk to the supervisor on my last call but the CSR was very persistent that the offer is only for the "new" customers and she found that I still have my AA Amex, so I lost any hope talking to the supervisor

Some history:
I originally applied for my two AA cards in Sep 2012 and got instantly approved.
Closed my AA Visa in Sep 2013.
Still have my AA Amex.
vlru is offline  
Old Jan 22, 2014, 1:59 pm
  #3940  
 
Join Date: Sep 2013
Programs: AA Lifetime Gold
Posts: 3,677
Originally Posted by vlru
Adding a negative datapoint.
Applied couple days ago for 50k miles MC and got a "decision pending" message. Called to a reconsideration line today and got the bad news that the card application is declined because the offer is only for the "new" customers. Tried to call back 3 times and each CSR told me the same thing.
I wasn't patient enough, didn't wait for the recommended 18 months after the last AA card opened and hoped that Wiki saying "12-26" months is enough will work for me. I guess Wiki needs to be changed to say "18-26" months since last card approval to stop such impatient people like me from applying
Thanks for that. I would have also been tempted to jump the gun on this. Now I think I'll just get another HH card and wait a full 18 months.
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Old Jan 22, 2014, 2:41 pm
  #3941  
 
Join Date: Jun 2013
Posts: 40
I applied for the 50k miles link 2 weeks ago and was denied for too many credit inquiries. I sent a letter to the executive department, and received a call today that they ended up approving me for $3000.

I noticed the card is a World MasterCard. I thought the minimum credit limit on those was $5000. Was the card I ended up being approved for the same 50k miles one that I applied for? Does Citi do bait and switch like some other banks and ended up approving me for some lower offer?

I figure I'll find out soon enough when I receive the card. I didn't want to push anything by asking the CSR that called me back anything, but figured I would check here if anyone else had any experience with this.
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Old Jan 22, 2014, 2:43 pm
  #3942  
 
Join Date: Feb 2009
Posts: 6,596
Originally Posted by Brugge

Don't worry, I won't respond to anything you post ever again.
PERFECT !

Last edited by flyer4512; Jan 22, 2014 at 2:48 pm
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Old Jan 22, 2014, 4:10 pm
  #3943  
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Join Date: Sep 2013
Location: SNA/LAX
Posts: 1,407
Originally Posted by qeratify
I applied for the 50k miles link 2 weeks ago and was denied for too many credit inquiries. I sent a letter to the executive department, and received a call today that they ended up approving me for $3000.

I noticed the card is a World MasterCard. I thought the minimum credit limit on those was $5000. Was the card I ended up being approved for the same 50k miles one that I applied for? Does Citi do bait and switch like some other banks and ended up approving me for some lower offer?

I figure I'll find out soon enough when I receive the card. I didn't want to push anything by asking the CSR that called me back anything, but figured I would check here if anyone else had any experience with this.
Yes... They did this for one of my HHonors cards and approved me with a $3.5k CL for a Visa Gold.
healthnut is offline  
Old Jan 22, 2014, 4:58 pm
  #3944  
 
Join Date: May 2008
Posts: 202
Has anyone had any success lately with a personal app for a Citi card (Non-AA) then an app for the AA Biz? I have my next round of apps coming up pretty soon and I'd like to follow the model laid out in the Wiki at the top of this thread for both cards (card 1 then biz card 8 days later) but I was rejected my last go 'round for the Citi AA due to too many apps. I hadn't applied to any Citi cards for 91 days at that point.
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Old Jan 22, 2014, 5:18 pm
  #3945  
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Join Date: May 2012
Location: ORD
Programs: AA, UA, AS, DL, BA, F9, IHG Plat, HH Gold, CC Gold, SPG Gold, MR Silver
Posts: 1,786
Originally Posted by vlru
Adding a negative datapoint.
Applied couple days ago for 50k miles MC and got a "decision pending" message. Called to a reconsideration line today and got the bad news that the card application is declined because the offer is only for the "new" customers. Tried to call back 3 times and each CSR told me the same thing.
I wasn't patient enough, didn't wait for the recommended 18 months after the last AA card opened and hoped that Wiki saying "12-26" months is enough will work for me. I guess Wiki needs to be changed to say "18-26" months since last card approval to stop such impatient people like me from applying

Any chances to convince Citi to approve me? I was planning to talk to the supervisor on my last call but the CSR was very persistent that the offer is only for the "new" customers and she found that I still have my AA Amex, so I lost any hope talking to the supervisor

Some history:
I originally applied for my two AA cards in Sep 2012 and got instantly approved.
Closed my AA Visa in Sep 2013.
Still have my AA Amex.


There are reports of people being approved after 12 months and others are denied after 20+ months, which is why it says 12-26. Even if it changed to 18-26 months in wiki...you may get denied after 18 months. Its a YMMV with these
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