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Citi AA credit cards, except Executive. (2013-2014)

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Old Jun 13, 2013, 2:57 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: mia
This wiki is no longer being maintained/updated.

See the new thread & wiki at http://www.flyertalk.com/forum/citi-...24-months.html.

* * *


SEE NEW THREAD - 50K AA Cards


As of Sunday August 25, 2013:
Reports indicate personal cards can no longer be rapidly churned.

Click HERE to review the previous thread on this topic.

Recommended Application Procedure:
Clear cache and cookies prior to applying or use an incognito or private browsing session to apply. Opening multiple different apps in different windows or tabs or failing to clear cookies/cache has resulted in people receiving a lesser offer.

For information on the Executive version of this card, with $450 annual fee, not waived, see: Up to 100k miles Citi Executive AAdvantage offers

MOST CURRENT 50K LINKS:

Citi Personal and Business:50K miles & two Admirals Club one-day passes after $3000 spend in 3 months, $95 fee waived first year.

Citi AA Platinum Personal Mastercard, 50,000 miles after $3k spend in 3 months. $95 annual fee, waived first year. Landing page available here. This is a CHIP and Signature card.

Landing page for 50K Business and Personal MC requires $3K spend in 3 months. $95 annual fee, waived first year. This page leads to the following application pages:
Landing page for 50K Business and Personal MC after $3K spend in 3 months. $95 annual fee, waived first year. This page leads to the following application pages:
Landing page for 50K Business and Personal MC after $3K spend in 3 months. $95 annual fee, waived first year. This page leads to the following application pages:
Landing page for 50K Business MC after $3K spend in 3 months. $95 annual fee, waived first year. This page leads to this application page.

OTHER PERSONAL CARDS

Citi Platinum Select Mastercard. 30,000 miles after $1k spend in 3 months. $95 annual fee, waived first year. Up to $100 statement credit for AA purchases. Landing page available here.

Citi Platinum Select Mastercard. 30,000 miles after $1k spend in 3 months. $95 annual fee, waived first year.

Citi Gold Mastercard. 25,000 miles after $750 spend in 3 months. $50 annual fee, waived first year. Landing page available here

If you are already a Citigold customer, read this post from the Miles Professor about another 50K offer from your branch office for the American Airlines credit card.

OTHER BUSINESS CARDS

Citi Business MasterCard. 40,000 miles after $3k spend in 3 months. $95 annual fee, waived first year. Landing page available here.

Citi Business Mastercard. 35,000 miles after $1.5k spend in 3 months.

Citi Business Mastercard. 30,000 miles after $1k spend in 3 months. $95 annual fee, waived first year. Landing page available here.

Citi Business Mastercard. 30,000 miles after $1k spend in 3 months. $95 annual fee, waived first year. Up to $100 statement credit for AA purchases. Landing page available here.


Citibank Contacts/Resources (Please add the others that you know)
  • Application status: https://www.accountonline.com/cards/...?screenID=3187
  • (800) 695-5171 – Personal Application Status and Reconsideration Line with live rep
  • (800) 763-9795 – General Personal Application Inquiries with live rep
  • (800) 645-7240 – Business Application Status and Reconsideration Line, dial option 3 then option 1 for application status
  • (800) 288-4653 – Business Application Status and Reconsideration Line, dial option 3 then option 1 for application status
  • (866) 606-2787 – General Application and Account Questions with live rep
  • (888) 201-4523 – Application status
  • (866) 606-2961 – Reconsideration Line.
  • Twitter : @AskCiti. Very powerful tool.
  • Executive Office - useful for getting a more empowered agent for reconsideration purposes: CitiBank Executive Review Department, P.O. Box 6000, Sioux Falls, SD 57117

FAQ
  1. Are these AA cards churnable?
  2. What are the most current time-restriction rules in applying for all Citi cards?
  3. Do I need to close existing cards before applying?
  4. When should I close existing Citi accounts?
  5. Can I apply for a business card if I don’t have a business?
  6. Can I buy Visa gift cards to meet my minimum spend?
  7. Do I get 10% back when redeeming miles for awards?
  8. Do I have to use my own AAdvantage number on applications?
  9. There is nothing on the application page stating the bonus miles. How do I know what I will be getting?
  10. When will my bonus miles post?
  11. I met the minimum spend. Why does my statement say "Miles Reported to AA: 0"?
  12. Can I cancel a card using secure messaging?
  13. I activated the card online and got a message about this card replacing an old card. What does that mean?
  14. Which credit bureau does Citi pull and can I force them to use a different one?

1. Are these AA cards churnable?
Yes and No. The general rules are:
  • Personal AA cards: As of August 25, 2013 all linked personal AA cards in this thread can be churned only after Citi decides that you are no longer an existing cardmember. This usually occurs between 12 and 26 months after your last successful AA personal card approval of any type including AA Executive card(s). If you want both a Platinum card and an Executive AA card and are eligible under the 12-26 month rule, get the Platinum card first or the Executive card will restart the clock. Although it is not a hard-and-fast rule, 18 months after previous approval is the most common. YMMV. You do not need to cancel old personal cards.
    • Note: You cannot circumvent this rule by applying for a card type different from your previous Citi AA card. If your last personal AA card was a Visa, the waiting period for your next personal AA card will be the same regardless of whether you apply for a Visa, MC, or Amex.

  • Business AA cards: have been churnable repeatedly by some people without restriction other than the general Citi application rules. Apply once every 91-95 days. For unknown reasons, some other people have been unable to churn business cards at all. Also, some (but not all) people need to completely cancel their previous business card (ie, cancel both the card account and the associated master account) before they can apply for another business card.

    Note: If you encounter difficulty in obtaining a Citi AA business card after holding one before, it may because of the unusual way Citi sets up business accounts. The business account per se has its own master number; like a standard MC/Visa, this master account number is 16 digits. In addition, each card on the account has its own 16-digit card number. Each of these numbers, including the number for the primary cardholder, is different from the master account number.

    Sometimes, when you call to close your card account, all the card numbers are canceled but the master account remains open. When this happens, subsequent applications for a business card may encounter difficulty. Online, there should be a dropdown of accounts under your business login; the number that match your card number is your card account, the number that does not match your card number is your master account. When cancelling, ask to cancel both accounts, giving the last 4 digts of each (as shown in that dropdown).


2. What are the most current time-restriction rules in applying for all Citi cards?
  • Only 1 Citi application of any kind per week (8 days to be safe).
  • No more than 2 Citi applications of any kind in 60 days (65 days to be safe).
  • No more than 1 Citi business application in 90 days (95 to be safe). This does not override the rules above.

While the day limits are a little flexible by a few days either way and YMMV, the rules themselves are not flexible. Note: In applying the rules above, count all Citi applications, including denials and/or applications for non-AA cards.

Mixed type Example:
Day 1 60K HHonors Visa
Day 9 or later 50K Personal Platinum Visa
Day 66 or later 50K Business #1
Day 74 or later 60K Executive
Day 161 or later 50K Business #2
18 Months, 74 days or later 50K Personal Platinum Visa

Not sure what day you applied? The date is written year, month, day in the application number: 201402280000 means you applied on Feb 28, 2014


3. Do I need to close existing cards before applying?
No. There is no requirement that you close previous personal accounts. People have reported having 4 or more of the exact same card. However, many people have reported problems getting AA Business cards if they have an open Business account.


4. When should I close existing Citi accounts?
This is a matter of personal preference. Citi cards can be closed immediately after receiving a bonus and paying off the balance. There are no verifiable reports of Citi clawing back miles (exception - miles were clawed back for returned merchandise around November 2011).

Reasons to keep accounts open:
  • Having large credit lines improves your utilization percentage.
  • Maintaining old cards improves average age of cards.
  • Credit lines can be moved from old cards to new cards.
  • Anecdotal evidence suggests that Citi counts the credit lines of recently-closed accounts for 3-6 months against your total available credit.
  • You can receive retention offers once every 6 months per card. See this thread for details on the latest retention offers.

Reasons to close accounts:
  • Having a large amount of available credit with Citi will eventually reduce your chances of instant approval. Your application will automatically be reviewed if your CL's total 75K or more. This may also result in a large disparity between existing account CL's and new CL's, such as 20K, 20K and 1K for a new card, as an example.
  • There is little incentive to pay an annual fee if it is not waived.
  • The annual fee on Business cards is rarely waived.
  • Having a large number of open Citi cards will show up on your credit report and may affect non-Citi applications as well as the overall age of your accounts.


5. Can I apply for a business card if I don’t have a business?
Anyone can apply for a business card. You do not need a registered business with an EIN. If you do not have a business with an EIN or with bills/accounts in the business name, you can apply using your name as the business. The three possibilities are that: 1. You could be approved unconditionally, 2. You could be asked to fax a couple of bills or accounts (water, electricity, gas, cable, or phone bills, bank accounts, etc.) in the name of the business to Citi, or 3. You could be required to fill out and send a 4506-T tax form. Whatever you do do not make up income etc. about the business. Plenty of people have been issued cards for businesses with $0 annual revenue, 1-5 employees, and 0 years in business.


6. Can I buy Visa gift cards to meet my minimum spend?
Purchases from banks are almost always coded as a cash advance regardless of what they are for. Purchases from stores, e.g. CVS, are almost always coded as a purchase.
If you are concerned about it, it’s recommended to send a secure message Citi and have them set your Cash Advance limit to zero. Phone CSRs often say they can not do this.


7. Do I get 10% back when redeeming miles for awards?
It depends. First, the rebate program (which began in April 2012) applies only to holders of these cards:
  • Citi Platinum Select AAdvantage Visa Signature
  • Citi Platinum Select AAdvantage World MasterCard
  • Citi Platinum Select AAdvantage World Elite MasterCard
  • Citi Select AAdvantage American Express
It does not apply to the Citi Gold World MasterCard, Citi Executive products, or some of the Citi Business cards.

Also, the maximum rebate for any cardholder in a single calendar year is 10,000 miles. Having more than one qualifying Citi AA card will not allow you to receive a larger rebate; the restriction applies per AAdvantage account.

For more on the 10% rebate benefit, see Citi 10% miles back / rebate for reward redemption.


8. Do I have to use my own AAdvantage number on applications?
Yes. The name on the card application must match the name on the AAdvantage account. You cannot apply for multiple cards for different people and use the same AAdvantage account number. AA does not care or even know how many Citi accounts you have so there is no harm in having your AAdvantage account number associated with multiple cards in your name. If you forget to add your AAdvantage account number to your application, an AAdvantage account in your name will be created and can later be merged with your existing account by calling AA.


9. There is nothing on the application page stating the bonus miles. How do I know what I will be getting?
You need to have faith in the people here if you want to maximize your miles. The people on this board constantly apply for these cards and report back what they are told are the benefits and what they actually receive. The way Citi works is that if you are approved for a card, you will get the bonus associated with the link you applied under as long as you make the minimum spend. It does not matter if you already had the card or anything else. If you are approved - then you get the bonus. The two exceptions to this are: 1. If you fail to clear your cache and accidentally load a cached application, you get the miles associated with that application and 2. Some people have recently succeeded in 'bumping the bonus' by contacting Citi and requesting a match to a 50K offer after applying for a 40K card. If you don't feel like trusting in the experiences of others, then apply for an offer with a landing page.


10. When will my bonus miles post?
Two working days after the date of the statement containing the charge that takes you across the spend threshold. It posts overnight, it'll be there when you check your AAdvantage account in the morning.


11. I met the minimum spend. Why does my statement say "Miles Reported to AA: 0"?
No one knows exactly why this is happening to some people (Citi blames AA, AA blames Citi, and both blame the merger). It supposedly has something to do with the time it takes them to properly link your AAdvantage number to your card. There are two ways to deal with this:
  • Wait 1-2 statement periods, and see if the points post on their own. Per Citi, it can take this long for the accounts to link.
  • Call AA (1-800-882-8880) and open a case about it. Most people have had their miles post within 2 weeks of doing this.

For ongoing discussion, see Some AA Citi Card miles not transferred to AAdvantage accounts [Q3 2013 - Q1 2014]


12. Can I cancel a card using secure messaging?
Yes, assuming you have set up the credit card in your Citi account. Quick and easy.


13. I activated the card online and got a message about this card replacing an old card. What does that mean?
When activating cards online, Citi normally displays the text:

"This account replaces your old account, which is now closed. Statements for your old account will be available for up to 6 months. Your current account summary and unbilled transactions are now listed under your new account number."
This is normal and is supposed to be displayed when activating a replacement card but it seems to display even when activating a brand new card. This is nothing to worry about.


14. Which credit bureau does Citi pull and can I force them to use a different one?
Citi appears to use Experian most frequently, followed by Equifax. For some people they pull both. It depends on where you are located. You can check the Credit Boards database to see where card issuers have pulled recently.

For the most part, freezing Experian, or another bureau, will not cause Citi to pull a different bureau. They will almost certainly require you to unfreeze the bureau they wish to pull or deny your application. Some people have been successful providing the PIN but others have not. Mostly, freezing a credit bureau in an attempt to force Citi to pull a different one seems to waste time, money, and effort for little result. But YMMV.

For one person's experiences with various card issuers, check here.


For rules and info on any offers that include Admirals club passes or statement credits, see here.
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Citi AA credit cards, except Executive. (2013-2014)

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Old Jan 9, 2014, 1:02 pm
  #3826  
 
Join Date: Jul 2011
Posts: 321
Originally Posted by britishcanuck
No, just one personal Citi AA card and a limited credit history in the US. I was surprised to be approved.
wow amazing...which number did you call? Could you kindly share..Amazing thing is I have two AA Citi personal cards still active.
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Old Jan 9, 2014, 1:23 pm
  #3827  
 
Join Date: Nov 2013
Location: DFW
Programs: AA EXP, Marriott Titanium
Posts: 515
Originally Posted by woow14610
wow amazing...which number did you call? Could you kindly share..Amazing thing is I have two AA Citi personal cards still active.
I called this one, in the sticky: (800) 288-4653

They were having system problems and it wouldn't accept my birth date, but I eventually got transferred to a person and gave them my application id and asked if there was anything else they needed from me. I was on hold for about ten minutes and she came back asking if I could email them a bill showing my address.

I sent my electricity bill to [email protected] quoting my application id. I then called back an hour later asking if there was anything else needed, she verified that she received the documents and that I would know within a week.

This is the email I got back:

"Thank you, Credit Acquisitions department has received your documents; please allow 7 to 10 days to process the application."

24 hours later, I was approved (I checked the application page)
britishcanuck is offline  
Old Jan 9, 2014, 1:52 pm
  #3828  
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Join Date: Jan 2005
Location: home = LAX
Posts: 25,933
Originally Posted by nrdk
Generally have people had luck with retention bonuses?
There's a separate thread for that:

http://www.flyertalk.com/forum/credi...all-cards.html
sdsearch is offline  
Old Jan 9, 2014, 1:59 pm
  #3829  
 
Join Date: Jul 2011
Posts: 321
Originally Posted by britishcanuck
I called this one, in the sticky: (800) 288-4653

They were having system problems and it wouldn't accept my birth date, but I eventually got transferred to a person and gave them my application id and asked if there was anything else they needed from me. I was on hold for about ten minutes and she came back asking if I could email them a bill showing my address.

I sent my electricity bill to [email protected] quoting my application id. I then called back an hour later asking if there was anything else needed, she verified that she received the documents and that I would know within a week.

This is the email I got back:

"Thank you, Credit Acquisitions department has received your documents; please allow 7 to 10 days to process the application."

24 hours later, I was approved (I checked the application page)
I did call again and same situation. They reject saying few satisfactory business accounts. They mentioned once I get the letter in the e-mail give them the a call so they would be able to reconsider.
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Old Jan 9, 2014, 2:01 pm
  #3830  
 
Join Date: May 2013
Posts: 747
Originally Posted by sdsearch
There's a separate thread for that:

http://www.flyertalk.com/forum/credi...all-cards.html
Alright, thanks. Ideas on the rest of the questions?
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Old Jan 9, 2014, 2:07 pm
  #3831  
 
Join Date: Nov 2013
Location: DFW
Programs: AA EXP, Marriott Titanium
Posts: 515
Originally Posted by woow14610
I did call again and same situation. They reject saying few satisfactory business accounts. They mentioned once I get the letter in the e-mail give them the a call so they would be able to reconsider.
Did you put an actual business name and EIN in, or did you pick sole proprietorship and enter your SSN?
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Old Jan 9, 2014, 2:12 pm
  #3832  
 
Join Date: Jul 2011
Posts: 321
Originally Posted by britishcanuck
Did you put an actual business name and EIN in, or did you pick sole proprietorship and enter your SSN?
Sole and SSN. Did do you do other way?
woow14610 is offline  
Old Jan 9, 2014, 2:19 pm
  #3833  
 
Join Date: Nov 2013
Location: DFW
Programs: AA EXP, Marriott Titanium
Posts: 515
Originally Posted by woow14610
Sole and SSN. Did do you do other way?
No, same as you. I'm surprised that I got approved. I have absolutely nothing else as a business, only personal. My average account age is 0 years 5 months and oldest account is 1 year 3 months.
britishcanuck is offline  
Old Jan 9, 2014, 2:24 pm
  #3834  
 
Join Date: Jul 2011
Posts: 321
Originally Posted by britishcanuck
No, same as you. I'm surprised that I got approved. I have absolutely nothing else as a business, only personal. My average account age is 0 years 5 months and oldest account is 1 year 3 months.
wow get a lottery ticket on your way buddy I had 1 year old Chase Ink and Average age of all other accounts with Citi is 2 years.
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Old Jan 9, 2014, 7:35 pm
  #3835  
 
Join Date: May 2008
Posts: 132
New policy for new accounts?

Originally Posted by airfly56
Since when does AA have anything to do with the CC number? It makes sense that citi is the one responsible here, but looks like we are fighting city hall (little pun)
This must be something new. Same exact thing happened to me. New business MC account. Statement closed 12/30. 53000+ miles earned, 0 reported to AA.

Called CSR. He said it's because the bill hasn't been paid yet. What happens, he said, if we report the miles and you don't pay your bill? I politely hung up and called again a few minutes later. The second one sounded somewhat less clueless and said the miles will be reported to AA after the next billing cycle. I asked why, given that in all my previous experience the miles always posted within a day or two of the close of the billing cycle in which they were earned. He said it's because it's a new account.

Did anyone else get a similar explanation? Or finds it plausible?
AXR64 is offline  
Old Jan 9, 2014, 9:00 pm
  #3836  
FlyerTalk Evangelist
 
Join Date: Dec 2003
Location: LAX
Posts: 10,908
2. What are the most current time-restriction rules in applying for all Citi cards?
Only 1 Citi application of any kind per week (8 days to be safe).
Not sure if this is correct - I got Hilton and aa business approved same day last month..
azepine00 is offline  
Old Jan 10, 2014, 12:57 pm
  #3837  
 
Join Date: Apr 2007
Posts: 1,857
Just applied for the Business World MC for the wife (Sole Proprietor, SSN). Everything is good, except that they're requesting proof of business. I see some people have provided utility bills for that purpose. The only problem is, all our bills are in my name. Any other ideas? Or would it be easier to just switch a bill into her name, and send it to them the next time we get one? We've got 30 days to provide the proof (can be extended to 60, if necessary).
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Old Jan 10, 2014, 1:08 pm
  #3838  
FlyerTalk Evangelist
 
Join Date: Jan 2005
Location: home = LAX
Posts: 25,933
Originally Posted by nrdk
Alright, thanks. Ideas on the rest of the questions?
You mixed too many unrelated questions in one post IMHO.

I don't remember what it is offhand, but the time to cancel after an annual fee hits on personal cards is set by some government consumer law or something like that and is not bank specific, but it may be quite different for business cards (while FTers may apply for business cards, business cards are not targeted at consumers and thus aren't subject to all the consumer credit laws).

I don't know anything about bag fees, because: (1) I virtually always travel carryon-only, because of experiences with bags getting delayed by a day (every single time I had checked bags on an AA->BA connection at LHR, that happened!), (2) I always fly solo and thus have no one else's baggae either, and (3) in any case I have lifetime elite status at AA so I have checked bags free whether I have the card or not.

Last edited by sdsearch; Jan 10, 2014 at 1:14 pm
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Old Jan 10, 2014, 1:40 pm
  #3839  
 
Join Date: May 2013
Posts: 747
Originally Posted by sdsearch
You mixed too many unrelated questions in one post IMHO.
Agreed, but this thread seems to get bogged down very easily with repeat and numerous questions, figured I'd save some space.

Trust me, not my personal choice to bring a checked bag, however traveling with the girlfriend means she packs a checked bag and packs more than half of mine.
nrdk is offline  
Old Jan 10, 2014, 1:43 pm
  #3840  
 
Join Date: Apr 2007
Posts: 1,857
Originally Posted by nrdk
As far as the first bag free goes, is there anything special that has to be done on the flight reservation in order to receive this benefit? It notes that you have to have your AA number on the reservation, which is standard, however is there any indicator or prior arrangement I need to make?

It's listed that up to 4 customers traveling with me also get their first bag checked free, has anyone had problems with this?
No special anything. If your AA number is on the reservation, your checked bags are free. You can confirm this during check-in (online or airport), when it asks how many bags you're checking, and shows $0 for the first one per person.

No problems with other people (on the same reservation) getting their bags checked for free. I've only done this a couple times (both on international flights), but their bags show up as $0 during check-in, as well.

If you're concerned about either of these, it's just one more reason to do online check-in 24 hours in advance - if you do somehow happen to have a problem, you've got time to call and get it straightened out.
bobert24 is offline  


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