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Citi AA credit cards, except Executive. (2013-2014)

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Old Jun 13, 2013, 2:57 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: mia
This wiki is no longer being maintained/updated.

See the new thread & wiki at http://www.flyertalk.com/forum/citi-...24-months.html.

* * *


SEE NEW THREAD - 50K AA Cards


As of Sunday August 25, 2013:
Reports indicate personal cards can no longer be rapidly churned.

Click HERE to review the previous thread on this topic.

Recommended Application Procedure:
Clear cache and cookies prior to applying or use an incognito or private browsing session to apply. Opening multiple different apps in different windows or tabs or failing to clear cookies/cache has resulted in people receiving a lesser offer.

For information on the Executive version of this card, with $450 annual fee, not waived, see: Up to 100k miles Citi Executive AAdvantage offers

MOST CURRENT 50K LINKS:

Citi Personal and Business:50K miles & two Admirals Club one-day passes after $3000 spend in 3 months, $95 fee waived first year.

Citi AA Platinum Personal Mastercard, 50,000 miles after $3k spend in 3 months. $95 annual fee, waived first year. Landing page available here. This is a CHIP and Signature card.

Landing page for 50K Business and Personal MC requires $3K spend in 3 months. $95 annual fee, waived first year. This page leads to the following application pages:
Landing page for 50K Business and Personal MC after $3K spend in 3 months. $95 annual fee, waived first year. This page leads to the following application pages:
Landing page for 50K Business and Personal MC after $3K spend in 3 months. $95 annual fee, waived first year. This page leads to the following application pages:
Landing page for 50K Business MC after $3K spend in 3 months. $95 annual fee, waived first year. This page leads to this application page.

OTHER PERSONAL CARDS

Citi Platinum Select Mastercard. 30,000 miles after $1k spend in 3 months. $95 annual fee, waived first year. Up to $100 statement credit for AA purchases. Landing page available here.

Citi Platinum Select Mastercard. 30,000 miles after $1k spend in 3 months. $95 annual fee, waived first year.

Citi Gold Mastercard. 25,000 miles after $750 spend in 3 months. $50 annual fee, waived first year. Landing page available here

If you are already a Citigold customer, read this post from the Miles Professor about another 50K offer from your branch office for the American Airlines credit card.

OTHER BUSINESS CARDS

Citi Business MasterCard. 40,000 miles after $3k spend in 3 months. $95 annual fee, waived first year. Landing page available here.

Citi Business Mastercard. 35,000 miles after $1.5k spend in 3 months.

Citi Business Mastercard. 30,000 miles after $1k spend in 3 months. $95 annual fee, waived first year. Landing page available here.

Citi Business Mastercard. 30,000 miles after $1k spend in 3 months. $95 annual fee, waived first year. Up to $100 statement credit for AA purchases. Landing page available here.


Citibank Contacts/Resources (Please add the others that you know)
  • Application status: https://www.accountonline.com/cards/...?screenID=3187
  • (800) 695-5171 – Personal Application Status and Reconsideration Line with live rep
  • (800) 763-9795 – General Personal Application Inquiries with live rep
  • (800) 645-7240 – Business Application Status and Reconsideration Line, dial option 3 then option 1 for application status
  • (800) 288-4653 – Business Application Status and Reconsideration Line, dial option 3 then option 1 for application status
  • (866) 606-2787 – General Application and Account Questions with live rep
  • (888) 201-4523 – Application status
  • (866) 606-2961 – Reconsideration Line.
  • Twitter : @AskCiti. Very powerful tool.
  • Executive Office - useful for getting a more empowered agent for reconsideration purposes: CitiBank Executive Review Department, P.O. Box 6000, Sioux Falls, SD 57117

FAQ
  1. Are these AA cards churnable?
  2. What are the most current time-restriction rules in applying for all Citi cards?
  3. Do I need to close existing cards before applying?
  4. When should I close existing Citi accounts?
  5. Can I apply for a business card if I don’t have a business?
  6. Can I buy Visa gift cards to meet my minimum spend?
  7. Do I get 10% back when redeeming miles for awards?
  8. Do I have to use my own AAdvantage number on applications?
  9. There is nothing on the application page stating the bonus miles. How do I know what I will be getting?
  10. When will my bonus miles post?
  11. I met the minimum spend. Why does my statement say "Miles Reported to AA: 0"?
  12. Can I cancel a card using secure messaging?
  13. I activated the card online and got a message about this card replacing an old card. What does that mean?
  14. Which credit bureau does Citi pull and can I force them to use a different one?

1. Are these AA cards churnable?
Yes and No. The general rules are:
  • Personal AA cards: As of August 25, 2013 all linked personal AA cards in this thread can be churned only after Citi decides that you are no longer an existing cardmember. This usually occurs between 12 and 26 months after your last successful AA personal card approval of any type including AA Executive card(s). If you want both a Platinum card and an Executive AA card and are eligible under the 12-26 month rule, get the Platinum card first or the Executive card will restart the clock. Although it is not a hard-and-fast rule, 18 months after previous approval is the most common. YMMV. You do not need to cancel old personal cards.
    • Note: You cannot circumvent this rule by applying for a card type different from your previous Citi AA card. If your last personal AA card was a Visa, the waiting period for your next personal AA card will be the same regardless of whether you apply for a Visa, MC, or Amex.

  • Business AA cards: have been churnable repeatedly by some people without restriction other than the general Citi application rules. Apply once every 91-95 days. For unknown reasons, some other people have been unable to churn business cards at all. Also, some (but not all) people need to completely cancel their previous business card (ie, cancel both the card account and the associated master account) before they can apply for another business card.

    Note: If you encounter difficulty in obtaining a Citi AA business card after holding one before, it may because of the unusual way Citi sets up business accounts. The business account per se has its own master number; like a standard MC/Visa, this master account number is 16 digits. In addition, each card on the account has its own 16-digit card number. Each of these numbers, including the number for the primary cardholder, is different from the master account number.

    Sometimes, when you call to close your card account, all the card numbers are canceled but the master account remains open. When this happens, subsequent applications for a business card may encounter difficulty. Online, there should be a dropdown of accounts under your business login; the number that match your card number is your card account, the number that does not match your card number is your master account. When cancelling, ask to cancel both accounts, giving the last 4 digts of each (as shown in that dropdown).


2. What are the most current time-restriction rules in applying for all Citi cards?
  • Only 1 Citi application of any kind per week (8 days to be safe).
  • No more than 2 Citi applications of any kind in 60 days (65 days to be safe).
  • No more than 1 Citi business application in 90 days (95 to be safe). This does not override the rules above.

While the day limits are a little flexible by a few days either way and YMMV, the rules themselves are not flexible. Note: In applying the rules above, count all Citi applications, including denials and/or applications for non-AA cards.

Mixed type Example:
Day 1 60K HHonors Visa
Day 9 or later 50K Personal Platinum Visa
Day 66 or later 50K Business #1
Day 74 or later 60K Executive
Day 161 or later 50K Business #2
18 Months, 74 days or later 50K Personal Platinum Visa

Not sure what day you applied? The date is written year, month, day in the application number: 201402280000 means you applied on Feb 28, 2014


3. Do I need to close existing cards before applying?
No. There is no requirement that you close previous personal accounts. People have reported having 4 or more of the exact same card. However, many people have reported problems getting AA Business cards if they have an open Business account.


4. When should I close existing Citi accounts?
This is a matter of personal preference. Citi cards can be closed immediately after receiving a bonus and paying off the balance. There are no verifiable reports of Citi clawing back miles (exception - miles were clawed back for returned merchandise around November 2011).

Reasons to keep accounts open:
  • Having large credit lines improves your utilization percentage.
  • Maintaining old cards improves average age of cards.
  • Credit lines can be moved from old cards to new cards.
  • Anecdotal evidence suggests that Citi counts the credit lines of recently-closed accounts for 3-6 months against your total available credit.
  • You can receive retention offers once every 6 months per card. See this thread for details on the latest retention offers.

Reasons to close accounts:
  • Having a large amount of available credit with Citi will eventually reduce your chances of instant approval. Your application will automatically be reviewed if your CL's total 75K or more. This may also result in a large disparity between existing account CL's and new CL's, such as 20K, 20K and 1K for a new card, as an example.
  • There is little incentive to pay an annual fee if it is not waived.
  • The annual fee on Business cards is rarely waived.
  • Having a large number of open Citi cards will show up on your credit report and may affect non-Citi applications as well as the overall age of your accounts.


5. Can I apply for a business card if I don’t have a business?
Anyone can apply for a business card. You do not need a registered business with an EIN. If you do not have a business with an EIN or with bills/accounts in the business name, you can apply using your name as the business. The three possibilities are that: 1. You could be approved unconditionally, 2. You could be asked to fax a couple of bills or accounts (water, electricity, gas, cable, or phone bills, bank accounts, etc.) in the name of the business to Citi, or 3. You could be required to fill out and send a 4506-T tax form. Whatever you do do not make up income etc. about the business. Plenty of people have been issued cards for businesses with $0 annual revenue, 1-5 employees, and 0 years in business.


6. Can I buy Visa gift cards to meet my minimum spend?
Purchases from banks are almost always coded as a cash advance regardless of what they are for. Purchases from stores, e.g. CVS, are almost always coded as a purchase.
If you are concerned about it, it’s recommended to send a secure message Citi and have them set your Cash Advance limit to zero. Phone CSRs often say they can not do this.


7. Do I get 10% back when redeeming miles for awards?
It depends. First, the rebate program (which began in April 2012) applies only to holders of these cards:
  • Citi Platinum Select AAdvantage Visa Signature
  • Citi Platinum Select AAdvantage World MasterCard
  • Citi Platinum Select AAdvantage World Elite MasterCard
  • Citi Select AAdvantage American Express
It does not apply to the Citi Gold World MasterCard, Citi Executive products, or some of the Citi Business cards.

Also, the maximum rebate for any cardholder in a single calendar year is 10,000 miles. Having more than one qualifying Citi AA card will not allow you to receive a larger rebate; the restriction applies per AAdvantage account.

For more on the 10% rebate benefit, see Citi 10% miles back / rebate for reward redemption.


8. Do I have to use my own AAdvantage number on applications?
Yes. The name on the card application must match the name on the AAdvantage account. You cannot apply for multiple cards for different people and use the same AAdvantage account number. AA does not care or even know how many Citi accounts you have so there is no harm in having your AAdvantage account number associated with multiple cards in your name. If you forget to add your AAdvantage account number to your application, an AAdvantage account in your name will be created and can later be merged with your existing account by calling AA.


9. There is nothing on the application page stating the bonus miles. How do I know what I will be getting?
You need to have faith in the people here if you want to maximize your miles. The people on this board constantly apply for these cards and report back what they are told are the benefits and what they actually receive. The way Citi works is that if you are approved for a card, you will get the bonus associated with the link you applied under as long as you make the minimum spend. It does not matter if you already had the card or anything else. If you are approved - then you get the bonus. The two exceptions to this are: 1. If you fail to clear your cache and accidentally load a cached application, you get the miles associated with that application and 2. Some people have recently succeeded in 'bumping the bonus' by contacting Citi and requesting a match to a 50K offer after applying for a 40K card. If you don't feel like trusting in the experiences of others, then apply for an offer with a landing page.


10. When will my bonus miles post?
Two working days after the date of the statement containing the charge that takes you across the spend threshold. It posts overnight, it'll be there when you check your AAdvantage account in the morning.


11. I met the minimum spend. Why does my statement say "Miles Reported to AA: 0"?
No one knows exactly why this is happening to some people (Citi blames AA, AA blames Citi, and both blame the merger). It supposedly has something to do with the time it takes them to properly link your AAdvantage number to your card. There are two ways to deal with this:
  • Wait 1-2 statement periods, and see if the points post on their own. Per Citi, it can take this long for the accounts to link.
  • Call AA (1-800-882-8880) and open a case about it. Most people have had their miles post within 2 weeks of doing this.

For ongoing discussion, see Some AA Citi Card miles not transferred to AAdvantage accounts [Q3 2013 - Q1 2014]


12. Can I cancel a card using secure messaging?
Yes, assuming you have set up the credit card in your Citi account. Quick and easy.


13. I activated the card online and got a message about this card replacing an old card. What does that mean?
When activating cards online, Citi normally displays the text:

"This account replaces your old account, which is now closed. Statements for your old account will be available for up to 6 months. Your current account summary and unbilled transactions are now listed under your new account number."
This is normal and is supposed to be displayed when activating a replacement card but it seems to display even when activating a brand new card. This is nothing to worry about.


14. Which credit bureau does Citi pull and can I force them to use a different one?
Citi appears to use Experian most frequently, followed by Equifax. For some people they pull both. It depends on where you are located. You can check the Credit Boards database to see where card issuers have pulled recently.

For the most part, freezing Experian, or another bureau, will not cause Citi to pull a different bureau. They will almost certainly require you to unfreeze the bureau they wish to pull or deny your application. Some people have been successful providing the PIN but others have not. Mostly, freezing a credit bureau in an attempt to force Citi to pull a different one seems to waste time, money, and effort for little result. But YMMV.

For one person's experiences with various card issuers, check here.


For rules and info on any offers that include Admirals club passes or statement credits, see here.
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Citi AA credit cards, except Executive. (2013-2014)

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Old Aug 23, 2013, 1:35 pm
  #2116  
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Last edited by PaulMSN; Aug 23, 2013 at 1:49 pm
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Old Aug 23, 2013, 2:18 pm
  #2117  
 
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If anybody gets the request for the 4506-T tax form in the mail on their pending decision:

I just spoke to a rep on the phone and she said that yes you CAN email it in to Citi instead of mailing it back. Instructions:

Scan & Email form to:
[email protected]
REFERENCE # as subject line and call 24-48 hours later to verify receipt of document.

That should save time and help!
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Old Aug 23, 2013, 3:02 pm
  #2118  
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Originally Posted by x712xdamx
If anybody gets the request for the 4506-T tax form in the mail on their pending decision:

I just spoke to a rep on the phone and she said that yes you CAN email it in to Citi instead of mailing it back. Instructions:

Scan & Email form to:
[email protected]
REFERENCE # as subject line and call 24-48 hours later to verify receipt of document.

That should save time and help!
I just got my 4506-T form in the mail... I guess they didn't believe how much money I made last year.... Thanks for the info..
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Old Aug 23, 2013, 3:22 pm
  #2119  
 
Join Date: Feb 2011
Posts: 422
Bonus for third card posted. Pretty confident that 4th card's bonus will post when I hit spend next month.


Originally Posted by andysiz
A data point for those looking for four AA cards.

May 2011 - got 75k Amex and 75k Visa
Jan 2013 - canceled both
Mar 2013 - got 50k Visa
Apr 2013 - got 50k Visa
July 2013 - got 40k MC
Aug 2013 - got 50k MC (targeted)

All personals. No instant approvals -- always got to step 3, no App ID and no chat. Last three cards required moving credit lines around with phone agent (I have a few other non-AA Citi cards).

Note: I have no idea if I'll get the bonuses posted, but will update either way when spend is hit.
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Old Aug 23, 2013, 4:03 pm
  #2120  
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Originally Posted by italdesign
Originally Posted by sdsearch
Any cards you have already shaven down to the minimum limit should be cancelled immediately. There's nothing better you can do with them. Since they're already at their minimum limit, you'll never be able to pull credit limit from them again. So the only way their [individually] small CLs can help you [cumulatively] is by eventually going back into your Citi credit limit "pool". Since that takes time, the sooner you cancel them the better.
I'm a little confused. I thought the conventional wisdom is to leave the card open, and offer to close it and move the CL to new card if needed.
Please read what I wrote carefully. By "shaved down to the minimum limit", I meant cards where you've already moved so much CL out of them that there's no more left to move! The person I was replying to explain that Citi had moved all the possible CL out of several of his cards now.

If you won't ever be able to move any more CL out of a card, therefore, what's the point in keeping it open?

(In case you're not aware, once a card gets down to $1k, $2k, or $3k, depending on the card, you can't move any more CL from it to a new card. And they won't you move all of the CL from an existing card to a new card, you always have to leave $1k, $2k, or $3k behind on the existing card, because they're not able to move CL and cancel all in one step.)
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Old Aug 23, 2013, 4:17 pm
  #2121  
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Originally Posted by x712xdamx
If anybody gets the request for the 4506-T tax form in the mail on their pending decision:

I just spoke to a rep on the phone and she said that yes you CAN email it in to Citi instead of mailing it back. Instructions:

Scan & Email form to:
[email protected]
REFERENCE # as subject line and call 24-48 hours later to verify receipt of document.

That should save time and help!
I got similar instructions when I called earlier today, except they didn't tell me to call back. They told me to put the application ID number in there, but didn't say to make it "as" the subject line. I therefore put "IRS 4506-T form for app ID 2013xxxxxxxxxxxxxxxxxxxxxxxxx" as my subject line. (I also made my PDF of the form be titled "4506-T app ID 2013xxxxxxxxxxxxxxxxx" (the program that was saving the PDF from my scan said it had a 32 character limit, and I couldn't fit another word in the PDF name!). That way if the PDF gets separated from the email, they still have the application ID number!

And a minute after I emailed it, I got a confirmation email saying:
Thank you, Credit Acquisitions department has received your documents; please allow 7 to 10 days to process the application.
Did you not receive such a confirmation email?

Btw, this confirmation email makes me suspect this email address may be for submitting such requested forms only and not necessarily for anything else.
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Old Aug 23, 2013, 4:22 pm
  #2122  
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Originally Posted by x712xdamx
Gosh, I WISH they could send the form by email! I searched this thread for "tax" and "4506" (the tax form) and saw a couple people saying it can usually take 3 weeks to get the form, and will result in 2 credit pulls b/c after 30 days they have to pull again. BRUTAL!

I'm gonna open another chat and see if they'll e-mail it to me. Got it emailed for my Amex FR a couple years ago, surely Citi can email it. Don't want 2 pulls :/

Anybody else have data points recently for this?
Well, it turns out that while they can't email it you (I asked about that first today), they may accept a From 4506-T that you download from the IRS website yourself, print out, fill out yourself with "Citibank" on line 5, and line 6 filled out the way they want. (Line 6 they may want differently depending on your circumstances. They did ask me, btw, if I'd filed my 2012 taxes already, because apparently they would have to request something different if I hadn't.)

(And then you can email it as described in the posts just above this one.)

They did let me do exactly that today (after checking with a supervisor). However: This was after the letter they had sent me that was "certain" to arrive by "Monday or Tuesday at the latest" had still not arrived by Thursday. (I called Friday morning before Friday's mail came.) I therefore do not know if they would accept a 4506-T printed from the IRS website if their mailing of a partially pre-filled one hadn't failed first.
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Old Aug 23, 2013, 5:09 pm
  #2123  
 
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Originally Posted by andysiz
Bonus for third card posted. Pretty confident that 4th card's bonus will post when I hit spend next month.A data point for those looking for four AA cards.

May 2011 - got 75k Amex and 75k Visa
Jan 2013 - canceled both
Mar 2013 - got 50k Visa
Apr 2013 - got 50k Visa
July 2013 - got 40k MC
Aug 2013 - got 50k MC (targeted)
By third card do you mean the 40K MC or the 50K MC ? I'm guessing You already got the bonus from your April 2013 card.

I was just going to post asking if people were churning the MC as most of what I see is VISA

The Citi Platinum Select Mastercard. 35,000 miles after $1.5k spend in 3 months is an easier churn for me right now as I'm also spending for Hilton Diamond
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Old Aug 23, 2013, 5:17 pm
  #2124  
 
Join Date: Feb 2009
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Originally Posted by sdsearch
Please read what I wrote carefully. By "shaved down to the minimum limit", I meant cards where you've already moved so much CL out of them that there's no more left to move! The person I was replying to explain that Citi had moved all the possible CL out of several of his cards now.

If you won't ever be able to move any more CL out of a card, therefore, what's the point in keeping it open?

(In case you're not aware, once a card gets down to $1k, $2k, or $3k, depending on the card, you can't move any more CL from it to a new card. And they won't you move all of the CL from an existing card to a new card, you always have to leave $1k, $2k, or $3k behind on the existing card, because they're not able to move CL and cancel all in one step.)
I get the card at whatever CL they give me, meet the spend, let the bonus post then lower the CL to $5,000. Then come ~9 months I cancel the card regardless of AF or not.

I have never paid and AF and only been denied for a card once ( Chase) doing it this way
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Old Aug 23, 2013, 7:29 pm
  #2125  
 
Join Date: Sep 2012
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DH got approved for Visa 50K and MC Business 40K. He has met the spending requirements (5K for both cards) and is waiting for the statement day for bonus mile posting. Today, he just got in the mail an offer for MC 50K bonus. Do you think he can still apply for this card and get bonus? TIA.
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Old Aug 23, 2013, 7:38 pm
  #2126  
 
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Originally Posted by anneok
DH got approved for Visa 50K and MC Business 40K. He has met the spending requirements (5K for both cards) and is waiting for the statement day for bonus mile posting. Today, he just got in the mail an offer for MC 50K bonus. Do you think he can still apply for this card and get bonus? TIA.
Adult diapers. You must wait 65 days from your second application. Does not matter if the second app was approved or denied. You must wait 65 days between your second app and your third app.
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Old Aug 23, 2013, 7:59 pm
  #2127  
 
Join Date: Sep 2012
Posts: 134
So does it matter if the second app is for personal or for business card? I remember someone saying that we can get 2 personal cards within 65-day period? DH only got 1 personal Visa card two weeks ago.

Originally Posted by pinguy
Adult diapers. You must wait 65 days from your second application. Does not matter if the second app was approved or denied. You must wait 65 days between your second app and your third app.
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Old Aug 23, 2013, 10:21 pm
  #2128  
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Originally Posted by anneok
So does it matter if the second app is for personal or for business card? I remember someone saying that we can get 2 personal cards within 65-day period? DH only got 1 personal Visa card two weeks ago.
read the wiki
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Old Aug 23, 2013, 10:39 pm
  #2129  
 
Join Date: Feb 2013
Location: San Antonio
Programs: AS MVP
Posts: 2,276
Originally Posted by pinguy
Adult diapers. You must wait 65 days from your second application. Does not matter if the second app was approved or denied. You must wait 65 days between your second app and your third app.
Not at all. If denied, wait 65 days from the last app. If approved, wait 65 days or more from the SECOND-TO-LAST app. Put another way, ask yourself three questions if you haven't been denied within the last 65 days: Have I opened a card within the past 8 days? Have I opened 2 cards within the past 65 days? Do I want miles? Ignore the third answer, and if the other 2 are no, then you are good to go.
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Old Aug 23, 2013, 11:21 pm
  #2130  
 
Join Date: Mar 2011
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Originally Posted by sdsearch
I got similar instructions when I called earlier today, except they didn't tell me to call back. They told me to put the application ID number in there, but didn't say to make it "as" the subject line. I therefore put "IRS 4506-T form for app ID 2013xxxxxxxxxxxxxxxxxxxxxxxxx" as my subject line. (I also made my PDF of the form be titled "4506-T app ID 2013xxxxxxxxxxxxxxxxx" (the program that was saving the PDF from my scan said it had a 32 character limit, and I couldn't fit another word in the PDF name!). That way if the PDF gets separated from the email, they still have the application ID number!

And a minute after I emailed it, I got a confirmation email saying:
Thank you, Credit Acquisitions department has received your documents; please allow 7 to 10 days to process the application.
Did you not receive such a confirmation email?

Btw, this confirmation email makes me suspect this email address may be for submitting such requested forms only and not necessarily for anything else.

Smart call in saving the PDF w/your app id along w/the subject.
I haven't gotten the form in the mail yet to be able to to email it.

Originally Posted by sdsearch
Well, it turns out that while they can't email it you (I asked about that first today), they may accept a From 4506-T that you download from the IRS website yourself, print out, fill out yourself with "Citibank" on line 5, and line 6 filled out the way they want. (Line 6 they may want differently depending on your circumstances. They did ask me, btw, if I'd filed my 2012 taxes already, because apparently they would have to request something different if I hadn't.)

(And then you can email it as described in the posts just above this one.)

They did let me do exactly that today (after checking with a supervisor). However: This was after the letter they had sent me that was "certain" to arrive by "Monday or Tuesday at the latest" had still not arrived by Thursday. (I called Friday morning before Friday's mail came.) I therefore do not know if they would accept a 4506-T printed from the IRS website if their mailing of a partially pre-filled one hadn't failed first.
Gosh I'd be nervous that I'd screw up manually filling out the form for their Credit info they want. Assuming/hoping they'll request 2012 taxes, b/c that's what I put for my income.

Best of luck, hopefully we all get approvals in.....a gazillion weeks after all the paperwork!
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