Transferring points to Southwest problem...
Aug 27, 2012, 10:48 am
#1
Original Poster
Join Date: May 2002
Location: St Louis, MO
Programs: AA L.T. PLT
Posts: 3,275
Transferring points to Southwest problem...
I'm trying to transfer points from the Choice Priv to Southwest. It seems pretty straight forward but when I plug in my SW number it won't process. I called Choice WEB support and they think it should be a different SW number. What?
UPDATE:
They say SW has done something to their system/numbers and the transfer has to be done manually.
UPDATE:
They say SW has done something to their system/numbers and the transfer has to be done manually.
Last edited by pkerr; Aug 27, 2012 at 11:32 am
Aug 27, 2012, 2:16 pm
#5
Join Date: Jul 2007
Location: stuck at home now.
Programs: status-less.
Posts: 486
Aug 28, 2012, 7:05 pm
#6
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,933
So, yes, to the OP, try putting in enough zeroes to make the total number of digits 14.
(Yes, the Southwest site doesn't show the leading zeroes any more. You have to have printed a Southwest card a few years ago to see it. But I think Choice's system is still excpeting the leading zeroes, so just add them as described above and see if that doesn't fix it.)
Aug 28, 2012, 7:06 pm
#7
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,933
Feb 10, 2013, 10:37 am
#10
Moderator: Southwest Airlines, Capital One
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,620
Please report here whether your transferred points count as Companion Pass Qualifying Points when they arrive or up to a day or two later.
There have been anonymous reports of trouble with Club Carlson transfers, and I'd like to know if the problem exists for other hotel programs.
There have been anonymous reports of trouble with Club Carlson transfers, and I'd like to know if the problem exists for other hotel programs.
Feb 10, 2013, 1:37 pm
#11
Join Date: Oct 2011
Posts: 147
Please report here whether your transferred points count as Companion Pass Qualifying Points when they arrive or up to a day or two later.
There have been anonymous reports of trouble with Club Carlson transfers, and I'd like to know if the problem exists for other hotel programs.
There have been anonymous reports of trouble with Club Carlson transfers, and I'd like to know if the problem exists for other hotel programs.
Feb 10, 2013, 3:31 pm
#12
Moderator: Southwest Airlines, Capital One
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,620
Thank you! I now suspect a temporary implementation problem with the Carlson transfers. Perhaps they are being entered manually and the person doing the data entry doesn't know about CPQP's.