[EXPIRED] Best Rate Guarantee is offering free room again!
Sep 5, 2012, 10:08 am
#136
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,071
What do you mean? If they have free night policy, then refer it to the T&C.
Sep 5, 2012, 11:50 am
#137
Join Date: Jul 2007
Location: EWR
Programs: AA, Delta, NWA,HHonors, Hyatt BF
Posts: 1,762
There was an approx $6 difference on a $90 room.
So which came first; my brg claim's arrival or the price drop. @:-)
Shady - and again, not the first time. My BRGs are tight, I know the rules and I expect any variation to be cause for rejection. There was none, so they do this? Totally disreputable.
Sep 6, 2012, 2:04 am
#139
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,071
Already did that. They claim that in the time between I filed my claim, and their response (about 1.5 hours) they lowered the price and now it matches. This was early morning on Labor Day. So it's invalid for the free night because now the prices are magically the same.
There was an approx $6 difference on a $90 room.
So which came first; my brg claim's arrival or the price drop. @:-)
Shady - and again, not the first time. My BRGs are tight, I know the rules and I expect any variation to be cause for rejection. There was none, so they do this? Totally disreputable.
There was an approx $6 difference on a $90 room.
So which came first; my brg claim's arrival or the price drop. @:-)
Shady - and again, not the first time. My BRGs are tight, I know the rules and I expect any variation to be cause for rejection. There was none, so they do this? Totally disreputable.
It happened to me for IHG too - but if there are more than 1 site that offer the cheaper rate then you could told them the first one, and make sure you have taken screenshots to prove. I do understand they can't just believe you (not that I don't believe if you know what i mean
), so you could send them the screenshots and if they are still that shady write on their FB page and broadcast their shady behaviour!
Sep 6, 2012, 7:54 am
#140
Join Date: Jul 2007
Location: EWR
Programs: AA, Delta, NWA,HHonors, Hyatt BF
Posts: 1,762
This is unprofessional
It happened to me for IHG too - but if there are more than 1 site that offer the cheaper rate then you could told them the first one, and make sure you have taken screenshots to prove. I do understand they can't just believe you (not that I don't believe if you know what i mean), so you could send them the screenshots and if they are still that shady write on their FB page and broadcast their shady behaviour!
It happened to me for IHG too - but if there are more than 1 site that offer the cheaper rate then you could told them the first one, and make sure you have taken screenshots to prove. I do understand they can't just believe you (not that I don't believe if you know what i mean
), so you could send them the screenshots and if they are still that shady write on their FB page and broadcast their shady behaviour!They have not given the customer any way to prove that the prices were not the same at the time the agent receives the claim. I can prove that they were different at the time of booking, easy enough. And their email states the rates have "changed" since I made my claim - how would they know that unless they saw the difference on the original claim in the first place? They wouldn't.
So anyway...my claim arrives; they can change their price to match, and I have no way to prove whether they did it before or after they got my claim, except by their own admission that the rates "changed".. but that would be beating a dead horse it seems.In this particular case, they either lose the full night value to the BRG, or they lower the price by 6 dollars and claim a match instead...hmmm.
But....@:-).... you gave me an idea. The next BRG I do, I am going to (try to) post at the time of my booking and BRG claim the details/dates/competitor site on their Facebook page as well as here, and then the results.
Taking shady out into the light. We'll see how that goes, if anyone else wants to join in please feel free.
Sep 6, 2012, 8:43 am
#141
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,071
They have not given the customer any way to prove that the prices were not the same at the time the agent receives the claim. I can prove that they were different at the time of booking, easy enough. And their email states the rates have "changed" since I made my claim - how would they know that unless they saw the difference on the original claim in the first place? They wouldn't. So anyway...my claim arrives; they can change their price to match, and I have no way to prove whether they did it before or after they got my claim, except by their own admission that the rates "changed".. but that would be beating a dead horse it seems.
In this particular case, they either lose the full night value to the BRG, or they lower the price by 6 dollars and claim a match instead...hmmm.
But....@:-).... you gave me an idea. The next BRG I do, I am going to (try to) post at the time of my booking and BRG claim the details/dates/competitor site on their Facebook page as well as here, and then the results. Taking shady out into the light. We'll see how that goes, if anyone else wants to join in please feel free.
So anyway...my claim arrives; they can change their price to match, and I have no way to prove whether they did it before or after they got my claim, except by their own admission that the rates "changed".. but that would be beating a dead horse it seems.In this particular case, they either lose the full night value to the BRG, or they lower the price by 6 dollars and claim a match instead...hmmm.
But....@:-).... you gave me an idea. The next BRG I do, I am going to (try to) post at the time of my booking and BRG claim the details/dates/competitor site on their Facebook page as well as here, and then the results.
Taking shady out into the light. We'll see how that goes, if anyone else wants to join in please feel free.
Sep 6, 2012, 9:19 am
#142
Join Date: Jul 2007
Location: EWR
Programs: AA, Delta, NWA,HHonors, Hyatt BF
Posts: 1,762
Not much I can do there - like I said, they have given themselves quite a margin with "time I booked" vs: "time claim received". Their T&C's do state its price at the time claim is received, not booked. I understand prices change, but why always at the particular hotel I'm booking an hour or two after I file a BRG?
Sep 6, 2012, 9:21 am
#143
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,071
Not much I can do there - like I said, they have given themselves quite a margin with "time I booked" vs: "time claim received". Their T&C's do state its price at the time claim is received, not booked. I understand prices change, but why always at the particular hotel I'm booking an hour or two after I file a BRG?
Sep 6, 2012, 1:23 pm
#144
Join Date: Jul 2009
Posts: 24
First, they denied one that was one day more restrictive. Now, they denied another on the same grounds (Different Cancellation Policy) when it was one day less restrictive.
Sep 7, 2012, 10:09 am
#145
Join Date: May 2010
Location: Southern California
Programs: Hyatt Explorist, HH Gold, SPG Gold, National EC Executive, AA Platinum
Posts: 606
Not much I can do there - like I said, they have given themselves quite a margin with "time I booked" vs: "time claim received". Their T&C's do state its price at the time claim is received, not booked. I understand prices change, but why always at the particular hotel I'm booking an hour or two after I file a BRG?
Sep 7, 2012, 10:18 am
#146
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,071
Not sure it'll help.
Sep 7, 2012, 11:28 pm
#147
Join Date: Jul 2007
Location: EWR
Programs: AA, Delta, NWA,HHonors, Hyatt BF
Posts: 1,762
Here's One - lets see how it gets shot down
9/29 - Ft. Lauderdale Quality Inn
159.00 hot tub room on Choice site vs. 128.00 on Hotels.com.
Cancellation Hotels.com: Free cancellation until 09/28/12
•If you change or cancel your reservation after 4:00 PM, 09/28/12 ((GMT-05:00) Eastern Time (US & Canada)) you will be charged for 1 night (including tax)
Cancellation Choice: If you need to change or cancel this reservation, you may do so up until Friday, September 28, 2012, before 4pm local hotel time
159.00 hot tub room on Choice site vs. 128.00 on Hotels.com.
Cancellation Hotels.com: Free cancellation until 09/28/12
•If you change or cancel your reservation after 4:00 PM, 09/28/12 ((GMT-05:00) Eastern Time (US & Canada)) you will be charged for 1 night (including tax)
Cancellation Choice: If you need to change or cancel this reservation, you may do so up until Friday, September 28, 2012, before 4pm local hotel time
Sep 8, 2012, 10:20 am
#148
Join Date: Jul 2007
Location: EWR
Programs: AA, Delta, NWA,HHonors, Hyatt BF
Posts: 1,762
9/29 - Ft. Lauderdale Quality Inn
159.00 hot tub room on Choice site vs. 128.00 on Hotels.com.
Cancellation Hotels.com: Free cancellation until 09/28/12
•If you change or cancel your reservation after 4:00 PM, 09/28/12 ((GMT-05:00) Eastern Time (US & Canada)) you will be charged for 1 night (including tax)
Cancellation Choice: If you need to change or cancel this reservation, you may do so up until Friday, September 28, 2012, before 4pm local hotel time
159.00 hot tub room on Choice site vs. 128.00 on Hotels.com.
Cancellation Hotels.com: Free cancellation until 09/28/12
•If you change or cancel your reservation after 4:00 PM, 09/28/12 ((GMT-05:00) Eastern Time (US & Canada)) you will be charged for 1 night (including tax)
Cancellation Choice: If you need to change or cancel this reservation, you may do so up until Friday, September 28, 2012, before 4pm local hotel time
Thank you for participating in our Best Internet Rate Guarantee program.
This program has been designed to allow you, our valued guest, to receive the best possible online rates at over 5,000 Choice Hotels International properties worldwide. We have located the published rate that was submitted on your claim form and are pleased to let you know that your reservation confirmation number () at the Quality Inn & Suites Hollywood Boulevard in Hollywood, FL for arrival on September 29, 2012 for 1 night, has been changed to reflect a free night for your stay.
Please print a copy of this confirmation letter and bring it with you to the hotel.
Any changes made to the reservation may void this rate.
If you have additional questions, please see our Terms and Conditions page.
We thank you for giving us the opportunity to serve you and look forward to doing so in the future.
Tiffany
Best Internet Rate Guarantee
Ironically, I meant to book FT Myers...
Sep 8, 2012, 10:50 am
#149
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,071
9/29 - Ft. Lauderdale Quality Inn
159.00 hot tub room on Choice site vs. 128.00 on Hotels.com.
Cancellation Hotels.com: Free cancellation until 09/28/12
•If you change or cancel your reservation after 4:00 PM, 09/28/12 ((GMT-05:00) Eastern Time (US & Canada)) you will be charged for 1 night (including tax)
Cancellation Choice: If you need to change or cancel this reservation, you may do so up until Friday, September 28, 2012, before 4pm local hotel time
159.00 hot tub room on Choice site vs. 128.00 on Hotels.com.
Cancellation Hotels.com: Free cancellation until 09/28/12
•If you change or cancel your reservation after 4:00 PM, 09/28/12 ((GMT-05:00) Eastern Time (US & Canada)) you will be charged for 1 night (including tax)
Cancellation Choice: If you need to change or cancel this reservation, you may do so up until Friday, September 28, 2012, before 4pm local hotel time
