[EXPIRED] Best Rate Guarantee is offering free room again!
Mar 19, 2012, 9:40 am
#61
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,083
Here's the e-mail:
Thank you for participating in our Best Internet Rate Guarantee program.
This program has been designed to allow you, our valued guest, to receive the best possible online rates at over 5,000 Choice Hotels International properties worldwide. We have located the published rate that was submitted on your claim form and are pleased to let you know that your reservation confirmation number XXXXXX at the Clarion Hotel in XXXXXX, CA for arrival on XXXXXX, 2012 for 1 night, has been changed to reflect a free night for your stay.
Please print a copy of this confirmation letter and bring it with you to the hotel.
Any changes made to the reservation may void this rate.
If you have additional questions, please see our Terms and Conditions page.
We thank you for giving us the opportunity to serve you and look forward to doing so in the future.
Sarah J
Best Internet Rate Guarantee
This program has been designed to allow you, our valued guest, to receive the best possible online rates at over 5,000 Choice Hotels International properties worldwide. We have located the published rate that was submitted on your claim form and are pleased to let you know that your reservation confirmation number XXXXXX at the Clarion Hotel in XXXXXX, CA for arrival on XXXXXX, 2012 for 1 night, has been changed to reflect a free night for your stay.
Please print a copy of this confirmation letter and bring it with you to the hotel.
Any changes made to the reservation may void this rate.
If you have additional questions, please see our Terms and Conditions page.
We thank you for giving us the opportunity to serve you and look forward to doing so in the future.
Sarah J
Best Internet Rate Guarantee
I also got a reply from them saying that 'secondary tax are not included in the BRG', so my room will be $1 which is absolutely fine by me.
Mar 19, 2012, 9:57 am
#62
Join Date: Aug 2009
Location: NYC
Programs: UA Gold, Delta Gold, AA Plat
Posts: 1,269
I guess the hotel 'changed' the reservation back to 'normal' rate. Do you have the e-mail from Choice rate that your claim was approved?
Here's the e-mail:
I guess I'll have to print a copy of this to bring it when I check in to avoid confusion.
I also got a reply from them saying that 'secondary tax are not included in the BRG', so my room will be $1 which is absolutely fine by me.
Here's the e-mail:
I guess I'll have to print a copy of this to bring it when I check in to avoid confusion.
I also got a reply from them saying that 'secondary tax are not included in the BRG', so my room will be $1 which is absolutely fine by me.
Mar 19, 2012, 10:24 am
#63
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,083
I haven't stayed on BRG at Choice hotels, but for IHG's BRG you know your rate when you check-in. I guess when you verified the rate at check-in there should be no issue at check-out.
I guess a call to the HQ CS might have helped?
I guess a call to the HQ CS might have helped?
Mar 19, 2012, 11:11 am
#64
Join Date: Sep 2009
Location: California
Posts: 51
had my first free stay.... rate was changed back from $ 0 to the original rate within 24 hours or so of checkin.... was a lot of work and discussions at the front desk to get it fixed again... they did not even know that there is a 1 night free brg out there... disappointing.
Mar 20, 2012, 10:51 am
#66
Join Date: Feb 2009
Posts: 52
I'm finding the BRG with Choice Hotel has been very frustrating. I've made 10+ claims and they were all denied. Reason is usually the rate is the same yet there is clearly a price difference with the competing website. I obviously would check the competing website once denied and the lower rate was still there. I've made claims before with other chains so I'm not new to filing BRG claims. Have others had the same experience?
Mar 20, 2012, 1:04 pm
#67
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Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,083
Mar 20, 2012, 5:01 pm
#71
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,083
Mar 21, 2012, 1:34 pm
#73
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Join Date: Jun 2004
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