TSO Shouting Instructions: "Nothing else in the Universe w/your laptop"
Apr 20, 2016, 12:33 pm
#61
Join Date: Jan 2010
Posts: 4,786
As far as the agents' behavior, whatever happened to the Golden Rule? Maybe someone needs to videotape these guys, hire & record actors to say the exact same things, then play it back to the agents and see what they think of it. Things often look a lot different when you're seeing it in other people.
But they definitely need hospitality training. Whether TSA (and the airlines) realize it, they're in the hospitality business. And I'd rather the TSA blow millions on Disney/Ritz training than useless technology which slows things down and is worse than what it's replacing.
But they definitely need hospitality training. Whether TSA (and the airlines) realize it, they're in the hospitality business. And I'd rather the TSA blow millions on Disney/Ritz training than useless technology which slows things down and is worse than what it's replacing.
Scene of TSO yelling "I don't care if your water bottle is from the White House" at the airport. Smash-cut to Doctors Office Receptionist pointing to the no food/drink sign on someone coming in to sign in, "I don't care if your water bottle is from the White House." Scene of TSO yelling "When you come into MY scanner, this is what you'll do!"; Smash-cut to a grocery store clerk "When you come to MY scanner, this is what you'll do!". Etc.
Apr 20, 2016, 2:25 pm
#62
Join Date: Aug 2012
Posts: 3,526
Apr 20, 2016, 8:59 pm
#64
Join Date: Nov 2008
Posts: 3,657
Apr 20, 2016, 10:28 pm
#65
FlyerTalk Evangelist
Join Date: Dec 2007
Location: BOS/ORH
Programs: AS 75K
Posts: 18,323
Apr 21, 2016, 6:00 am
#66
Join Date: May 2011
Programs: Delta Diamond Medallion 1MM, Hilton Diamond, Marriott Gold, National Car Executive Elite
Posts: 550
