Old Sep 2, 2017, 7:31 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: kerrigjl
In 2017, at the first renewal of the 2016 Chase Sapphire Reserve card,* no retention offers have been forthcoming. It appears that Chase is not offering retention bonuses on this card at this time, and will cancel the card at the cardholders request without further ado.

*A retention offer has been reported (though it's minimal): https://www.flyertalk.com/forum/28917524-post376.html

Posts 333 and 327 discuss a fee credit issued by Chase when cancelling the card. These have been called both "Annual Fee Refund" and "Membership Fee Credit."

This thread discusses the timing of both cancelling and product changing (downgrading to Sapphire Preferred) in order to 1) Keep from paying the $450 annual fee, and 2) possibly get a 2018 $300 travel credit before cancelling.

The rules changed for the travel credit on cards issued in May 2017, making the travel credit a calendar year issuance rather than a Dec statement to Dec Statement issuance.

The nuances discussed within this thread include changing your billing date, fees posting on the 1st of the month, and the 30 day window to cancel/60 day window to product change.


09/03/17 - 72k spend, no offer.
09/03/17 - 30k spend, no offer.
09/04/17 - 25k spend, no offer.
09/05/17 - 10k spend, no offer.
09/06/17 - 24k spend, no offer.
09/06/17 - Maybe 4-5K spend. No offer, closed.
09/06/17 - Spend unspecified, no offer.
09/07/17 - 10k spend, no offer.
09/12/17 - 15k annual spend, no offer, downgraded to Chase Freedom to preserve cl
09/18/17 - No offer.
09/22/17 - 25k spend, no offer.
09/29/17 - 17k spend, no offer.
10/02/17 - 64k spend, no offer.
10/10/17 - 16.5k, 2,500 point offer, declined.
10/13/17 - 165k, no offer.
10/13/17- No offer. ~$25k
10/21/17 - No offer, maybe $10k spend, transferred CL, cancelled.
03/02/18 - No offer, ~$13.5k spend
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Chase Sapphire Reserve: Renewal & Retention

Old Sep 9, 2017, 12:25 pm
  #181  
 
Join Date: Aug 2012
Location: SEA
Programs: Bonvoy Gold
Posts: 1,938
Originally Posted by pallhedge
Based on this and your prior post, I would also recommend downgrading her card to one of the 2 Freedom products.
Thanks. And if she was in the market for a Chase Ink Business CC, how would I best sequence this? Apply for the Chase Ink Business, get approved, and then downgrade the CSR...or does it not matter / would have not affect on approval and bonuses?
EkekoBWI is offline  
Old Sep 9, 2017, 2:47 pm
  #182  
 
Join Date: Jul 2013
Posts: 244
If I downgrade now, s it possible to "upgrade" to the CSR if I change my mind next year?
maxmnx is offline  
Old Sep 9, 2017, 2:57 pm
  #183  
 
Join Date: Mar 2009
Location: PHX
Programs: HHonors Lifetime Diamond, UA Million Miler Gold, Marriott Platinum
Posts: 1,142
Originally Posted by cheaptom
When the AF is due, and assuming I want to keep the card another year, is there a new annual $300 travel credit too?
Yes the $300 is annual as well
HawkeyeFlyer is offline  
Old Sep 9, 2017, 7:30 pm
  #184  
 
Join Date: Sep 2011
Posts: 1,857
Originally Posted by EkekoBWI
Thanks. And if she was in the market for a Chase Ink Business CC, how would I best sequence this? Apply for the Chase Ink Business, get approved, and then downgrade the CSR...or does it not matter / would have not affect on approval and bonuses?
The sequence shouldn't make a difference.
pallhedge is offline  
Old Sep 10, 2017, 4:49 am
  #185  
 
Join Date: Aug 2005
Posts: 730
how long do you have to transfer to airlines if you cancel, if any?
bernyx is offline  
Old Sep 10, 2017, 5:46 am
  #186  
Original Poster
 
Join Date: Jul 2016
Posts: 495
When the CSR was issued, the "Priority Pass" card was not issued automatically. One had to apply for it. Do you recall the validity of the Priority Pass? If it is only for 1 year, will this mean that a new Priority Pass card will "automatically" be issued once you renew the CSR, OR does one have to manually apply for the Priority Pass yet again?
edealinfo12345 is offline  
Old Sep 10, 2017, 6:26 am
  #187  
 
Join Date: Nov 2014
Location: NYC
Posts: 556
Originally Posted by edealinfo12345
When the CSR was issued, the "Priority Pass" card was not issued automatically. One had to apply for it. Do you recall the validity of the Priority Pass? If it is only for 1 year, will this mean that a new Priority Pass card will "automatically" be issued once you renew the CSR, OR does one have to manually apply for the Priority Pass yet again?
A new PP is automatically issued. Mine just arrived yesterday.
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NYCFlyer10001 is offline  
Old Sep 10, 2017, 11:00 am
  #188  
 
Join Date: Oct 2016
Posts: 18
Originally Posted by Diplomatico
Posted today on the Chase Sapphire Reserve Megathread at r/churning:

"Spoke to CSR who said that they are giving only 30 days to credit back the AF on the CSR if you cancel the card, and 60 days to credit it back if you downgrade. The rep said they are not pro-rating the annual fee back if it is greater than 60 days from when you decide to downgrade."

If accurate, this appears to be a change in policy to partially combat the strategy outlined in your blog post. (Affects primarily the cardmembers with a 1 September anniversary date.)
We have 2 CSR cards. First one application date was 10/2/16. Instant approval. Statement date 11/1/16. AF paid on 11/1/16.

Looks like the next annual fee will be 11/1/17. If I paid AF, the $300 TC for 2018 should be available after 12/1/17. Correct?

After I receive $300 TC, I can PC to Freedom, and still get $450 full refund since it is within 60 days of AF payment. Correct?
fh2000 is offline  
Old Sep 10, 2017, 5:16 pm
  #189  
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Join Date: Nov 2008
Location: Snohomish, WA
Programs: AS MVP Gold, HHonors Diamond
Posts: 2,792
If you do that I fully expect Chase will claw back the $300 travel credit. They aren't stupid.

Neil
missamo80 is offline  
Old Sep 10, 2017, 6:18 pm
  #190  
 
Join Date: Dec 2004
Location: Los Angeles California
Posts: 1,386
Originally Posted by fh2000

After I receive $300 TC, I can PC to Freedom, and still get $450 full refund since it is within 60 days of AF payment. Correct?
dont do that..not only would Chase take the $300 back but also drop u in their naughty list.
MNSWEEps is offline  
Old Sep 10, 2017, 9:50 pm
  #191  
 
Join Date: Aug 2012
Location: SEA
Programs: Bonvoy Gold
Posts: 1,938
Originally Posted by missamo80
If you do that I fully expect Chase will claw back the $300 travel credit. They aren't stupid.

Neil
Agreed, though I'm not speaking from any experience when I do so. I'd be curious about data points from the more daring among us...
EkekoBWI is offline  
Old Sep 11, 2017, 6:37 am
  #192  
RNE
 
Join Date: Sep 2005
Location: JZRO
Posts: 9,169
Originally Posted by fh2000
We have 2 CSR cards. First one application date was 10/2/16. Instant approval. Statement date 11/1/16. AF paid on 11/1/16.

Looks like the next annual fee will be 11/1/17. If I paid AF, the $300 TC for 2018 should be available after 12/1/17. Correct?

After I receive $300 TC, I can PC to Freedom, and still get $450 full refund since it is within 60 days of AF payment. Correct?
I disagree with the naysayers. I think Chase will neither claw the credit back nor blacklist you. It's your decision, but if I were you, I'd go for it. Do let us know either way. Good luck.
RNE is offline  
Old Sep 11, 2017, 7:09 am
  #193  
 
Join Date: Sep 2011
Posts: 1,857
Originally Posted by RNE
...I think Chase will neither claw the credit back nor blacklist you...
I completely agree. Maybe there are DPs somewhere, but I can't recall ever reading one about Chase clawing back anything. They don't even claw back the travel credit when you receive a refund on the travel purchase that triggered it.
pallhedge is offline  
Old Sep 12, 2017, 8:51 am
  #194  
 
Join Date: Dec 2009
Posts: 113
Originally Posted by Critterlynn
Unless someone spends hundreds of thousands dollars, I highly doubt your going to see any retention offers. As far as strategy is concerned, you're pretty much limited to two options. Cancel or downgrade.
I'd put my annual spend at around 60k, and I see others higher and no offers at all. They did not ask why I wanted to cancel, but I had already said my wife has one too and we don't need two accounts.
ehchan is offline  
Old Sep 12, 2017, 1:34 pm
  #195  
 
Join Date: Sep 2000
Location: New York, New York
Programs: AA Gold, Alaska MVP; Free Agent Super Duper Diamond Treasure Chest ;)
Posts: 4,682
Originally Posted by edealinfo12345
When the CSR was issued, the "Priority Pass" card was not issued automatically. One had to apply for it. Do you recall the validity of the Priority Pass? If it is only for 1 year, will this mean that a new Priority Pass card will "automatically" be issued once you renew the CSR, OR does one have to manually apply for the Priority Pass yet again?
I haven't yet had to renew my CSR, but my renewed Priority Pass card arrived in the mail already.
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knit-in is offline  

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