Last edit by: kerrigjl
In 2017, at the first renewal of the 2016 Chase Sapphire Reserve card,* no retention offers have been forthcoming. It appears that Chase is not offering retention bonuses on this card at this time, and will cancel the card at the cardholders request without further ado.
*A retention offer has been reported (though it's minimal): https://www.flyertalk.com/forum/28917524-post376.html
Posts 333 and 327 discuss a fee credit issued by Chase when cancelling the card. These have been called both "Annual Fee Refund" and "Membership Fee Credit."
This thread discusses the timing of both cancelling and product changing (downgrading to Sapphire Preferred) in order to 1) Keep from paying the $450 annual fee, and 2) possibly get a 2018 $300 travel credit before cancelling.
The rules changed for the travel credit on cards issued in May 2017, making the travel credit a calendar year issuance rather than a Dec statement to Dec Statement issuance.
The nuances discussed within this thread include changing your billing date, fees posting on the 1st of the month, and the 30 day window to cancel/60 day window to product change.
09/03/17 - 72k spend, no offer.
09/03/17 - 30k spend, no offer.
09/04/17 - 25k spend, no offer.
09/05/17 - 10k spend, no offer.
09/06/17 - 24k spend, no offer.
09/06/17 - Maybe 4-5K spend. No offer, closed.
09/06/17 - Spend unspecified, no offer.
09/07/17 - 10k spend, no offer.
09/12/17 - 15k annual spend, no offer, downgraded to Chase Freedom to preserve cl
09/18/17 - No offer.
09/22/17 - 25k spend, no offer.
09/29/17 - 17k spend, no offer.
10/02/17 - 64k spend, no offer.
10/10/17 - 16.5k, 2,500 point offer, declined.
10/13/17 - 165k, no offer.
10/13/17- No offer. ~$25k
10/21/17 - No offer, maybe $10k spend, transferred CL, cancelled.
03/02/18 - No offer, ~$13.5k spend
*A retention offer has been reported (though it's minimal): https://www.flyertalk.com/forum/28917524-post376.html
Posts 333 and 327 discuss a fee credit issued by Chase when cancelling the card. These have been called both "Annual Fee Refund" and "Membership Fee Credit."
This thread discusses the timing of both cancelling and product changing (downgrading to Sapphire Preferred) in order to 1) Keep from paying the $450 annual fee, and 2) possibly get a 2018 $300 travel credit before cancelling.
The rules changed for the travel credit on cards issued in May 2017, making the travel credit a calendar year issuance rather than a Dec statement to Dec Statement issuance.
The nuances discussed within this thread include changing your billing date, fees posting on the 1st of the month, and the 30 day window to cancel/60 day window to product change.
09/03/17 - 72k spend, no offer.
09/03/17 - 30k spend, no offer.
09/04/17 - 25k spend, no offer.
09/05/17 - 10k spend, no offer.
09/06/17 - 24k spend, no offer.
09/06/17 - Maybe 4-5K spend. No offer, closed.
09/06/17 - Spend unspecified, no offer.
09/07/17 - 10k spend, no offer.
09/12/17 - 15k annual spend, no offer, downgraded to Chase Freedom to preserve cl
09/18/17 - No offer.
09/22/17 - 25k spend, no offer.
09/29/17 - 17k spend, no offer.
10/02/17 - 64k spend, no offer.
10/10/17 - 16.5k, 2,500 point offer, declined.
10/13/17 - 165k, no offer.
10/13/17- No offer. ~$25k
10/21/17 - No offer, maybe $10k spend, transferred CL, cancelled.
03/02/18 - No offer, ~$13.5k spend
Chase Sapphire Reserve: Renewal & Retention
#31
Join Date: Jan 2013
Posts: 1,435
Personally, I was recently at 4/24 and got my first CSR (so now at 5/24 again). Had every intention of waiting 18 months again to be at 4/24, and then trying for the United Mileage Plus Card. But then got a Citi churn availability and also a Barclay Aviator offer.
So my options were to wait 18 months to get 50K United miles, or wait Zero months to get 110K American miles. A "great thing" came along. Granted, AA miles aren't what they used to be, but why sacrifice 110,000 miles in order to wait 18 months?
#32
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,740
Got the CSR the first few days it came out in August 2016. My August statement just closed, and noticed the following:
"We hope you enjoy all the benefits your card has to offer and we appreciate your business. Your annual membership fee in the amount of $450.00 will be billed on 10/01/2017"
Which is exactly one year after the fee posted in 2016. It's the last day of the billing cycle AFTER I received the card. Just an interesting data point.
"We hope you enjoy all the benefits your card has to offer and we appreciate your business. Your annual membership fee in the amount of $450.00 will be billed on 10/01/2017"
Which is exactly one year after the fee posted in 2016. It's the last day of the billing cycle AFTER I received the card. Just an interesting data point.
Mine said 09/01/2017. Pretty sure it should be 09/01/2017 for all cards opened in Aug 2016.
#33
Join Date: Nov 2015
Location: St. Louis, MO
Programs: Southwest Companion Pass
Posts: 790
Edit: I just looked back and noticed it was on my July statement. It should be billed September 1st
Last edited by Critterlynn; Aug 9, 2017 at 3:32 am
#34
FlyerTalk Evangelist
Join Date: Jul 2008
Location: IAH
Programs: DL DM, Hyatt Ist-iest, Stariott Platinum, Hilton Diamond
Posts: 12,781
Who knows. I know mine is coming on 9/1 since my August statement alerted me to it.
#35
Join Date: Apr 2015
Posts: 456
My bet is on no retention on this card. Chase only wants to keep those customers who do not mind the $450 because chances are, very very very low % of the CSR cardholders would carry a revolving balance - therefore the only income Chase gets without having to share with other parties would be the AF. The merchant fee is shared among network and processors, plus the reward would actually cost more than the intake of the merchant fee. It obviously cannot make money on those educated consumers.
The ridiculous amount of media attention and subsequent droves of "regular" customers... you know... the other 99.9% of the population that isn't actually represented on boards like these, will likely drive the product to resemble a regular consumer card vs what is more typical for this type of specialized products aimed at the travel savvy. We tend to forget that most of the world simply does not know or often do not care about this hobby.
I'm personally only a casual hobbyist in the points game. While I know what I'm doing, Chase is certainly still making money off me. They get several tens of thousands of spend every year at 1x points, because I don't mind using it as my primary card. While I have other cards, I really only carry two. I live out of the States and so one deciding factor is the FTF and many vendors aren't correctly categorized in the first place. So I don't feel like I'm losing out (although I do know that if the vendor is properly categorized, I might not be maximizing my points), Chase doesn't lose out, and everyone is happy.
#37
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,952
Moderator explanantion
#39
Join Date: Apr 2016
Location: PHL
Programs: United,EK
Posts: 11
Hi, has anyone called them yet , to cancel the card? Have they attempted any retention tactics?
#40
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,740
Even if your card is opened on Aug 31st, the next anniversary AF would be billed on Sept 1st. I learned this Long Long Time ago with an IHG card opened on Oct 29th. The 2nd year AF billed on Nov 1st regardless. Essentially you lose almost one month on the 2nd year's period.
Since than I always ooen a Chase card the first week of a month except in the madness of CSR and the interference of our travel plan last year (we left home for a month long trip in the morning of Aug 30th - the FedEx packages deposited at our door the same afternoon! My neighbor put the packages inside the waterheater closet for "safekeeping" LOL. I had to SM Chase to put a suspension on the accounts until our return in end of Sept.)
Otherwise I would only open a new Chase card within the first 5 days of a month. This would give you an extra 3 weeks to decide what you want to do before the 2nd year AF being billed.
As another anecdote - years ago when Chase issued Continential card without waiver for the first year fee - I actually had the AF billed on the 1st of the month - the very same date the card was approved, WITHOUT the card even show up online - it was until the card showed up online that I saw the AF was already billed. Of course I did not the card in hand until a week or more after that.
I am really surprised to see one poster whose card was opened right after the offer went live, said his PDF statement showed 10/01/2017 being the next AF billed date while everyone else saw 09/01/2017.
Last edited by Happy; Aug 9, 2017 at 4:03 pm
#42
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,740
While I agree that they might not do retention on the card, I believe that this card was such a runaway commercial hit that they will have a lot more revolving balances than normal for this type of card.
The ridiculous amount of media attention and subsequent droves of "regular" customers... you know... the other 99.9% of the population that isn't actually represented on boards like these, will likely drive the product to resemble a regular consumer card vs what is more typical for this type of specialized products aimed at the travel savvy. We tend to forget that most of the world simply does not know or often do not care about this hobby.
I'm personally only a casual hobbyist in the points game. While I know what I'm doing, Chase is certainly still making money off me. They get several tens of thousands of spend every year at 1x points, because I don't mind using it as my primary card. While I have other cards, I really only carry two. I live out of the States and so one deciding factor is the FTF and many vendors aren't correctly categorized in the first place. So I don't feel like I'm losing out (although I do know that if the vendor is properly categorized, I might not be maximizing my points), Chase doesn't lose out, and everyone is happy.
The ridiculous amount of media attention and subsequent droves of "regular" customers... you know... the other 99.9% of the population that isn't actually represented on boards like these, will likely drive the product to resemble a regular consumer card vs what is more typical for this type of specialized products aimed at the travel savvy. We tend to forget that most of the world simply does not know or often do not care about this hobby.
I'm personally only a casual hobbyist in the points game. While I know what I'm doing, Chase is certainly still making money off me. They get several tens of thousands of spend every year at 1x points, because I don't mind using it as my primary card. While I have other cards, I really only carry two. I live out of the States and so one deciding factor is the FTF and many vendors aren't correctly categorized in the first place. So I don't feel like I'm losing out (although I do know that if the vendor is properly categorized, I might not be maximizing my points), Chase doesn't lose out, and everyone is happy.
The bottom line is, the CSR is NOT without competitors, and far from a sure bet for everyone who travels / stays aboard for extended time.
2) general public does not apply a $450 AF card even after being told net net they actually come out ahead. On top of that, 99% of the reward card holders do NOT carry revolving balances. The crowd who gravitate to the reward cards is much smarter than that, i.e. to carry a revolving balance, even though plenty of them dont churn cards at all. They are no fools. They do not carry revolving balance and pay interest at the extortion rates of 19.99 to 24.99% range. Quite the contrary. some would take a balance transfer at 1% 18 months type of offers common on many cards when you have good credit rating. Banks dont make a dime on those.
Last edited by Happy; Aug 9, 2017 at 4:15 pm
#43
Join Date: Aug 2010
Location: LAS, MPL
Programs: DL Platinum, 1 MM
Posts: 1,320
2) general public does not apply a $450 AF card even after being told net net they actually come out ahead. On top of that, 99% of the reward card holders do NOT carry revolving balances. The crowd who gravitate to the reward cards is much smarter than that, i.e. to carry a revolving balance, even though plenty of them dont churn cards at all. They are no fools. They do not carry revolving balance and pay interest at the extortion rates of 19.99 to 24.99% range. Quite the contrary. some would take a balance transfer at 1% 18 months type of offers common on many cards when you have good credit rating. Banks dont make a dime on those.
#44
Join Date: Nov 2015
Location: St. Louis, MO
Programs: Southwest Companion Pass
Posts: 790
Seems like a pretty logical assumption. Have you ever mentioned to someone that you pay $450 for an annual fee? If so, what was their response?
Last edited by Critterlynn; Aug 10, 2017 at 3:00 am
#45
Join Date: Sep 2011
Programs: Virgin Atlantic Silver, IHG Diamond, Bonvoy Gold, Hilton Diamond, AA Platinum Pro
Posts: 1,386
There is a lot of truth to this. I tried convincing a number of people who do not carry balances and spend a great deal on dining and travel to get this card. As soon as they heard about the $450 AF -- end of conversation. It didn't matter that the card offered a $300 cash-equivalent travel credit or free Priority Pass, generous insurances, etc. And these people are making a decent amount of money.