HGHUA

I don't remember seeing this before on this board but wondered if this happens to anyone else.

Within the past 2 months everytime I call chase from any of the cards I have with Chase I always get someone from the JP Morgan Chase Executive Line. Doesn't matter if its Biz or personal, they can work on both. These are back of the card numbers.

They always pick up on the first ring, sound very cheerful and are very helpful. The weird part is I have no idea what I've done to deserve such service. I don't have a checking with them currently, I'm not particularly rich, and I spend a meh amount to my cards.

I mean I like it, and perhaps they might be helpful in some more extreme situations in the future, but I'm way to chicken to outright ask why i get this special line. I mean heck they can see my stated income and accts right on their screen. Lol

Anyone have similar experience or is this just something they started doing with everyone?

mia

I might be helpful if you mentioned the cards that you hold.

I can go a decade without speaking with a card issuer. What is there to discuss?

HGHUA

Ehh, plus, freedom, ihg, hyatt right now.

I mean I guess if everyting goes right yeah don't need to call. But the times things go wrong you're glad they don't have a Uber-like philosophy of customer service. (Email only, copy paste responses, outsourced.)

dw

The same thing happens to me. I believe it is because at one time (about five to six years ago) I had the JPMorgan Select card for about a year... that's when the calls started getting routed there and it's continued even though I closed the Select card several years ago.

Travelchurner

How can I get myself on this list?

highops

The Ritz card gets all mine routed there. I did have to wait on hold about 90 seconds for an agent once a year and a half ago.

highops

Add AU's; remove AU's; move credit lines; close cards, issue plastic versions of cards; replace card that I tried to use as a knife, but used the wrong edge and destroyed magnetic strip; transfer to concierge to make a restaurant reservation...


I agree that I do not value it much for the reason you point out. It is easy to do some of this via SM without a wait as well. But, if thye pick up right away anyway . . .

Travelchurner

I just got the ritz. Will my calls to the number on the back of the csr get automatically routed there as well?

highops

If you call from the phone associated with the account they should.

Budoka

This has happened to me as well for the past 6 or so calls with my CSR/CSP cards. They even pick up on the first ring. I am not going to complain about it though and hope it continues. LOL

OliverB

Me as well: Freedom/CSP/CSR/Ink+/Ink Pref

Kat007

I thought all calls answered by Executive line, as mine have been ever since Ritz card. The thing is this line used to be really helpful, but nowadays is just a very average. That`s why I thought Chase CS renamed itself JPM Executive line, as there is no difference with standard CS.

maradori

Did a quick google search and this post in my myfico forum popped up

http://ficoforums.myfico.com/t5/Cred...O/td-p/2509667

Wonder what peoples' thoughts are?

adeebm

This has been happening to me too, presumably since the CSR. Are all CSR cardholders routed there now?