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Old Jan 19, 2017, 8:44 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: StartinSanDiego
Please read this Wiki before posting questions in the thread.

Do not post offers or requests for referral links in this thread! The proper thread for referral offers is here.
All Chase issued cards are here: https://creditcards.chase.com/sitemap

This thread--a continuation of previous discussions through May 2015 and December 2016--focuses on general Chase policies & practices for new applications. For information on specific Chase cards and their bonuses/terms/benefits, see the following threads and their associated wikis: Table of Contents
  1. Does Chase have a limit on the number or frequency of applications like Citi's 8/65 rule?

  2. What's this I hear about Chase denying applications to people who have recently opened a lot of credit cards?

  3. Does the 5/24 rule apply to applications for all Chase cards?

  4. How does Chase calculate the number of an applicant's new cards for purposes of the 5/24 rule?

  5. How does Chase calculate the relevant 24-month period? By calendar months? By exact days?

  6. Can I get around the 5/24 policy by closing cards I've opened in the past 24 months?

  7. Is there any way around the 5/24 policy (targeted mailers, pre-approvals, Chase Private Client status)?

  8. Can I apply for a specific Chase card and earn the bonus again after doing so previously?

  9. I'm an authorized user for a card issued to my spouse/parent. Does that prevent me from signing up for the same card and earning a bonus?

  10. I already have several Chase cards with a substantial aggregate line of credit. Will it improve my odds if I close an existing account (or lower its credit line) before applying for another?

  11. I wasn't auto-approved. Should I call in?

  12. How can I determine the deadline for meeting the spend requirement to earn the signup bonus?

  13. Once I meet the card's spend requirement, how soon will I receive my signup bonus points?

  14. Should I downgrade or cancel my existing cards before applying?

  15. Useful Chase telephone numbers

Does Chase have a limit on the number or frequency of applications like Citi's 8/65 rule?
Chase does not have a known limit. However, several reports (for example) indicate that Chase is highly sensitive to multiple applications within a short time period, and that the second (or subsequent) applications run a substantial risk of being denied. In many cases, this is likely related to Chase's practice of allocating a large credit line (up to an applicant's personal maximum) when approving a new card such as the first application in a series. (See also the discussion below concerning aggregate Chase credit lines.)

What's this I hear about Chase denying applications to people who have recently opened a lot of credit cards?
Starting in May 2015, Chase began denying applications for its own personal cards (e.g., Sapphire Preferred, Freedom, Slate & Freedom Unlimited) if the applicant's credit report shows that she or he opened 5 or more credit cards with any card issuer in the prior 24 months ("the 5/24 rule").

For a few days in early September 2016, Chase included explicit language ("You will not be approved for this card if you have opened 5 or more bank cards in the past 24 months") on the application page for the Sapphire Reserve card--and then promptly removed it. The absence of this language on landing/application pages for the CSR or any other Chase card is not a reliable indicator of whether the 5/24 policy applies.

See the next section for co-branded cards exempt from the 5/24 policy, and the later section discussing potential ways around 5/24.

Does the 5/24 rule apply to applications for all Chase cards?
Previously the rule did not apply to applications for the Ink Plus business card or to co-branded cards such as United, Hyatt, IHG, etc. However, on May 22, 2016 Chase extended its 5/24 rule to cover Ink business cards and some co-branded cards. (Note that there were premature reports that Chase Ink Plus would be made subject to the rule in March 2016 (which did not happen), and that all co-branded cards would follow in April 2016 (also did not happen).)

Although we had numerous reports of applications prior to May 22 being denied for a United/Hyatt/IHG/WN card by a CSR citing the 5/24 rule, the available evidence strongly suggested that those applicants had other serious issues--multiple Chase applications in a short period; large existing Chase credit line--and that overzealous CSRs gratuitously (and erroneously) invoked the 5/24 rule in the past as an additional supposed justification for the denial. Thus, it is difficult to separate such false positives from any change in Chase policy.

Instead, the most useful data points are those where an applicant is approved for a Chase card despite being over 5/24. Since May 22, 2016, we have such reports for these co-branded cards (in order from oldest to newest for each card):
For a longer list of cards apparently not subject to 5/24, check this link:
In November 2018, Chase seems to have possibly expanded 5/24 to more cards, possibly including some mentioned above. See this link:
Please follow discussion in the thread for current updates.

How does Chase calculate the number of an applicant's new cards for purposes of the 5/24 rule?
The 24-month count includes personal cards opened at other banks, and even cards on which the applicant is only an authorized user and not the primary cardholder. Chase has been extremely inflexible with this policy, with agents stating that there is nothing they can do to circumvent this restriction. However, in some cases Chase may reconsider a denial if the applicant has <5 new cards excluding cards on which s/he is an authorized user. You may need to escalate to the next level of customer service agent, as many front-line agents seem to be unable or unwilling to remove the authorized user accounts from the count.

Note:

How does Chase calculate the relevant 24-month period? By calendar months? By exact days?
In February 2017, a FTer reported a successful application a day or two after dropping from 5/24 to 4/24. However, because Chase sometimes approves applicants who are at 5/24 exactly (see above), this data point does not conclusively prove that Chase drops cards from its calculation on the exact 24-month anniversary of the previous bonus.

Can I get around the 5/24 policy by closing cards I've opened in the past 24 months?
No. Chase uses the information from your credit report, and closing an account doesn't make it disappear.

Is there any way around the 5/24 policy (targeted mailers, pre-approvals, Chase Private Client status)?
As to targeted mailers, we have insufficient anecdotal evidence to reach any reliable conclusions. (Reports suggesting no exemption from 5/24 here and here.)

There have been reports of people with more than 5 cards opened in the last 24 months being successful if they are already pre-approved for the card in question. To find out if you are pre-approved, you can call or go into a branch to ask. Success stories appear to be connected to Chase Private Client (CPC) status and the rollout of the Chase Sapphire Reserve card. In-branch pre-approvals (showing a green screen on the banker's computer) result in automatic approvals. Some (but not all) CPC clients had success in recon calls[[I]citation needed].

Can I apply for a specific Chase card and earn the bonus again after doing so previously?
It depends. A Chase card may be "churned" when an entirely new version becomes available. For example, business cards are distinct from personal/consumer cards. Note that simple variations among bonus offers do not amount to new versions/products for purposes of this rule.

Beginning in 2014, Chase began including explicit language in most of its offers, such as the following:
This new cardmember bonus offer is not available to either (i) current cardmembers of this consumer credit card, or (ii) previous cardmembers of this consumer credit card who received a new cardmember bonus for this consumer credit card within the last 24 months.
Effective August 2018, Chase imposed stringent additional restrictions on receiving the signup bonus for any version of the Sapphire card. See Sapphire (CSR & CSP) 48 months between bonuses, August 2018 and the master threads for each card (listed above) for details and discussion.

There are four key considerations in determining whether you can churn a given card:
  • The 5/24 policy discussed in detail above.
  • The 24-month bonus waiting period--in the case of Sapphire cards, the collective 48-month period--is measured not from the date of your previous application (or approval date, if different), but instead from the date you received the signup-related bonus on the previous card, which may be 3-4 months later than the approval date. The same rule applies regardless of the type of signup bonus received (points, miles, or free-night certs); anniversary benefits unrelated to spending requirements, such as annual IHG & Marriott certs, do not count as signup bonuses.
  • If you still have your old card of the same type, you're ineligible.
  • Chase's policy does not indicate whether there is also a minimum waiting period between cancellation and reapplication, and there is not yet sufficient anecdotal evidence from FTers to draw firm conclusions. At a minimum, a prudent churner will wait at least a week or two after cancellation before reapplying so that all of Chase's systems fully reflect that closure. (See first bullet point above.) At least one FTer has reported re-applying successfully 14 days after canceling the previous card.
Finally, note that if you reapply too soon, Chase may still issue you the new card. (This differs from some other card issuers, which may deny such applications outright.) In this case, Chase typically notifies you by letter within a month or two after approval that, as a previous cardholder, you will not receive the bonus a second time.

I'm an authorized user for a card issued to my spouse/parent. Does that prevent me from signing up for the same card and earning a bonus?
No. Being an additional user on someone else's account poses no bar to applying for that same card & bonus, except insofar as such cards may count toward the 5/24 rule (as discussed above).

I already have several Chase cards with a substantial aggregate line of credit. Will it improve my odds if I close an existing account (or lower its credit line) before applying for another?
Yes.

In the past, the conventional wisdom among FTers was that you were more likely to hurt your chances by closing an account or reducing CL unilaterally. However, substantial evidence from 2014 onward strongly indicates that Chase is increasingly likely to reject applications (or at least not auto-approve them) where an applicant has an existing total credit line that is high compared to his/her income & spending patterns. (For many members, the threshold appears to be in the $45K-60K range, but that is highly speculative.)

Recent reports suggest that closing accounts and/or voluntarily reducing credit lines increases the odds of auto-approval or in-branch pre-approval. (You can do either by calling or simply sending a secure message through your Chase online account. You do not need to provide a reason for the request.) For best results, keep at least $5K-10K in excess credit; if your application is not approved, you can always contact the reconsideration department and offer to reallocate that portion of your existing credit line. Note: despite allowing credit line to be moved between personal and business accounts in the past, Chase is no longer permitting such reallocation in either direction.

With respect to timing, it is better to reduce any CL as soon as you can conveniently do so, e.g., after meeting the bonus spend on a card you do not plan to use regularly thereafter. (Do not reduce CL on a given card if it would increase your "credit utiilization"--that is, the ratio of outstanding balance to CL--above ~30%. A high credit utilization number is a red flag for banks and can adversely affect your credit score.) Waiting until one's next application to lower a CL is less than optimal, as the reduced CL is not immediately recognized by all of Chase's systems.

There is no known minimum wait between lowering a CL and having the freed-up amount become available for purposes of a new application. A prudent applicant will, as recommended above, plan well in advance; failing that, an applicant would be wise to wait at least 24 hours between lowering a CL and applying for a new card.

I wasn't auto-approved. Should I call in?
It may be better to avoid calling Chase unless your application is denied. Many recent calls on pending applications led to denials, and many people report having success letting applications work their way through the system. Be patient. Time is on your side; increasingly, Chase CSRs are not.

If you do call, expect extensive and possibly hostile questioning. Be prepared to answer questions regarding the need for more credit, past credit apps for both Chase and other banks, income, business finances, etc. Know your CLs with Chase before you call so you know which card/s you are willing to decrease the CLs on. If the app is for a significant other who dislikes such calls, they can authorize you to speak on their behalf and hand the phone over to you.

How can I determine the deadline for meeting the spend requirement to earn the signup bonus?
Just send Chase a secure message (SM) through your online account. Although the deadline should in theory be N months from the date of approval (not the date of application or card activation)--where N is the number of months specified in the offer--Chase typically pads this period to account for the time required to fabricate and deliver physical cards. For example, a recent "3-month" deadline was in fact 114 days, as confirmed by Chase's SM confirmation.

Once I meet the card's spend requirement, how soon will I receive my signup bonus points?
Bonus points typically accrue at the close of the billing period in which you incur the corresponding charges. Points should appear in your hotel/airline account within a few days thereafter.

NOTE: If you complete your required spending in the last 7-10 days of the statement period, the bonus may not post until the following month's statement, even if the regular per-dollar points post on the first statement. This is normal behavior for Chase and is not worth a phone call.

Should I downgrade or cancel my existing cards before applying?
Useful Chase telephone numbers
(800) 432-3117 – General Application Status Line, automated
(800) 436-7927 – Alternative General Application Status Line, automated
(888) 609-7805 – Alternative Personal Reconsideration line with live rep
(888) 269-8690 - Business Credit Card Application Status Line, automated
(800) 453-9719 – Business Credit Card Reconsideration Line with live rep
(800) 955-9900 – General Card Services and Application status, automated
(888) 298-5623 – Credit Reallocation Office (Personal cards)
(800) 453-9719 – Credit Reallocation Office (Business cards)
(888) 622-7547 – Executive Offices
(877) 470-9042 – Personal Application Verification line with live rep
Twitter: @ChaseSupport
Note: In the past, automated telephone status reports stating that Chase would notify you in 2 weeks often resulted in an approval, whereas the "7-10 days" telephone recording often indicated imminent denial. In 2016, this pattern became increasingly unpredictable, with many applicants receiving approval despite an earlier "7-10 days" automated telephone message. As a result, automated telephone responses should not be regarded as reliable indicators of an application's likely outcome.
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Applying for Chase Credit Cards, 2017-2019

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Old Sep 7, 2017, 1:21 am
  #1036  
 
Join Date: Aug 2010
Posts: 124
Originally Posted by junks2010
Does Chase know whether you are the primary card holder or the AU on an open account listed on your credit report? Thanks.
Yep, credit reports list accounts as an AU or individual (primary) account.

If you're considering applying for a Chase app, do take the time to review your reports at free sites like Credit Karma
prech is offline  
Old Sep 7, 2017, 2:09 am
  #1037  
 
Join Date: Sep 2017
Posts: 4
DP: Multiple Ink Cards Instant Approval & Bonuses

tl;dr Ink Preferred approval for two different businesses, received bonuses for both (last two were instant approvals).

Context – Own two businesses, both in business for 2 years & on file w/ MN secretary of state in addition to Federal EIN registration, file quarterly taxes, etc.. All business cards included their respective EIN as well as my SSN on the application as the business owner/officer.

5/24 status – started this year at 2/24. Have since applied for the following Chase cards (all online applications):

Jan – Ink Preferred (A) & CSR
*Recon for Ink Preferred – grilled by rep then approved, instant for CSR

Mar – SW Premier Biz (A)
*Recon then approved

May – SW Plus Personal *Instant approval

July – Ink Preferred (B) *Instant approval

August – Ink Cash (B) *Instant approval

2nd 80K UR signup bonus (Biz B Ink Preferred bonus) posted to my account no problem.

For anyone wondering, the bonus points DID show under next month’s earnings the next business day after minimum spend was met/transaction posted to the account.

Working on a new data point - applied for another Ink Cash for biz A yesterday. 30 day message, automated status line check (30 min after app) said 7-10 days. Checked this morning and automated line still says 7-10 days. Logged into my account (the business one I used on the app) - no new account there

The weird thing was that when I clicked the "check application status" link, it says I don't have any active applications.

Not sure what that means, but hopefully I'll find out soon either way.

Last edited by Jen612; Sep 7, 2017 at 5:13 am Reason: Updated application status info
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Old Sep 7, 2017, 8:14 am
  #1038  
 
Join Date: Aug 2012
Location: Dreamland
Posts: 927
Ink Preferred DP: just went under 5/24 last week of August. I had an Ink Bold that I converted to Ink Cash earlier in August, so have a biz relationship with Chase already I guess (sole prop, legit).

Wife referred me for 20k to her, 80k to me. App this morning went pending/30 days immediately. My wife's experience was they couldn't verify her biz, she says they never called and it went to a denial and we had to fight to re-open after a month, so I decided to bite the bullet against all advice and call in ((800) 453-9719 from wiki) about 30 minutes after online app went pending.

Rep looked up app, put me on hold for 2 minutes, asked about biz name (its my name, sole prop, no EIN), hold again for 1 minutes, came back - approved. Even assist-transferred (stayed on line to intro call) to regular CSR to have card overnighted.

Now - hold long do I have to wait for a CSR app?
levilevi is offline  
Old Sep 7, 2017, 11:22 am
  #1039  
Suspended
 
Join Date: Jul 2007
Location: PHL
Posts: 10,060
Originally Posted by junks2010
If I understand you correctly, you applied for your 5 Chase cards while you were at or below 5/24.
Her case is quite different. She is way over 5/24. I will convince her to call recon anyway .
Isn't IHG excluded from 5/24 rules?
9Benua is offline  
Old Sep 7, 2017, 2:23 pm
  #1040  
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Join Date: Jul 2016
Location: NJ (EWR) - USA
Programs: UA Silver - IHG Spire AMB - Hilton Gold - Choice Hotels Platinum - Hertz Gold FiveStar
Posts: 396
Originally Posted by 9Benua
Isn't IHG excluded from 5/24 rules?
Yes, excluded as in you can still get approved at or above 5/24, but it will still add to your app count.

So if you are for example at 5/24 now, apply and get accepted, you'll be at 6/24 until your oldest app hits 24-months and drops off.
Tony300S is offline  
Old Sep 7, 2017, 8:42 pm
  #1041  
 
Join Date: Mar 2007
Posts: 65
Originally Posted by sdsearch
I've not heard that concern from anyone else on FT. But if you want a more trustworthy site, you can certainly use annualcreditreport.com once a year for each of the three bureaus, but that means up to 3 times a year if you only check one bureau each time.

What people like about Credit Karma is they update your credit report (from one or two of the bureaus) way more often (weekly?). So CK is better for those who want to check their credit report often.

There are also (paid?) credit report services direct from one or more of the credit bureaus, too.
this isn't really the correct thread, but credit karma shows data from transunion and equifax. one can create a free account at experian to see part of ones credit report (plus a *bunch* of upsell ads), it seems to update once per month. Open accounts and credit inquiries are available, plus a few other items...
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Old Sep 8, 2017, 2:36 pm
  #1042  
 
Join Date: Sep 2017
Posts: 4
Originally Posted by Jen612
tl;dr Ink Preferred approval for two different businesses, received bonuses for both (last two were instant approvals).

Context – Own two businesses, both in business for 2 years & on file w/ MN secretary of state in addition to Federal EIN registration, file quarterly taxes, etc.. All business cards included their respective EIN as well as my SSN on the application as the business owner/officer.

5/24 status – started this year at 2/24. Have since applied for the following Chase cards (all online applications):

Jan – Ink Preferred (A) & CSR
*Recon for Ink Preferred – grilled by rep then approved, instant for CSR

Mar – SW Premier Biz (A)
*Recon then approved

May – SW Plus Personal *Instant approval

July – Ink Preferred (B) *Instant approval

August – Ink Cash (B) *Instant approval

2nd 80K UR signup bonus (Biz B Ink Preferred bonus) posted to my account no problem.

For anyone wondering, the bonus points DID show under next month’s earnings the next business day after minimum spend was met/transaction posted to the account.

Working on a new data point - applied for another Ink Cash for biz A yesterday. 30 day message, automated status line check (30 min after app) said 7-10 days. Checked this morning and automated line still says 7-10 days. Logged into my account (the business one I used on the app) - no new account there

The weird thing was that when I clicked the "check application status" link, it says I don't have any active applications.

Not sure what that means, but hopefully I'll find out soon either way.
Called recon and found out it wasn't a denial after all. I goofed and this app was submitted only 29 days since my last one (same card, different biz), so their system spit it back as a duplicate.

Rep fixed the duplicate status and ran it through - instant approval @ 10K!

No questions about my business at all other than me clarifying at the beginning of the call that it wasn't a duplicate because my two businesses need to keep their expenses separate.
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Old Sep 10, 2017, 3:50 pm
  #1043  
 
Join Date: Nov 2011
Location: BWI
Programs: WA,AA,BA,SPG,HH
Posts: 67
Ive been applying for biz only cards that won't affect 5/24 over the past 18 months, prepping to go for the CSR in Feb '18 (assuming status quo). Now that one Sapphire bonus is the rule, I have the CSP... that's out the window. No bonus, no bother signing up.

Anyone else scrap their plans b/c of the new rule?
Other than a new TBD product, whenever that happens, I've nothing else to ask of Chase. Might as well go on an old-school AOR!
98Mike is offline  
Old Sep 11, 2017, 8:08 am
  #1044  
FlyerTalk Evangelist
 
Join Date: Jan 2005
Location: home = LAX
Posts: 25,933
Originally Posted by 98Mike
Ive been applying for biz only cards that won't affect 5/24 over the past 18 months, prepping to go for the CSR in Feb '18 (assuming status quo). Now that one Sapphire bonus is the rule, I have the CSP... that's out the window. No bonus, no bother signing up.
Have you been reading this thread:
or only its title?

I haven't read the whole thread (because I don't even have one Sapphire; I'm more interested in getting below 5/24 for United cards), but based on the chase.com language quoted in the early posts, it seems that you may be able to get a CSR if you close or product change the CSP before applying for the CSR (not sure how long before the CSR), if you want the signup bonus on the CSR even more than continuously keeping your current CSP. But again, that thread is the right place to figure all that out.
98Mike likes this.
sdsearch is offline  
Old Sep 12, 2017, 7:45 am
  #1045  
 
Join Date: Jun 2013
Posts: 630
How quickly can I apply for another Chase Card and get the Bonus?

I have a few chase cards under my belt, I cancelled my United Explorer card today, the bonus was recieved ~28 months ago.

I got another United Explorer offer today, can I utilize that and still get the sign up bonus offer? or is there a "cool off" period. based on reading it seems that the only limitations are:

1. under 5/24
2. don't own the card
3. haven't received the same bonus in the last 24 months.

Thanks
justsawaufo is offline  
Old Sep 12, 2017, 8:32 am
  #1046  
Moderator: Travel Buzz
Original Poster
 
Join Date: Aug 2012
Location: Sunny San Diego
Posts: 3,098
Originally Posted by justsawaufo
I got another United Explorer offer today, can I utilize that and still get the sign up bonus offer? or is there a "cool off" period. based on reading it seems that the only limitations are:

1. under 5/24
2. don't own the card
3. haven't received the same bonus in the last 24 months.
Yes, you should be fine to apply. Just double check that the award points posted more than 24 months ago for a 28 month old card.
StartinSanDiego is offline  
Old Sep 12, 2017, 8:53 am
  #1047  
 
Join Date: Jun 2013
Posts: 630
Originally Posted by StartinSanDiego
Yes, you should be fine to apply. Just double check that the award points posted more than 24 months ago for a 28 month old card.
Thanks!
5/19/2015 Chase Explorer Enrollment Bonus
55,000

I should be good right? do I need to wait a day or two?
justsawaufo is offline  
Old Sep 12, 2017, 10:18 am
  #1048  
Moderator: Travel Buzz
Original Poster
 
Join Date: Aug 2012
Location: Sunny San Diego
Posts: 3,098
Originally Posted by justsawaufo
Thanks!
5/19/2015 Chase Explorer Enrollment Bonus
55,000

I should be good right? do I need to wait a day or two?
I don't think you need to wait. It's been more than 24 months + a significant buffer. A couple more days won't matter.
StartinSanDiego is offline  
Old Sep 12, 2017, 10:26 am
  #1049  
 
Join Date: Jun 2013
Posts: 630
Originally Posted by StartinSanDiego
I don't think you need to wait. It's been more than 24 months + a significant buffer. A couple more days won't matter.
I cancelled my explorer card today tho, same one I received the 5/19/2015 bonus from. I forgot to mention it, that is the reason I'm asking if there is a cooling off period from the moment I cancelled the card until re-applied?
justsawaufo is offline  
Old Sep 12, 2017, 9:07 pm
  #1050  
 
Join Date: Aug 2017
Programs: UA 1k Hyatt Globalist
Posts: 42
I applied for ink preferred business card four weeks ago and follow your advice to wait. Now still 7-10 business days. How long should I continue to wait? Thanks
williamqian2014 is offline  


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