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Old Jan 19, 2017, 8:44 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: StartinSanDiego
Please read this Wiki before posting questions in the thread.

Do not post offers or requests for referral links in this thread! The proper thread for referral offers is here.
All Chase issued cards are here: https://creditcards.chase.com/sitemap

This thread--a continuation of previous discussions through May 2015 and December 2016--focuses on general Chase policies & practices for new applications. For information on specific Chase cards and their bonuses/terms/benefits, see the following threads and their associated wikis: Table of Contents
  1. Does Chase have a limit on the number or frequency of applications like Citi's 8/65 rule?

  2. What's this I hear about Chase denying applications to people who have recently opened a lot of credit cards?

  3. Does the 5/24 rule apply to applications for all Chase cards?

  4. How does Chase calculate the number of an applicant's new cards for purposes of the 5/24 rule?

  5. How does Chase calculate the relevant 24-month period? By calendar months? By exact days?

  6. Can I get around the 5/24 policy by closing cards I've opened in the past 24 months?

  7. Is there any way around the 5/24 policy (targeted mailers, pre-approvals, Chase Private Client status)?

  8. Can I apply for a specific Chase card and earn the bonus again after doing so previously?

  9. I'm an authorized user for a card issued to my spouse/parent. Does that prevent me from signing up for the same card and earning a bonus?

  10. I already have several Chase cards with a substantial aggregate line of credit. Will it improve my odds if I close an existing account (or lower its credit line) before applying for another?

  11. I wasn't auto-approved. Should I call in?

  12. How can I determine the deadline for meeting the spend requirement to earn the signup bonus?

  13. Once I meet the card's spend requirement, how soon will I receive my signup bonus points?

  14. Should I downgrade or cancel my existing cards before applying?

  15. Useful Chase telephone numbers

Does Chase have a limit on the number or frequency of applications like Citi's 8/65 rule?
Chase does not have a known limit. However, several reports (for example) indicate that Chase is highly sensitive to multiple applications within a short time period, and that the second (or subsequent) applications run a substantial risk of being denied. In many cases, this is likely related to Chase's practice of allocating a large credit line (up to an applicant's personal maximum) when approving a new card such as the first application in a series. (See also the discussion below concerning aggregate Chase credit lines.)

What's this I hear about Chase denying applications to people who have recently opened a lot of credit cards?
Starting in May 2015, Chase began denying applications for its own personal cards (e.g., Sapphire Preferred, Freedom, Slate & Freedom Unlimited) if the applicant's credit report shows that she or he opened 5 or more credit cards with any card issuer in the prior 24 months ("the 5/24 rule").

For a few days in early September 2016, Chase included explicit language ("You will not be approved for this card if you have opened 5 or more bank cards in the past 24 months") on the application page for the Sapphire Reserve card--and then promptly removed it. The absence of this language on landing/application pages for the CSR or any other Chase card is not a reliable indicator of whether the 5/24 policy applies.

See the next section for co-branded cards exempt from the 5/24 policy, and the later section discussing potential ways around 5/24.

Does the 5/24 rule apply to applications for all Chase cards?
Previously the rule did not apply to applications for the Ink Plus business card or to co-branded cards such as United, Hyatt, IHG, etc. However, on May 22, 2016 Chase extended its 5/24 rule to cover Ink business cards and some co-branded cards. (Note that there were premature reports that Chase Ink Plus would be made subject to the rule in March 2016 (which did not happen), and that all co-branded cards would follow in April 2016 (also did not happen).)

Although we had numerous reports of applications prior to May 22 being denied for a United/Hyatt/IHG/WN card by a CSR citing the 5/24 rule, the available evidence strongly suggested that those applicants had other serious issues--multiple Chase applications in a short period; large existing Chase credit line--and that overzealous CSRs gratuitously (and erroneously) invoked the 5/24 rule in the past as an additional supposed justification for the denial. Thus, it is difficult to separate such false positives from any change in Chase policy.

Instead, the most useful data points are those where an applicant is approved for a Chase card despite being over 5/24. Since May 22, 2016, we have such reports for these co-branded cards (in order from oldest to newest for each card):
For a longer list of cards apparently not subject to 5/24, check this link:
In November 2018, Chase seems to have possibly expanded 5/24 to more cards, possibly including some mentioned above. See this link:
Please follow discussion in the thread for current updates.

How does Chase calculate the number of an applicant's new cards for purposes of the 5/24 rule?
The 24-month count includes personal cards opened at other banks, and even cards on which the applicant is only an authorized user and not the primary cardholder. Chase has been extremely inflexible with this policy, with agents stating that there is nothing they can do to circumvent this restriction. However, in some cases Chase may reconsider a denial if the applicant has <5 new cards excluding cards on which s/he is an authorized user. You may need to escalate to the next level of customer service agent, as many front-line agents seem to be unable or unwilling to remove the authorized user accounts from the count.

Note:

How does Chase calculate the relevant 24-month period? By calendar months? By exact days?
In February 2017, a FTer reported a successful application a day or two after dropping from 5/24 to 4/24. However, because Chase sometimes approves applicants who are at 5/24 exactly (see above), this data point does not conclusively prove that Chase drops cards from its calculation on the exact 24-month anniversary of the previous bonus.

Can I get around the 5/24 policy by closing cards I've opened in the past 24 months?
No. Chase uses the information from your credit report, and closing an account doesn't make it disappear.

Is there any way around the 5/24 policy (targeted mailers, pre-approvals, Chase Private Client status)?
As to targeted mailers, we have insufficient anecdotal evidence to reach any reliable conclusions. (Reports suggesting no exemption from 5/24 here and here.)

There have been reports of people with more than 5 cards opened in the last 24 months being successful if they are already pre-approved for the card in question. To find out if you are pre-approved, you can call or go into a branch to ask. Success stories appear to be connected to Chase Private Client (CPC) status and the rollout of the Chase Sapphire Reserve card. In-branch pre-approvals (showing a green screen on the banker's computer) result in automatic approvals. Some (but not all) CPC clients had success in recon calls[[I]citation needed].

Can I apply for a specific Chase card and earn the bonus again after doing so previously?
It depends. A Chase card may be "churned" when an entirely new version becomes available. For example, business cards are distinct from personal/consumer cards. Note that simple variations among bonus offers do not amount to new versions/products for purposes of this rule.

Beginning in 2014, Chase began including explicit language in most of its offers, such as the following:
This new cardmember bonus offer is not available to either (i) current cardmembers of this consumer credit card, or (ii) previous cardmembers of this consumer credit card who received a new cardmember bonus for this consumer credit card within the last 24 months.
Effective August 2018, Chase imposed stringent additional restrictions on receiving the signup bonus for any version of the Sapphire card. See Sapphire (CSR & CSP) 48 months between bonuses, August 2018 and the master threads for each card (listed above) for details and discussion.

There are four key considerations in determining whether you can churn a given card:
  • The 5/24 policy discussed in detail above.
  • The 24-month bonus waiting period--in the case of Sapphire cards, the collective 48-month period--is measured not from the date of your previous application (or approval date, if different), but instead from the date you received the signup-related bonus on the previous card, which may be 3-4 months later than the approval date. The same rule applies regardless of the type of signup bonus received (points, miles, or free-night certs); anniversary benefits unrelated to spending requirements, such as annual IHG & Marriott certs, do not count as signup bonuses.
  • If you still have your old card of the same type, you're ineligible.
  • Chase's policy does not indicate whether there is also a minimum waiting period between cancellation and reapplication, and there is not yet sufficient anecdotal evidence from FTers to draw firm conclusions. At a minimum, a prudent churner will wait at least a week or two after cancellation before reapplying so that all of Chase's systems fully reflect that closure. (See first bullet point above.) At least one FTer has reported re-applying successfully 14 days after canceling the previous card.
Finally, note that if you reapply too soon, Chase may still issue you the new card. (This differs from some other card issuers, which may deny such applications outright.) In this case, Chase typically notifies you by letter within a month or two after approval that, as a previous cardholder, you will not receive the bonus a second time.

I'm an authorized user for a card issued to my spouse/parent. Does that prevent me from signing up for the same card and earning a bonus?
No. Being an additional user on someone else's account poses no bar to applying for that same card & bonus, except insofar as such cards may count toward the 5/24 rule (as discussed above).

I already have several Chase cards with a substantial aggregate line of credit. Will it improve my odds if I close an existing account (or lower its credit line) before applying for another?
Yes.

In the past, the conventional wisdom among FTers was that you were more likely to hurt your chances by closing an account or reducing CL unilaterally. However, substantial evidence from 2014 onward strongly indicates that Chase is increasingly likely to reject applications (or at least not auto-approve them) where an applicant has an existing total credit line that is high compared to his/her income & spending patterns. (For many members, the threshold appears to be in the $45K-60K range, but that is highly speculative.)

Recent reports suggest that closing accounts and/or voluntarily reducing credit lines increases the odds of auto-approval or in-branch pre-approval. (You can do either by calling or simply sending a secure message through your Chase online account. You do not need to provide a reason for the request.) For best results, keep at least $5K-10K in excess credit; if your application is not approved, you can always contact the reconsideration department and offer to reallocate that portion of your existing credit line. Note: despite allowing credit line to be moved between personal and business accounts in the past, Chase is no longer permitting such reallocation in either direction.

With respect to timing, it is better to reduce any CL as soon as you can conveniently do so, e.g., after meeting the bonus spend on a card you do not plan to use regularly thereafter. (Do not reduce CL on a given card if it would increase your "credit utiilization"--that is, the ratio of outstanding balance to CL--above ~30%. A high credit utilization number is a red flag for banks and can adversely affect your credit score.) Waiting until one's next application to lower a CL is less than optimal, as the reduced CL is not immediately recognized by all of Chase's systems.

There is no known minimum wait between lowering a CL and having the freed-up amount become available for purposes of a new application. A prudent applicant will, as recommended above, plan well in advance; failing that, an applicant would be wise to wait at least 24 hours between lowering a CL and applying for a new card.

I wasn't auto-approved. Should I call in?
It may be better to avoid calling Chase unless your application is denied. Many recent calls on pending applications led to denials, and many people report having success letting applications work their way through the system. Be patient. Time is on your side; increasingly, Chase CSRs are not.

If you do call, expect extensive and possibly hostile questioning. Be prepared to answer questions regarding the need for more credit, past credit apps for both Chase and other banks, income, business finances, etc. Know your CLs with Chase before you call so you know which card/s you are willing to decrease the CLs on. If the app is for a significant other who dislikes such calls, they can authorize you to speak on their behalf and hand the phone over to you.

How can I determine the deadline for meeting the spend requirement to earn the signup bonus?
Just send Chase a secure message (SM) through your online account. Although the deadline should in theory be N months from the date of approval (not the date of application or card activation)--where N is the number of months specified in the offer--Chase typically pads this period to account for the time required to fabricate and deliver physical cards. For example, a recent "3-month" deadline was in fact 114 days, as confirmed by Chase's SM confirmation.

Once I meet the card's spend requirement, how soon will I receive my signup bonus points?
Bonus points typically accrue at the close of the billing period in which you incur the corresponding charges. Points should appear in your hotel/airline account within a few days thereafter.

NOTE: If you complete your required spending in the last 7-10 days of the statement period, the bonus may not post until the following month's statement, even if the regular per-dollar points post on the first statement. This is normal behavior for Chase and is not worth a phone call.

Should I downgrade or cancel my existing cards before applying?
Useful Chase telephone numbers
(800) 432-3117 – General Application Status Line, automated
(800) 436-7927 – Alternative General Application Status Line, automated
(888) 609-7805 – Alternative Personal Reconsideration line with live rep
(888) 269-8690 - Business Credit Card Application Status Line, automated
(800) 453-9719 – Business Credit Card Reconsideration Line with live rep
(800) 955-9900 – General Card Services and Application status, automated
(888) 298-5623 – Credit Reallocation Office (Personal cards)
(800) 453-9719 – Credit Reallocation Office (Business cards)
(888) 622-7547 – Executive Offices
(877) 470-9042 – Personal Application Verification line with live rep
Twitter: @ChaseSupport
Note: In the past, automated telephone status reports stating that Chase would notify you in 2 weeks often resulted in an approval, whereas the "7-10 days" telephone recording often indicated imminent denial. In 2016, this pattern became increasingly unpredictable, with many applicants receiving approval despite an earlier "7-10 days" automated telephone message. As a result, automated telephone responses should not be regarded as reliable indicators of an application's likely outcome.
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Applying for Chase Credit Cards, 2017-2019

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Old Jul 9, 2017, 7:55 pm
  #871  
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Originally Posted by gotkwah
yes, all apps are the wife. I started reading the shutdown thread and definitely see the idea behind cooling off with chase. Just frustrating because if she is at 5/24 I want to just move on to other banks...
Won't lowering CL so much hurt her utilization and credit score? She doesnt have much other credit besides these cards. Also, shutdown thread seems to indicate that they might not like when you pay everything off before bills post. Is there any sense in incurring some small interest charges every once in a while? (I am talking about carrying a $100 balance for a week or something)
You seem to missing a few things:

1. In between paying before the bills posts and paying interest is paying the bills after they post but before the due date! (ie, the normal way of paying credit card bills without incurring interest).

2. Carrying a balance, no matter how small, eliminates your grace period, so you do not want to do it if you are going to be make further purchases. In any case, I don't see why carrying a balance for a short term would help, and the interest payments may negatively offset any earnings from the card.

3. One reason some people may try to pay everything off before the bill posts is because they don't have enough credit to keep statement balances below 30% of the credit limit on personal cards during the minimum purchase period. (How close you get to the credit limit on business cards doesn't matter.)
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Old Jul 9, 2017, 8:48 pm
  #872  
 
Join Date: Jan 2008
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Originally Posted by sdsearch
You seem to missing a few things:

1. In between paying before the bills posts and paying interest is paying the bills after they post but before the due date! (ie, the normal way of paying credit card bills without incurring interest).

2. Carrying a balance, no matter how small, eliminates your grace period, so you do not want to do it if you are going to be make further purchases. In any case, I don't see why carrying a balance for a short term would help, and the interest payments may negatively offset any earnings from the card.

3. One reason some people may try to pay everything off before the bill posts is because they don't have enough credit to keep statement balances below 30% of the credit limit on personal cards during the minimum purchase period. (How close you get to the credit limit on business cards doesn't matter.)
understand all of that, the thought behind carrying a small balance from time to time was to make it less likely for chase to shut you down. if they see that you are paying some interest (if even just $20/yr among all your cards) they may hope you will increase that in the future and be less likely to shut you down vs someone who always pays early or on time and never gives them any real revenue.
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Old Jul 10, 2017, 8:03 am
  #873  
 
Join Date: Oct 2016
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Originally Posted by gotkwah
understand all of that, the thought behind carrying a small balance from time to time was to make it less likely for chase to shut you down. if they see that you are paying some interest (if even just $20/yr among all your cards) they may hope you will increase that in the future and be less likely to shut you down vs someone who always pays early or on time and never gives them any real revenue.
They make plenty of revenue on the merchant side and through annual fees. They are not going to shut you down because you don't pay interest.
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Old Jul 10, 2017, 8:58 am
  #874  
 
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Originally Posted by Appleman
They make plenty of revenue on the merchant side and through annual fees. They are not going to shut you down because you don't pay interest.
Haven't paid a single penny of interest to any bank in several decades. Every time I call in they thank me for being "such a good customer".

I only recently started leaving a small balance on a couple of cards to even post to a bill each month, based on FT recommendations. That is supposed to raise your FICO, and it has, by about 2 or 3 points.

Since I pay almost everything off before it posts, my crs typically list my utilization as 1 %. After decades of doing this, no bank has ever complained.
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Old Jul 10, 2017, 11:23 am
  #875  
 
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Originally Posted by gotkwah
understand all of that, the thought behind carrying a small balance from time to time was to make it less likely for chase to shut you down. if they see that you are paying some interest (if even just $20/yr among all your cards) they may hope you will increase that in the future and be less likely to shut you down vs someone who always pays early or on time and never gives them any real revenue.
You have identified a problem that doesn't exist.
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Old Jul 12, 2017, 10:07 pm
  #876  
 
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Wife has hit min spend on her sw card. transaction posted on jul 11. online it shows the next payment due is sep 2 so that means the statement closes on aug 6th, right? we are taking a trip on aug 6 and want the companion pass. think i can call and ask them to change statement date to the 21 for example? should be plenty of time after the transactions posted and leave plenty of time for points to post to SW and companion pass to process.
(a bit strange that they gave a full month for this first statement. last round of apps the first statements closed within 10-14 days of opening the card. i thought it was standard practice for chase to have short first statements)
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Old Jul 12, 2017, 11:20 pm
  #877  
 
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Originally Posted by trufle
Thanks! I did call in today and turned out they wanted me to fax in address proof. Will fax over my electricity bill today or Monday.
Ugh, sent that in, status changed to 30days the next day, and then became 7-10days again today. This is so frustrating
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Old Jul 13, 2017, 1:11 am
  #878  
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Originally Posted by RobertHanson
Since I pay almost everything off before it posts, my crs typically list my utilization as 1 %. After decades of doing this, no bank has ever complained.
I think it's a myth that issuers don't like this. There is frequently associated activity (e.g., MS) they don't like at all, but there is nothing inherently wrong with paying the balance down before the statement posts. It's actually beneficial to the issuer as it reduces their float.

I've been doing this lately after making quarterly estimateds, as I really don't want five figure balances posting to my credit report. Chase has responded by increasing my credit line by $6k.
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Old Jul 13, 2017, 6:30 am
  #879  
 
Join Date: Apr 2017
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Originally Posted by gotkwah
Wife has hit min spend on her sw card. transaction posted on jul 11. online it shows the next payment due is sep 2 so that means the statement closes on aug 6th, right? we are taking a trip on aug 6 and want the companion pass. think i can call and ask them to change statement date to the 21 for example? should be plenty of time after the transactions posted and leave plenty of time for points to post to SW and companion pass to process.
(a bit strange that they gave a full month for this first statement. last round of apps the first statements closed within 10-14 days of opening the card. i thought it was standard practice for chase to have short first statements)
I was trying to get my companion pass a little quicker as well . I received both cards the end of last month and met the minimum spending limit on both. My SW Plus card closes on the 16th of this month and my SW Premier on the 21st. I called and asked for a closer closer closing date (told the rep I wanted to do it to keep my bills in order) with no luck. I was told that I can request for a change in both of my statement closing dates after my 1st statements have posted.
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Old Jul 13, 2017, 6:36 am
  #880  
 
Join Date: Apr 2017
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Originally Posted by Kacee
I think it's a myth that issuers don't like this. There is frequently associated activity (e.g., MS) they don't like at all, but there is nothing inherently wrong with paying the balance down before the statement posts. It's actually beneficial to the issuer as it reduces their float.

I've been doing this lately after making quarterly estimateds, as I really don't want five figure balances posting to my credit report. Chase has responded by increasing my credit line by $6k.

Agreed.
I never even thought it was an issue until I stated reading in some of the forums that the issuer (most report it mainly about Chase) have a problem with it.

For the past 10+ years I have been paying my BOA visa anywhere between 4-10 times a months. Never had a problem.
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Old Jul 13, 2017, 6:44 am
  #881  
 
Join Date: Oct 2016
Posts: 65
Originally Posted by Kacee
I think it's a myth that issuers don't like this. There is frequently associated activity (e.g., MS) they don't like at all, but there is nothing inherently wrong with paying the balance down before the statement posts. It's actually beneficial to the issuer as it reduces their float.

I've been doing this lately after making quarterly estimateds, as I really don't want five figure balances posting to my credit report. Chase has responded by increasing my credit line by $6k.
I can think of two situations with very different risk profiles.
1) Someone with a $10,000 credit limit charges $40,000 per month, but makes 4 payments during the month to stay under the credit limit.

2) Someone with a $10,000 credit limit charges $8,000 per month, but pays $2,000 a week, through the month.

I think Chase would view case 1 as much more risky, and might shut it down. Case 2 is benign and would not get a review.
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Old Jul 13, 2017, 7:20 am
  #882  
 
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Originally Posted by nychad10
I was trying to get my companion pass a little quicker as well . I received both cards the end of last month and met the minimum spending limit on both. My SW Plus card closes on the 16th of this month and my SW Premier on the 21st. I called and asked for a closer closer closing date (told the rep I wanted to do it to keep my bills in order) with no luck. I was told that I can request for a change in both of my statement closing dates after my 1st statements have posted.
Hmmm. I am going to try it and see. Did you try HUCA?
I know that i successfully delayed the closing date of my first statement on 2 of my chase cards earlier this year to be sure that the transactions had enough time after they posted before the closing date.
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Old Jul 13, 2017, 8:42 am
  #883  
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Originally Posted by gotkwah
think i can call and ask them to change statement date to the 21 for example?
There have been reports in the past that, instead of making the next statement cut in, say, 15 days - that the next statement will push out 45 days instead. So make sure you have clarity over whether that "courtesy" will be extended to you.

There are also the frequent reports that any spend within 7-10 days of the statement that goes toward minimum spend will not actually trigger the bonus until the second statement anyway. YMMV.

If you're waiting on a CP, you may want to consider booking the second ticket on points now, before the price goes up, just in case you don't have it in time. Would be unfortunate to have to book at full price day-of.
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Old Jul 13, 2017, 8:58 am
  #884  
 
Join Date: Apr 2017
Posts: 28
Originally Posted by gotkwah
Hmmm. I am going to try it and see. Did you try HUCA?
I know that i successfully delayed the closing date of my first statement on 2 of my chase cards earlier this year to be sure that the transactions had enough time after they posted before the closing date.

No i didn't.

As stated in the previous post, others have stated that if you make purchases close to your closing date or if the charges are listed as "pending" then you will not get those point until the next statement. So i did'nt want to take any chances until i knew they posted. Unfortunitly 2 of the charges just posted on Tuesday. That basically means that i hit the minimum spending 5 days from closing. So i will see what happens. My final "pending" charge on my Premier posted 10 days away from closing. I'm hoping I can get all the points by the 25th.
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Old Jul 13, 2017, 8:59 am
  #885  
 
Join Date: Jan 2008
Posts: 90
Originally Posted by MDtR-Chicago
There have been reports in the past that, instead of making the next statement cut in, say, 15 days - that the next statement will push out 45 days instead. So make sure you have clarity over whether that "courtesy" will be extended to you.

There are also the frequent reports that any spend within 7-10 days of the statement that goes toward minimum spend will not actually trigger the bonus until the second statement anyway. YMMV.

If you're waiting on a CP, you may want to consider booking the second ticket on points now, before the price goes up, just in case you don't have it in time. Would be unfortunate to have to book at full price day-of.
ARGH. right now the statement should print on Aug 6, in the past points get posted to my RR account next day which means i wont have them till the 7th. not sure how fast companion pass processes after that. have a flight on 8/6 and return on 8/9. If i leave it as is I definitely wont get it for the outbound and MAYBE i will for the return.

debating what to do here. I hadn't seen reports of them pushing out 45 days. i figured they wouldnt want to let it go that long without a payment.

I have already hit min spend and was going to ask them to close it about 10days after the spend posted so it would be safe, and leave plenty of time before my trip so CP could process.

(i do already have backup tickets booked, luckily these arent expensive flight, but would love to squeeze another $120 out of the CP)
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