Chase won't cancel card via SM; what to do next?
Feb 28, 2015, 10:09 am
#1
Original Poster
Join Date: Dec 2004
Posts: 5,631
Chase won't cancel card via SM; what to do next?
I have sent three successive secure messages requesting closure of my Ink Plus account. Each one gets a form reply saying my request has been forwarded to the proper department and I should hear within 48-72 hours. Then silence.
I have closed cards this way before, so this is something new.
I am not eager to call some toll-free number and be put on hold. I am wondering if there is something else I could do, like a complaints e-mail address or a CEO e-mail address.
My apologies if this has been discussed before.
I have closed cards this way before, so this is something new.
I am not eager to call some toll-free number and be put on hold. I am wondering if there is something else I could do, like a complaints e-mail address or a CEO e-mail address.
My apologies if this has been discussed before.
Feb 28, 2015, 10:58 am
#3
In memoriam
Join Date: Jan 2006
Posts: 4,020
You could have called and cancelled the card in less time than it took to write this post. @:-)
By the way, I call Chase to cancel all the time (thanks for your bonuses, kindly Chase ^) and don't recall being put on hold for very long at all.
What's so terrible about calling?
By the way, I call Chase to cancel all the time (thanks for your bonuses, kindly Chase ^) and don't recall being put on hold for very long at all.
What's so terrible about calling?
Feb 28, 2015, 12:10 pm
#4
Join Date: Jul 2009
Location: DCA/IAD
Programs: AS, US, Hilton, BA, DL, SPG, AA, VS
Posts: 1,628
It would take less time to call than it would to get a response from a complaint form or the CEO's office, even with spending time on hold.
Feb 28, 2015, 5:50 pm
#6
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Never had a 10-minute wait for Chase. 5 may be my tops. That's less time than it took OP to start this thread. Just pick up the phone, call them and tell them. Or, send them a snail mail letter and be done with it.
Feb 28, 2015, 7:17 pm
#7
Join Date: Sep 2012
Location: IAD/DCA
Programs: Bunch of mid-tiers
Posts: 1,034
Beside time, are there any other reasons you don't want to call? Don't want eyes looking at activity? In the middle of a dispute with Chase?
Beyond calling, I agree with the snail mail idea.
Beyond calling, I agree with the snail mail idea.
Feb 28, 2015, 7:29 pm
#8
Join Date: Apr 2004
Programs: AA plt 2 mm, Marriott LTT, HH dia
Posts: 1,215
OP said that Chase told him to wait 72 hours. OP never said he actually waited 72 hours. SM is not instant. I have had to wait 2 or 3 days for Chase to respond before and they always have.
Even though the title suggests Chase refused to close the account via SM, that might not be the case. He might just be impatient.
What the title should read is that he contacted Chase and hasn't heard back yet.
Even though the title suggests Chase refused to close the account via SM, that might not be the case. He might just be impatient.
What the title should read is that he contacted Chase and hasn't heard back yet.
Feb 28, 2015, 7:42 pm
#9
Join Date: Jul 2009
Location: SEA
Posts: 2,556
More than once Chase has told me, by automatic reply, that I would receive a reply within 48 hours….but it took a day or two longer. I think you'll be fine.
By the way, this thread may be of interest since it is on a similar topic:
http://www.flyertalk.com/forum/credi...l#post24432438
By the way, this thread may be of interest since it is on a similar topic:
http://www.flyertalk.com/forum/credi...l#post24432438
Feb 28, 2015, 9:17 pm
#10
Original Poster
Join Date: Dec 2004
Posts: 5,631
OP said that Chase told him to wait 72 hours. OP never said he actually waited 72 hours. SM is not instant. I have had to wait 2 or 3 days for Chase to respond before and they always have.
Even though the title suggests Chase refused to close the account via SM, that might not be the case. He might just be impatient.
What the title should read is that he contacted Chase and hasn't heard back yet.
Even though the title suggests Chase refused to close the account via SM, that might not be the case. He might just be impatient.
What the title should read is that he contacted Chase and hasn't heard back yet.
Last edited by SeeBuyFly; Feb 28, 2015 at 9:26 pm
Feb 28, 2015, 10:04 pm
#11
Join Date: Jul 2009
Location: SEA
Posts: 2,556
So, the account is still showing up as an open account when you log in, right? (I'm wondering if maybe they did not email you back but in fact they have closed the account.) If the account is still showing up as open, then I agree with you that this is odd. And in that case you should call them and settle this once and for all.
Feb 28, 2015, 10:43 pm
#12
Original Poster
Join Date: Dec 2004
Posts: 5,631
Mar 1, 2015, 7:40 am
#13
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,932
I'm glad you waited 10 days before posting. But we'eve seen posts before from people who didn't wait, so we couldn't know you had waited without asking (since you hadn't told us up front)!!!
Mar 2, 2015, 11:49 am
#15
Join Date: Oct 2013
Programs: HH Diamond, Hyatt Diamond, IHG Platinum, Marriott Silver
Posts: 252
But it opens you up to the potential for getting retention offers...never hurts to call! And usually after the first "I just don't want the card" they will go ahead and cancel it for you. It's not like a cable company...