Verizon recurring payments don't count for 5x on ink?!
Jul 29, 2014, 2:50 am
#1
Original Poster
Join Date: Jun 2014
Programs: Olympian, no medals (non-elite status :p )
Posts: 122
Verizon recurring payments don't count for 5x on ink?!
I noticed that my monthly spend on VZ was being treated as miscellanious and only getting 1pt/$. On a nearly 400 dollar/month bill that's 1600 points per month that I am missing. So I contacted chase about this and they responded as follows:
Anyone else run into this? I feel rather cheated, to be honest. i know that some locations are listed under various codes, but surely after all this time VZ is squarely in the utilities category?
Thank you for contacting Chase about earning reward points
for transactions on your account.
The rewards adjustment you requested cannot be made
because the merchant is not in an eligible category. Let
me explain, Visa and MasterCard systems assign a category
code to each merchant, based on the kinds of products and
services they sell. Sometimes the system places merchants
in a generalized category, like "superstores" instead of
"grocery stores" or "gas stations."
Since the merchant in question was not assigned an
appropriate category, your purchases did not qualify for
this reward.
for transactions on your account.
The rewards adjustment you requested cannot be made
because the merchant is not in an eligible category. Let
me explain, Visa and MasterCard systems assign a category
code to each merchant, based on the kinds of products and
services they sell. Sometimes the system places merchants
in a generalized category, like "superstores" instead of
"grocery stores" or "gas stations."
Since the merchant in question was not assigned an
appropriate category, your purchases did not qualify for
this reward.
Jul 29, 2014, 5:15 pm
#11
Original Poster
Join Date: Jun 2014
Programs: Olympian, no medals (non-elite status :p )
Posts: 122
Yep paying online. This is so odd. The quirk of the system I'm not so aggravated about. It's chase's absolute unwillingness to do anything about it when it's clearly an error.
Jul 29, 2014, 9:55 pm
#14
Join Date: Jun 2013
Posts: 86
Jul 29, 2014, 10:10 pm
#15
FlyerTalk Evangelist
Join Date: Jul 2008
Location: IAH
Programs: DL DM, Hyatt Ist-iest, Stariott Platinum, Hilton Diamond
Posts: 12,790
I made a sizable purchase at the end of December 2013 from Amazon in order to get the 5% bonus. Well the stuff didn't ship until 1/1/2014. I sent the proof of the 2013 order (vs the purchase date) to Chase and their response was essentially "big effing deal. in order to get the bonus points you'll have to get the merchant to rerun the order."