GF Denied Chase Biz Card, CSR Interrogated Her on VR Purchases from CVS
#16
Join Date: Jul 2013
Posts: 1,036
You don't need to try to defend yourself on here for buying GC at CVS. We all know what the GC were for. You didn't buy the GC for 5 weddings that you went to. Clearly the CSR is whacked and maybe he isn't allowed to use Chase credit cards to do that for fear of losing his job.
#17
Original Poster
Join Date: May 2013
Posts: 13
Thanks you for the positive input. It's helping me evaluate/learn from this situation for future planning.
KennyBSAT: I was originally going to do exactly what you said until a friend convinced me we had higher chances via recon line. I still trust him, but I believe you might be onto a more sustainable strategy for today's circumstances.
skitch23: Thanks for the data point -- noted.
PaulMSN: My GF has an excellent credit score with reasonable credit history.
rjs11: It was her daily spender -- tons of other charges!
Churnman: It does seem so...but isn't that always the thing to say? It reminds me of the old saying, "It was so much easier back in the day." Maybe we just need to change our approach. Just a thought.
jacobsta811: 9 years?! Sigh, Chase...
WheelsFirst: I totally thought about that originally! So I decided to post this on FT. I thought it might've warranted another recon line attempt, but I'm not sure if my GF is up for it after comparing it to other people's situations. I would, though.
ibleed0range: lol, that would suck for the CSR.
KennyBSAT: I was originally going to do exactly what you said until a friend convinced me we had higher chances via recon line. I still trust him, but I believe you might be onto a more sustainable strategy for today's circumstances.
skitch23: Thanks for the data point -- noted.
PaulMSN: My GF has an excellent credit score with reasonable credit history.
rjs11: It was her daily spender -- tons of other charges!
Churnman: It does seem so...but isn't that always the thing to say? It reminds me of the old saying, "It was so much easier back in the day." Maybe we just need to change our approach. Just a thought.
jacobsta811: 9 years?! Sigh, Chase...
WheelsFirst: I totally thought about that originally! So I decided to post this on FT. I thought it might've warranted another recon line attempt, but I'm not sure if my GF is up for it after comparing it to other people's situations. I would, though.
ibleed0range: lol, that would suck for the CSR.
#18
Join Date: Jan 2000
Location: fort worth, texas
Posts: 946
OP, you definitely need to marry that girl if she got that type of grilling and is still willing to play the card bonus game! I can barely get my wife to call in to activate her cards
Did the guy sound old and have a deep gravely voice? I remember my call getting raked over the coals by someone like that about 6 months ago. In this case, he wanted to go card-by-card over everything I applied for in the last 24 months! Then he still denied me! I think they really get a perverse pleasure out of making people squirm.
Did the guy sound old and have a deep gravely voice? I remember my call getting raked over the coals by someone like that about 6 months ago. In this case, he wanted to go card-by-card over everything I applied for in the last 24 months! Then he still denied me! I think they really get a perverse pleasure out of making people squirm.
#19
Original Poster
Join Date: May 2013
Posts: 13
OP, you definitely need to marry that girl if she got that type of grilling and is still willing to play the card bonus game! I can barely get my wife to call in to activate her cards
Did the guy sound old and have a deep gravely voice? I remember my call getting raked over the coals by someone like that about 6 months ago. In this case, he wanted to go card-by-card over everything I applied for in the last 24 months! Then he still denied me! I think they really get a perverse pleasure out of making people squirm.
Did the guy sound old and have a deep gravely voice? I remember my call getting raked over the coals by someone like that about 6 months ago. In this case, he wanted to go card-by-card over everything I applied for in the last 24 months! Then he still denied me! I think they really get a perverse pleasure out of making people squirm.
She said the guy sounded young. I'm sure the workers talk to each other about these things during their coffee breaks.
#20
Join Date: Aug 2009
Location: ORD, LAS
Programs: AA-EXP, BAEC Silver, Hyatt-Globalist, Hilton-gold, SPG-gold
Posts: 855
Was the guys name Jason? My friend had a similar experience. He asked her why she was charging so much? what she was buying? if she was buying cash equivalents? was she paying her credit card bills with their money earned from buying things at office supply stores? He was very nice at first, but then became very accusatory after putting her on hold to review her account.
#21
Join Date: Feb 2009
Posts: 6,599
Doubtful, all those calls are recorded and Chase wants agents handling as many calls as possible not making chit chat about spending habits.
#22
Join Date: Feb 2007
Posts: 647
OP, you definitely need to marry that girl if she got that type of grilling and is still willing to play the card bonus game! I can barely get my wife to call in to activate her cards
Did the guy sound old and have a deep gravely voice? I remember my call getting raked over the coals by someone like that about 6 months ago. In this case, he wanted to go card-by-card over everything I applied for in the last 24 months! Then he still denied me! I think they really get a perverse pleasure out of making people squirm.
Did the guy sound old and have a deep gravely voice? I remember my call getting raked over the coals by someone like that about 6 months ago. In this case, he wanted to go card-by-card over everything I applied for in the last 24 months! Then he still denied me! I think they really get a perverse pleasure out of making people squirm.
#23
Formerly known as FTRox87
Join Date: Sep 2012
Location: TX
Programs: AA/US 1M, AS, BA, CX, EK, EY, JL, KE, LH, NH, OS, QF, QR, TG, UA/CO | *$G
Posts: 1,428
time to get a new wife
#24
Original Poster
Join Date: May 2013
Posts: 13
Was the guys name Jason? My friend had a similar experience. He asked her why she was charging so much? what she was buying? if she was buying cash equivalents? was she paying her credit card bills with their money earned from buying things at office supply stores? He was very nice at first, but then became very accusatory after putting her on hold to review her account.
#25
Join Date: Apr 2014
Location: Toronto, ON
Programs: AA, Hyatt, SPG, SW
Posts: 3
I also had a similar experience just now. Applied to Ink Plus because of the 60k bonus offer, and was denied. I knew I probably shouldn't have, as I was a few days away from my 91 wait period, but that was my bad. Got a guy who started asking me about why I was applying to so many cards, then looked up my credit history. Started questioning why I was spending at CVS, I told him I was buying cards for colleagues. Then he started giving me a hard time about how Chase had this new great bonus and a lot of people who were spending at CVS were calling him about the card today. I didn't catch his name. Hung up, called again, and was told to reapply in three months--darn you enticing offers!
tl;dr: Some people at Chase know about MS; tread waters carefully.
EDIT: I attempted to call reconsideration again to double check to see if I could move some credit around. Got Jason. If you get him, he will flat out deny you for large purchases at CVS, and stating some other reason. Avoid him if at all possible.
tl;dr: Some people at Chase know about MS; tread waters carefully.
EDIT: I attempted to call reconsideration again to double check to see if I could move some credit around. Got Jason. If you get him, he will flat out deny you for large purchases at CVS, and stating some other reason. Avoid him if at all possible.
Last edited by ethnotraveler; May 2, 2014 at 11:47 am
#26
Join Date: Jul 2013
Location: DFW,OVB (Russia)
Programs: AA HH Gold SPG Gold BA
Posts: 1,823
I also had a similar experience just now. Applied to Ink Plus because of the 60k bonus offer, and was denied. I knew I probably shouldn't have, as I was a few days away from my 91 wait period, but that was my bad. Got a guy who started asking me about why I was applying to so many cards, then looked up my credit history. Started questioning why I was spending at CVS, I told him I was buying cards for colleagues. Then he started giving me a hard time about how Chase had this new great bonus and a lot of people who were spending at CVS were calling him about the card today. I didn't catch his name. Hung up, called again, and was told to reapply in three months--darn you enticing offers!
tl;dr: Some people at Chase know about MS; tread waters carefully.
tl;dr: Some people at Chase know about MS; tread waters carefully.
I already have the usual combo of cards
Have had my ink bold for about a year
Applied today for 60k plus offer and called in
First American male CSR was the nicest and the most respectful
Said he can't approve because of "too many inquires" he told me that he would have if he had the option to move credit but he doesn't because my card is charge and not credit
I asked to speak to supervisor
The female supervisor said that I was given wrong info and that credit could be moved ,but she didn't want to do it because "I am not a new CHASE customer" even though I have never had ink plus before.
I hung up and called again and after an extremely long wait time get connected with a Hispanic sounding CSR who takes the cake for the rudest and most intrusive of all
He reviews my accout and starts asking what my cvs purchases were for ?
I gave generic answers but that still wasn't enough as he still was "confused" as to why you can't just pay for mortgages or auto loans with a VISA card directly? Also he seemed very interested as to why there are so many of what he called "personal expenses" on my card?" (Ultimately got denied for "you can't get a card just for reward sake" Anyways, just wanted to share my long story.... Was this guy for real? Why was he so intrusive, and more importantly how long do you guys think we have until we all receive a friendly letter from loss prevention department?
Last edited by rgAAFT; May 1, 2014 at 9:39 pm
#27
Join Date: Feb 2012
Location: Los Angles
Posts: 2,101
I don't understand why people try to hide the MSing, when U know the person U are talking to knows about it. U are acting guilty....There is nothing wrong U are doing. They don't like it, they will deny you anyways.....so move on reapply or forget about it, it should be your choice!
#28
Join Date: Apr 2014
Posts: 83
Holy cow, this part is by far the most stunning part of the story to me. It's naive to think Chase and other banks aren't hip to the MS game, but this is pretty high level intel for your run-of-the-mill CSR to call you out on.
#29
Join Date: Jul 2013
Location: DFW,OVB (Russia)
Programs: AA HH Gold SPG Gold BA
Posts: 1,823
PS I started a thread on the main MS board about the issue of the overwhelming and open knowledge Chase CSRs seem to have on MS and what the implications may be for us going forward
you guys may want to take a look, I have a few data points of my own on there from yesterday
http://www.flyertalk.com/forum/manuf...-about-ms.html