Oct 15, 2014, 10:23 am
Last edit by: philemer
Since we have two threads that both address travel delay & cancellation issues we have decided to close this thread and all future discussion will be in this thread
For an overview of when you're covered and how to file a claim, read this blog post. I compiled a lot of information from this thread, so thank you to all the contributors!
Trip Delay Reimbursement Claim Reports: Post details of your claim under your eligible card. Include the date, reason for delay, length of delay, a general overview of expenses, and anything else you found interesting.
Chase Sapphire Preferred
*01/2014 - Delayed in MSP overnight due to mechanical issues. ~$300 for Hotel Ivy downtown, meals, and ground transportation covered with no issues. Benefits applied to AMEX FHR. Claim processed within 1 week. [Full Report]
*04/2014 - Delayed in DTW overnight due to crew member time-out. ~$400 for DTW Westin and meals covered with no issues. Claim processed within 1 week. Full Report
*07/2016 - Delayed in YYC overnight due to mechanical problems. Claim paid out ~$300. Full report.
Chase Sapphire
United MileagePlus Explorer (personal and business)
*07/2014- Delayed in MSP overnight due to weather at destination. Booked Marriott Mall of America for $120, and meals for 3 and a shirt were all covered. I recommend keeping your current BP for the canceled or delayed flight instead of throwing them away. Makes life a bit easier.
*12/2014 - Trip delay in Washington D.C. (My US Airways flight was delayed because of an equipment problem so I missed my connecting flight and was forced to stay overnight). I was flying on air miles but smartly used my Chase United Explorer Visa to pay the taxes and fees for our flights. Since there were 2 of us (me and my wife) we were eligible up to $1000 total in reimbursements for the 2 tickets. Approved for $632 for a for a 1 night room, dinner, and taxi roundtrip from the airport. Sent in the paperwork immediately after I got back via email and within 2 weeks I got the approval email and a week later got the check! Gratuity was not reimbursed and could not convince them to after a phone call. Hotel Was $380 after tax and this was not a problem.
United MileagePlus Club (personal and business)
Any Ink Business Card (Plus, Bold, Cash)
* 1/2017 - $625 covered on two tickets (myself & family member non-business trip). I used my Ink Plus card to pay taxes on a JetBlue flight that missed a connection due to mechanical maintenance.
Got paid out $625
Used Chase Ink Plus to pay for taxes on my JetBlue award ticket. Traveling with a family member (non-biz related trip).
-$65 from Walgreens (various items)
- 3 Uber rides (to/from hotel, to home)
- Hotel (~$265 after tax) breakfast was included with my hotel status
- $180 meal
They ended up covering tax, tip, and alcohol on my meal. Missed connection was in FLL, we decided to go have a 24 hour holiday in Miami.
Marriot Premier Rewards
Chase Hyatt
For an overview of when you're covered and how to file a claim, read this blog post. I compiled a lot of information from this thread, so thank you to all the contributors!
Trip Delay Reimbursement Claim Reports: Post details of your claim under your eligible card. Include the date, reason for delay, length of delay, a general overview of expenses, and anything else you found interesting.
Chase Sapphire Preferred
*01/2014 - Delayed in MSP overnight due to mechanical issues. ~$300 for Hotel Ivy downtown, meals, and ground transportation covered with no issues. Benefits applied to AMEX FHR. Claim processed within 1 week. [Full Report]
*04/2014 - Delayed in DTW overnight due to crew member time-out. ~$400 for DTW Westin and meals covered with no issues. Claim processed within 1 week. Full Report
*07/2016 - Delayed in YYC overnight due to mechanical problems. Claim paid out ~$300. Full report.
Chase Sapphire
United MileagePlus Explorer (personal and business)
*07/2014- Delayed in MSP overnight due to weather at destination. Booked Marriott Mall of America for $120, and meals for 3 and a shirt were all covered. I recommend keeping your current BP for the canceled or delayed flight instead of throwing them away. Makes life a bit easier.
*12/2014 - Trip delay in Washington D.C. (My US Airways flight was delayed because of an equipment problem so I missed my connecting flight and was forced to stay overnight). I was flying on air miles but smartly used my Chase United Explorer Visa to pay the taxes and fees for our flights. Since there were 2 of us (me and my wife) we were eligible up to $1000 total in reimbursements for the 2 tickets. Approved for $632 for a for a 1 night room, dinner, and taxi roundtrip from the airport. Sent in the paperwork immediately after I got back via email and within 2 weeks I got the approval email and a week later got the check! Gratuity was not reimbursed and could not convince them to after a phone call. Hotel Was $380 after tax and this was not a problem.
United MileagePlus Club (personal and business)
Any Ink Business Card (Plus, Bold, Cash)
* 1/2017 - $625 covered on two tickets (myself & family member non-business trip). I used my Ink Plus card to pay taxes on a JetBlue flight that missed a connection due to mechanical maintenance.
Got paid out $625
Used Chase Ink Plus to pay for taxes on my JetBlue award ticket. Traveling with a family member (non-biz related trip).
-$65 from Walgreens (various items)
- 3 Uber rides (to/from hotel, to home)
- Hotel (~$265 after tax) breakfast was included with my hotel status
- $180 meal
They ended up covering tax, tip, and alcohol on my meal. Missed connection was in FLL, we decided to go have a 24 hour holiday in Miami.
Marriot Premier Rewards
Chase Hyatt
Chase Sapphire Preferred: Travel Delay Protection
Sep 27, 2016, 12:04 am
#271
Join Date: Nov 2011
Location: ORD
Programs: status free since 2017
Posts: 2,188
I paid part of the airline fare using GC and part of it using CSP (65% paid on cc and 35% on GCs), would that still be eligible for Chase travel protection?
How about on award tickets? If taxes or booking fee was paid by CSP, would that cover travel protection as well?
How about on award tickets? If taxes or booking fee was paid by CSP, would that cover travel protection as well?
Sep 27, 2016, 8:50 am
#272
Join Date: Nov 2008
Location: Snohomish, WA
Programs: AS MVP Gold, HHonors Diamond
Posts: 2,793
Yes.
Yes.
Neil
Yes.
Neil
Sep 27, 2016, 8:56 am
#273
Join Date: Nov 2011
Location: ORD
Programs: status free since 2017
Posts: 2,188
Sep 30, 2016, 10:21 am
#274
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,636
Nov 22, 2016, 9:02 pm
#275
Join Date: Apr 2014
Location: USA
Posts: 238
Taking two flights on separate itineraries, is there anything that protects me if my original flight is late and I miss the second flight?
Nov 23, 2016, 8:53 am
#276
Join Date: Nov 2008
Location: Snohomish, WA
Programs: AS MVP Gold, HHonors Diamond
Posts: 2,793
Sure, that's what trip delay coverage is for. You have to be delayed six hours or overnight though.
Neil
Neil
Nov 23, 2016, 2:59 pm
#277
Join Date: Oct 2010
Location: SEA/ORD/ADB
Programs: TK ELPL (*G), AS 100K (OWE), BA Gold (OWE), Hyatt Globalist, Hilton Diamond, Marriott Plat, IHG Plat
Posts: 7,763
It'll cover hotel and meals. but not a replacement air ticket. I don't think there's any product which will bail you out of a separate ticket misconnect. I've looked really hard..
Dec 13, 2016, 7:08 pm
#278
Join Date: Dec 2014
Posts: 58
Hello!
If I use the Chase Sapphire card to purchase an airline ticket for someone else, but I won't be traveling with that person. Would that person still be covered under trip protection?
Or would this only cover primary account holder?
Thanks!
If I use the Chase Sapphire card to purchase an airline ticket for someone else, but I won't be traveling with that person. Would that person still be covered under trip protection?
Or would this only cover primary account holder?
Thanks!
Dec 15, 2016, 5:15 am
#279
Join Date: Oct 2004
Location: Greater Chicagoland Area
Programs: frontier Elite, Hertz PC
Posts: 1,455
Benefit Information for Trip Cancellation
Who is covered?
You, the Primary Insured Person, and your Immediate Family
Members are automatically covered. Immediate Family Member
means your Spouse or Domestic Partner and their children, including
adopted children or step-children; legal guardians or wards; siblings
or siblings-in-law; parents or parents-in-law; grandparents or
grandchildren; aunts or uncles; nieces or nephews.
Dec 20, 2016, 4:04 pm
#280
Join Date: Dec 2014
Posts: 58
This is from the CSR agreement:
Benefit Information for Trip Cancellation
Who is covered?
You, the Primary Insured Person, and your Immediate Family
Members are automatically covered. Immediate Family Member
means your Spouse or Domestic Partner and their children, including
adopted children or step-children; legal guardians or wards; siblings
or siblings-in-law; parents or parents-in-law; grandparents or
grandchildren; aunts or uncles; nieces or nephews.
Benefit Information for Trip Cancellation
Who is covered?
You, the Primary Insured Person, and your Immediate Family
Members are automatically covered. Immediate Family Member
means your Spouse or Domestic Partner and their children, including
adopted children or step-children; legal guardians or wards; siblings
or siblings-in-law; parents or parents-in-law; grandparents or
grandchildren; aunts or uncles; nieces or nephews.
Dec 31, 2016, 7:49 am
#281
Join Date: Nov 2012
Posts: 17
One way ticket?
Can someone please confirm whether trip delay protection applies to one way flights? The language in the benefits guide is confusing, and I'd like some confirmation if possible.
Thanks
Thanks
Dec 31, 2016, 8:07 am
#282
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,636
Dec 31, 2016, 8:28 am
#283
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,324
The trip must return to the origin, but it can be on multiple tickets.
I had a successful claim.
I had a successful claim.
Jan 6, 2017, 1:19 pm
#284
Join Date: Jan 2017
Posts: 4
FLL Shooting
First off, my prayers are with the Victims.
I was hoping someone could help me.
My aunt has a flight that is going to be cancelled until tomorrow morning because of the shooting. Does Chase's Sapphire Preferred Trip Protection help? I was on the phone with chase and a rep said no because it doesn't qualify as one of their covered incidents, but I wanted to know if anyone else thought differently (obviously chase has the last word, but I just wanted to hear other's opinions).
I appreciate the help. - Bortky
I was hoping someone could help me.
My aunt has a flight that is going to be cancelled until tomorrow morning because of the shooting. Does Chase's Sapphire Preferred Trip Protection help? I was on the phone with chase and a rep said no because it doesn't qualify as one of their covered incidents, but I wanted to know if anyone else thought differently (obviously chase has the last word, but I just wanted to hear other's opinions).
I appreciate the help. - Bortky
Jan 6, 2017, 1:23 pm
#285
Join Date: Oct 1999
Location: BOS
Programs: JetBlue Mosaic, WN A List Preferred, Hyatt Globalest, Hilton Diamond, Marriott Platinum, IHG Spire
Posts: 3,966
Only Say What You Have To Don't Talk Too Much
The flight is going to show cancelled due to some random coding like "airport conditions" or "operations," etc.
It won't say like "mass shooting," the code will be very vague.
I would take a screen shot of the flight# with the cancel status from your airline app or i.e. FlightStats, etc.
Then just try to work in the reason to one of the covered reasons.
I wouldn't mention the shooting just again try to stick with a vague reason that could literally mean anything.
It won't say like "mass shooting," the code will be very vague.
I would take a screen shot of the flight# with the cancel status from your airline app or i.e. FlightStats, etc.
Then just try to work in the reason to one of the covered reasons.
I wouldn't mention the shooting just again try to stick with a vague reason that could literally mean anything.