UR to United transfer is not reliably instant.
Mar 31, 2013, 9:30 pm
#18
Join Date: Jun 2011
Location: Around The World
Programs: ALL :)
Posts: 384
Is there a hard and fast rule, that if you transfer from three accounts that they put it on hold? I transferred from my business account, my personal, and my wife's personal, The third transfer did not go through. Is this within 24 hours that the limit applies? Please PM me if you have insight.
Apr 29, 2013, 10:14 am
#19
Join Date: Feb 2013
Posts: 8
UR to United transfer is not reliably instant.
I transferred a few thousand points from my UR to united. It has been a few days. I have not receive the points in my united account yet. Is this normal? I heard the process should be instant.
Thanks for input.
Thanks for input.
Apr 29, 2013, 11:50 am
#23
Join Date: Dec 2009
Programs: DL PM, Hyatt Plat, SPG Gold
Posts: 1,082
Welcome to Flyertalk. It sounds like you need to follow-up on this. Transfers for others have been instant.
Apr 29, 2013, 12:21 pm
#24
Suspended
Join Date: Jul 2011
Posts: 129
I just transferred around 150k UR to UA last week and it was instant. There were some reports a few months ago of some points being stuck in limbo. You need to call chase and ask them to release the miles.
Apr 29, 2013, 8:58 pm
#26
Join Date: Nov 2007
Programs: Marriott Bonvoy Platinum, Hilton Honors Diamond, Delta Gold
Posts: 4,347
I'm sure that the OP has automatically been logged out of his account since it's been a few days, so if he didn't see them when he logged in again then it's not there, so no, it sounds like there is some other problem. Maybe he mistakenly put in a wrong digit for his frequent flyer number. Certainly needs a follow up with Chase.
Apr 29, 2013, 10:17 pm
#27
Join Date: Apr 2013
Posts: 3
I've had the same issue with my Chase UR points to United! My boyfriend and I are traveling to Europe this summer and are flying with Lufthansa. We put our tickets on hold with United in order to transfer UR to our accounts.
On 4/22, I requested a 4K point transfer to my boyfriend's United MileagePlus account to top off his account (we live together so that falls under "domestic partnership"). The transfer went through immediately.
On 4/23, I requested a trasnfer of 38K UR to my United MileagePlus account, but the points didn't go through. The next day, I called Chase to tell them the issue and they told me to wait 72 hours. By that time, my boyfriend had to ticket his award since the deadline was able to expire. I called United and asked them to extend my award. They were able to extend for another 72 hours but that "it would be final".
On 4/26, I called Chase back again to let them know of the issue. They told me that the transfer went through but they would "escalate the issue internally" and I would hear a response within 7-10 business days. I asked that the Chase representative call United with me on the line so they would look into the issue together. With Chase on the line, United was able to extend my award hold for another 72 hours.
Today, 4/29, 6 days after my initial transfer request, the points still have not posted in my United account. I had to repeat the process and call both Chase/United and have United extend my hold explain the situation and I was able to extend my hold on my award ticket until 4/29.for another 72 hours.
This is extremely frustrating since I have an international ticket on hold with United and I have absolutely no idea when my UR points will hit my account! I could cancel my UR transaction but that would take another 7-10 days and I have no idea how much longer I can hold the award travel for. I'm flying with Lufthansa, and it might be harder to hold an award for United. Can anyone help me with this issue????
On 4/22, I requested a 4K point transfer to my boyfriend's United MileagePlus account to top off his account (we live together so that falls under "domestic partnership"). The transfer went through immediately.
On 4/23, I requested a trasnfer of 38K UR to my United MileagePlus account, but the points didn't go through. The next day, I called Chase to tell them the issue and they told me to wait 72 hours. By that time, my boyfriend had to ticket his award since the deadline was able to expire. I called United and asked them to extend my award. They were able to extend for another 72 hours but that "it would be final".
On 4/26, I called Chase back again to let them know of the issue. They told me that the transfer went through but they would "escalate the issue internally" and I would hear a response within 7-10 business days. I asked that the Chase representative call United with me on the line so they would look into the issue together. With Chase on the line, United was able to extend my award hold for another 72 hours.
Today, 4/29, 6 days after my initial transfer request, the points still have not posted in my United account. I had to repeat the process and call both Chase/United and have United extend my hold explain the situation and I was able to extend my hold on my award ticket until 4/29.for another 72 hours.
This is extremely frustrating since I have an international ticket on hold with United and I have absolutely no idea when my UR points will hit my account! I could cancel my UR transaction but that would take another 7-10 days and I have no idea how much longer I can hold the award travel for. I'm flying with Lufthansa, and it might be harder to hold an award for United. Can anyone help me with this issue????
Apr 30, 2013, 12:15 pm
#28
Join Date: Feb 2013
Posts: 8
I called them and was told they will escalate the issue to marketing department. They said it will take 7-10 business days. I do not understand why the points just disappeared. Can you still cancel the transaction and get the points back to the UR account?
I've had the same issue with my Chase UR points to United! My boyfriend and I are traveling to Europe this summer and are flying with Lufthansa. We put our tickets on hold with United in order to transfer UR to our accounts.
On 4/22, I requested a 4K point transfer to my boyfriend's United MileagePlus account to top off his account (we live together so that falls under "domestic partnership"). The transfer went through immediately.
On 4/23, I requested a trasnfer of 38K UR to my United MileagePlus account, but the points didn't go through. The next day, I called Chase to tell them the issue and they told me to wait 72 hours. By that time, my boyfriend had to ticket his award since the deadline was able to expire. I called United and asked them to extend my award. They were able to extend for another 72 hours but that "it would be final".
On 4/26, I called Chase back again to let them know of the issue. They told me that the transfer went through but they would "escalate the issue internally" and I would hear a response within 7-10 business days. I asked that the Chase representative call United with me on the line so they would look into the issue together. With Chase on the line, United was able to extend my award hold for another 72 hours.
Today, 4/29, 6 days after my initial transfer request, the points still have not posted in my United account. I had to repeat the process and call both Chase/United and have United extend my hold explain the situation and I was able to extend my hold on my award ticket until 4/29.for another 72 hours.
This is extremely frustrating since I have an international ticket on hold with United and I have absolutely no idea when my UR points will hit my account! I could cancel my UR transaction but that would take another 7-10 days and I have no idea how much longer I can hold the award travel for. I'm flying with Lufthansa, and it might be harder to hold an award for United. Can anyone help me with this issue????
On 4/22, I requested a 4K point transfer to my boyfriend's United MileagePlus account to top off his account (we live together so that falls under "domestic partnership"). The transfer went through immediately.
On 4/23, I requested a trasnfer of 38K UR to my United MileagePlus account, but the points didn't go through. The next day, I called Chase to tell them the issue and they told me to wait 72 hours. By that time, my boyfriend had to ticket his award since the deadline was able to expire. I called United and asked them to extend my award. They were able to extend for another 72 hours but that "it would be final".
On 4/26, I called Chase back again to let them know of the issue. They told me that the transfer went through but they would "escalate the issue internally" and I would hear a response within 7-10 business days. I asked that the Chase representative call United with me on the line so they would look into the issue together. With Chase on the line, United was able to extend my award hold for another 72 hours.
Today, 4/29, 6 days after my initial transfer request, the points still have not posted in my United account. I had to repeat the process and call both Chase/United and have United extend my hold explain the situation and I was able to extend my hold on my award ticket until 4/29.for another 72 hours.
This is extremely frustrating since I have an international ticket on hold with United and I have absolutely no idea when my UR points will hit my account! I could cancel my UR transaction but that would take another 7-10 days and I have no idea how much longer I can hold the award travel for. I'm flying with Lufthansa, and it might be harder to hold an award for United. Can anyone help me with this issue????
Apr 30, 2013, 1:25 pm
#29
Join Date: Feb 2013
Posts: 8
The frequent flyer # is correct.
I'm sure that the OP has automatically been logged out of his account since it's been a few days, so if he didn't see them when he logged in again then it's not there, so no, it sounds like there is some other problem. Maybe he mistakenly put in a wrong digit for his frequent flyer number. Certainly needs a follow up with Chase.
Apr 30, 2013, 1:32 pm
#30
Join Date: Apr 2013
Posts: 3
Update: Hallelujah! This morning 4/30, exactly one week after I requested a 38K UR transfer to United, the points hit my United account!
Last week, I asked if I could cancel the 38K transaction and the Chase representative said they could cancel but it could take up to 7-10 business days for the 38K to be credited back to my UR account. I didn't want to risk having the second transaction stalled again, so I didn't bother canceling the transaction.
Last week, I asked if I could cancel the 38K transaction and the Chase representative said they could cancel but it could take up to 7-10 business days for the 38K to be credited back to my UR account. I didn't want to risk having the second transaction stalled again, so I didn't bother canceling the transaction.