Jan 14, 2014, 12:22 pm
Last edit by: StartinSanDiego
Moderator Note: This thread is now closed. Some Chase cards offer Priority Pass membership as a cardholder benefit. Please see this thread: http://www.flyertalk.com/forum/chase-ultimate-rewards/1790925-chase-priority-pass-memberships-sapphire-reserve-jpm-reserve-ritz.html
In the past, to request a LoungeClub membership, you could go to this site, enter the code CHASEINK, and complete the form:
https://www.loungeprogramenroll.com/inkcard/
But, as of April 30, 2015 this message appears:
We are no longer accepting new LOUNGE CLUB enrollments from Ink® from Chase Cardmembers. If you are currently enrolled you may continue to use your membership until the expiration date printed on your LOUNGE CLUB card. If you have any questions please call the phone number on the back of your Ink from Chase business card.
The same is true for Fairmont cardholders.
"We are no longer accepting new LOUNGE CLUB enrollments from Fairmont from Chase Cardmembers." In the past, to request a LoungeClub membership, you could go to this site, enter the code FAIRMONT, and complete the form: https://www.loungeprogramenroll.com/fairmont/
__________________________________________________ ___________________________
You get 2 free visits with this program. If you bring a guest, it usually counts as two visits. Additional visits are $27. You don't get more visits by paying your annual fee; you'll need to get a new Lounge Club card issued. In theory, this is automatic. If you forget whether you've used your free visits, call 866-263-4292 and ask.
In the past, to request a LoungeClub membership, you could go to this site, enter the code CHASEINK, and complete the form:
https://www.loungeprogramenroll.com/inkcard/
But, as of April 30, 2015 this message appears:
We are no longer accepting new LOUNGE CLUB enrollments from Ink® from Chase Cardmembers. If you are currently enrolled you may continue to use your membership until the expiration date printed on your LOUNGE CLUB card. If you have any questions please call the phone number on the back of your Ink from Chase business card.
The same is true for Fairmont cardholders.
"We are no longer accepting new LOUNGE CLUB enrollments from Fairmont from Chase Cardmembers." In the past, to request a LoungeClub membership, you could go to this site, enter the code FAIRMONT, and complete the form: https://www.loungeprogramenroll.com/fairmont/
__________________________________________________ ___________________________
You get 2 free visits with this program. If you bring a guest, it usually counts as two visits. Additional visits are $27. You don't get more visits by paying your annual fee; you'll need to get a new Lounge Club card issued. In theory, this is automatic. If you forget whether you've used your free visits, call 866-263-4292 and ask.
Lounge Club membership from Chase credit cards
Aug 7, 2013, 5:58 am
#61
Join Date: Jun 2012
Programs: AA EXP, Hyatt Globalist, *A Silver
Posts: 4,896
How long did it take for you guys to get your LC card? I applied?asked? for mine a month ago when I got my Ink Bold, but still have not received it.
Aug 7, 2013, 3:39 pm
#63
Join Date: Mar 2010
Posts: 1,173
re
I cancelled my Ritz card two weeks ago after I received the 2nd year loungeclub card. I have not used it, but called loungeclub today and was told the card is still active. Technically, loungeclub membership should deactivate when the credit card is cancelled, but now I wonder if I can still use it. I can try next week but I don't want to get charged for the visit later...
The deal with RC and lounge club was you got 2 people in free every time you used it...so there was no per use charge to go back to the card. Even so with the card cancelled how would they collect? If they check to make sure your RC is currently in good standing and find out it's closed then I could see them cancelling your loungecard or deny you access, but if they let you in because RC forgot to call them and cancel it, I don't think they could do much to you after the fact.
Aug 7, 2013, 10:03 pm
#64
Join Date: Feb 2009
Posts: 129
post back if you try it....I am in the same boat. We cancelled RC card and then a few weeks later they sent us a new lounge club card with 2014 exp.
The deal with RC and lounge club was you got 2 people in free every time you used it...so there was no per use charge to go back to the card. Even so with the card cancelled how would they collect? If they check to make sure your RC is currently in good standing and find out it's closed then I could see them cancelling your loungecard or deny you access, but if they let you in because RC forgot to call them and cancel it, I don't think they could do much to you after the fact.
The deal with RC and lounge club was you got 2 people in free every time you used it...so there was no per use charge to go back to the card. Even so with the card cancelled how would they collect? If they check to make sure your RC is currently in good standing and find out it's closed then I could see them cancelling your loungecard or deny you access, but if they let you in because RC forgot to call them and cancel it, I don't think they could do much to you after the fact.
Aug 9, 2013, 12:38 pm
#65
Join Date: Mar 2010
Posts: 1,173
thanks
I hear that certain people are getting first year waived offers on the RC card again....I would love to get it in my name with no annual fee.....very good benefits!!
Aug 10, 2013, 9:58 am
#66
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Intermountain West
Programs: Too many to list
Posts: 12,079
I enrolled my 2nd Ink card 16-17 days ago & still haven't received anything. They said to wait 10-14 for the packet to arrive. Anyone have a recent experience on how long it takes to get the new card?
Aug 10, 2013, 4:26 pm
#67
Join Date: Feb 2011
Posts: 849
we signed up july 16 and july 28 and haven't received our cards yet. it will be touching on 4 weeks for the first card soon. hopefully it'll be here when it hits week 5. i'll post an update on how long it actually took once i receive them. i guess i won't be able to use them during my upcoming trip =(
i also tried calling them to find out the status and no one ever picks up. i've had hold times at 30 minutes + on various days/weekends/business hours/evenings and no one ever answers. i was told by the customer service rep at lounge club that they can no longer give us any card info and they gave me a chase number to call for card info.
i also tried calling them to find out the status and no one ever picks up. i've had hold times at 30 minutes + on various days/weekends/business hours/evenings and no one ever answers. i was told by the customer service rep at lounge club that they can no longer give us any card info and they gave me a chase number to call for card info.
Aug 10, 2013, 6:21 pm
#68
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Intermountain West
Programs: Too many to list
Posts: 12,079
we signed up july 16 and july 28 and haven't received our cards yet. it will be touching on 4 weeks for the first card soon. hopefully it'll be here when it hits week 5. i'll post an update on how long it actually took once i receive them. i guess i won't be able to use them during my upcoming trip =(
i also tried calling them to find out the status and no one ever picks up. i've had hold times at 30 minutes + on various days/weekends/business hours/evenings and no one ever answers. i was told by the customer service rep at lounge club that they can no longer give us any card info and they gave me a chase number to call for card info.
i also tried calling them to find out the status and no one ever picks up. i've had hold times at 30 minutes + on various days/weekends/business hours/evenings and no one ever answers. i was told by the customer service rep at lounge club that they can no longer give us any card info and they gave me a chase number to call for card info.
Aug 10, 2013, 6:48 pm
#69
Join Date: Feb 2011
Posts: 849
it was a US number that the US lounge club customer rep gave me. i don't have it on my caller id anymore sorry =(. i got mad after calling so many times and nothing. you can call the us lounge club number and they will give it to you though.
let me know if you have any luck!
let me know if you have any luck!
Aug 10, 2013, 7:03 pm
#70
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Intermountain West
Programs: Too many to list
Posts: 12,079
This is the info from their site:
UK (London)
Tel: UK +44 (0)20 8827 0089
email: [email protected]
USA (Dallas)
Tel: Toll-Free in US / CANADA / MEXICO:
877-458-2822
Tel: Elsewhere: +1-469-467-1747
I think I dialed the 1-877 # and was surprised that the rep. had a strong British accent. You might try the email address above.
UK (London)
Tel: UK +44 (0)20 8827 0089
email: [email protected]
USA (Dallas)
Tel: Toll-Free in US / CANADA / MEXICO:
877-458-2822
Tel: Elsewhere: +1-469-467-1747
I think I dialed the 1-877 # and was surprised that the rep. had a strong British accent. You might try the email address above.
Aug 10, 2013, 7:15 pm
#71
Join Date: Feb 2011
Posts: 849
This is the info from their site:
UK (London)
Tel: UK +44 (0)20 8827 0089
email: [email protected]
USA (Dallas)
Tel: Toll-Free in US / CANADA / MEXICO:
877-458-2822
Tel: Elsewhere: +1-469-467-1747
I think I dialed the 1-877 # and was surprised that the rep. had a strong British accent. You might try the email address above.
UK (London)
Tel: UK +44 (0)20 8827 0089
email: [email protected]
USA (Dallas)
Tel: Toll-Free in US / CANADA / MEXICO:
877-458-2822
Tel: Elsewhere: +1-469-467-1747
I think I dialed the 1-877 # and was surprised that the rep. had a strong British accent. You might try the email address above.
hope this helps!
Aug 11, 2013, 10:44 pm
#72
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Intermountain West
Programs: Too many to list
Posts: 12,079
that's the US number i called, but when the rep asked me how i joined the lounge club and i told them via my ink bold card, they said i have to call chase directly. they gave me a chase lounge club specific number that is different from the above number. they said chase changed their policy and they can no longer discuss with us hence the need to call the chase number.
hope this helps!
hope this helps!
Aug 12, 2013, 1:15 pm
#73
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Intermountain West
Programs: Too many to list
Posts: 12,079
I called Chase today on another issue and when I was done the CSR got a lady from the Lounge Club on the line. She looked up my acct. and said that my packet was set to mail out today, from VA. She also said that if anyone else was having a problem they could call her at 1-866-263-4292 and ask for Susan. Hope this helps.
Aug 12, 2013, 3:09 pm
#74
Join Date: Feb 2011
Posts: 849
I called Chase today on another issue and when I was done the CSR got a lady from the Lounge Club on the line. She looked up my acct. and said that my packet was set to mail out today, from VA. She also said that if anyone else was having a problem they could call her at 1-866-263-4292 and ask for Susan. Hope this helps.
susan just called me back and said the cards that we signed up for on july 16 and july 28 were both mailed aug 9. they mail out from virginia, but the return address is somewhere in upstate new york.hope this helps! :-:
update:
got my cards this week 8/22/13, applied july 16 and july 28. i applied july 28 and i received mine before my bf. important thing is that both are here. another thing to note is that my bf applied july 16 and his expires end of july while mine expires end of august.
Last edited by cruisingmickey; Aug 22, 2013 at 7:19 pm