Trouble swiping the Sapphire Preferred Card?
#1
Original Poster
Join Date: May 2010
Posts: 582
Trouble swiping the Sapphire Preferred Card?
Did anyone encounter any trouble swiping the Sapphire Preferred card?
I've encountered a parking meter and two different McDonalds store's card reader simply cannot read the card.
I and the cashier tried different ways and it's always card error.
The parking reader and the McDonalds are fine reading any of my other cards.
The Sapphire Preferred is also fine at someother places.
I gave Chase a call and their rep says due to the material of the card, some older card readers might have trouble reading the card.
So, I am wondering, did anyone encounter any trouble swiping the Sapphire Preferred card?
I've encountered a parking meter and two different McDonalds store's card reader simply cannot read the card.
I and the cashier tried different ways and it's always card error.
The parking reader and the McDonalds are fine reading any of my other cards.
The Sapphire Preferred is also fine at someother places.
I gave Chase a call and their rep says due to the material of the card, some older card readers might have trouble reading the card.
So, I am wondering, did anyone encounter any trouble swiping the Sapphire Preferred card?
#2
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,952
#3
Join Date: May 2011
Posts: 139
I've been having this issue for a while, but Chase never seemed to know anything about it when I contacted them. Train stations, gas pumps, Home Depot are all places that the card hasn't been readable recently. Does this mean that Chase will have to redo the design of the card? I personally would give up the unique weight and feel to have something that works all the time.
#4
Join Date: Feb 2003
Posts: 8,135
OP, it might help to clarify whether you have the new funky card (metal with no embossing in plastic sheath) or a standard plastic card w/embossed numbers. My SP, issued a year ago, is the latter and has had no swipe failures. As cool as the new card looks, I'm glad I never bothered to ask Chase to send me a new one.
#5
Original Poster
Join Date: May 2010
Posts: 582
I've been having this issue for a while, but Chase never seemed to know anything about it when I contacted them. Train stations, gas pumps, Home Depot are all places that the card hasn't been readable recently. Does this mean that Chase will have to redo the design of the card? I personally would give up the unique weight and feel to have something that works all the time.
The Chase rep says it could be because of old card readers, but the card readers at McDonalds are NFC enabled with PayPass, Paywave and Express Pay support, I doubt they are old.
--
Update:
Just found this:
http://www.flyertalk.com/forum/ameri...centurion.html
Looks like AMEX Centurion holders encounter similar issues.
Last edited by Ragnarok; Dec 20, 2011 at 1:02 pm
#6
Join Date: Jun 1999
Location: NYC/LA
Programs: DL Plat, AA Plat Pro, Marriott Titanium, IHG Diamond Amb
Posts: 7,478
I've had the metal Sapphire Preferred for a few months now and never had any problems. However, I was issued a replacement card (also of the newer metal design) last week due to my number being skimmed, and now the card will not swipe at some of the same establishments I never had problems with before. One in particular is a fairly new chain location, so I doubt they are using older card readers.
#9
Join Date: Oct 2003
Location: Traveling the World
Posts: 6,072
Manual entry
What if I was at the parking garage and all I had was my Credit Card? I could tell them I was not prepared with cash. They say we do not accept the Black Amex Card. Then I would ask the agent to enter it manually which can be done. Duh it doesn't take a rocket scientist to enter it manually.
Last edited by mia; Jan 1, 2012 at 7:06 pm Reason: Prune quotation
#11
Join Date: Aug 2011
Location: SDF
Programs: DL DM, Amex Plat, DL Amex Res, HHonors Gold, Choice Diamond, Hertz 5 Star
Posts: 67
Nope, no problems with mine. I've had a lot of wait staff tell me "oh, this card is heavy" but never a problem swiping it. For some reason, my Amex Plat doesn't do well with the card reader on DL flights when I buy food/drinks. Sometimes they have to swipe it several times before it reads.
#12
Original Poster
Join Date: May 2010
Posts: 582
I am now able to swipe it at McDonalds card readers now.
I got it working by swiping slower.
Haven't have the chance to try a parking meter though.
As for gas stations, I have a better card to use for gas, so I haven't try it also.
No problem at any other POS machines so far.
I got it working by swiping slower.
Haven't have the chance to try a parking meter though.
As for gas stations, I have a better card to use for gas, so I haven't try it also.
No problem at any other POS machines so far.
#13
Join Date: Oct 2006
Location: Okinawa
Posts: 2,610
This card simply doesn't work in numerous Japanese POS machines and notably will not work in any NEXCO expressway payment boxes. I thought it was because the card was metal, if you ask Chase will send you a completely lame, standard, plastic, embossed version of the card. Problem is it still has something goofy with the magnetic strip and while I have not had any problems with it since ditching the metal version in Japanese PoS machines, the plastic version still refuses to work on the expressway. I'm loosing out on thousands of x2 points for travel in tolls each month thanks to this thing not working. I asked that a trouble ticket be submitted, but I was probably ignored. My Chase UA and Hyatt cards all work fine and they have a more traditional magnetic strip.
I went through 3 metal cards before I switched to the plastic. Each would work in all machines and then slowly stop working until they wouldn't work in any Japanese infox/etc POS machines. So frustrating. Even worse is that since Japanese people almost never use credit cards no one knows how and/or is unauthorized to manually enter a credit card number. I literally met the first Japanese person in my entire life on a recent hotel stay that knew how to manually enter a card, but it still didn't work.
I went through 3 metal cards before I switched to the plastic. Each would work in all machines and then slowly stop working until they wouldn't work in any Japanese infox/etc POS machines. So frustrating. Even worse is that since Japanese people almost never use credit cards no one knows how and/or is unauthorized to manually enter a credit card number. I literally met the first Japanese person in my entire life on a recent hotel stay that knew how to manually enter a card, but it still didn't work.
#15
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Chicagoland, IL, USA
Programs: WN CP, Hilton Diamond
Posts: 14,173
I have had a few trouble swipes with the Sapphire. They have to enter numbers manually.
And OP, there is a beer named after you:
http://www.ratebeer.com/beer/three-f...gnarok/142709/
And OP, there is a beer named after you:
http://www.ratebeer.com/beer/three-f...gnarok/142709/