Chase Explorer card rejected at Macys.com
#1
Original Poster
Join Date: Apr 2008
Location: RDU
Posts: 5,214
Chase Explorer card rejected at Macys.com
My card was rejected at Macys.com because it has an unusual card security code, a repeating number. The website didn't recognize it as a valid code. Has anyone run into this? I have called my credit card company when I got the card and they insisted that this wouldn't be a problem.
Last edited by zitsky; Feb 13, 2016 at 12:56 pm
#2
FlyerTalk Evangelist
Join Date: Aug 2009
Location: ZOA, SFO, HKG
Programs: UA 1K 0.9MM, Marriott Gold, HHonors Gold, Hertz PC, SBux Gold, TSA Pre✓
Posts: 13,811
Ask Chase again and see if you have a declined transaction from Macy's.
If so, it is a Chase issue. Otherwise, Macy's.
You have to isolate who caused the problem first.
If so, it is a Chase issue. Otherwise, Macy's.
You have to isolate who caused the problem first.
#3
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,733
My card was rejected at Macys.com because it has an unusual card security code, a repeating number. The website didn't recognize it as a valid code. Has anyone run into this? I have called my credit card company when I got the card and they insisted that this wouldn't be a problem.
#4
Original Poster
Join Date: Apr 2008
Location: RDU
Posts: 5,214
To clarify, card was rejected because of security code before transaction was processed. So no denied transaction. I was mostly curious if this happened to anyone else. I did ask for a new card with same number and new card had same code. I will call both Macy's and Chase.
#5
A FlyerTalk Posting Legend; Moderator: American Express, Capital One, Citi, Chase, Credit Card Programs, Diners Club, Signatures
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,940
#6
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,733
To clarify, card was rejected because of security code before transaction was processed. So no denied transaction. I was mostly curious if this happened to anyone else. I did ask for a new card with same number and new card had same code. I will call both Macy's and Chase.
Macy is not going to modify its online shopping security check because some users could not use their cards. That is almost a given.
I were you I would get a new card number instead. You would not lose your card history. You would have some works to do if you have the old card number tied to some auto pay then you need to update those. But you would most likely not have the similar issue again.
#7
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,733
#8
Original Poster
Join Date: Apr 2008
Location: RDU
Posts: 5,214
Why? Since it most likely is the same 3 digits security code is causing issues on some shopping sites during security verification process, why would you want the same thing again?
Macy is not going to modify its online shopping security check because some users could not use their cards. That is almost a given.
I were you I would get a new card number instead. You would not lose your card history. You would have some works to do if you have the old card number tied to some auto pay then you need to update those. But you would most likely not have the similar issue again.
Macy is not going to modify its online shopping security check because some users could not use their cards. That is almost a given.
I were you I would get a new card number instead. You would not lose your card history. You would have some works to do if you have the old card number tied to some auto pay then you need to update those. But you would most likely not have the similar issue again.
Edit: I've sent feedback through their website and asked them to contact me. Let's see what happens.
#9
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,733
A different card number would NOT have the identical cvc. I would take the "risk" that in a very unlikely, unfortunate event that the new card number would have the identical cvc again. To me a new card number is the logical, sensible approach. It eliminate the seeming source of the problem of your current card does not work on Macy's site. But if you want a 100% guarantee then as you say yourself, not even the card issuer can promise you that
Good luck on the answer Macy would provide. Most likely tell you to contact your card issue to see if your card is being blocked. You know full well your card is not blocked but the identical 3 numeric values of the cvc could be the culprit.
#10
A FlyerTalk Posting Legend; Moderator: American Express, Capital One, Citi, Chase, Credit Card Programs, Diners Club, Signatures
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,940
The cvc is calculated using your card account number, expiration date and an encryption key. Reissuing the card with a new account number or expiration date or both is extremely unlikely to generate the same code.