This doesn't make much sense. What fraud would there be? People are begging for more points with sad stories and Chase is agreeing to give it to them.
I thank you for reporting what you were told, but I wonder if this is the case of a CSR blabbing and speculating (which they sometimes do).
Figured this deal would dry up pretty quick when the numbers of identical email request started mounting up.
But I agree, the only way this could be called fraud is if someone tried to claim they actually received the said offer when they didn't. Otherwise, like you say, it's just a case of Chase giving someone an extra 50,000 miles because someone sent a message to them saying that "someone else got this offer so give it to me too."
Just a case of Chase CR's being very nice or very careless.
For those that did already received the extra 50,000 points it sounds like you may want to make a quick transfer just to be safe.
__________________ Two roads diverged in a wood, and I - I took the one less traveled by,
And that has made all the difference - Robert Frost
Figured this deal would dry up pretty quick when the numbers of identical email request started mounting up.
But I agree, the only way this could be called fraud is if someone tried to claim they actually received the said offer when they didn't. Otherwise, like you say, it's just a case of Chase giving someone an extra 50,000 miles because someone sent a message to them saying that "someone else got this offer so give it to me too."
Just a case of Chase CR's being very nice or very careless.
For those that did already received the extra 50,000 points it sounds like you may want to make a quick transfer just to be safe.
I'm not sure a quick transfer would solve the problem for most people as they have yet to receive the original 50K promised with the account. I would hope that Chase would not do that, but if they decided that was the only 50K that would be given than everyone would be SOL. However, I agree that it isn't fraud unless you said you were given a code that you weren't. What a huge fiasco if they didn't honor it for those who already were promised it IN WRITING! Sorry for those who didn't get in on it and hope they continue to do the right thing for those who did.
Also, assuming that I keep my freedom card and get the sapphire card, is there a way to combine the reward points from both programs?
It looks that way. When my new Sapphire shows up and I go to Ultimate Reward from the Sapphire side, I can see Freedom is also listed under the option of transfer points. So yes, I would venture to say you can transfer pts from Freedom to Sapphire's UR program which has a lot more options to redeem.
I'm not sure a quick transfer would solve the problem for most people as they have yet to receive the original 50K promised with the account. I would hope that Chase would not do that, but if they decided that was the only 50K that would be given than everyone would be SOL. However, I agree that it isn't fraud unless you said you were given a code that you weren't. What a huge fiasco if they didn't honor it for those who already were promised it IN WRITING! Sorry for those who didn't get in on it and hope they continue to do the right thing for those who did.
Yeah, I would think they'd just cut their losses and allow all the extra bonuses they've already given to stand. After all, it was their choice. No fraud to see here. I'm sure they figure taking back the promised points wouldn't be worth the price they'd pay in lost customers, appearing very unprofessional and just looking bad all around.
__________________ Two roads diverged in a wood, and I - I took the one less traveled by,
And that has made all the difference - Robert Frost
Let's see. Chase decides to do a targeted promo for extra miles off a promo generally distributed. Targeted means not everybody. Then everybody who hangs out here, who knows they weren't targeted for this promo, decides to call Chase because they've been told that, naturally, any credit card company will "bump the bonus," without regard for the fact that points cost some money. CSRs overwhelmed with calls make promises they're not empowered to keep. The folks who know they weren't supposed to get the bonus now want to complain that they're not getting the "bump."
Welcome to 21st Century financial tactics.
As one of my economics professors used to say, "There's no such thing as a free lunch."
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If they take back the extra 50K they will be eating their words which they wrote to many people.
"I feel that every relationship is based on mutual trust
and support, including one between a bank and a customer.
As a gesture of commitment to you, I have added additional
50,000 points to the rewards balance on your account.
This adjustment will reflect on your next statement."
Come now, the odds of Chase rescinding the original offer of 50k for $3,000 is slim to slimmer. It would be a marketing meltdown... a corporate catastrophe... a promotional poison... ok ok, I'm done with the consonance...
Come now, the odds of Chase rescinding the original offer of 50k for $3,000 is slim to slimmer. It would be a marketing meltdown... a corporate catastrophe... a promotional poison... ok ok, I'm done with the consonance...
Anyway, let's not twist our britches... (yet).
I don't think anyone said they would rescind on the original offer. What one CSR said was they were going to rescind on their agreeing to match the additional 50K (total 100K).
To the poster who said we all knew we weren't supposed to get it - I don't think most pretended they were "supposed" to get it, they just asked if they could have it. Big difference in my book.
I just received a secure message from Chase denying my request for extra 50K. Here is the reply from them:
-------------------------
Dear XXX,
I have reviewed your email and wish to address your
concerns regarding receiving 100,000 points on applying
for a new Sapphire Preferred account with Chase.
Please note that the offer was an acquisition test offer
only and was sent to a select customers through direct
mail. Regretfully, this is a non transferable offer. If
you were sent an invitation for this offer, I kindly
request you to reply to this email with the offer code and
the invitation number, and either myself or one of my
colleagues will be happy to assist you.
I sincerely apologize, I am unable to meet your
expectations in this matter. Nothing would have pleased me
more than to provide the resolution you are seeking. If
you have any further questions, please reply using the
Secure Message Center.
Thank you,
E-mail Customer Service Advisor
1-800-436-7927
Account is owned by Chase Bank USA, N.A. and may be
serviced by its affiliates.
------------------------
My spouse got the extra 50K and I didn't. I was wondering if someone had rejection before and what kind of reply did you send them? Thanks.
The folks who know they weren't supposed to get the bonus now want to complain that they're not getting the "bump."
Welcome to 21st Century financial tactics.
As one of my economics professors used to say, "There's no such thing as a free lunch."
But the fact is, Chase could easily have said "no." But for many, they said "yes." No gun to their head. No trickery. No fraud. The complaints are, or will be if Chase doesn't follow through, Chase went back on their word which was freely given under no duress. I don't think many of us would feel put out about an initial denial of this deal. It's just the saying "sure, you've got it!" and then turning around and saying "sorry, I didn't mean that" that would be a little annoying.
(On the other hand, I do understand where you're coming from. It's a bit hard to be sympathetic to one who is indignant about not getting a bonus they technically shouldn't have gotten in the first place. )
__________________ Two roads diverged in a wood, and I - I took the one less traveled by,
And that has made all the difference - Robert Frost
I don't think anyone said they would rescind on the original offer. What one CSR said was they were going to rescind on their agreeing to match the additional 50K (total 100K).
To the poster who said we all knew we weren't supposed to get it - I don't think most pretended they were "supposed" to get it, they just asked if they could have it. Big difference in my book.
Agree on both counts. And to the poster who hints others requesting the match being fraudulent... That is way out of line assumption.
I just received a secure message from Chase denying my request for extra 50K. Here is the reply from them:
-------------------------
Dear XXX,
I have reviewed your email and wish to address your
concerns regarding receiving 100,000 points on applying
for a new Sapphire Preferred account with Chase.
Please note that the offer was an acquisition test offer
only and was sent to a select customers through direct
mail. Regretfully, this is a non transferable offer. If
you were sent an invitation for this offer, I kindly
request you to reply to this email with the offer code and
the invitation number, and either myself or one of my
colleagues will be happy to assist you.
I sincerely apologize, I am unable to meet your
expectations in this matter. Nothing would have pleased me
more than to provide the resolution you are seeking. If
you have any further questions, please reply using the
Secure Message Center.
Thank you,
E-mail Customer Service Advisor
1-800-436-7927
Account is owned by Chase Bank USA, N.A. and may be
serviced by its affiliates.
------------------------
I think we've all gotten the message:
Stick a fork in it. This brief scam/deal is done.
On to the next one...
__________________ Two roads diverged in a wood, and I - I took the one less traveled by,
And that has made all the difference - Robert Frost
