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Old Apr 11, 14, 9:44 am   -   Wikipost
FlyerTalk Forums Thread Wiki: Chase retention bonus or fee waiver reports [All cards]
Please read: this is a community-maintained wiki post containing the most important information from this thread.
 
Last edit by: lazard

Current retention offers (specify the date, the card, the offer, how long you had the card and yearly spend)

Sapphire Preferred
7/2013 - 2500 points, see here
11/2013 - no offers given from multiple calls. $50k+ in annual spend.
2/2014 - no offers given. $100k+ in annual spend!!
3/6/14 - no offers given. Just $3K in spend. Closed it.
3/19/2014 - no offers given. Had card 13 months, $20k spend.
3/30/2014 - no offers given. Had card 16 months, $70+k annual spend.

Sapphire

Hyatt
12/2/2013 - Offered 5,000 points to keep the account. Card has been opened for 2 years. Spent over $40k in 2013.
4/4/2014 - Offered 5,000 points. Spent $4K last year.

12/2013 - No offer other than already currently active targeted promo (5k bonus for $3k spend)

British Airways
6/2013 - AF due 6/15. <$1k spend in previous year. First 2 calls in April and early May: no offers. 3rd call yesterday resulted in 5k Avios offer, but only after CSR realized I intended to close.
8/5/2013 - Offered 9,000 bonus Avios after spending $1,500 in the next 3 months. Which makes for a total of 10,875 points or 7.25 points per dollar. Definitely worth it.
2/2014 - Ditto 9k offer above. Kept it.
4/2014 - 1yr 10mo active, called before AF hit, <1k in last 12mo, No offers given except to xfer CL to other chase personal card and close this out.

United Select
3/23/14 - No retention offers given despite calling multiple times. Downgraded instead to no annual fee United card (1 mile per $2). Had the card for 4 years, $5K spend in past year.

United Explorer

Aug. 18/2013 - 12K spend in year 1. Offered $150 statement credit. Grabbed it!

08/15/2013 - Heading into year 3 (received statement credit last year). Only offers were 5K miles or 2 club passes. Spent around $20k.

06/27/2013 - <$1k spend in 11 months, offered $100 statement credit (mentioned that the new forex waiver sounds great, but haven't seen value to offset the annual fee and would love to try it another year but have too many cards with fees)

06/07/2013 - Spend about $5k in a year. First anniversary.Offered 5k miles or $100 credit. Took the credit.

05/07 - /2013 Spent $5k in the first year. Offered 10k miles or $95 credit to offset the annual fee. Took the miles.

05/2013 - CSR said "no" so asked for the Retention Dept. That rep. offered 10K miles or $100. I took the 10K miles. Not much spend over the last 9 months.

09/14/2013 - Offer 15k miles, only spending card for the year Link

9/16/2013 - Offer 15k miles or $150 credit. Spending on the card have been $18k-20k.

9/17/2013 - Spent about $5k... offered 10k miles. took it

11/15/2013 - Spend about $5K, offered 2 club passes and nothing more. Moved CL, cancelled.

11/2013- spent just over $25k, offered $150 or 15k miles

11/2013 - spent $50k+, offered 1k miles. Declined and will call back to cancel.

12/2013 - second renewal (15k retention first time around) - offered two additional lounge passes

1/2014 - less than $5K spend. offered $100 statement credit

1/10/2014 - Spent $25k last year. $150 statement credit. This is my 3rd Chase UA/CO card, normally cancel before 1st year but kept this year for PDQ waiver.

2/19/14 - 25k spend last year. Offered 10,000 miles. Didn't push for more, accepted 10k.

2/17/14 - Used very little last year, offered two extra United Club Passes. Ended up renewing card.

2/14/14 - spent about 45k on it last year. Before AF hit, called CSR and send secure message, no any bonus or any retention offer. Called today, offer 15k miles or $150 credit. Took the miles.

3/11/14 - $25K spend last year. Offered $100 statement credit (no miles option was given)
3/15/14 -5K spend. No offer during multiple calls. Was legacy CO MC. Moved CL and closed
4/2014 - ~3k spend, offered 2 more club passes - asked for other offers but none avail, called after AF hit

United Club
5/26/2013. Spend $2k in one month receive 10,000 RDMs. Yearly spend on card under $1k.
6/1/2013: Offered $150 statement credit. Yearly spend $20k.
8/5/2013: Offered 15,000 miles to keep the card.
8/19/2013: Spent $70k+ last year. Offered 15k miles or $100 credit. Tried to negotiate, wouldn't budge.
8/19/2013, United Club, end of first year, $150 statement credit, about $25K spend.

Presidential Plus
10/30/2013 - Annual spend $40,000. Offered $150 statement credit or 15,000 RDMs. Took the latter.

Southwest Airlines Plus
1/23/2014 - Sent secure message. 3000 points
4/4/2014 - 3000 points. Spent $3K last year.

Southwest Airlines Premier
12/9/2013 - Called twice. No offer. Cancelled. 3k Chase GC spend. Last year 3k points
8/5/13 3,000 pts
1/20/2014 - Cited Southwest devaluation. Offered nothing. Cancelled on the spot. $2.5k spend, mostly on CGCs
3/15/14 less than 5K spend. No offer. Moved CL and cancelled

AirTran

Marriott Premier
06/07/2013 - Spend about $1k in a year. First anniversary. Offered 5k after 15 purchases. Declined.
7/25/2013 - Spend <$1K. 3rd Anniversary. One call. No offer. Cancelled card.
Nov 3, $500 spend in last year.. no offer.. waiting for free night to post for cancel.

1/2014 - <$5K spend. 5K pts with 15 purchases in 90 days
4/9/2014 - 2nd year on card, spend last year was $9K, 2.5k @ Marriott, was offered an additional Cat 1-4 Certificate w/$1k spend, would expire in 6 months (which didn't line up for me). Tempted, but closed to avoid the AF.

Marriott Signature
10/4/2013 Very little activity on this card. One call, no offer. No attempt to persuade me to keep it. Moved credit line to another card and canceled.

Ritz

Priority club

Data point 11/2013: no offers given on multiple calls. $10k+ spend annually.

Fairmont

Ink Bold
6/3/2013. Had card for exactly 1 year and fee just hit last night. First offer spend 5k in 3 months get 10k UR; declined, second offer credit annual fee entirely. Accepted annual fee credit. Spending was mostly only in 5x categories. Total spend was about 14k for the year.
June 2013: Offered 10k points with $0 spend and accepted. Spent ~90k during the year.
12/2/2013 - Offered $95 statement credit, asked for points instead. Open one year maybe $20,000 spend.
1/30/2014 Offered $95 statement credit to offset annual fee. Accepted.
2/19/2014. Called to Cancel. Offered what a few other Ink Plus folks weer offered. 10k points for $5k spend in 3 months.
2/16/2014. First offer: 5000 points for spending $5K in 5m. I declined. There are better things to do with $5K in spending. Called back a couple of weeks later. After reviewing spending on the account (maybe $6K for the year) CR offered statement credit of $95. Accepted.
03/26/2014: Offered $95 statement credit with no strings. ~$29k spend
4/11/2014: Called multiple times, every CSR offered to close account. >$50K spend.

Ink Plus
4/11/2014 - No offers. Card open one year, $15K+ spend, annual fee just came due.

12/2/2013 - Offered $95 statement credit, asked for points instead. Last year received 20,000. This year just a statement credit. $20,000 spend opened for 2 years.

8/16/2013 - Had card for 11 months, called and asked if they could waive annual fee due next month, offered 95 credit right away. I took it.

8/10/2013 - About 20K spend in year 1, in 5X categories. Offered $95 credit. Took it.

10/5/2013 - Offered $95 credit. Was told that was only offer available. Took it.

1/2014 - $5000 spend in 3 months, get 10K UR points. Took it.

2/7/2014 - $5000 spend in 3 months, get 10K UR points. Took it.

2/19/2014 - 1st year, spent 27K, most in bonus categories; over half in MS at office supply. Offered $95 statement credit to offset fee. Accepted.

2/8/2014 - $5000 spend in 3 months, get 10K UR points. Closed.

3/5/2014 - 1st year, spent 23K (most at bonus categories). Called when AF posted and offered $95 statement credit. Accepted.

3/13/2014: - 1st year. $5,000 spend in 3 months, 10,000 UR points. Accepted. No AF waived. Spent approx $20,000, about 75% of it on bonus categories.

Ink classic


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Old Apr 18, 12, 11:37 pm   #271
 
Join Date: Feb 2009
Posts: 486
Quote:
Originally Posted by jeelele View Post
So, I called this morning to seek retention offers for my Chase OnePass Plus (now, United Explorer) as the annual fee was already billed in the last statement that closed. I was surprised that the agent closed it promptly without any discussion or questions whatsoever! May be, the retentions group was closed being an early Sunday morning.

Anybody has had a similar experience with Chase?
Had the same experience when I called to close the account in february. Was equally surprised at the time. Thought it was because I had called during the weekend when retentions was likely closed?
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Old Apr 20, 12, 12:40 pm   #272
 
Join Date: Jun 2011
Location: San Diego, CA
Programs: Most of em! Hyatt Diamond. *wood/hilton gold, Really, we don't pay for enough flights to get status.
Posts: 351
Just called in to speak about potential cancellation 2 months in advance. 1st level csr said no one in retention available to talk, but could send a note over to marketing to request 10K avios. Marketing will review my account and let me know if I actually will get them! Weird.
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Old Apr 20, 12, 7:14 pm   #273
 
Join Date: Dec 2010
Posts: 848
Quote:
Originally Posted by factory81 View Post
Citi AA Visa
Sorry, meant Continental OnePass haha
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Old Apr 21, 12, 12:28 pm   #274
 
Join Date: Dec 2010
Posts: 848
I still am curious how fast other retention offers have posted? Phone op said it would hit pretty quickly, and it has been about...2 weeks almost now?

I was thinking the miles may just show up on my next credit card statement closing on the first.
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Old Apr 23, 12, 1:19 pm   #275
 
Join Date: Aug 2011
Posts: 272
Quote:
Originally Posted by jeelele View Post
So, I called this morning to seek retention offers for my Chase OnePass Plus (now, United Explorer) as the annual fee was already billed in the last statement that closed. I was surprised that the agent closed it promptly without any discussion or questions whatsoever! May be, the retentions group was closed being an early Sunday morning.

Anybody has had a similar experience with Chase?
I called to cancel my BA Visa just before the annual fee renewal came up. No retention offers made, despite the fact that I had charged over $50k in the first year. I had called them on a Saturday.
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Old Apr 23, 12, 5:04 pm   #276
 
Join Date: Oct 2010
Location: Chicago, IL
Posts: 171
Just called and spoke with retention rep for any offer for Chase onepass. I spent over 30K last yr and they only had 2 offers. $50 off annual fee or spend $1,000 in the next 30 days and get 5,000 miles bonus.
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Old Apr 26, 12, 8:06 am   #277
 
Join Date: Feb 2003
Location: DCA
Programs: SPG Gold, UA Epsilon-Minus Semi-Moron, Hyatt Plat, Priority Club Plat
Posts: 3,691
Quote:
Originally Posted by Long Islander View Post
I called to cancel my BA Visa just before the annual fee renewal came up. No retention offers made, despite the fact that I had charged over $50k in the first year. I had called them on a Saturday.
Were you even transfered to a retention specialist? We try to call on weekdays, as that maximizes the chances of getting someone beyond a line CSR (who might just close the account right away). Just yesterday, my DW called re her BA Visa; even though we hadn't put much spend on the card beyond the minimum to earn the bonus, Chase offered (and she took) 5000 miles.
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Old Apr 27, 12, 1:54 pm   #278
 
Join Date: Aug 2011
Posts: 272
Quote:
Originally Posted by beltway View Post
Were you even transfered to a retention specialist? We try to call on weekdays, as that maximizes the chances of getting someone beyond a line CSR (who might just close the account right away). Just yesterday, my DW called re her BA Visa; even though we hadn't put much spend on the card beyond the minimum to earn the bonus, Chase offered (and she took) 5000 miles.
No, I wasn't even transferred to a retention specialist. Next time, we'll call on a weekday -- which will be in a month or so when my wife calls to close her Chase BA Visa (when the annual fee is up for renewal).
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Old Apr 30, 12, 10:13 am   #279
 
Join Date: Mar 2011
Posts: 23
Just called. Asked to speak to retentions. Transferred me. Gave speech about fee and having other cards with fees. Gave me 5000 miles. Wouldn't do anything else. Accepted and he said will post in 30 days

Last edited by bgallthat1; Apr 30, 12 at 10:36 am.. Reason: Fix
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Old May 2, 12, 3:31 pm   #280
 
Join Date: May 2012
Posts: 3
Annual fee posted at the beginning of the month on UA (former CO) MC, 3 days before card anniversary. Now, I have been using the card as my main card for the last 6 months, so that might make a difference, but after reading this thread I was a little discouraged.

Called (on a weekday) and spoke to first CSR. She didn't offer any bonuses, but did say I could use miles (ostensibly the opening bonus miles) and save the cash to pay for the cost of the annual fee at united.com/choices. Sure enough, there's a link there for "Redeem for annual fee reimbursement". She said it would be just north of 10,000 miles. I asked for a miles bonus to cover that - no dice.

I asked for a retention specialist. She said there's no such thing, but there's a closing dept (challenging me to seriously want to close the acct). I accepted the challenge. Next on the line comes a senior CS rep, who offers a $100 statement credit. I said yes and thanks. Just made $15!

9 minutes well spent.
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Old May 2, 12, 7:47 pm   #281
 
Join Date: Mar 2010
Location: ORD
Programs: SPG Gld,HH Gld,Marriott Gold,PC Plt, Hyatt Diamond
Posts: 1,005
just hit with the sapphire annual fee. Stories here about them canceling as soon as you request a "gift" to keep the account open? Do they give you time after closing to transfer UR points or should I transfer before talking to a "retention specialist"?
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Old May 3, 12, 7:58 am   #282
 
Join Date: Nov 2000
Location: Arlington, VA USA
Programs: SPG Gold, IHG Platinum, HHonors Gold
Posts: 481
Please remember, Sapphire is one of those cards which has real benefits that justify its annual fee. I cancelled my Gold Amex charge card in January which is in the same cateogry. When I called to cancel, the American Express rep told me how wonderful the card was. When I told her that's great but the departure of Continental as a MR partner made the card less valuable to me and I didn't use most of the other benefits she offered me a $50 statement credit towards the $150 annual fee which I declined and then she closed my account.

Your likely to have more luck getting a statement credit or bonus miles to offset the annual fee with cards like the BA card and the UA Explorer card. Sapphire because UR allows transfers to multiple programs is valuable and Chase knows that. Add to that the double points for travel and dining (the latter is very rare) Bottom line as you alluded to is be prepared to cancel the card if that's what you call threatening to do.

Quote:
Originally Posted by jmw2323 View Post
just hit with the sapphire annual fee.
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Old May 7, 12, 11:36 am   #283
 
Join Date: Oct 2011
Location: MKE
Programs: WN CP, Hilton Gold
Posts: 204
Chase Sapphire Preferred Waive Annual Fee 2nd Year?

I wanted to share my experience with the Chase Sapphire Preferred card and the annual fee after the 1st year.

I called today and said I wasn't sure I wanted to keep the card, since I hadn't maximized it's value with foreign travel. I told the CSR that my fee would be coming due on the next statement and asked if there were any incentives or spending requirements that could offset of waive the $95 fee. She promptly replied that the fee could not be waived, but I could downgrade if I wanted.

As a consolation, she posted 2,500 UR points to my account, but would not offer anything else.

I don't want to cancel my card, but I'm wondering if I seriously threatened to cancel the card if someone in the retention area would do better.

Anyone else have a similar or successful experience waiving the 2nd year annual fee?
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Old May 7, 12, 6:02 pm   #284
 
Join Date: May 2002
Location: St Louis, MO
Programs: AA L.T. PLT
Posts: 2,106
Chase Sapphire folks feel they have a card worth the $95. I haven't heard of anyone getting a waiver or credit. I think you were lucky to get the bonus points.
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Old May 9, 12, 12:17 am   #285
 
Join Date: Jun 2011
Location: San Diego, CA
Programs: Most of em! Hyatt Diamond. *wood/hilton gold, Really, we don't pay for enough flights to get status.
Posts: 351
Quote:
Originally Posted by econjon View Post
Just called in to speak about potential cancellation 2 months in advance. 1st level csr said no one in retention available to talk, but could send a note over to marketing to request 10K avios. Marketing will review my account and let me know if I actually will get them! Weird.
Just an update -- Got a letter today stating that they would not offer me 10K avios. Going to cancel.
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