Reservations not showing up on the CX site?
#1
Original Poster
Join Date: Sep 1999
Location: New York
Posts: 3,383
Reservations not showing up on the CX site?
Has anyone experienced this problem?
I have never had it but five of my 10 active reservations are not showing on the CX site....
CX web specialists told me they would fix it soon but it's been nearly a day since I reported it.
I have never had it but five of my 10 active reservations are not showing on the CX site....
CX web specialists told me they would fix it soon but it's been nearly a day since I reported it.
#2
FlyerTalk Evangelist
Join Date: May 2000
Location: Little dot in Asia
Programs: AA-EP, TK-*G, HL-DM, HY-GLO, MR-LTP
Posts: 25,924
No.
All my reservations. Paid or awards are showing up on the Personal Itineraries.
You have to make sure that your Asiamiles/MPC number is on the file though.
All my reservations. Paid or awards are showing up on the Personal Itineraries.
You have to make sure that your Asiamiles/MPC number is on the file though.
#4
Join Date: Jul 2001
Posts: 1,027
THe last two times when I made a reservation on the cx website, they didn't show under my "Personal Itineraries", only under the menu item "Retrieve your booking".
BOth times I wrote them about it, both times their answered came within 24 hours but clearly showed that they had no clue what I was talking about or didn't know why it was happening. Personal Itineraries is a MPC feature, Retrieve your booking is the normal reservation department, and obviously they are not talking to each other.
I have come to believe that CX has SERIOUS problems with their IT. I have observed some weird glitches that shouldn't happen on a professionally maintained - and properly integrated - system.
BOth times I wrote them about it, both times their answered came within 24 hours but clearly showed that they had no clue what I was talking about or didn't know why it was happening. Personal Itineraries is a MPC feature, Retrieve your booking is the normal reservation department, and obviously they are not talking to each other.
I have come to believe that CX has SERIOUS problems with their IT. I have observed some weird glitches that shouldn't happen on a professionally maintained - and properly integrated - system.
#5
Join Date: Jul 2001
Posts: 1,027
Oh, Chiangi, I forgot to say that one of my reservations for June is also missing from both 'Retrieve your booking' and "Personal Itineraries". CX wrote me back that they have fixed the problem and that they can 'see my reservation now'. I am glad they do, because I still don't.