Worth complaining for? Delayed for more than 18 hrs in HKG.
Sep 20, 2017, 4:49 am
#16
Join Date: Jul 2017
Posts: 2
Well, MNL is not known for it's efficiency and there could have been many reasons why the plane decided to wait for the passengers. It could have also been because OP's flight is the last one out of MNL for the day for CX.
Had the pilot decided to wait til T-10 to offload, OP did mention the baggage guys took 30ish minutes to find and offload the bags which wouls put them at a 20 min delay which is enougg time to lose the slot at MNL given that the last bank of flight departures are all well under way at around that time.
Personally I never leave less than 2.5 hours connection time when flying out of MNL because of the delays due to congestion and what not (which I've come to be used to for the last 25 odd years).
Had the pilot decided to wait til T-10 to offload, OP did mention the baggage guys took 30ish minutes to find and offload the bags which wouls put them at a 20 min delay which is enougg time to lose the slot at MNL given that the last bank of flight departures are all well under way at around that time.
Personally I never leave less than 2.5 hours connection time when flying out of MNL because of the delays due to congestion and what not (which I've come to be used to for the last 25 odd years).
I always add an extra 1 hr for traffic and immigration queues to the two hours on weekends and 3 hours check in time on weekdays. Then as others said, the delays at manila airport are getting longer and longer. Add on another 30 to 60 mins there minimum.
Sep 20, 2017, 9:31 am
#17
Join Date: Oct 2012
Posts: 89
I also think that if you know the connecting time is tight, and the flight you booked has a track record of delay, you really should go to the airport earlier to catch the earlier flight. This 18 hours delay could have been avoided, but you just let it happen.
If they already paid for your accommodation, they have fulfilled their obligation. Maybe travel insurance should be the party to compensate you, if you have bought it.
If they already paid for your accommodation, they have fulfilled their obligation. Maybe travel insurance should be the party to compensate you, if you have bought it.
Sep 20, 2017, 3:36 pm
#19
Join Date: Sep 2016
Location: MNL / SFO / NYC
Programs: IHG Spire | Marriott Plat | UA Plat | AA Plat Pro
Posts: 533
QR815 is the last flight to DOH for QR. Why didn't it wait?
Strictly impose be at boarding gate 30 minutes before departure rules?
Strictly impose be at boarding gate 30 minutes before departure rules?
Personally, the 'Be at the gate 30/40/45... min' notice is a reminder so that you don't miss the more important 'Gate closes 10/15/20 min before scheduled departure' one. We may never know why the captain decided to wait for the pax.
As for making the earlier CX flight, OP did mention that getting on it was space dependent, so even if he had been at the airport earlier but the flight was full then he would have still been stuck on his original flight.
Sep 22, 2017, 3:05 am
#20
Join Date: Sep 2007
Location: HK
Programs: Qantas (Lifetime Gold), PAL (Elite), British Airways (now sadly blue), Cathay MPO DM
Posts: 647
Your mistake was expecting any flight out of MNL to be on time. They are NEVER on time. MNL is just like that. You should have changed to the 902, which is always overbooked but everyone moves to the earlier flight anyway and it's not actually hard to get on. Had you got to the airport on time, which again is not hard if you use the train to get close and then take a taxi (if you are far away). Sounds to me like you didn't do any planning at all nor understand the limitations of Manila.
Sep 22, 2017, 3:10 am
#21
Ambassador, Hong Kong and Macau
Join Date: May 2009
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Posts: 19,799
Hehheh I thought framed in the context was "you held up CX934 in a way that my ongoing QR815 (or your own flights in HKG) won't be held up for me" was a legitimate complaint, but I seem to be in the minority.
Glad we've demonstrated our introspective tendencies, my fears in http://www.flyertalk.com/forum/catha...s-thereon.html are unfounded.
Glad we've demonstrated our introspective tendencies, my fears in http://www.flyertalk.com/forum/catha...s-thereon.html are unfounded.
Sep 26, 2017, 5:14 am
#22
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Join Date: Oct 2014
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I'm not sure how this notion about cabin crew being responsible for misconnections came about. They did what little they could, like moving people closer to the front before landing, but the responsibility lies with the ground crew to sort things out.
Sep 26, 2017, 5:21 am
#23
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Even if the cabin crew did send a message over to the CX ground crew in HKG to liaison with the QR ground crew, sscywong is correct that most airlines would have already given your seat to a standby passenger by the time you actually showed up. The reason they gave your seat was probably because they saw that your flight was still in the air and there was a reasonable probability that you and/or your bag would not have made it on to the flight.
I'm guessing CX 902 was your alternative because of timing/commitments (I would have tried to get on CX 918 which leaves at 6pm since waiting in the lounges at HKG wouldn't be that much of a pain vs. my long-haul). You can always try to get compensation for the long layover from CX, but don't expect much since they will most likely say that circumstances for the delay were out of their control (i.e. immigration issue causing the passengers to be offloaded and thus missing the takeoff slot).
Why do we need to wait for passengers?
Sep 26, 2017, 5:39 am
#24
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In your case, your bag isn’t on the QR flight. In MNL those passengers had their bags on the flight.
Sep 26, 2017, 6:01 am
#25
Suspended
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since it is clearly written on the boarding pass (best check coc too)
you should claim them for your losses. Maybe dont do it in HKG, but say europe or usa
Oct 3, 2017, 8:52 pm
#26
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Oct 3, 2017, 8:54 pm
#27
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Let me try to attribute the various delays.
Your original booking was:
21:15 Leave MNL
23:35 Arrive HKG
00:50 Leave HKG
So you had 75 mins.
I dunno whether QR HKG doors close cut-off is 10 mins or 20. Assume it's 10.
So you have 65 mins. Actually less unless the two planes are side-by-side gates at HKG.
Who lost your time?
You failed to get to MNL before 21:15. Traffic I know, but that isn't CX's fault either.
30 mins cos they're waiting for passengers
30 mins to offload
30 mins to recover takeoff slot
Yeah your buffer is well and truly overdrawn.
---
I think you do have a cause of complaint
- QR doors closed on you on time. As would CX in HKG
- But why didn't CX do so in MNL?!
If the missing MNL pax didn't show up to gate say 10 mins before departure, shouldn't CX ground agents at MNL start thinking about offloading their bags?
Detained by immigration or not, CX has no obligation to wait for them and in fact caused you loss by doing so.
Although what happens in HKG cannot be expected to be repeated in every CX outport, you suffered because QR did to you in HKG (an outport to QR, BTW), what CX failed to do to the missing pax in MNL.
A day's lost income is a good place to start asking.
---
But as pointed out above, it's not the FAs' fault. They did communicate to ground you're a delayed connecting passenger.
Your original booking was:
21:15 Leave MNL
23:35 Arrive HKG
00:50 Leave HKG
So you had 75 mins.
I dunno whether QR HKG doors close cut-off is 10 mins or 20. Assume it's 10.
So you have 65 mins. Actually less unless the two planes are side-by-side gates at HKG.
Who lost your time?
You failed to get to MNL before 21:15. Traffic I know, but that isn't CX's fault either.
30 mins cos they're waiting for passengers
30 mins to offload
30 mins to recover takeoff slot
Yeah your buffer is well and truly overdrawn.
---
I think you do have a cause of complaint
- QR doors closed on you on time. As would CX in HKG
- But why didn't CX do so in MNL?!
If the missing MNL pax didn't show up to gate say 10 mins before departure, shouldn't CX ground agents at MNL start thinking about offloading their bags?
Detained by immigration or not, CX has no obligation to wait for them and in fact caused you loss by doing so.
Although what happens in HKG cannot be expected to be repeated in every CX outport, you suffered because QR did to you in HKG (an outport to QR, BTW), what CX failed to do to the missing pax in MNL.
A day's lost income is a good place to start asking.
---
But as pointed out above, it's not the FAs' fault. They did communicate to ground you're a delayed connecting passenger.
Oct 3, 2017, 8:57 pm
#28
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I'm struggling to think of the circumstances under which that would happen:
- if the pax are legally admitted into to country and the authorities don't want them out, they can simply inform CX to not wait for those two pax
- if the pax are transit pax they'd be very exceptional for authorities to detain them. Lots of legal and diplomatic issues seizing a pax in transit
- if the pax arrived without proper papers to enter the country then the authorities can easily have the airline return him?
- if the pax are legally admitted into to country and the authorities don't want them out, they can simply inform CX to not wait for those two pax
- if the pax are transit pax they'd be very exceptional for authorities to detain them. Lots of legal and diplomatic issues seizing a pax in transit
- if the pax arrived without proper papers to enter the country then the authorities can easily have the airline return him?
Oct 3, 2017, 9:07 pm
#29
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
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Then just send them home. CX won't even have to provide care.
Correction - it can be done https://www.hk01.com/%E6%B8%AF%E8%81...A5%97%E7%8F%BE . But the card fraudster was on KA so HK Police will have no jurisdiction problems.