Cabin Crew service decline?
May 17, 2017, 6:12 am
#31
Join Date: Jun 2016
Programs: Marriott Titanium, Hilton Diamond, Hyatt Explorist, Marco Polo Gold
Posts: 1,084
Nope. 5-star restaurants that I frequent continue to provide excellent services and quality. Which I was assuming a 5-star airline like Cathay would be the same.
May 17, 2017, 2:35 pm
#32
Suspended
Join Date: May 2006
Location: HKG
Programs: A3, TK *G; JL JGC; SPG,Hilton Gold
Posts: 9,952
the ones you have issue with is the middle sector semi chain type that floods the market.
May 17, 2017, 6:05 pm
#34
Join Date: Jul 2000
Location: ey class
Posts: 258
People should be respecting them instead. Some are just really bad (e.g. don't know how to make cup noodles, don't know how to do their service delivery, don't know how to open a bottle of wine, nor know what "lukewarm" water is)
Of course, these are a minority, but service has really declined over the years.
May 17, 2017, 7:21 pm
#35
Join Date: Sep 2011
Location: MNL
Programs: CX MPO DM, Le Club Accor Platinum, World of Hyatt Explorist
Posts: 2,284
You know the saying, "If you want to see the true measure of a man, watch how he treats his inferiors, not his equals." Please think about that next time.
[Sorry Admins if this comes off as a bit personal]
May 17, 2017, 7:42 pm
#36
Join Date: Sep 2011
Location: MNL
Programs: CX MPO DM, Le Club Accor Platinum, World of Hyatt Explorist
Posts: 2,284
The younger generation has this stubbornness about them; they think everything is handed on a plate for them. They boss around senior crew (BCs and even heard of FPs too), lazy, and lack of respect to their seniors.
People should be respecting them instead. Some are just really bad (e.g. don't know how to make cup noodles, don't know how to do their service delivery, don't know how to open a bottle of wine, nor know what "lukewarm" water is)
Of course, these are a minority, but service has really declined over the years.
People should be respecting them instead. Some are just really bad (e.g. don't know how to make cup noodles, don't know how to do their service delivery, don't know how to open a bottle of wine, nor know what "lukewarm" water is)
Of course, these are a minority, but service has really declined over the years.
You know what? These things happen, maybe they were called on standby? or they weren't really feeling well but had to report to work because they need the money.
Yes they are a minority. Some of you may fly more in a month that I do in a year, but you know what I have learned in all my flights? Treat them as people and they will treat you well, even the younger crew. Trying talking to them, say thank you rather than waving them off..snapping your fingers isn't proper at restaurants and neither are they proper on board.
May 17, 2017, 7:59 pm
#37
Join Date: Apr 2008
Location: Hong Kong
Programs: asia miles
Posts: 398
May 18, 2017, 3:48 am
#38
Join Date: Jun 2010
Location: Hong Kong
Programs: MPC, HH & others
Posts: 149
Hongkongers in general have a FU attitude towards customers. They think they are doing us a favor by serving us. Its been getting worse since the influx of tourists from the mainland.
Cathay staff especially check in (Counter) staff and the CS have always had a bad mentality and I compare their service to the service one would get at the tourist trap electronic stores on Nathan Road in the early 90's.
Cathay staff especially check in (Counter) staff and the CS have always had a bad mentality and I compare their service to the service one would get at the tourist trap electronic stores on Nathan Road in the early 90's.
May 18, 2017, 4:26 am
#39
Join Date: Jan 2011
Posts: 2,340
Hongkongers in general have a FU attitude towards customers. They think they are doing us a favor by serving us. Its been getting worse since the influx of tourists from the mainland.
Cathay staff especially check in (Counter) staff and the CS have always had a bad mentality and I compare their service to the service one would get at the tourist trap electronic stores on Nathan Road in the early 90's.
Cathay staff especially check in (Counter) staff and the CS have always had a bad mentality and I compare their service to the service one would get at the tourist trap electronic stores on Nathan Road in the early 90's.
May 18, 2017, 9:08 am
#40
Join Date: Jul 2014
Location: HKG / DUB / YYZ
Programs: CX AY DL
Posts: 179
from what I've heard from a pilot friend the same applies to FAs serving English-speaking pilots as well...
May 18, 2017, 7:05 pm
#41
Join Date: Apr 2008
Location: Hong Kong
Programs: asia miles
Posts: 398
I never had that feeling. I personally thing that younger tend to be even worse because on top the the rudness they have this arrogance older people don't have.
May 18, 2017, 10:13 pm
#42
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Join Date: May 2006
Location: HKG
Programs: A3, TK *G; JL JGC; SPG,Hilton Gold
Posts: 9,952
May 21, 2017, 1:32 pm
#44
Join Date: Jul 2004
Posts: 2,558
Yes, I have noticed the same in transpacific J class.
And the food has become miserable - very similar to economy class a decade ago.
We have been trying to fly JAL instead, to get to Taipei. Much better service and food is miles ahead with their a la carte service after the main service.
And the food has become miserable - very similar to economy class a decade ago.
We have been trying to fly JAL instead, to get to Taipei. Much better service and food is miles ahead with their a la carte service after the main service.
